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Write for Us Wendy's Complaints Continued... (Page 22)
1674+ reviews added so far. Upset? Call Wendy's corporate: 614-764-3100
We were at the Wendy's next to Hershey Park in Hershey, PA on August 13th, 2018 at 1:30 pm. The service was very slow at the counter and very inefficient, with a number of items missing from the order for a family of seven.
However, my main concern. was the management having only one person at the counter at the time, take orders, taking the money, and then getting the food items without washing his hands or putting on gloves. He would package the fresh fries, make the frosties, and touch all of the packaged food he placed in the bags. As you know this is a violation, and an embarrassment to the company when violations like this are made public.
Larry Bernhardt
I bought over $18 worth of items at Wendys on the Sharpsburg Pike in Hagerstown, Maryland this afternoon.
One of the items was a large Southwestern Salad. The only items in the salad was lettuce and a slice of tomato.
Nothing else.
I live in Smithsburg about 10 miles from the Sharpsburg Wendy's and did not realize what was missing in the Salad until I got home.
I feel this was really poor customer service.
I'm 66 years old and don't make complaints often. But this was just poor service.
Gary Johnson
9 Grove Creek Circle,
Smithsburg, Maryland 21783
301-824-3073
how can you go into wendys at 4301 W Centre Avenue, portage mi at 6 pm lunch time and get cold , mushy food?? this has happened more than once....you need a new manager....
We at dinner at Wendy's in Defiance Ohio, I ordered a small serving of fries and got a large, the fries tasted old. My hamburger looked like a mac truck ran over it and it looked like it was sitting for awhile too.
So I go to the condiment table and the floor was so sticky it actually took my shoe off of my foot!!!!!
The carpet needed to be tidied up too as food was laying on the carpet. No it wasn't busy as the workers seemed to have time to lay over the counter!
Thank you
I went into Wendys today to get 2 large chocolate frosty's. Chanise was talking to a man about job openings. He said there were openings at Dollar General and others around Wendy's. Chanise said I hope so I can not work here. Finally, he saw me and stepped aside. I ordered and Chanise brought them to the counter. I looked and the frosty was over the cup all over the sides on both. She said to me, I thought they were for here, then she says the lids are over there. I looked at her and said under my breath. Are you for real! The Customer service at this location is very poor at times. Does the manager see or know what goes on? I was there at 3:29pm on 08/09/2018. The store # 00001131. My ticket #20081.
I do not want anything. I just want you to know about the service from your employee. She does not like her job this is for sure.
Thank you for listening.
Margaret Hearn
I just bought lunch at Wendy's in Camillus, New York, which was a chicken sandwich. I never had a chicken sandwich that was actually TOUGH. It was like eating a grizzly piece of chicken. I even looked to see if it was all grizzle. It wasn't. But it was horrible. I had to throw it away.
Ive never been cursed or yelled at from a wendys or any fast food chain EVER in my life. I requested a bbq sauce and was told I could only have one sauce so I said ok ill have a bbq. They insisted I had already been given one so I replied ok no I haven't but ill pay for an extra. I was attacked by 3-4 employees and felt threated and racially profiled for a BBQ SAUCE. I requested a refund and kept being told I was holding the line up?? Finally I was given my money back and went to mcdonalds and was given 4 sauces of my choice. SOOO disappointed in this and Wendys as a whole.
Restaurant conditions sweltering hot in Louisiana in August , fountain drinks out of service, told after we started to order. Card POS glitchy to pay with debit card. Flies in restaurant.
I purchased a spicy chicken meal from the WENDY'S in homestead pa store number 2241 and the chicken was burnt to a crisp.....i was deeply saddened and appalled by this kind of service and would deeply appreciate some type of reimbursement.
I went through the drive thru Tuesday August 7th at about 2:30-2:40 and got a number 8 (Asiago) spicy, add pickle small with a sweet tea and my sandwich didn’t have any cheese or bacon and the chicken tasted like it had been sitting there for a while.
I stopped at the London Ohio Rt 42 Location 7/ 7 / 2018 - 12:30 . I ordered a small chili a large chili a small Frosty a fry, double stacker and a Dr Pepper.
