Toys R Us Complaints Continued... (Page 2)

My family has had a most disheartening day with ToysRUs. My daughter and I went to your Fort Wayne store on Sunday when it opened looking for the Tonka 12 volt ride in dump truck that was on sale. The store claimed they had none. We were told to call on Thursday to see if any came in. I called this morning (Thursday) at 9:30 and was told there was 1. I explained that I was not able to transport it in my car and would need to pick it up when my daughter got home with her Jeep. I asked if I should come out and pay for it beforehand and was told that was not necessary. It would be held for us until 5:00. I called back after talking to my daughter and told the person on the phone that we could not make it until 6:00. My daughter is a teacher and is planning a party for children with cancer.

The person on the phone was very nice both times and assured me there was no problem. Everything was fine to this point. When my daughter, who is pregnant, got there at 5:50, she was told there were three available somewhere in the store, but they could not find any. The most aggravating part is that not only was there no dump truck on hold.! In other words I was called a LIAR! This is totally unacceptable and is not the way to run a business. My daughter and I have spent thousands of dollars over the years at ToysRUs and BabiesRUs. Something needs to be done to make sure items that you advertise on sale are at least available the first day when the store opens and that when you are told something is in and available for you, it will be there waiting when you get there.

I am a grandmother and retired teacher myself and this is not the way to deal with the public. I am so disappointed with the way we were treated today. I feel we have no choice but to take our business elsewhere! If I could give you 0 stars, I would!

I have unsubscribed several times from babies r us and toys r us emails. It has been well passed the 10 days it takes to end the mailings. I keep receiving email from toys r us. Please STOP emailing me! I do not want to hear from this company and it has become quite annoying.

Good evening. I forgot to give my Toys R Us sales associate the $10 gift card coupon, so I went over to customer service to receive it. The sales associate told me I had 2 other customers in front of me I stated OK. She was waiting on an customer and it look like she didn't really know what she was doing so sales associate Nick came over to assist. While waiting the employee waited on the other two customers plus more while I was standing there. When Nick finished with the other customer he did help me out. I stated to the employee, did you forget I was standing here she told me no I didn't. That was not good customer service and I was very unhappy with her response. Nick did apologize but overall customer service was bad.

Went into Toys R Us store in Whitby, Ontario, and ordered 2 items to be sent to Upper Wentworth store in Hamilton as a baby gift from the registry. After about 7 days still no sign of these items. Called customer service and spent a long time explaining the situation only to have the call dropped by the csr. Called back again and went through the situation again after another long period of time was told to check with Purolater.

So now I have spent time checking with the store in Hamilton, 2 CSR's and now I have to check with purolater. Outcome of this nightmare was that items were in the Hamilton store all the time and through staff incompetence we finally get these items a week later.

This was unacceptable! I called Csr again Saturday 23rd May. Now it's 9 days later only to be told that I can get 15% discount the next time I order something from the Hamilton store. Like I would ever again!! I asked can you please just send this to me. Answer: no thats the way it is.

I am so angry by now and had enough of the lack of concern and knowledge. I am now at at the stage where I will be contacting the office of the president if there is no response or satisfaction from this complaint.

For the past two years shopping @toysrus in specifically in New Port Richey Florida, Clearwater Florida, and Wesley Chapel Florida I have had no success when looking for merchandise pertaining to collectors merchandise including the following. From a Collectors stand point this is unacceptable that A Big Company such as Toys r Us cant even keep enough stock in of any of these Items. From a Stand point of going in the store I have also gotten wind of certain stores and the managers in those stores are holding items for themselves or specific customers and it never reaches the store shelves.

Again this is also unacceptable as a customer never even gets the chance to purchase any of the items they are looking for. The toys r us in this area basically does the Collectors NO FAVORS What so Ever. They only restock the baby toys and never COLLECTORS Toys. IT is also pretty sad when the same item is available online but Toys r us Wont ship to PO Box's.

