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Wendy's Complaints Continued... (Page 17)

1674+ reviews added so far. Upset? Call Wendy's corporate: 614-764-3100
40

I received a screw in my Wendy's junior bacon cheeseburger. The woman who was at work was a manager named Curiston and she then told me no refund. What horrible attitude from a Wendy's employee after a potentially life threatening situation. I will think twice before ordering at this place again!
40

I am very upset about the service (drive thru) an food - ordered a ceasar salad just a bed of old lettuce spicy chicken cut up ... over it and nothing and 2 tomatoes - also order 2 bacon cheese bacon got no bacon .. and ordered fries x 2 when presented only one fries in bag . .when told that's what I ordered whom ever it was that took the order could hear her from the back saying that's what she ordered very rude ... Wendy's Store # 00001369 Winchester- Goodlett 2385
60

1/22/15 7:45 PM Vicksburg Mississippi New Wendy's on Clay street Stop at Wendy's to pick up some chili to bring home but when ordering found they didn't have any so to my suprise I Had to change my order to three chicken sandwiches.Payed at first window but when I got to 2 window they told me they had to cook the chicken an ask me to go park an they would bring my order to me .Come to found out there was another person waiting to. About 10 minutes later they brought both orders out . When I got home I only had 2 chicken sandwiches. So if I don't get a reply on this complaint the next time they ask me to pull up to wait on my order I will stay at the window till I get my order an be able to check it before I leave.
20

I went The Wendy's in Mansfield Ohio on Lexington ave to enjoy some food witch was great btw but the manager the bigger guy was upset because i was indecisive about what I wanted so I asked is there a problem and he said yeah now I have to open a new screen I didn't think that helping a customer out will be a problem I was really nice to the man and he was. very rude I will not be back
20

This is not the first time this has happened and i not the kind of person to complain but i had enough . I came at 12:08 am late night coming from work all i wanted is to come home and have some good quality food for me and my wife ... First off the food quality was terrible i usually come during the day because the food is always fresh and employees are friendly with a speedy service but late night service isnt up to standards, i always have a problem with the order taker tho im constantly being rushed i ordered 2 combos and my order number is #3502 ones single combo only pickles. And a #5 small with a coke the fries were cold and meat on the burgers were dry theres a big difference from day to night i dont want a refund or an exchange on my order just would like for service to a the same as of if i were to come during the day.
40

I've been to the Wendy's in Evanston, Wy many times over the past few months. Since I have a busy schedule - drive up, grab, and go - is very convenient. Out of 10 visits, my order has been wrong 8 times. My orders are not complicated. Earlier today, I ordered a Jr. Hamburger and a 6 pc nugget with barbecue sauce. I saw them putting the barbecue sauce in the bag and when they handed it to me with "Have a nice day." I assumed the nuggets were in there. I got home and found a Jr. Bacon Cheeseburger and some barbecue sauce... but no nuggets. Other incidences include - no fries, wrong drink, getting smaller sized items while paying for larger ones, extra fries, no hamburger, wrong order completely... more than once. My receipt is always correct. So something is going awry between the order screen and the bag. I like the food. Please fix this.
40

I came through the drive thru after I got off work, Saturday night to get me something after a long day of work, but wasn’t greeted for four minutes, then all that was said was ha you, yes that is spelled the way it was said. Had to wait an additional 10 mins in line after ordering. When I got to the window to pay I was told they out “do I want something else it gotta cook”. I said I would wait, but in all honesty, it could have already been done if they just put it down when I ordered it, I did set in line 10 minutes before I arrived at the window. I just thought this was every rude and unprofessional.
40

I was at wendys today 04/05/14 getting lunch for myself and co-workers and I experiencied the worst customer service ever. I was also in the drive thu forever as well. The associate waiting on me was rude, cut me off, and was very ghetto. I will never go to wendys ever again if this issue is not corrected, and I will let all my friends and associates know this as well.
40

Today, April fifth, at 1245, I entered the Windsor Locks CT Wendy’s. There was several people in line as well as people coming back to the cashier to resolve a problem with an orders they placed. I waited several minutes before the server asked me to place my order. When I asked for an order of chili , I was advised that someone” forgot” to make chili and they were in process of making some chili.
Quite frankly, I was upset for only one reason. Employees should have posted something stating that there was no chili and not have people wait for something that wasn’t there. I then left Wendy’s and went to another fast food service
20

I went to your store #00001222 in Delaware on Friday night to purchase dinner for my family. When I walked into the store the first thing I noticed was the fact that all the employees, with the exception of the manager, were sitting out in the eating area just talking, laughing, and carrying on. One of them got up and went behind the counter to take my order. After placing my order she handed me a bag and 3 drinks and said I can’t give you a carrier because we are out. We then discovered that I didn’t have my whole order. She told another person to make my sandwiches, I am guessing that was the person in charge of that particular sandwich, but it was taking forever. I waited and waited and waited. The man who was behind me left the store because no one ever took his order. The girl that waited on me had clocked out and was leaving when the manager came out with a till in her hand and said not to leave because they had to count the till. Anyway, I was waiting and waiting and someone said, “they are making your order” and I waited and waited even longer. Finally the manager says to me, “I am making your sandwiches” and I told her that I understood that.

The point to this is that the employees were not where they were supposed to be, I had to wait an extremely long time for my food so that when I finally got my sandwiches the other stuff was cold. I didn’t get a carrier so when I was carrying the stuff to my car my soda was all down the front of my shirt.

I work in customer service and this was truly the most unprofessional experience that I have had. We love Wendy’s food and it is a shame that I will probably never go back. At least not to that one. That manager leaves alot to be desired. She maybe needs more training or something.

And because I work in Customer service, I feel as though I should be compensated in some way for this.

This was a terrible experience and I would hope that you will find a way to make it right.
20

I came in about 10:30pm and an older lady was helping serve some girl who almost left without her drink. I looked at three different ladies and they pretended not to see me. I stood right in front of the older lady who looked like she was going to take my order and then went and did something else. Instead of saying anything I just turned around and left. Why give business if they don’t want it? No one stopped me, they didn’t care to work. This location doesn’t close till 1 so it wasn’t as if I got there as they were closing.
40

This evening I, close to 10 p.m., I went through the drive thru at Wendys on Park St. in West Springfield, MA 01089. I ordered 2-4 piece nuggets, 1 double stack (due to allergy), a small fry with NO SALT, and 4 frostys. Besides having to wait over ten minutes for food, I expected it to be fresh. I was asked to pull up to wait for my food. The initial time I was brought the wrong order, the boy went inside, came back out and asked me again what I was waiting for, I insisted it was a burger with no onions, 2 nuggets and a fry with no salt. 5 more minutes after that another boy brought me my food.