We received no spoons to eat our chili and no small frosty. We where 2 miles down I-70 before we discovered the missing items.
This is the second time we visited the location and got shorted on items.
We stop at this location on our way home from Columbus. My Mother loves the Frosty's.
Think you need to retrain the staff.
Thank You James
I went to family with my partner and his two children. We received half of our food cold. The manager fired a gentleman while we were sitting there and yelled at the rest of the staff for twenty minutes. I went to the counter and asked to speak to her and was waved away. I called the corporate complaint line twice and was on hold for over an hour with no one picking up.
I went with my family yesterday evening thru the drive thru and received poor customer service. We also did not receive a receipt with our meal. We waited in line for more than 10 minutes and we were the first in line. We also didn't receive chocolate milk with our kids meal so I had to go inside to get it.
I live in Ashland, Oregon. We only have 2 fast food restaurants. One being Wendy"s. The manager that used to run the place is no longer there.
You can tell a difference in the building inside and the service. I was inside sitting waiting for my order. One small combo of the double burger with
cheese, no onion. One chicken taco salad. When I got home the burger was a bacon burger and the chicken on my salad was awful. you couldn't even chew through it. I drove back to replace the salad and tell them that they gave us the wrong burger. Manager apologized. I waited for fresh chicken to be cooked. 7 minutes. They have a new young man at the counter who is very polite and very apologetic. He does not know how to multi task. He could only take one order, wait until order completed then take another persons order. One woman waited at least 12 to 15 minutes to place her order. The clerk, maybe Mark. Kept looking at her and smiling. I finally said, your going to have to speak up because he wont take your order until the others are completed. She was the only person in line. He heard me and looked at the woman. She said all I want are two chocolate
frosty's. I probably waited 15 minutes for my freshly cooked chicken salad. While waiting I was noticing how dirty the place is. Carpets had food on them. The floor had soda spilled and dried. The wall are dirty with food and just aged in general. Also where pictures might have been there are screws in the wallpaper. The wood paneling around the walls is dirty and lacking paint. I know this Wendy's has been here a long time and believe me it shows. I think a regional manager needs to come in and take a seat and take a close look. Time for this wendy's to have a much needed facelift.
WENDYS IN HOMESTEAD PA, PICTURE ATTACHED, I WOULD LIKE YOU TO GUESS WHAT IT IS. I SHOWED THE PICTURE TO THE MANGER ED OR TED?? He was working, on a Sunday, around 1:30pm. I SHOWED HIM THE PICTURE, HE DIDNT SEE ANYTHING WRONG, NO APOLOGY, NO SHOWING OF FEELING OR KINDNESS!! HE DID NOT REFUND ANYTHING OR OFFER A COUPON, NOTHING, NOTHING. THIS PERSON SHOULD N O T BE WORKING AT WENDYS OR ANY PLACE TO ANY ACCESS TO CUSTOMERS. HOW DOES HE MANAGE, HE D O E S N O T........... I AM CHECKING JUST TO SEE IF HE IS STILL THERE. HE NEEDS FIRED...THIS IS NOT THE FIRST FOR HIS HORRIBLE WAY TREATING CUSTOMERS....!!!
DONT HIRE BELOW DAVE THOMAS' STANDARDS!!!!!
Store # 7404. It took on an average of 20 to 25 minutes for them to get orders out. It was really busy I do understand inside and the drive-thru. I do not know what was taking so long but our food was cold and we even didn't get it all until we complained. The manager took my husband's sandwich which was very cold and said something and nastily threw it in the trash. She has been there for a long time and once I saw her remove her shoes, place them on a table that customers use and then change into others. She is very sloppy in her dressing too. By the way we weren't the only ones that we were waiting-the front lobby was full and spilled over into the eating area. People complaining everywhere. People who came in after us got their food way before we did too.
Fries were cold and the dark haired guy named joey, possibly a mgr was very rude when i asked for fresh hot fries instead of the cold old fries i was given. This happened about 2pm in the thompson bridge gainesville ga location. I also asked for a receipt because the cashier forgot to give it to me and he said that he couldnt do that, and that i should have made the cashier give it to me, then dumped my fries in a bag and shoved them at me and walked off i was very appalled at his behavior.
