U-Haul Complaints Continued... (Page 2)

64+ reviews added so far. Upset? Call U-Haul corporate: 602-263-6011

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Joe Godfrey from Williamstown, PA

Jul 16, 2018

This worst company I had deal with no one know anything they try push problem on someone else they over charged me and never got money back please did not choose this company it was worst nightmare deal with it no call back or email just charges axtra for things you should be charge beware

Thomas D Gilmore from Tampa, FL

Jul 10, 2018

I just had the electrical harness for hooking up trailers installed at the New Port Richey U haul store an I have not been this put out and mad in a long time. I called on 07/09/18 for a a 2pm install on 07/10/18. Joshua (reservations clerk ) assured me that the job was an hour long since I already had the hitch assembly. I stressed the point that I had to go by the VA by ,3:30pm for an appointment that I could not miss as it was concerning the high blood pressure levels I had been experiencing. Fast forward! I get to the appointment early but the tech is 38 minutes late. I have Vanessa (clerk) ask him,before he starts if he can finish in an hour? No problem he say, maybe even sooner. There was an older guy there that thought since his appointment was at 2:30 pm that his car should be worked on before a 2 pm job for some reason. Well the 1 hour job turned into 3 1/2+ hours an what I came to discern was that they actually worked on the older guys car first even though I had a earlier time slot an was already put out 50 minutes. I called the store mgr an he was useless. There is too much about all this that I can't even document because it's the same old crap going on an I am sick of going there. But I will never, ever.. use uhaul again, anywhere! I will make sure no one I know uses them even if I have to rent a competeters equipment to keep money out of there hands. I am waging a campaign a gainst uhaul from this day forward. They don't think we have any power, but it all adds up. All our little voices can echo like thunder when we are together. I will find others that have been wronged an we will see what we can get done. This is the last straw. They take your money an treat you like they're doing you a favo now get out of my store! The customer is always right an all companies that forget that eventually stop being companies. Uhauls competition just got a friend in me an mine. All they needed to do was acted like they cared. Now they'll see how much the little guy is truly worth when their revenue starts drying up. The customer is the boss. Don't believe that? Keep disrespecting the boss an see what happens?!!

Christine Smith from Phoenix, AZ

Jun 30, 2018

The website allowed me to choose a pickup location that apparently never carries the truck I want. The website and the customer services representative tried to send me to a location that is 250 miles away from my house. I tried to change my pick up location online and received an error and message to call 1-800-GO-UHAUL. When I called that number they told I had to call a different number. Quite the runaround. If I didn't need to complete this today, I would start looking for a different company. I think next time I'll avoid the UHaul customer DIS-SERVICE, and just start with Penske!!!

William Gundberg Jr. from Phoenix, AZ

Jun 08, 2018

Helped a friend move their parents, I had many boxes from helping with another friends move, but we bought 20 more boxes. The family already had boxes, so we ended with 14 boxes not used. When we went to return the boxes, the U-Haul office demanded the paper receipt to buy back boxes. We showed them the phone record listing the store, date and the amount. They required the contract number from the sale or they could do nothing.
They clearly had no interest in helping us and offered no other options except store credit. We had considered buying boxes at Wal-Mart. Now we wish we had bought from a company that understands customer service.

Pam Vandermark from Monticello, NY

May 11, 2018

I reserved a u haul truck and car dolly more than a week before I needed it. When I went to pick it up it was not there. I was sent about 10 miles north and was again told it was not there. I was sent about 10 miles south across the street from my original dealer. When I got there the lady was very nasty in telling me that I was late. I told her the problem I had finding the truck. She never asked me what kind of car I was towing. She put down a 2014 Chevy cruz. What I was actually attempting to tow was a 2018 Buick lacrosse. When I attempted to tow the car I ran into a huge issue. After several phone calls I found a trailer to put the car on. I had to unload the car and travel about 15 miles out of way to exchange the dolly for a trailer. That gentleman was having an issue with his internet so the exchange had to be handled on the phone. The lady on the phone was also nasty when she asked for the contract number. I read it to her and she insisted that was not a contract number. After she found my info she never apologized and said we were all set. All this set me back about 3 hours. All in all this was the worst moving experience I have ever had. If possible in the future I will only use u haul as a last option.