When I went home to eat with my husband, I was given fries with no salt, but they were greasy and soggy, extremely soggy. The double stack beef patties were the color red to the naked eye, and it was loaded with onions. I tried to call this particular restaurant as I refuse to drive back after having wasted gas idling my car for 15 min. No one answered the phone and I am forced to use this as a resource to complain. If this is how the food is going to be every time I go, I will not eat there again. It shouldn’t matter what time of day I go there, if you are open to 1 a.m., food at 10 p.m. should be fresh and cooked to it’s proper temperature, and food made the way a customer asks, thank you for wasting my time, gas and money.

 
60

Wendy’s on 58 highway Chattanooga Tennessee I went in to eat as soon I walked in the door to give my order 1St the bathroom door was opened with a disgusting smell. Of a bathroom where someone used the rest room The smellwas obvious of a stinch of a smell of a nasty rest room a man in front of me complained to the employee of Wendy’ she smiled and just said sir may I take your order he addresssed the smell again he told her no thanks to Wendy’s I was next in line I addressed your employeeof the terrible smell told her was ashame to come order for lunch I also told her where her manager was she said the manager was not in but to come back.. I will not return to this Wenfy’s until they can do better cleaning or better yet have a new building A Secret Shopper would give this Wendy’s a Failing score!
40

I wanted a side caesar salad with chicken. I understand that the chicken is $2.50 extra. Which would make a small Caesar salad around $7. Which is super expensive but I would be willing to pay for it. So why is it that I got it before but I can’t get it now? He didn’t even try to do it. Either offer a regular Caesar salad or just PUT THE CHICKEN ON! This was the Wendy’s in San Jose off of aborn.
60

Young people loitering in front of the Order line. There was no line at all but for those people standing there making it uneasy for customers. These batch of friends had more friends come and go in and out of the service area coming from outside. No uniform changing, no hand washing, phone calls made in srevice and food prep area, unkempt people loitering.. They come and go as they please. It was disgusting I started filming it on my phone. They would go out into their cars and dig around into their dirty cars/vans and just come back in and go straight into the food prep/service area and just walk around touching surfaces.

I wanted to puke after noticing this as I have finished off food I bought. The building looked so dingy. No wonder it does not look like a success story, this particular store.
40

I would just like to inform you of an illness I had after eating at Wendy’s at the Iowa 80 Truckstop on Friday March 21. I stopped and got a single combo hamburger and fries. I thought that the hamburger tasted stale-it was not hot and just tasted old. I also had fries with ketchup and a Diet Coke. Within two hours of eating, I had projectile vomiting and diarrhea, along with profuse sweating and chills. This persisted through the night. The next morning I felt dramatically better. I had felt completely fine before I ate. I just want to make you aware in case others were affected, or this store has had other complaints.

 
20

I was at Wendy’s today, 3-20-14. I arrived at 12:04 pm. I went in side to order. There were 2 people in front of me that had not ordered and 3 that were waiting on their food. My ticket was time stamped at 12:17:21pm. I waited another 15 minutes for my food. This is entirely too long for anyone to have to wait for their lunch. There was only one person taking orders. There were several other employees there, but no one seemed to be in any hurry to serve food. I usually eat at this Wendy’s once a week and they have always been slow, but it is getting worse. I’m surprised that this business has not lost customers because of this problem, as I will be taking my business else where, in order to be served in a timely manner. There is absolutely no excuse for this type of slow service in this restaurant or any other. Thank you for your time.
60

Well this manager at north attleboro Wendy’s always has a bad attitude with customers everytime I’m there. Tonight was the night I’ve had it with her. The cashier didn’t suggest a small chili so I asked him if I can get my free chili so he have me a coupon for the free small chili. I then asked if I could use it now and he said yes. He didn’t know what to do so he asked the manager (that I hate and won’t rest until she’s fired) over for help. She then told me I couldn’t use it unless I bought something with it. I didn’t hear her the first time so I said, “what” and she then gave me attitude and said after, “do you get it now?!?” So I bought a small fry for $1.07 and I have her a $10 bill. Everything was fine until she have me 95 cents in nickels when I clearly saw quarters and dimes in the cash register. Please respond to this or I’m going public.
40

I ordered a cabada burger with fries and drink I made it loud and clear of what I wanted but when I got home I had a burger with purple lettuce on it swiss cheese and pickles that’s not what I ordered I’ve been calling my local wendys where I got it from no one picks up the phone.

Disclaimer: This complaint was submitted by Bernice Jone on 03/19/2014 at IP address 172.56.11.19 using our wendys complaint form. This opinions contained in this wendys customer review titled, “wrong meal provided” do not reflect the opinions of this website.

40

I went to the wedys store #01100109. at 2133 e livingston ave columbus ohio 43209. at 12:03pm. I had 3 orders to go. I ordered 3 asian chicken salads and the girl rang me up as 1asian and 2 apple salads. So when I heard that they were wrong I asked that they correct my order.(Also they charged us for dine in when we were taking it to go. My co worker ordered a # 2 and his burger was raw.) Then I also asked if i could have the money back for the difference in the price.

The girl working the front asked the manager to help her. Then the manager said I dont know its only a few cents.(they also kept my recipets) If I gave people a nasty attiude like that I would not have my job for long. My office goes to that location every week. It was not my fault that it was rang in wrong and it was busy. I did not like the attiude that the manager was giving me. I told her to never mind and my Dr. would not get his money back. Then I left.
60

My family and I dined at the Wendy’s on San Jose Blvd in Jacksonville, Florida on Sunday, March 16, 2014. I am not one to complain about anything, I usually just deal with it. But, this particular experience has made me not want to go back. We ordered two combo meals (double w/cheese and a spicy chicken) plus 2 chicken nugget kids meals. This cost 23.58. Now, for what I paid for, I would expect to get some decent service…but, no. We waited for nearly 20 minutes as they skipped over us continuously. When my husband went to ask someone about our food, they said they forgot because they threw away our ticket.