Hello, so three times I have ordered the Asiago Chicken sandwich at Colfax and Chambers in Aurora , Colorado, in the drive thru, and each time I have received a Daves double. This has been in the last 6 months. I haven't gone back in the last 3 months because I didn't get my correct order. Today - after a meeting out near DIA (Denver International Airport) we stopped at the Wendy's at Chamber Rd and I-70 because my boss was hankerin for a Wendy's. I ordered a double because I knew that - that is what I'd get anyway no matter what I ordered. My boss was teasing me about the messed up orders I get. So he ordered a double and a side salad. when we got back to the office, he had his double and fries, but no side salad - he received a backed potato. I received the double w/ fries. So they seem to have the doubles thing down. Please tell me- what is the secret to ordering and getting what you want at Wendy's? Or should I just avoid Wendy's all together.
I was at your store in Hellertown PA on Saturday July 28th at about 2:00 pm with my grand children, we have been eating at this location for years. As we were placing our order a man approached the drive through window and started screaming out the window at somebody in a car. He was screaming fuck you hitch over and over along with many other obscenities.I was shocked that someone in your store would act in such a manner,my grand children were freitend and wanted to leave. The girl taking out order was so flustered that she totally messed up our order.She couldn't apologize enough and explained to me that the man doing the screaming was the manager and the person he was screaming at was his girlfriend.She said it happens often and because he's the manager they are afraid to say anything for fear of losing their jobs.I find this behavior appalling and unacceptable for a family resturaunt.I don't think we will be going back there that language is not the kind of thing I want my grand children exposed to.I'm sorry that we now need to find some place else to eat
My wife I was coming back from the doctor so we decide to dinner from our favorite place to eat Wendy’s. I went to the drive through placed the order, received the food as he went to check it the food was open not wrapped properly the stuff was falling out of the burgers into the bag one of the burgers that I ordered was a mushroom melt. But instead of saying we don't have that on the menu they gave us something of their choice. Plus asked 2 people receipt and was completely ignored by the drive thru window person who is a tall white kid with a rude attitude and black kid with braids who has the personality of an idiot. They completely are the 2 biggest idiots in this world and have no idea about customer service. This all took place on July 30th at 5:45pm at the Naperville location. NEVER GOING THEIR AGAIN BECAUSE THOSE MORANS
Wendy's
1560 N Route 59, Naperville, IL 60563 · ~6.1 mi
(630) 961-9683
Open until 2 AM tomorrow
Sorry for them that I need to email this about this but you better do something about training those idiots or getting rid of them.
Plus, here is also complaints
Recent reviews Any rating
Jessica W.
Nov 13, 2017
SLOWEST DRIVE THROUGH EVER!!!! Employees look and act like they hate their lives and are so rude! More
Vito M.
Aug 26, 2017
Drive thru is terrible. Waited 8 min. Terrible service. Don't go through drive thru if there are more than 2 cars in line. More
Rosemarie M.
Apr 20, 2017
Horrible to have their employees and manager treat a new employee awful with physical and emotional abuse. I will not frequent an establishment that employees these kinds of people and allow this deplorable behavior. You should all be ashamed of yourselves at this location during the day shift. The manager allowed this so that only means that she condones it. I'd rather go anywhere else then to the… More
The manager at Wendys restaurant n Waco ,Tx.811s 5th str.. The manager Alma there she's very rude and disrespectful. This matter has been reported to Jim,Alma manager,but the problems has been takin care of. Alma has been really rude and unprofessional. She's why the employees are keep quitting.
In Ashland, KY one of your employees called the police on my son. He and 2 coworkers drove thru to get food on July 11th, 2018. The passenger in my sons car had an open beer can. My son was non disruptive and was a paying customer simply ordering food. Neither me, my family, friends or coworkers will ever order food at Wendys again. My son worked in 95+ degree weather landscaping all day & had a couple beers during work. This high school dropout had the audacity to call the police on my son. I will spread my story all over the place. I’ve never experienced such a redass thing from a lowlife restaurant worker.
A homeless man is camping out in front of the restaurant, with all his unworldly belongings. This is a health hazard. Management is unable or unwilling to do something about it. The address is 1550 Pleasant Hill Road, Kissimmee, FL, number: 18010647.