THE FOLLOWING COLLECTORS ITEMS ARE NEVER IN STOCK:

* Star Wars Black Series both 3 3/4 figures and 6 inch figures
*Star Wars Saga Legends 3 3/4 figures both mission series and rebels series & single's
*Marvel Legends 6 inch Figures
*All Neca Products which includes ( Predator, Alien, Terminator and Horror Movie Figures )
* WWE Figures

lI purchased merchandise that isn't even 4 months old and it will not power on. It's obvious that the merchandise is defective. I am very disturbed that this is how Toys R Us conducts business. Store management and customer service insists that nothing can be done. I want to speak with the head person in charge ie: president of the company. I will be contacting the Better Business Bureau and will never shop at Toys R Us again. Any company that does not back the merchandise that they sell should not be in business and definitely will not receive my business!

I waited the 3-5 business days I was told it would take. I then called Customer Service and I was told that he seen no reason for it NOT to be back on card already. He then said he was going to email another dept that handled this and I should hear from them in about 2 hours.

I then called back and was on phone for 40 minutes and when I was transferred to refund dept and held on more time, well then a recording came on and said there were no agents available and hung up. At this point im beyond pissed.Still do not have matter resolved. I then called back and wait time was about 40 minutes. Im very upset over this, I don't understand what the problem is .

I stopt by and bought a Elmo potty chair for my 2 year old but I deceived to return it cause he was scare of the potty he never used it . So they told me they couldn't take it back cause the box was open but when I pick it at the store it was open to start . My point I's that in the receive nowhere in it it say potties are not returnable would never buy nothing from them ever again

I am writing this letter to vent on the anger I am feeling with your Toy R Us store located at 10780 N. Mall Dr in Baton Rouge, LA. I have been a Toys R Us customer for years, but I will never again step foot in another Toys R Us or Babies R Us store. On Saturday 12/8/12, I went to the aforementioned Toys R Us location to pick up my Christmas layaway. I arrived at the store at 4:45pm and did not leave the store until 8:00pm. I stood in the payment line for 10 minutes, which was not a problem. The problem arose when I went to the back to pick up my merchandise.

I stood in line for about an hour before I made it to the front. Everyone in front of me was complaining but I didn't pay them too much attention. I gave the young man my receipt to pick up my items and he was gone for at least 30 minutes. When he returned he had 1 item out of 12. I asked him if he was going to get the rest of my things and he stated that he had to "find them." I said what do you mean, you have been gone for over 30 minutes. He stated that he didn't know where my things were. I said ok well can you please hurry. A few minutes later I asked another associate for a manager (might I add the manager never came to see what I wanted).

Finally, when the manager did come and ask for me he directed me to another door and told me my things were on the way out. I reported to the door where I was told to go and he took another 30 minutes to show up. When the manager proceeded to bring me my items, he had only the 1 exact same item that the associate had brought me earlier. I said I already have that item sir. He said "O I'm sorry" I explained that I had been here for over 2 hours and that I did not understand why I was still waiting on something that should have been labeled and stored waiting on my arrival. Not to mention that I was over an hour late for my office Christmas party. What is the problem? I asked him.

Oh no problem he stated and said I will be right back. When he returned he still had only a few of my items. Needless to say, I had to reshop the shelves for the items that I had "put on layaway". I have never been so upset in my life. Nobody thought that they should apologize to me, offer me a drink (since by now I was suffering a migraine headache) or even say ma'am let me offer you something for your time. They actually just smirked and placed the blame on each other and the holidays. That is no excuse for spending over 3 hours in a store! If I am giving my money to secure something, I expect it to be there. It was a signed contract, with money down, that I did not default on. Rather Toys R Us did and with no consequences. I can't believe that this was ok and management was part of it.

Customer after customer was upset due to lost items or waiting in line to get NOTHING! Toys R US has really done me and many other customers (former) wrong. I really started not to worry about sending this letter, but the more I think about it the angrier I get. I know my little money does not matter to you one way or the other but i was extremely hurt and disappointed by the actions of your store and employees. As a hard working citizen I try to provide my three young children with the things that they want. With my bills stacking at Christmas time, I took my last to get my children's layaway items. Giving to your store when the roof over my head had not been paid for. I am sure this letter doesn't matter but I wanted to be a voice and let you know how your store is operating.