Upon receiving the food, my burger only had a piece of lettuce and some mayo..nothing else. It was supposed to come with lettuce, tomato, onion, pickle, mayo and ketchup. Then, we noticed the kids meals had no toys. Again, my husband asked if he could could get two toys and the employee told him they were out without even looking. The cashier went to the back to look and came back with a handful. I just think that Wendy’s should know the type of service that customers are getting so that maybe they can fix the problem.
20

As i was getting my salt and pepper to put in my to go bag, i felt one of the managers staring at me. Then as we were leaving, she walk us to the door. I didn’t think much of it but as we were outside getting in the car, she appeared to be taking picture with her phone of us getting into the car. Possibly my license plates. I really don’t know why she was doing that. But that kinda made me curious. Kinda felt like when i was younger and was shopping in store and having someone follow me around, like i stole something.

Again there was no confrontation. I just felt very uncomfortable. I bought my food, i waited for it. I didn’t complain about the time it took to get it. I was not upset. I was just out with my son to shop and get some food Before i came there i had just told him that Wendy’s has the best burgers. There was something there that did not set me right and i don’t know if i could go back there.

 
60

it seems that wendy’s nation-wide has decided to screw ALL the customers by not providing any hot food outside of the lunch and dinner hours. they will go so far as to tell you their fryer has problems to insure no hot food will be served. apparently they do a real big dinner so they can save the extra cold burgers for the rest of the night. you won’t be around very long with all the stories of rude management and workers in general EVERYWHERE! when nobody cares to make it right, you will all be looking for jobs, hopefully NOT in the restaurant industry. you have and will continue to lose the masses because of this. some things cannot be forgiven and wendy’s practices of intentionally pissing off the customers is probably the biggest one you could have chosen. RIP wendy’s. you no longer have the ability to get any more of my hard earned dough. it was only good while Dave was still alive. you really should dump whoever took over …and make it quick if it isn’t already too late.

40

I am writing this letter to your corporation hoping that there will be some change in the wendy’s located on ft.smallwood road in Pasadena, md 21122. My daughter whom is 17 years old started working at your restaurantabout a month ago. i must say that her experience at you company was herrific..

The manager by the name of MAY made her work there unberable. She tould my daughter she was stupied when she did things wrong and constant yelling instead of taking the time out to explain to her the procedures. My daughter would come home in tears. I am a manager at a retail business. I find this unexcetable..

I work with young teenagers and would never talk to them in this manner NEVER.We are having issues all over the world with bullying this to me is a bully. I want to address this to you so that you can take care of this manner. I don’t want this to happen to another employee the end result may not come out so well. I will be sending this letter to the better business beaur

20

My husband and I went to Wendy’s in Dearborn a couple of weeks ago to purchase fishe sandwiches. We saw the advertisments on television and in the magazine. The sandwiches in the advertisments looked good, however when we received our sandwiches from the restaurant they were flat, fish was small and flat. I will never order this sandwich again.

60

38 degrees outside this Jan. 19, 2013 around 8:30 pm in Dayton, Tennessee. Went into Wendy’s and ordered and the inside temperature was colder than the outside temp at this location. We asked the girl (Katherine,or Katlynn not sure of her name) if she could turn some heat on and she told us that they have no control over the temperature in their store. I asked what happens when it gets even colder outside and how they turn up some heat. Her response was she didn’t know and guessed that they would have to call someone in to change it.

It left us and other customers wondering how this could be possible. Does Wendy’s have a central system somewhere that monitors the temps in individual stores and turns the heat on when it thinks it’s cold enough in this store compared to another store in the general area of the State?? If so, what idiot came up with this “money saving” idea??
This is not the way to keep customers coming back!! I don’t think this girl was the manager. Never seen the Manager to this store.
20

I went through wendy drive thru last night about 9 p.m about I am not very happy with what had happened. First of all I was in line for almost ten minutes before my order got taken and also when I got to window to recieve my order the lady at the window I did happen to see her name tag and her name was debra she had a different color shirt on than the other employees so Im thinking she might of been a manager.

She was very rude with me and got snobby with me when I asked for condiments with my order and to top it all of my food was cold and my fries were soggy like they had been sitting out for atleast 30 minutes. I really think something needs to be done about this this is crazy for paying customers to put up with this.
20

hi went too wendys with my family the young girl was rude she ask me my order 4x then i pulled up and she rolling her eyes laughing rubbing her nose i ask her if sumthing was wrong and then she said very rudly im not talking too you so then i get my food fries and chicken was cold and the cheesebugers were unwrapped and in one of them there was a piece of black hair in it and too make worse i dident even get my 2 salads i ordered i dident even relise that till i got home buy then i was so upset too go all the way back there and get treated like that no ty

60

Earlier this I ordered 2 Wendy’s burgers,fries and drink. It was about 8pm ,there was only one other couple there. I ordered 2 burgers,fries and drink. The bun was soggy as if not thawed completly and burger only warm ! And so I brought it to counter, told the Wendy’s employee, he said it was because of the cold tomatoe? First time i EVER heard that one.

Before going up to Wendy’s counter, I had checked the other burber, lo and behold it towas a soggy bun. My fries got cold waiting for the new burgers. Secound time aroung wasn’t much better..Mind you, I usually eat there (1005 W. Trinty Mills) twice a week and it hasn’t happen before. So sad.

60

i recently went in the wendys in atwater ca and their was nobody in resturant . i went to place our order and the girl Ana actually rolled her eyes at us and I was totally livid.we have had bad service at this particular wendys before so this just fueled the fire more. so I started to order anyway because i was already their and she was just so rude .

I asked for potatoes she acted like she had to go outside to pick them ,I ordered # 3 hamburgers and she hissed at me so I told her she was rude and she said so sarcastily sorry bitch i was so mad I just left . i cant believe that you really want these kinds of people working for you( resaon for this compaint ) just thought you should ‘ know four lost customers

60

My son used to work at the Clayton, NC Wendy’s until he started complaining about the chemicals used to clean dishes and the floors. He tells me that the customers are potentially harmful to the customer. It’s potentially bad if the chemicals are not completely removed off of the cooking utensils. The labels on the bottles even say that the cleaning chemicals are bad for humans and animals. Is that a risk that a Wendy’s restuarant is willing to take on their customer?