I went to Wendy's on tinsley court rock during lunch the lady at the drive thru was so rude snatch my money the food was cold called back spoke to the manager she was also rude she said her name was Betty Graham I never go back there
This is in regards to the Wendy's location on 520 Southern Artery, Quincy, MA 02169.
The General Manager who goes by the name Suzette is very problematic and I do not know how she obtained that position. She belittles and humiliates her employees in front of customers all the time (she thinks that this makes herself look better and asserts her power). She's unprofessional and does not know the definition of confidentiality and respect. She is always standing around gossiping instead of helping her workers. She makes people work the front by themselves during lunch rushes. She's cheap and tells her employees to skimp out on fries and the amount of food to give to customers. When there are customer complaints or if anything goes wrong, she is so quick to pin blame on people. She humiliated an elderly Asian man in front of a busy dining room who didn't speak English and allied with a screaming customer behind that old man. Another time, there was this middle aged Asian woman whose job was to make sandwiches. A bunch of the shift managers constantly called her stupid, when she clearly seemed to have some psychological issues, and put their hands on her to make her clock out.
Suzette needs to lose her job or needs to be retrained. There is no wonder for the bad turnover rate. If she keeps treating her customers and employees like this, she will lose both.
Sometimes when you are hiring people you have to look deeper. The person or persons I am referring to
dont even need to be named, if your management cant see these problem people. To start with I think Wendys
has a good name and product, but you can still not get it right when you have people who let the product be
cold or not appealing. These two stores I am referring to are both in the Mechanicsville VA area. I guess if you only
sell salads its ok for the food to be cold. Part of the reason is that the employee let my food sit so it was already
colder than it should have been. I come inside the store and order my food to go, so I am very aware of what is going
on. The folks making my burgers had them ready and we are waiting on fries and chicken nuggets. That would have
been ok but the person working starting taking other orders while my food sat, the burger makers make the burgers
and thats it, no help, the person who took my order forgot what she was doing . More than 5 minutes went by and
my fries were sitting, Ok, then i have a 8 minute drive home. Food is dead cold, I have decided to not go to Wendys
any more as this has happened at least 3 times, We want even get started about the Gift Card program which doesnt
work most of the time. What ever happened to HOT and JUICY!!!
We tried the new buffalo chicken sandwich and was so disappointed..we usually get the spicy chicken from McDonalds but figured we would try Wendy’s...bad choice..the bread was doughy...cold..there was not enough sauce to even guess it was spicy buffalo...and as far as chicken..tasteless...yes we only spent $1 for each but it was not worth a dollar for the four! Back to McDonalds
The Wendy's on Randleman Road in Greensboro, NC is the worse. For the 4th time, I have had horrible food from this location. This time my husband brought me lunch to work and the chicken for the Asiago home-style sandwich was burned and no dressing was in the bag for my salad. One time I sat and waited for a replacement order and they still made my order wrong. This is beyond terrible and I am so unsatisfied. Continuously replacing my order is not what I want. I want my food right the first time. I told my husband to never go to that Wendy's again.
This particular Wendy's has gone from bad to terrible, and I gave this place three chances. There is a Mc Donald's right down the street. I'll just go there.
The biggest issue with this Wendy's is the filth, and dirt in their dining room. I'm surprised there aren't rats running around. Dirty tables everywhere. And garbage all over the floors. The staff is too busy talking and playing, as if they were on a big vacation.
The restaurant number is 06610417.
Phone # us 773-685-4093
I should of taken pictures of this place. It was disgusting
This particular Wendy's has gone from bad to terrible, and I gave this place three chances. There is a Mc Donald's right down the street. I'll just go there.
The biggest issue with this Wendy's is the filth, and dirt in their dining room. I'm surprised there aren't rats running around. Dirty tables everywhere. And garbage all over the floors. The staff is too busy talking and playing, as if they were on a big vacation.
The restaurant number is 06610417.
Phone # us 773-685-4093
I should of taken pictures of this place. It was disgusting
This particular Wendy's has gone from bad to terrible, and I gave this place three chances. There is a Mc Donald's right down the street. I'll just go there.