Went to take back a pushchair purchased as a spare one that was not cheap, £120 one. It went off to the right and brake would slightly come down when pushing my daughter along, didn't notice for a while as it was only used as spare didn't use it straight away as have a quinny buzz. The woman who greeted us at counter said she noticed it went off to the right and went to get someone from the baby department. Who was rude right away and when mentioned this to other lady she said sorry she has been fitting car seats all day, that's her job. They could not see a fault with it even tho the first lady said she felt it when asked for manager she denied even saying this, which was very frustrating. We pushed the pushchair in front of us and yes could clearly see it went straight off right, just to prove 3 wheeler pushchairs do not do this I done the same thing with my quinny that went straight. When doing the school run and having a push chair that goes off towards the road when pushed one handed as holding the hand of my other child is dangerous. Now the pushchair needs to be sent away for up to 3 weeks lucky we do have another, but when I asked the manager what will happen if the fault is not fixed he could not answer me. My partner and myself found the customer satisfaction disgusting and there attitudes as we could be left with a pushchair that's not useable. After splendid nearly a thousand pound in this store in the last 8 months will never return and take our business to mothercare or mamas and papas know what customer satisfaction is. When proved the pushchair was not right still being told they couldn't find a fault is disgusting, and manners and attitude well there wasn't any with two members of staff and a manager.

Your employee canceled my online order and placed another order. When I checked my bank account you charged me several times for one order. The notes page attached to my refrence number has taken mostly all of the employees that I have spoken to (28) at least 15-18 minutes to read. THE PROBLEM IS STILL NOT FIXED!!! This has been going on for a month and I am still waiting for my $45.00 to be credited back to my account! Every time I call back the new supervisor that I talk to ( I have all their names and emplyee numbers) tells me something new on why it has not processed and that they are personally going to handle it. YEAH RIGHT!!! DO NOT ORDER FROM TOYS R US!!! GO to WALMART they will price match everything!!!!

I am going to complain about an employee named Sergio who works at the toys r us in Indio, CA. First of all, I don't have his last name,he wouldn't give it to me but he is the only Sergio there. If I remember correctly, according to previous employees, you can not date within the store, he has broken up my daughters marriage by being a stalker and a creeper, that store is always and I mean always having drinking parties, the last arty they had cost an employee her life cause she crashed rift after.

I have complained to everyone but its just a big group of party animals and I can list them all. Sergio is morning supervisor and is having an affair with my daughter to get more hours, my grandbaby is abandoned because of this, she rarely sees her mother. I am going to go complain with the city and business department but decided to write first. I only want safety for my daughter and don't want her driving and drinking. By the way, that store is corrupted. I want to keep my self private but you can email me anytime.

Looked on line for a BARBIE KEN GROOM WITH A BLACK JACKET. Only found one in the UK on toys r us website. Clicked and reserved item and went to their CHESTER store to collect on 5-10-12. On collection the jacket was white. Informed staff straight away and I said this was not the item advertised on line. They looked and YES Ken had a black jacket on line. Long drawn out story involving MANY telephone calls and several members of staff. I have been told at least 6 versions of why they cannot supply what I originally ordered. I was promised that Mattel would post one direct to my home - then it was retracted as an impossibility. I even said to the Manager Kate that she was unhelpful and over defensive even before she knew the full story, ALL I want is Groom Ken with a black jacket. No offer of help or a solution has been given. Just "NO" we have only white jackets now. As of today 30-10-12 - they still have Ken on the web site wearing a black jacket. I feel SO cross and totally let down.