SHEILA OVERTON from Lithonia, GA

Aug 30, 2017

YOU CLOSED THIS COMPLAINT OUT AND IT WAS NOT RESOLVED YOU TOLD ME TO CONTACT COLLECTIONS IN REFERENCE TO THIS AND THATS WHAT I DID IF YOU ALREADY KNEW THAT YOU WOULD BE HANDLING THIS ISSUE BEFORE YOU SENT ME TO COLLECTIONS YOU SHOULD OF SAID THAT INSTEAD OF GIVING ME THE RUN AROUND. THIS COLLECTION FEE IS A RIP OFF BECAUSE JUST LIKE YOU WAITED TO COLLECT THE 14 AND SOME ODD DOLLARS TO ADD THE COLLECTION FEE. WHY DIDNT YOU RUN THE CARD THE DAY YOU SEEN IT WAS OVER THE DEPOSIT? I WOULD OF EASILY RATHER PAID THE 14.00 THAN TO BE CHARGED AN ADDITIONAL $30.00 TO RUN MY CARD. IT WASNT A COLLECTION YOU DIDNT DO ANYTHING EXCEPT RUN THE SAME CARD THAT WAS ON FILE TO RESERVE THE TRUCK. THE SAME CARD THAT WAS NOT TO BE CHARGED ACCORDING TO THE WEBSITE. IT WAS ONLY TO RESERVE THE TRUCK. I DID NOT GIVE PERMISSION TO RUN MY CARD. IF YOU THINK THIS IS GREAT CUSTOMER SERVICE RIPPING CUSTOMERS OFF FOR COLLECTION FEES. I ALREADY KNEW THIS WOULD BE AND ISSUE WHEN YOU WANTED TO ARGUE WITH ME IN PREVIOUS EMAIL ABOUT THE FEE. IN YOUR MIND TELL ME WHO WOULD WANT A $30.00 FEE FOR $14.00. like I TOLD THE REPRESENATIVE. I WAS MOVING IT WAS A LOT GOING ON AND I DIDNT CHECK MY EMAIL TIL AFTER THE FEE WAS CHARGED AND IF YOU WANT TO CONTINUE TO BE NASTY AND CHARGE ME THATS FINE BUT I WILL NOT BE SILENT IN THIS MATTER. I HAVE RENTED FROM UHAUL PLENTY OF TIME JUST NOT THAT LOCATION AND I HAVE NEVER HAD ANY ISSUES THAT COULDNT BE RESOLVED WITH A SOLUTION I WASNT HAPPY WITH. THE DECISION TO ONLY RUN MY CARD THE DAY THE FEES WERE CHARGED IS WRONG.I FEEL ITS UNFAIR AND YOU ARE JUST UNREASONABLE.WHEN YOU RAN MY CARD IT WAS NOT DECLINED YOU DIDNT HAVE TO KEEP TRYING TO REACH ME BUT YOU CHARGE ME $30.00 TO RUN MY CARD WHEN YOU WERE NOT AUTHORIZED.

THANK YOU
my conversation with v.Harris

number one

seymour

Unwanted

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Vinson Harris

Jul 31

You must contact collections about this. Why didn't you come and pay the diff...

sheila overton <overtonsheila@gmail.com>

Jul 31

to Vinson

First off I don't have my email and to my phone I have to go and retrieve them...I was moving I wasn't thinking about that I truly forgot...but why didn't they run the card still if I had called it would have been collected still.yoi telling me who to contact but you didn't give me the information Mr.Harris...since you are such a customer service type of guy???!!

Vinson Harris

Jul 31

to me

(800)528-0463 Not to argue, but my point is is that you left a $100 deposit which mean that you will either have change or a balance due. This usually means you will have to contact the location.

Paul Burkey from Central Point, OR

Sep 20, 2016

I ordered a 20 foot U-haul truck and also an auto transport to move my family from Lancaster, California to Medford, Oregon. I received a confirmation order saying that I had placed my order and it would be ready on August 15th, 2016 at 8:00 in the morning. When I got to the U-haul location to pick up the truck, I was told that all they had was a 17 ft truck. I told them that the 17 ft. truck was not large enough and that my goods would not fit into the truck. I also told them that I had placed an order for the 20 ft. truck on July 22,2016. They told me "take it or leave it". Since I had to be out of my home by the end of that day, I was forced to take it.

Consequently, I was forced into renting a storage unit to store the items that would not fit into the truck which is costing me $130.00 a month (for a 10 X 10 unit). We then loaded our goods onto the 17 ft. truck, went back and picked up the auto transport, loaded the car and continued to travel to Oregon. We had initially intended to store some of our goods in a storage unit in Medford, Oregon as our home would not be finished until the end of the year and then move all of our goods into the new home.

As it is now, we have half of our goods in an apartment and the other half in a storage unit in Lancaster, CA. and when our home is completed I have to make a trip to Lancaster, rent another truck, pay for movers to load it and then drive it to Medford, Oregon and pay another set of movers to move the goods into the home. I'm sure that if you were to add up all the expenses that are going to be incurred, you will find that it is going to add up to over $2000.00 dollars plus the inconvenience of another trip to Lancaster, California not to mention the 2 -3 day drive to Medford, OR including hotel and meal expenses. I am sure that if this was to happen to you or one of your children, you would also be very upset, stressed out and not looking forward to the additional expense.