The biggest issue with this Wendy's is the filth, and dirt in their dining room. I'm surprised there aren't rats running around. Dirty tables everywhere. And garbage all over the floors. The staff is too busy talking and playing, as if they were on a big vacation.
The restaurant number is 06610417.
Phone # us 773-685-4093
I should of taken pictures of this place. It was disgusting
This particular Wendy's has gone from bad to terrible, and I gave this place three chances. There is a Mc Donald's right down the street. I'll just go there.
The biggest issue with this Wendy's is the filth, and dirt in their dining room. I'm surprised there aren't rats running around. Dirty tables everywhere. And garbage all over the floors. The staff is too busy talking and playing, as if they were on a big vacation.
The restaurant number is 06610417.
Phone # us 773-685-4093
I should of taken pictures of this place. It was disgusting
This particular Wendy's has gone from bad to terrible, and I gave this place three chances. There is a Mc Donald's right down the street. I'll just go there.
The biggest issue with this Wendy's is the filth, and dirt in their dining room. I'm surprised there aren't rats running around. Dirty tables everywhere. And garbage all over the floors. The staff is too busy talking and playing, as if they were on a big vacation.
The restaurant number is 06610417.
Phone # us 773-685-4093
I should of taken pictures of this place. It was disgusting
This particular Wendy's has gone from bad to terrible, and I gave this place three chances. There is a Mc Donald's right down the street. I'll just go there.
The biggest issue with this Wendy's is the filth, and dirt in their dining room. I'm surprised there aren't rats running around. Dirty tables everywhere. And garbage all over the floors. The staff is too busy talking and playing, as if they were on a big vacation.
The restaurant number is 06610417.
Phone # us 773-685-4093
I should of taken pictures of this place. It was disgusting
This particular Wendy's has gone from bad to terrible, and I gave this place three chances. There is a Mc Donald's right down the street. I'll just go there.
The biggest issue with this Wendy's is the filth, and dirt in their dining room. I'm surprised there aren't rats running around. Dirty tables everywhere. And garbage all over the floors. The staff is too busy talking and playing, as if they were on a big vacation.
The restaurant number is 06610417.
Phone # us 773-685-4093
I should of taken pictures of this place. It was disgusting
This particular Wendy's has gone from bad to terrible, and I gave this place three chances. There is a Mc Donald's right down the street. I'll just go there.
The biggest issue with this Wendy's is the filth, and dirt in their dining room. I'm surprised there aren't rats running around. Dirty tables everywhere. And garbage all over the floors. The staff is too busy talking and playing, as if they were on a big vacation.
The restaurant number is 06610417.
Phone # us 773-685-4093
I should of taken pictures of this place. It was disgusting
I visited Wendy's Restaurant (08559) in Newberry, SC on 07/18/2018. The host/server was Keyonia, I did not get the manager's name. I ordered for my first time two Buffalo Ranch Crispy Chicken sandwiches. After waiting several minutes, the manager addressed me and said they were out of the Buffalo Ranch Sauce and asked would mayonnaise be okay instead, at that point I had little options. The manager made no effort to offer anything such as a drink, fries, etc. This was extremely disappointing since I have been a loyal customer of Wendy's for over thirty years. There are many choices for fast food, and for the most part I have always chosen Wendy's, but with service of this nature, it may be time to look elsewhere. Rick Arrowood
I was just at the wendys in westerly ri 02891 I usually go there 2 times a week spending an average of 3000 I have never witnessed such a disgrase I waited 30 minutes for my order a heavy set blond woman and a front shift manager get into a screaming match, the F word was used constantly. customers behind me left. this woman was on the drive thru window wanted to go home the customers at the drive thru left. being a restaurant manager myself I thought you would like to be informed I I found it very offensive. it was at 400 pm today thanks for listening
s this.