I went to the Toy R Us store in Clay, NY on 11/17/12 and spent $644.79 & was expecting 3 free items that were advertised. I received no free items as they were all out, no substitutions and this was only a 2 day sale. They also did not have the Star Wars vehicle that was on special as that was also out of stock. I was overcharged on a Skylander toy which was suppose to be 50% off on the 2nd one purchased . I had to drive back to the store which is about 125 miles one way to get this corrected. I just got back to the store on 12/10/12 and they gave me the $5.99 difference as a credit back on my credit card. You are a TOY STORE with a 2 day sale - I suspect you never had the free items - you definitely did not have an adequate supply. I do not care if I ever got to another Toys R Us. I can always order on line from a different store.

On several occasions now I've noticed in the Toys R Us store, located in Waterford Ct, treat ther employees very poorly. Paticularly the manages to the lower level employees. At least 4 times withing the last two weeks, one of their employees, who is one of my best friends has been denied a break while working and 8 to 9 hour shift because the store is in sufficiently employed. A lak of employees is still no excuse to break the law with no remorse. On top of this the managers are constantly in a bad mood everytime I'm there, and when called on for assistance by other employees for help with something, especially register related, they give them and attitude and yell at them for not knowing how to do it. Some instances bein that the employee cannot because he or she is not a manager, and yet they are still scolded and constantly harassed. I for one am completely disgusted by this, and am hoping that by sending this things will change.

The R Us company is a heartless company. The employees are paid next to nothing and there is nothing but bias and hypocrisy for the people who work there. I've been in many times and I know an employee at the Ohio location Babies R Us and what I've witnessed and heard is ridiculous. They start their employees out at minimum wage no matter how much experience they have and work them like dogs. They are hired to believe they are in one designated position and have one employee working 3 department's at once. Those who work hard are still never recognized for their efforts. There are managers who verbally insult employees to guests or reprimandthem across the front of the sales floor, and people are chosen for positions based off of popularity. They claim to have a no retaliation policy but it's not followed. Employees walk out or threaten to walk out daily due to poor treatment. I've been personally talked down to by staff members of management and when I state I will file a complaint I am laughed at because there's nothing I could do to make a difference. This company is sick for how it treats its guests but I honestly feel worse for anyone holding a job there. I'll travel for the competition.

My husband and I are furious with your company. We each pre-ordered Black Ops 2 Hardened Edition and today I get an email stating that due to "technical difficulties" our orders were cancelled. I have spoken to several customer service people to find out how and why this happened. You should have know you were only getting so many and therefore only taken that amount of pre-orders. Instead, you allowed people to continue to pre-order the item knowing you would not be able to fulfill them.

This is completely unacceptable. Due to ypour complete incopentence regarding pre-orders, I now cannot purchase this item anywhere. If I would have known this was going to be the issue, I would have pre-ordered from another store and would have been guaranteed to have it already. This problem with "technical difficulties" seemd to be a Toys R Us issue, no other stores seem to have had this problem with fulfilling customers orders.

And to compensate us with $10 off our next order is a slap in the face. You can be sure ordering from your company will never happen again. We will no longer shop/order anything ever again from Toys R Us. I have also started letting many people know how you operate and what has happened, as well as post online, on facebook and several other online social sites. I promise you I will be getting the word out! And I'm sure you don't really care, but by my order not getting fulfilled and not being able to purchase this game anywhere, my autistic son is going to be completely and uderly crushed. I am the one who has to try and explain to him why he isn't getting this game and then see the look on his face...not you!

I purchased a Kindle Fire HD from the Greece, NY location on 10/15/2012. I was unsatisfied with the item an I wanted to return it so I went back to the location where I purchased the item and I was told that I was unable to return the item because it was "opened." Who doesn't open an item to see if they like it or not? So I proceeded to see if I could find a sign of some sort stating the return policy on electronics in the electronic area. I was unsuccessful at finding the sign. So I spoke to the store associate and she informed me that the store policy was at every register on a placemat. The return policy was very small and I doubt people look at that so they buy things in good trust that they're able to return them later on. Obviously this is not the case I was told that I would have to call the number for the protection plan that I also purchased which would get me money back but in the form of "Merchandise Credit." That means I have to spend my money at your store again. I would rather not spend my money at your store or any other business in your company again.

