Texas Roadhouse Complaints Continued... (Page 3)105+ reviews added so far. Upset? Call Texas Roadhouse corporate: 1-800-839-7623
We called two days before letting them know we had a party of 13 coming Sunday 3/22 for a 4:30 seating was told no problem but please call on Sunday at3:00 to make sure we were coming. Called at 3:00 told all set for 4:30 please arrive at 4:15 so we did . They held 2 tables for us when the entire party arrive which all did by 4:30. Told them we were all there and was told that it would be a few minutes. 30 minutes later was told they gave our one of our tables away. Now 45 minutes later still no tables was told by the female manager who had a very bad attitude said there nothing she could do for us. We walk out!!!! Mean well while we were waiting many large parties got seated before us without calling ahead. Your staff really needs to rectify custermer service.
My family and I went out to eat for my birthday which was April 5th and our meal and service was just awful. We ordered a 1 ribeye meal which was suppose to be med well and came out burnt, 1 bone-in ribeye meal that was suppose to be well and came out bloody( i sent it back and it came out burnt) and one ribeye/shrimp meal that was overcooked also. on the first two meals we had ordered mashed potatoes and they were nothing but lumbs of unmashed potatoes and we couldn’t even eat them. I ordered 2 mix drinks and neither one was right. our service couldn’t have been worse if they tried. she was to busy gossiping to the people next to us that she knew. You would think when our bill was 80.00 for 3 people that atleast we would be able to eat it and enjoy. The manager came over just to give us our food that was brought out for the secone time and coulda cared less. we were so disappointed and probably the worst birthday i have ever had. We have always went to State College PA and have never had a problem, I understand this is a new store in Altoona but is this really good customer service<
My husband and I took my Dad, Brother and Niece to lunch in Tulsa on Sunday January 23rd. We took them to Texas Roadhouse because we had been there before and it was very good. There was nothing right about our order, and three of us ordered the same thing. My Brothers plate came out with two baked potatoes, My Nieces sides came out as we were fixing to leave. The waiter we had was the most stupid person I had ever met. Most of the wait staff was to busy flirting with each other to take care of customers. WE WILL NOT GO BACK!!!!!!!!!! I would not recommend Texas Roadhouse in Tulsa to anyone.
Myself and two of my friends went out for lunch at Texas Roadhouse in Colorado Springs. We proceeded to order an appetizer and some drinks along with our meal. Shortly after our appetizers were finished our meal was brought out to us, our waiter seeing that we were finished did not take any of our previous plates off the table and just set the meal around them and walked off. We were given no refills through out the course of the meal and did not see the waiter until he brought us our check.
After receiving our check we decided to get out of there as soon as we could, and I forgot my phone on the table. I called from a friend’s phone shortly after we left, and they said they found my phone. But when I returned back to Texas Roadhouse to get it, they couldn’t find the phone, and started making up excuses. It was a really crappy experience overall, and being from the service industry myself it reflects terrible management at Texas Roadhouse restaurants.
Have feedback for Texas Roadhouse?
Thanks for your feedback!
Sorry. Please try again later!