If I could rate “0” stars, I would ! We had traveled / flown all day to get to Jacksonville. We decided what better way could we rejuvenate, than to have a “hot & juicy” experience at Wendy’s......... we arrived at the store at 12135 Lem Turner Road between 5:30 and 6 p.m.. There was only one other person in the dining room ahead of us waiting for his order. We stepped up to order and my wife ordered a #1 combo meal. She decided to have a Sprite and she was told they were out. She ordered water. I ordered a # 1 combo meal with unsweetened ice tea. I was told that they were out and only had sweetened. I said I would have water, but that I wanted some kind of consideration on the price of both meals. The counter person was flippant about my request. I asked to talk to the manager on duty. She reluctantly came to address our concerns. I explained that we were disappointed in our experience. She said that they were out of Sprite, Dr. Pepper and unsweetened ice tea and we could make another choice or not, not the kind of an answer you would expect from a member of the management team. My wife explained to her that carbonated beverages, other than Sprite, causes her to have kidney stones, not her diagnosis, but her urologist. The manager, for some reason, wanted to tell us of her medical issues and proceeded to tell us all her problems that had resulted from being “stabbed in the stomach 15 times” !!! Why ? After receiving our order we sat down in the dining room. We began to eat our meal, the sandwich was lukewarm and the fries were cool. The ketchup for the fries was either on the verge of being spoiled or this location uses an off-brand, it was thin, room temperature and had the taste of vinegar. All in all, a very disappointing experience compared to our Wendy’s in Kansas City !!!
In the last month I have been to Wendy's several times to eat. Twelve of those times I went to get bake potatoes. I has always been between 5:00 pm and 6:00 pm. For some reason they never have potatoes. I live in Marion, North Carolina, is there some reason they never have them. They always say we are out of potatoes. I say really, it is dinner time!!! They just say sorry we are out. I can see every once in a while you would be out. However, 12 times in less than a month. Do you just have those at lunch and when they are gone you do not bake more. Perhaps I should start calling before I go and see if they have them. I really do not understand this situation. Please advise.
Also the Frosty's are hardly thick, so not sure what is up with that. Last time they said the machine can not keep up with the demand for frosty's. It has been like a thin milkshake. I love to eat at Wendy's, however just about to give up on you guys.
Every Halloween I always buy frosty packets for the kids that come to my door. Not sure I will do that this year. Disappointed in Wendy's!
I love Wendy's untill today ! Lynn Haven Florida Wendy's was very unprofessional and immature today during the lunch hours. I stood in line with 3 people behind me in line for 15 minutes while 2 off work employees played grab ass with the young lady that was taking orders . I asked politely twice for someone to take my order and was told to hold on so I waited 5 more minutes then ask to see a manager and was ignored then I asked again and allowed her tone of voice to see a manager and still was ignored so me and everybody in line turned out and walked out the store very disappointed. I'm going to Wendy's for my whole life and love you all soon but that was very unprofessional and immature acts from the employees at the store. I'm not the one to complain this is actually my first complaint I've ever put in for anywhere that would be nice to see them employees to spend it or let go thank you have a nice day !
Went to Store #00003552 in Colorado Springs last night with grandkids. The place was NASTY, just looking in back of the of the counter at the filth under it would turn even your stomach. Food was cold. Needless to say I returned the whole order and we went across the street to Taco Bell.
Maybe you need to send someone undercover to check out the place. I did tell the Manager to look how filthy the place is and she stated she would get someone to clean. Can't believe it would take that for any fast food place to care about cleanliness. It was not busy at all. My husband said I shouldn't have said anything and just took pictures, but then I would have wanted to post them somewhere for people to see.
I can only hope you will deal with your Management to tech employees that cleanliness in the stores is probably the best policy.
Thank you
Shirley Skidmore
We pulled into the Wendy's drive through at 9:57 am on Thursday the 19 in visalia at the marys vinyard location and no one greeted us even after we asked if anyone was there. Once we got a response it was "Were not open" so we asked what time they opened. No response. Asked again what time they opened we got a "what was that?" So we loudly ask what time they opened when she blatantly said "10." We looked at the time it was exactly 9:59 and counting. "We said in one minute?" We got no response and just sat in shock as to what happened we pulled through and watched this person with a headset walk out of the other part of the store and out to a car to talk with someone (not b uisness, personal). I understand that yes we may have been THREE whole minutes early but that was disrespectful and unnecessary. She could have offered to take our order and process it as soon as the time strikes or asked us to wait patiently etc it was blatant disregard of care of job, and service. We will now be driving ACROSS town if we decide to give Wendy's another try anytime soon.