I have always used U-haul (at least 6 times) for my moving choices but I am very dissatisfied with this last experience with them. I am sure that U-haul is a very large company and has built a very good reputation throughout the years. I expect them to continue to do so. I would like to have someone in your company consider compensating me financially for my unpleasant experience and reimburse me for the additional upcoming trip to Lancaster to receive my goods from the storage unit there and transport them to Medford, Oregon. Or even better. pay for a moving company to pick up my goods at the storage unit in Lancaster and deliver them to my home in Medford, Oregon.

Noemi Saenz from Seattle, WA

Sep 17, 2016

When we got to the U-Haul business on Reiner at in Seattle there was a lady yelling at me to move my truck. She works there and she is a terrible person. No one deserves to be treated like this. Everyone in the store was super rude and no help. I spent the whole morning looking for the store to be treated the way my family and was treated.

elmo foleming from Seattle, WA

Aug 30, 2016

I have a complaint about the U-Haul located at 6343 35th Ave SW, Seattle, WA, 98126. At 8:20 8/30/16 I took my van to the local U-Haul to investigate rental of a motorcycle trailer. the employee who examined my van which has a factory towing bumper an lighting plug took a reservation #92939953 for a 10:30 pickup.

When I returned at 10:10 I stood in line for about 1/2 hr to pick up said trailer; only to be told by another employee that I needed a frame mounted hitch in order to rent the trailer. Not only did this negate my appointment for the motorcycle repair, but it also wasted my valuable time. I now have to find another means to transport my cycle for repairs. If this is how poorly trained U-Haul customer service employees are, I can assure you neither I nor my friends will be renting from U-Haul ever again.

Anne Davidson from Sayre, PA

Apr 23, 2016

My Sequoia broke down on highway and I Specifically asked for it to be towed to the dealership in Fredericksburg, VA. That was my worst mistake ever!!! I paid the 175.00 to have it towed there and then rented a car to go on to a funeral. The service person that worked with me called my phone and informed me I needed a engine and timing belt. This would cost 5300.00 plus dollars and vehicle will be done in 10 days. I call back and say Don't fix it I will get it home and have it fixed at home and then I am told we will not help you load vehicle or help you in any way so contact the tow company again due to liability reason. Also if you do not have the car back by Monday at 7 am you are going to get charged regular rates and not the dealer rates.

So I rent a uhaul truck and trailer and pay for my rental for 3 days. I drive the truck to Ny with my Sequoia on the back. I get home turn vehicle in to get repaired and it only needs a timing belt. I am out another tow truck fee, and uhaul and trailer to bring vehicle back. I could have used all of that money to get vehicle fixed at Fredericksburg. I tried to reach Gm several times and he only called back once and left message. I talked with mgr of service dept and he said we will not reimburse you for anything it is like being wrong? I then talk to a Mr Smith there and he says that a Toyota with over 200,000 is not worth fixing. Wow this is from someone who works there. Well this is nice to know! I have on my phone where service person says I Have to have engine and timing belt. I didn't need an engine.

Never will I go there again ...I write you, yelp next and then letter to editor.

Jana Meier from Wetaskiwin, AB

Dec 29, 2015

Booked moving services on 13th December. Jana picked up a flier in the common area of our apartment building, in Wetaskiwin. She booked the services for 3 hours for the 29th December. On the 28th December she received a call from a mover saying that they would be coming as arranged to help, and then told her that she would need a truck booked as well. She was in tears after the call, as she had no idea that a moving company would not have a truck. There was no mention on the flier that they required a truck. What moving company does not have a truck? As well there was no mention of a truck needed by the girl (receptionist) that booked these men. If these men / moving service is affiliated with U-Haul, why do they not book a truck as part of their services? I am sure that any reasonable person requiring movers would pay the additional truck cost as part of the moving costs!

from Southlake, TX

Dec 25, 2015

U-Haul is a decent company and the customer service is pretty good. However, I have one huge (major) complaint about this company. They charge you per mile! The $19.99 and $29.99 ads are a total bait and switch. I wish that wasn't the case. I have rented many times from U-Haul and each time the mileage ads up to a lot of wasted money.

from Grapevine, TX

Jan 22, 2015

Uhaul encompasses so much more than just moving, it also takes care of storage and securing vans. When I moved across country, I loved that I was able to rent a truck and drive myself. The stress of moving yourself can mount, and I loved that Uhaul was there to work with me. When I helped my family move my uncle’s thunderbird up north, we used a Uhaul trailer. We were moving it to a small remote city in South Dakota. Because of Uhauls many locations, we were able to drop off the trailer in a town five miles away. The one downside to this company is their storage prices. I rented a storage unit for a little under a year. It was in a great, climate controlled location but I could have had almost the same thing for half the price down the street. If looking for a storage unit, I would shop around before settling on Uhaul specifically. And remember the old adage: you get what you pay for.

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