40

5 o’clock on December 26 second busiest shopping day of the year. I proceeded to pay for my meal with 100 dollar bill and the manager told me she had just changed all the drawers and was unable to change my 100 dollar bill. she looked at me with her eyes rolled saying don’t you have a credit card or something else. Being a victim of identity theft I am on able to get a credit card so the answer is No and was no! so she told me she could not help me so. I gave her the food back and she gave me my money back. there was no apology or any type of trying to keep me as a customer. so I would appreciate to go across the street and eat at McDonalds. I find it inexcusable that a franchise like wendys did not have change at dinner time onsucj a busy night. They did not seem to care if I ever came back as a customer and I don’t think they have to worry about it because I won’t be back.
40

I am so disgusted with Wendys. They used to be good food at a decent price. Made hot and fresh just the way i want it. But now that Dave is dead all they care about is pushing you through the line as fast as possible like cattle. It does not matter if its inside or(god forbid) the drive thru! All the managers/owners care about is making their damn service times look good.

The sandwich makers have to make the sandwiches so fast that half the time they are just slopped together. And forget about getting any special requests right! And if you order inside at a busy lunch they take multiple orders then push you aside. So there you stand bunched with other people in front of the counter while the ONE poor sandwich maker on front line tries to keep up with the 5 orders at a time as fast as they can slap the crap together.

And god help all of you if the front coordinator gets messed up! then it really becomes a pooch screw! You know, as their prices continue to skyrocket and the quality of their products continue to tank it makes the real sit down restaurants much more appealing. Especially as i get tired of being treated like nothing more that a 55 year old cash cow.

60

I absolutely love Wendy’s food,the quality of food however tonights problem at the drive through was unbelievable. 10 years ago I would have drug that employee through the window by her collar. After taking my order it was given to me totally wrong. In fact out of a chili fries burger and soda. All they got correct was the fries. The burger was a triple when I only wanted a single patty. I got her attention to fix this for me. She was very rude about it and I could see the frustration in her eyes.

At this point I could guess that her frustration was not exactly directed towards me but possibly a coworker for making it wrong. She never apologized for the misunderstanding. As I checked the rest of my order I realized my chili had onions on it. I clearly asked her for no onions at the drive up speaker and she read the order back to me just as I had ordered it to begin with. The lady abruptly took the chili back as if she almost dropped it outside the window cause she never really had a firm grasp on it but recovered it.

As she returned my chili,now made correctly she then handed my drink to me with the lid barely on. She was so upset I almost think it was on purpose. It exploded all over me an the upholstery of my car. She offered no assistance with napkins and no opology

20

On the weekend of March 4, 2012, We were returning from a memorial out of state and decided to stop at Wendy’s in Goodland, Kansas, exit 17. Do NOT ever stop at this resturant. The staff was incredibly ignorant in every sense of the word. The girl who took our order was somber and depressive. Before saying “thank you” she quickly told me “you’re welcome” and walked away.

The second girl, and I use that term loosely, was heading for a break in the dining area and was in a shouting conversation with an individual in the back. The topper was the young man, thinking it was the manager, who sat down in the dining area to express his extreme disgust with Wendy’s as an employer, guess there is an issue with cashing his paycheck.

This rant was even more colorful with the multiple “F” bombs this kid laid down along with other “action verbs”. There were other customers in the place. I personally fought the urge to explain the term “customer service” and ettiquette to him, but I knew the words alone would be a mystery. This individual should be fired immediately, along with the ghetto-pant-sagging-whining-screaming-morose staff employed there. So disappointed.

60

What ever happened to Wendy’s founder Dave Thomas promise of fresh HOT food at wendy’s. Wendy’s corporate made a grave mistake by following Mcdonald’s and Burger King in cooking their food inavanced and holding it in a food warmer, when wendy’s cooked there burgers fresh they had the best burgers out of the three chains, customers wouldn’t mind waiting a few extra minutes knowing they would get a HOT burger Dave Thomas promised it. i should not have to ask for hot food, burgers are cooked on the grill and fries in a frayalator it’s supposed to be HOT your bugers don’t even melt the cheese.

One shouldn’t have to hope to get fresh HOT food one should expect it not just one time but every time Dave promised it, you don’t hope i pay my total bill you expect it. So in the name of your founder and in the name of a good burger get back to what you used to do, because the next time i visit a wendy’s location and i get a luke warm burger i will never give you my business again. “And i mean that”.

20

I ordered an unsweetened tea from Wendy’s charlestown road new albany indiana… Love their tea , always get it. I also order their delicious chili and baked potato. I always eat the food first then drink the tea when I’m done. So this is the process I went through. I added sweetenlow to the tea put the lid back on and shook the cup a few times , took the lid off and started drinking. Halfway through I thought I may need to stir the drink up since it didn’t taste sweet enough, then decided to use the straw. Got to about 3/4 and swallowed a big chunk of something. Looked in the cup and there was something that looked like gum . I took a picture of it .

I’m never going to eat or DRINK at a wendy’s again. I’m gonna throw up just thinking about it again. This just happened tonight.

40

I go to Wendy’s because of their great food. Best fast food, worst service. Although most of them are set up for 2 cashiers, in our area they never use them both, even at rush hour. It takes 15 to 20 minutes during the rush periods, to get served. Last week I timed my wait in line. Their were 6 people ahead of me, so I figured about 10 minutes. One person was behind me. One person in front of my got disgusted with waiting so long and left. The person behind me did the same. Now, with 5 people in front of me, it took 15 minutes to get served. Everybody in line was rolling their eyes, but this is somewhat typical of Wendy’s.
20

Hi i just wanted to tell you that i have been going to wendys for over 3 years twice a week in Cornwall Ontario canada. I was there Saturday November 19th at 5:15 pm. The hamburger was nothing but greese. I complained to the manager that was there and i was shock with her attitude that she did not give a shit. I told her were we not coming back after being there for 3 years and she did not even care at she lost a 3 year steady customer. This is deplorable attitude for a manager.