Greetings, My Mother in Law and I (and about 50 others) just waited from 6pm until 8 pm at the Henrico Toys R us and they were not open! I called customer service ahead of time and the told me the store would be open and would have the promotion items! I would not be so upset if when I called they had told me the correct information that this store would not be open. Now we are currently waiting on line at the Short Pump store in Richmond, and have missed the promotional giveaway as well as many deals! I am in the military and also had to take a day of leave to be out here to do this for my children, please make this right! Also, this is my 4th time submitting my complaint and have yet to hear anything!

My daugher was home visiting so we decided to go shopping for Christmas presents for my grandchildren. The shopping experience was ok but checkout was frustrating. We were on linited time. Two registers were open. I am a very patient person but when we got in line the person in front of us had many coupons (which is great) but when she presented them to the cashier (afer she took off a gift card) she realized it couldn't be done. She had to call the manager,who was busy. He cancelled the transaction. She had to start over (she had lots of idems ). I went to the retun cashier and waited (he had to help again with another register) and finally Iwent to yet another register. As I am in line, the register froze up (a manager had to be called) , they r booted the register, reentered the items and finally finished the transaction. Finally it was my turn. Luckily no problems. I was fianally leaving the store afer standing in line atleast 40 minutes. The same time the first lady I was behind was leaving. If my daughter wasn't with me I would have walked out. I will not go in that store for anymore Christmas gifts. I was shopping at the Toysrus in Canton, Ohio. My daugher did say all Toysrus's are like that . What a shame !

Every time I walk into the Babies' r us / Toy's R Us in Midland, TX they have nothing in stock. I lived in the DFW area and was shocked at how poorly this store is managed and stocked with Skylanders. Those are hot ticket items. They can make mass money if they ordered more to keep in stock. This makes me want to drive 6 hours to go another store. Also, they have an Electronics counter and it's a joke. There is never anyone there.

Just wanted to inform you I worked Electronics and you can make money in that department if you have a good store manager and if you keep it in stock.

I went to the Toys R Us in Berwyn. IL to make a purchase and the item was “sold out” according to the employees in the electronics department. Confirmed I can order the item at customer service and have it shipped to the store or to my house. Im ok with that as I have enough time to get it before Christmas. I go to customer service and the girl that is supposed to help me looks irritated by my request. She was at least nice enough to look and advised they did have the item I wanted in the back and she can have someone bring it to me. Of course I was happy and disregarded her lack or goos customer service. 20 minutes go by and nothing, so I ask. She advises me someone else was getting it and leaves the customer service area. 40 minutes later I ask the other girl about my toy. She said someone is getting it. Then I hear her tell someone else that the girl (the one that was helping me) is at lunch. Needless to say I was furious. I asked if I heard her correctly she said yes but someone else is getting your toy. I continue to wait. About 50 minutes into my wait the girl comes back and realizes she never game my paper to anyone to get my toy!!!! If it wasn’t because this toy was in the santa wish list, I would have probably flipped out and gotten kicked out. I ask for a manager. When manager comes and I inform her of everything that happened her response was “so what do you want me to do? Would a 10% discount make you happy?” I was not the only one waiting for about and hr. I would never go back to that store again

I bought 2 Tabeo tablets from Toys R Us in November for Christmas gifts on Christmas eve I opened the tablets and attempted to charge them and set them up to give the next day. The tablets are defective and wouldn't charge I couldnt unplug them from the wall outlet let alone give them as gifts. I called Toys R Us corporate office and spoke to 2 members the first gave me the number to Tabeo and said that they could help me, I called Tabeo support and spoke to 2 peopl there who said that the products were defective and that I should return them because when charging they should hold a steady red light not the blue light the tablets projected. I then again called Toys R Us because thats what its says online to do before returning defective or broken merchandise.