Went to the Wendy's on Vaughn Road in Montgomery, Alabama on Tuesday, July 17, 2018. Got the shock of my life. I have always had good experiences at the Wendy's Restaurant and mostly use the one on the Southern By-Pass in Montgomery, Al. Took a church friend there after I had taken her for a doctors appointment. Ordered both of us the Double Wendy's Combo meal. Lady gave me the cups so we went toward the drink machine and another customer was there and said the Ice Maker is not working. There was ice all over the rug in front of the machine and all around that. I knew not to try to walk on ice as it could easily cause a fall and my guest was an 88 year old lady, whom I certainly did not want to risk her falling and hurting herself. I took our cups and went back to the cashier and asked her if she could get our drinks from in the back as I know they have machines for the drive ins. She said nothing and went and grabbed a bucket and mop and went to the machine and begin sweeping it up, then she tested the machine and it just spit our more and more ice. She fiddled with it awhile, then declared it fixed. A customer in front of me said, it is still not fixed. I went again and asked her if she could get us some drinks behind the counter. A customer she was waiting on, said to me, go and get your own damn ice. I said I cannot it is not working. She told me again to leave the cashier alone and go get my own damn ice. We then exchanged a few words, the customer and I and I told her it was not any business of hers to butt in, and she told me that was how people got shot the way I was acting. I was not being rude at all. Thankfully, I had a guardian angel that day who came up to me and told me to follow him and I said, they have my cups. He said, she is going to get you some ice, which she handed to him and he helped us to a table. That put a very bad taste in my mouth for the way I was treated, and I am afraid our lunch that day was spoiled by being treated so badly. I know also under better circumstances the burgers would have been awesome as usual. I will not avoid Wendy's because of the poor service from this employee, however, will never set foot again inside the Vaughn Road location. Thank You, Annette Dean
The service was great but my spicy chicken sandwich was under cooked and had a yucky hard blood red piece inside.
I have been frequenting your restaurants for over 30 years and normally I have always had a good experience. Today was different. I went to the new location on Route 1 in Woodbridge NJ and had a terrible experience. Here was a list of the issues
Two drive thru lanes which one was closed... Except for the lady who flew around me and was waited on. IN THE CLOSED DRIVE THRU LANE.
Repeated my order three times which I figured would ensure accuracy.. Two out of the people I was buying for got the wrong order.
Was handed my three drinks out the window without being offered a carrier.
Found little pieces of plastic in my vanilla frosty.
Like I said normally you offer a good product and a well trained staff... Today you guys failed... I will promise not to go back to that location since I feel its prob more of a management issue as apposed to a company wide problem... This is not the type of location representing you're product.. May want to send a regional manager in to check on them.. Just my opinion
What has happened to Wendy's in Akron, Ohio? These stores, the one on E. Market and on Manchester Rd. are terrible. Dirty parking lots, trash on floors, very poor service (girl on phone instead of taking order), food cold. Manchester had a hand written sign in the door on a Friday evening "Closed - No staff came in Use drive through". Is there any supervision and/or management? I remember when they were good and this is very disappointing.
Exit 283 off of I10 Florida Live Oak and Jasper Exit. A Contractor was with a Wendy’s Manager and the Contractor’s dog was running loose in the Wendy’s dining room and almost knocked me over. No apology! Not Cool!
i went to one of the restaurant here in Bakersfield California and food is so nasty I order homestyle asiago club the chicken is hard it taste like the sandwich is been sitting in the warmer for a long time the is fries is saggy
Arrived at Wendy's after church today. An employee had just dumped a full mop bucket full of water onto the floor in front of the counter. We ordered from the kiosk and they agreed to bring out our food so we didn't have to wade through the soapy water in our sunday shoes.
Subsequently, the employee proceeded at the manager's directory dumped 2 more buckets on the eating area floor flooding 3/4 of the seating and the entire are in front of the drink machines.
When we complained, the manager explained that we were wrong to complain, and that they needed to wash the floor an it should not be a problem for us to wade through soapy water - picture attached.
Unbelieveable - I would send the same photo to a company manager, but apparently they don't list any emails, and their company feedback form doesn't accept photos.
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