I have 27 years in public relations training and i would never let a 3 year old customer walk out of wendys with out even trying to resolve the issue. As far as i could tell this was a very lazy useless manager that did not even care about wendys customer. Personally i would never have a manger that does not care about our clienttel If this manager stays on as manager at this wendys location you might as well close it down because still is totally destroying wendys reputation as a family restaurant that cares about their customers.

This is wendys name that is at risk now if it was me i would getting rid of this manager or have her properly trained in public relations and how to deal with customers problems.

I have dealt with one manager there named Debbie Paquette and she was excellent and really truelly care about her customers. But this other manager was totally useless and not helping wendys name at all. Now you have lost a 3 year steady customer over a bad manager and greesey food.

20

Wendy’s, 6:09 PM on 10/15/11, 2534 Bert Kouns Ind. Loop, Shreveport, LA. My husband and I are both Seniors and was out on errands and decided to swing by Wendy’s and get a couple of sandwiches off the dollar menu and take them home, as our money was running short for this month. I ordered a crispy chicken sandwich with extra many (what I got was a chicken sandwich with no mayo and the chicken patty was hard); my husband got the junior cheeseburger and we said to cut the onions (what he actually got was a bun with cheese and a meat patty on it, no mayo, no lettuce, no tomatoe, no pickle, just the cheese and meat). I hope that others are not getting orders like this.

I know we only spent $2.00 but we will think twice before going to this Wendy’s again for anything. Thanks for letting me vent our problem.

60

My husband and I are traveling thru Kansas, Missour, and decided to stop at a Wendy’s. BIG MISTAKE! I gave my order for a bowl of chilli with onions and cheese. When I sit down to eat, the first bite of chilli was cold….the onions looked like a 2 year old chopped it up…..very unappealing. I don’t usually complain but the chilli was cold. I took the cilli to the counter and the lady looked at me and I told her the chilli was cold. She looked at me like I was crazy. Then she said ” we don’t have a microwave to heat it up”. She looked at another worker and asked him if the chilli was turned on……

then she said very loudy ” lady I’m not arguing with you. Let me tell you, I was not there to argue with her. I just thought maybe she could return my money or fix my chilli. She in the meantime walks away from me. I tell the boy working behind the counter to forget it. About 5 minutes the boy comes to my table and tells me here is a hot bowl of chilli. There were no hamburger or beans or anything but thin liquid they brought out to me. I have to tell you, I was afraid to eat anything at Wendy’s, took both chilli’s and thru them in the trash.

You really need to check up on the workers at Wendy’s or mayby you do not need customers. If you do, make sure you hire employees that would treat the customers like they would like to be treated.

20

In Johnson county ky. We went there an they handed our milkshakes all they did was talk about there personal life’s an then they handed us our milkshake an one had a hole in it then took it back in an the manager tryed just handing me the cup back with another cup over that cup an went to drink the another one it had a big piece of plastic in it an the other one was supost to be vanilla an It did NOT taste nothing like vanilla it was NASTY ..an we bought four of them and none of them were mixed very well I would very much like sum thing done about this. I will never like to go to another Wendy’s again because of this !!!

20

The wendy’s in york, nebraska is ok, but every time i go there, just because I use 2 work there, the crew and managers treated me worster than they treated their customers. I don’t know why they treated me that way, but I gave the wendy’s in york, nebraska every oportuning to treat me better but they don’t. Now i never file a complaint before, but i decided to because, the wendy’s in york, nebraska need 2 stop treated me this way, because i’m getting really tired of it. I went there a comples of days ago, to get some food for my friends and me, the sandwhich fell into the trash can.

They just put it back in the bag and didn’t even tried 2 make it again, and the crew leader say i push the bag even though i didn’t. simlar situation has happen everytime i go to wendy’s in york,nebraska. I’m not happy at all with wendy’s in york, nebraska. so something needs 2 be done about the wendy’s in york, nebraska.

60

My husband and I went to the Wendy’s restaurant on Telegraph at 12 mile rd. in Southfield, Mi. and it was awful. First off, we had to wait 10-15 minutes for our food- we ordered 5 double stack burgers (which are normally very good at our usual Wendy’s at 12 mile and Greenfield), a chicken nugget, and an order of fries. When we got back to our hotel, we discovered that the burgers were burnt and hard and just nasty. Also they omitted the nuggets and the fries were only half full! They didn’t give us a receipt (of course) and when we tried to call them they never answered the phone.

My mother-in-law was visiting from Phoenix and I felt horrible about getting her this crap. Of course I used my last $15 on it as well.

60

Being that I’m young and living in a very very tight budgeted household, money is something my family and I don’t like to toss around. I saw the ads for Wendy’s new wild berry parfait and shakes and thought that would be something definitely worth trying. I saw their posters for the shakes and parfaits and had seen the actual size of the shake. The posters displayed the two deserts as being equally sized. I had finally earned the money for the parfait and when the actual parfait was given to me I was so mad. It was like a 5 oz. cup and 1/3rd the size of the shake and it was only $1.00 less than the shake.

Wow, way to falsely advertise and take advantage of a kid. I’ll keep that in mind next time I have some cash in my wallet and a sweet tooth.

20

went threw drive threw and order two double baconactor and two cokes well its 1.30am I get and start eating while driving i relize it wasnt right gease was eevery where and I figer i deal with the grease IM hungry and hadn;t eating since morning so i took a very big bite it didnt taste right so i turn on my dome light it was almost raw threw it out my car window . got to pond where my husband was fishing his was as greasy and it was raw . so I spent 13.86 for food that went to trash ; and I am sick now

20

Wendy’s issued coupons in the programs for our local baseball team to get a free 12 oz. frosty with any purchase. The acting Mgr. Tim at the Wendy’s at 1401 Manheim Pike, Lancaster,Pa said their policy has changed and the 12 oz. is now a medium and they have added a 10 oz. now as small.There is no expiration date on coupon so I feel they should honor the coupon as printed. After I said I was going to inform Wendy’s how I felt they offered me a larger one, which I didn’t accept. Wendy’s coupons is deceptive advertising.