I spoke to another service rep who told me that I could return the items in the store with a receipt and gave me a confirmation # that was a record of our conversation. I told the representative that I would be going to a store on Wednesday to return the items, when I got to the store I was told by an employee that electronics couldnt be returned if they were open and I then asked how was I suppose to know that the items were defective if I didnt open them and no one could give me an answer, I then asked about exchanging the items and they said they didnt have them and that they didnt know when they would be in, I then asked about getting different tablets and paying the difference for better items because I had read the reviews for the Tabeo tablet online and that the item seemed to be defective and not really worth the $150 retail price and again I was told no.

I asked to speak with the manager who was the rudest of them all and not helpful at all she then told me that I should just go to a couple more stores and see if they have them I then asked her why should I the customer be inconvenienced and have to go anywhere else and the manager walked away. I then proceeded to call the corporate office and speak to 4 different people who were of no help and couldnt tell be why they cant stand by what their employees tell people because I was originally told on Christmas even night that the items could be returned with the receipt. I left the store on Aramingo avenue in Philadelphia with the name of the employees and the badge # of the person I spoke to in corporate because they were all so rude and provided the worst customer service I have ever received in my whole life.

The police were called to the store and the employees actually lied and told the police that I was in the store yelling and cursing which was competely untrue as I was in the store more than 2 hours and I told the police if I was causing such a scene in the store why hadnt they called the police earlier. I spoke with the police before leaving the store and they agreed with me the customer because the return policy is so unreasonable received a DC# to file a complaint with small claims courts because the amount in question is almost $400.00.

After leaving the store I called the corporate # again and spoke to a very nice young lady who said that she didnt see any reason as to why the store wouldnt return my items if I had the receipt she then went so far as to call another store and speak to the manager who said he would return my items if I had the receipt his reason being that they were Christmas gifts and that we wouldnt know that they were defective unless they were opened.

I was waiting in line for awhile before the Toys R Us opened, line wasnt too long so I knew I was one of the first 200 customers. Finally, my family and I got to the front of the line and they had just run out of the little goodie bags they were giving away. However, you look over and people were walking with two of those bags in their hands. Myself and the three customers in front of me had told them that we felt it was unfair as we had been standing in line early waiting for this gift. They literally said "Oh Well." I was mad, but brushed it off because their was nothing they could do anymore.

However, some of the thing the employees said to me didn't sit well with me. There was a Disney chair (Minnie Mouse) that had the incorrect price on it, so I was trying to get an employee to help me figure out the correct price. I walked over to the electronics department and asked a man if he could help me. He said "Well I'm in the electronic department, go find somebody in red." I walked to the next employee, which was all the way in the front of the store (I did not see any employee in the middle or the back of the store), he was the line monitor. I asked if he could help me or at least help me find somebody to help with my question. He brushed me off and said he can't leave his area because he had to monitor the line. I understood that, however, he had a walkie talkie. Why couldn't he ask somebody using that? Isn't that what they have them for?

So finally, I went to the clothes dept and there was two people standing there. I kindly asked one of them to help me. She said yeah, but sounded hesitant as if she didn't want to walk all the way to the back of the store. Then the price on the minnie mouse disney chair ticket said $59.99, but was ringing up $69.99. She sounded as if she was mad about having to give me the item for that price & was saying something about "this is what happens when ____ doesn't let me do my job." The ___ meaning I do not remember the name she said, I think she was talking about the manager.

Went to go to the check-out, ended up spending about $100 because at that point, I just had to get out of this store. The lady that rang me up did not even say hi or how are you. Just took the stuff, rang it out, and we were done

About a week before Christmas We purchased a Tabeo tablet for my daughter, with the extended warranty. About two weeks later we returned it because the touch screen would not work at all. All the employees including a manager said that several had been returned and it was not a good product BUT my daughter loved it so much so we exchanged it. NOT even a week later this one went bad as well and they gave us a Lexi book which lasted for a...about 2 months. I am sending this complaint because I have purchased the warranty and now nothing can be done which is ridiculous! How can you spend so much money somewhere for the customer service to be so poor and Toys R us is obviously standing behind both products because they are both still on the shelf! Never again.