60

I purchase my lunch at Wendy’s almost daily; it’s close to my work and the food is satisfactory, until today. I usually get the salads (mostly the cob chicken salad); the ones I have gotten in the past have been ok, except of a couple episodes of the person not remembering the dressing, or the crotons, etc. Today I ordered a spicy chicken salad (my first try at this salad) that cost almost $7 bucks; to my disappointment, this salad was comprised of a ton of lettuce and half was wilted, on top was a clump of un-identified cheese sliced thin and melted together, the chicken was cubed and tasty. This is supposed to be a SALAD, not a lettuce with clumped cheese and grilled chicken thrown on top folks.

I do not think I will purchase this said again for lack of extras beside the three mentioned above. As I said Wendy’s is close to work, however, there are so many other food chains/restaurants in that area I can probably get more bang for my bucks. I was thorouly disappointed.

20

I went to the Wendy’s in Plattsburgh new York at night. When I came through the drive thru I asked why it took so long and one of the girls said everybody was in the back with there boss Jackie watching a video on the laptop in the back. I decided to just leave because when I spoke to Jackie and asked her who her boss was she said Joe was the boss then Eric was the co manager. I asked her when they were in next and she said it didn’t matter because they allowed her to do what she wanted. I will never go to Wendy’s again as long as this stuff is allowed.

40

Five of us were picking up food at the Fairhaven, Massachusetts 02719 Wendy’s drive-up during our lunch break from work. Two of us had a coupon for the Very Berry Salad, full size. We ordered 3 full-size Very Berry salads, 2 Chicken Asiago sandwiches and a Value meal crispy chicken sandwich. One friend and I each had a coupon printed off of each of our computers in our separate homes from emails received from Wendy’s. The NEW manager only allowed us to use 1 coupon. Before this visit, we had been able to each use our own coupons. This was disappointing enough so as to turn us off going to Wendy’s again.

20

I tend to eat breakfast on my way to work and am limited to McDonalds because I start work at 6 am. Local Wendy’s don’t open until 6 so that eliminated them and not a burger king in the area also eliminated them. Well anyway I keep hearing the Wendy’s commercial about their fresh buttermilk bisquits made fresh all morning long. Well on my break at 9 am I decided I would go out of my way to get one of these fresh bisquits. I go to the drive through window order 2 bisquit and am told that they are out of biscuits. The Wendy’s commercial got me their its a shame the store couldn’t handle it cause now I won’t be going there at any time regardless of how tempting the commercial sounds.

40

I am a fan of wendy’s and I think that the 99 cent chicken sandwich is the best deal in town. Except at 308 west brandon blvd brandon Florida. There chicken sanwich is like no other wendy’s in the tampa bay area. not even the same chicken ! you can squeeze the grease out of it looks like a fish sandwich from mcdonalds. It was square and greasy, better yet it tasted really nasty. I tell everyone about how great there 99 cent menu is and what a deal the crispy chicken is, and i will be sure to let them know about the brandon wendys as well.

the wendys i work for in atlanta, ga is a very successful wendys however, the workers are treated very poorly. the manager called us “clowns” and talks to us like were children. she wants everything to be perfect AT ANY COST. for me personally, she doesnt even say hi or bye. i use to come to work with a positive attitude, but recently got tired of it. the only time she says something to me, is if its negative…im always doing something wrong. i am not the only employee that feels this way. the manager puts on a front to the district manager like she treats us like a family, but in reality she treats us worse then the customers. i want to transfer, but she is the general manager and i dont think she will even accept the transfer. i dont know what to do.

40

her name is camille. and she works at the wendys on long hollow pk in goodlettsville tn 37072 and she is so rude and not friendly at all, the last time i was in there i kinda looked over it thinking she may just be having a bad day. and today a old man ask about that new salad you selling and he told her that the price should be lower since it was a new item and she just got smart. and she just stood there and acting like she was impatient while i was deciding what to order. i asked her how a ceasear roll up thing tasted and she said she didnt know she hasnt ever tried it, just another one of her unpleasant answers.

40

I went to Wendy’s in Nitro, WV on 5/14/2011 at about 9PM and was amazed at the arrogant attitude of the manager that was on duty. She not only talks down to the employees, but when I ask to speak to her she totally ignored me. I was waiting for my order to be completed and the register clerk was standing there waiting also, the manager looked at the girl and said, “Can you find something to do besides stand there and stare at me.”, the employee said “Oh, I’m sorry” and walked over to restock napkins and straws. Now, my sandwich is ready and the manager lays it where normally, the girl that she ran away, would give it to me and there was no one there.

When I said to her “Since you rudely sent the other girl away, can you hand me my sandwich?” I was ignored. I raised my voice and said “Hey” and i was ignored again. Another boy came around the corner and I told him that i wanted to speak to her, he said something to her, which i could not hear, but she wouldn’t look up. He finally handed me my sandwich.

20

1845 Wendy’s in capitol and aborn.the manager are really irresponsible.they dont treat good with the customers.the manager dollores she all the time talking with the employees even there is a customer she not talk to the customer properly.and she all the time eating fries and nuggets when she goes to the back freezer she pick up 1 nugget and eating overthere.and make the frosty and eating in the back .some time she charge for 1 sandwich with his family memeber and she gave to them a lot of food free.she eating a lot of food in working time.sometime she didnt enter the item on the computer and that dollars she put in own pocket.i dont know why u guys make like that people manager or superviser. im surprised

20

While eating in Wendy’s the music being played had foul words in it. It kept repeating play that f–king song. I went to the manager and she stated there was nothing she could do that it came from Corporate. As my husband and I left, the manager and staff was looking at us and laughing. This occurred at Wendy’s on Broad Avenue, Rockingham, NC 28379. We do not use foul language and we will not be back. There were children in the dining room at that time also.

60

On 5-13-2011, I ordered food through the drive thru of 3801 West Broward Boulevard 33312. I placed my order of four (5) piece and three value fries. I make the payment to the 1st window and was told to proceed to the second window. I pulled up to second window where the lady passed by order in less than 2 minutes. However, I checked the bag to make sure the order was correct and I notice there was only three nuggets dipping sauce(3 bbq’s). I simply ask the lady at the window if I can have a honey mustard sauce. She looked at me as though I’d said something strange.

I repeated the request to ensure she heard me. She replied in a horrible attitude “You already got yo number of sauce you need”. I replied, maam I donot and all I am asking for is a honey mustard”. As she was walking away from the window she said “my ass need to pay for that sauce she asking for”. I was shocked and speechless. In the meantime, the line is backing up. She returned to the window asking me how can she help me as though nothing took place seconds prior.

I repeated the request again, she then went back and forth with me about having 1 sauce per nuggests and I pulled all the food out the bag to show her there was only 3 sauce to begin with but I ask for the honey mustard and she refused to give me the honey mustard. I could not believe this was happening! I just got off work and at wendys going through this…unacceptable!!!!

20

Wendy’s manager’s should be able to handle various situations I understand that its not the easiest job in the world, being a manager myself at a mcdonalds I have been trained to handle all types of situations good or bad. Yes I understand every big restaurant has a general manager but not all general managers are the greatest some can also take advantage of employees and be disrespectful in many ways. The general manager at my job I can say is one of the greatest people there’s out there regardless of the hard work needed to be in such a stressing position she know how to deal with her employees in a very professional way.

Anyways the reason I’m posting this up today is because my girlfriend has currently started working on a wendy’s restaurant by the way she tells me things they need some anger management classes before they get hired the management there is horrible the general manager would send her home without a break when she worked over 6 hours I guess that wendy’s need to be shown a law book because its the law u have to give Someone a break if they worked more then 5 hours also there’s a lot of racism the store manager is also disrespectful to his employees.

Its ridiculous how he doesn’t like to gie them hour statements and gets mad when employeess ask for them some of the employees there when demanding their hour statements noticed they weren’t getting paid the correct amount instead there hours where being stolen. The wendy’s store manager curses a lot to his employees.

60

I just purchased a Wendy’s burger combo, and this is the first time that I feel the hamburger was bland, the fries have to be on the bottom of the list for taste of the french fries (plus they were cold) and the pop cup was more than 3/4 full of ice, very little pop, not enough to finish your meal. I go there quite frequently and now unless the food taste improves I will not be buying Wendy’s, not when they are charging that much. Maybe Wendy’s should compare their fries to McDonalds, not even close

40

Went to Wendy’s and placed my order through the drivethru. They told me to pull forward and waiut for the order. I waited 20 minutes. Finally went in to Wendy’s and asked… they said it was coming. Went back to my car fuming. They brought my order out and said they were sorry but they had to make the sandwiches plus cook the bacon. Still made, I drove off. placed my hand in the bag and the fries were cold! Went back to the window and complained. They said it would take another 3 or 4 minutes to cook a new batch. I said no, and I wanted my money back for the fries. The manager came to the register and asked for the bag, then handed back a full refund.

Not a sorry in the mix… I went on line and complained to the Wendy’s website. They said they would get back with me in one to two days. Have not heard from them at all, and it has been 4 weeks. This Wendy’s is in Florida/1792, Longwood. I will not visit a Wendy’s ever again.

20

On saturday 4/23/11 I went in to Wendy’s restaurant to order a spicy chicken sandwich. When i got it, i noticed that it was raw. I also ordered a coke and it had no ice, and it took forever to order my food. The manager was fighting and yelling at the employes and she did not wear gloves when grabing the chicken. The manager in charge was Kat and she was very rude to customers. I will never return to wendys ever again and please next time pick better managers to be in charge or even work there. The resturant looked very dirty and it felt disgusting eating my food there.

I took my sixteen year old, 200 pound grandson to Wendys yesterday and he ordered what looked like a huge new bacon burger and it turned out to be not much bigger than the value menu burger. Not much for a sixteen year old appetite. And not much for almost five dollars. He could hold it in the palm of his hand and ate it in three bites. Too much money for too little product. Wendys is our favorite fast food, but even McD’s and BK beats you on this product. Please do something about this soon.

60

I pulled in the drive in window at Wendy’s, and paid for an order that $3.78. I handed tje woman a $10.00 bill.The woman handed me back $1.22. I took my change and proceeded to drive off , wihen I realized that my change was not correct. I immedialty stopped my car and walked back to the Wendy’s window. I said to the girl you did not give me the correct change, I said I gave you a $10.00 bill. She said no you did not,you gave me a five. I said you needto check again,because I know what I gave you. Then I heard her manager in the backround say ” he better watch his tone”!

I repaeated myself saying I gave you 10.00. Anyway , to make a long story short, I was told by the Wendy’s manager that I would have to wait in the lobby iuntil they counted down the regester. So I stood in the lobby for over twenty min,while I waited for my change. Eventually another manager came and handed me $5.00. I asked him for the corprate phone number, to complain he told me that was not needed,just to notify the general manager. Well that is not what I asked him.

I would like to let the people in Wendy’s Corprate know the attitude in which its workers display on a day to day basis. The Wendy’s store in question is located on hwy 27 in leesburg ,florida, and the manager”s mame is Deongelo, who was so very rude. I still would like to find the number to the coprate offices to lodge my complaint, verbally.

60

I arrived at this restaurant about 9:30pm on April 17, 2011. I ordered my food when I went to seat down I was yelled out by the Manager that the section I was fixing to seat in was closed(there was several tables with chairs not on top of the tables, but, EVERY table was dirty, I look at him and did the same thing he did to me I said from across the restaurant “I’m not seating at a dirty table” so I continued with my seating. Then I seat down to eat and I had ordered a single less onion. I opened my hamburger to see onions on it and also rat leaving on my lettuce.
60

Why did Wendy’s replace the Mandarin Chicken Salad with that Apple Pecan Chick Flick??? In my opinion it is not as good as the mandrian chicken!!! Please bring it back Please Wendy’s. Also, the crackers that are served with the chili are disgusting I do not know the brand name of the cracker served, but I ate a cracker by Zesta the other day and it was the same terrible flavor as the Wendy’s cracker. Even if you dip the cracker in the chili it still can not mask the horrible taste of that flat doughy tasting cracker. Thank you for your time and I hope that you listen and bring back the mandarin chicken salads!

20

Sunday AM I stopped for breakfast at Wendys, 9808 Lake Worth Road, Lake Worth, Fl 33467 reg. 3 – I ordered a buriot ad a cup of coffee. I was the only customer – I went through the drive-thru. No other cars – the restaurant was empty. Because I was driving I asked the girl if she could please put the cream and sugar in my coffee so I wouldn’t spill it. Her reply was “No, I am timed, and I cannot put the sugar and cream in your coffee.” That would be plausible if she was busy, however I was the only patron there. I asked her if she minded if I asked her supervisor if that service was allowable. I parked my car and went into the Wendy’s restaurant.

Her supervisor was a young man named Shadday – he gave me a blank stare as though I expected him to do something. So, I asked him if the next time I came in is that simple service allowed. He looked at me and said – oh, yeah, sure. As I was walking out, he made a comment to the employees “Well, that is weird” Maybe so, but I can guarantee McDonalds does that service for me everytime. Further – because I live around the corner, I frequented Wendy’s several times a week for myself and children – needless to say – I will go to Burger King across the street, or McDonalds. I don’t need to be abused – I should be valued as a customer.

40

My husband and I are in Coco Beach Florida for a wedding. We decided to take our vacation there also. We stopped to eat at Wendys as they were not busy. When we went in and waited and waited and waited, there were two elderly women in front of us,the girl behind register was very rude to them, she also took for ever to get there food, and slammed it on the counter. Oh boy it was our turn, she finally took our order, she got our french fries first, then by the time our sandwiches was ready the fries were cold. My husband ordered no tomatoes and guess what? there were tomatoes on his. Where we live Wendys is very busy, you can barely get in there to eat. That is a sign of good food and service. I hope not all Coco Beach Wendys are so bad.

20

I went to your Wendy’s store that is located on Sherwood Forest Blvd. I went through the drive through and ordered a Pecan Chicken Salad along with 2 Frosty’s and a Jr Bacon Cheeseburger. The Salad had mostly wilted lettuce, brown apples no and cranberries. Everything else was fine. Normally the salad is fresh looking.On the few occasions this has happened I call and go back with my receipt. Today I did not get one. On Tuesday I again went through the Wendy’s drive and order the fries was so salty they were not edible. I like your food and I eat there regularly and normally the service is good. Just not this week, so come on guys get it together Wendy’s

60

i really dont like how the store manager at wendys boni, handle her staff… she shout her staff … she never care about the condition of her people, she was very unprofessional manager!! when i eat there i heared some noise, she was shouting one of her staff in front of her guest it was very an respectful for her staff… one time i ask one of the crew in wendys boni i ask how their store manager handle them i was surprise when they told me about her she was very horrible!!!! they work more than 8hrs without rest day…. she get mad when they ask for a rest day, she suspend lots of her staff i think thats not reason for her to give suspension for her staff!

hope you can find time to check how she handle a wendys store mostly in her employees.. i just care about them coz i been an employee also thats why i know how to feel tired and stressed working more than 8hrs without rest day! thank you.

40

I received this rotten/smelly tomato on my breakfast Panini at Wendy’s. The funny thing is that I asked for no tomatoes. I snapped a picture of it and posted it on their Wendy’s Facebook page. At that point I was merely trying to show them what they were serving. I got a notification that someone ‘liked’ my comment, I click on it and I get a page is not available. Further investigation found that Wendy’s deleted my comment and banned me from posting on their site. Wendy’s had no reason to ban me except to HIDE from the truth that they are serving substandard products. They have turned an easily manageable customer service issue and turned it into a nightmare.

I was not angry at Wendy’s, I just wanted to show them what they are serving. Now by treating me this way they have made me so angry that I am going to post this picture everywhere and make sure as many people as possible see this rotten food at Wendy’s. You can’t hide from poor customer service, and you can’t run from online complaints. I will post this here and as many other complaints sites as I can find, because they did this to me. I have tried calling and contacting them, but keep getting ignored. I have heard since that many people get their facebook posts deleted rather than addressed.

20

I order from Wendy’s more often than not. I am sick and tired of ordering fries with my order. Every time I get fries from the drive-thru they are either stone cold or inedible like tonight. Half the “batch” was so black it made me want to heave. The rest were so soggy my fingers are still leaving streaks on my iPhone keyboard. It’s ridiculous how terrible the french fries at Wendy’s have become. I’m not paying for sub par food anymore. Have some standards Wendy’s! That is all…

40

Here is my Wendy’s complaint. I ordered a bacon deluxe 1|4 piece of lettuce, no exaggeration, no tomato, no condiments. I took a couple of bites, but good thing I had my dog in the back, she gladly ate it. This Wendy’s is at Barbur blvd and capitol in Portland, OR. I go to Wendy’s just about exclusively when wanting a hamburger, and I know what to usually expect from your burgers. This was not a good experience at all. Wendy’s complaints department can contact me at my email at Toni.young@comcast.net.

40

Recently my husband and I were in Langley, BC for several days and stayed at Canada’s Best Value Inn on Fraser Highway. Right behind the motel was a Wendy’s. The service was so bad that one time I was there by myself I actually left because two of the customers had waited so long for service that they were about to get into a fight! The first time we were there I ordered a pecan apple salad and got no pecans. My husband’s fries were actually cold. The second time was when the fight almost happened. At that time another customer had been waiting a very long time because the staff had given him the wrong meal. I have no idea when or if he ever got the correct one.

The third time I ordered another pecan chicken salad and again there were no pecans. All three times I went in there was no staff at the register. Instead you could hear them talking in the back in whatever language it was that they spoke. I can assure you that it will be a very long time – if ever – before I go back to a Wendy’s. I’m sure that this is not what Dave Thomas had in mind for his restaurant. It has gone downhill faster than Lindsey Vaughn!

40

On my way home from work (hospital evening shift) I was hungry and stopped at the local Wendy’s in Port Orange, Florida. Ordered fries (ad said ‘Natural’ whatever that means) chicken nuggets and a small frostee. The nuggets were cold and had a BAAAD taste. The fries were worse..limp cold. I wanted to write to the corporate offices as this has happened before. I will NEVER go to this Wendy’s store again.

40

My Mother In Law received several $20 bills in change from this Wendy’s ALLLL of which were counterfeit. When she called the store to complain, they told her to just bring the money back in and they would exchange them. She took the money back the next day and they simply gave her more money no questions asked!!! Weird huh, I mean who just takes someone’s word that they received counterfeit money from their store and you replace it with NO QUESTION ASKED and NO INVESTIGATION!!! Needless to say if you go to this Wendy’s I would suggest you NOT use cash!!! I will NEVER go back to Wendy’s AGAIN as when I filed a complaint with Wendy’s no one even bothered to call me back!!! So much for Customer Service or Satisfaction!!!

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