More Problems Emailing Comcast Customer Service
I emailed We_can_help@cable.comcast.com hoping my issue would be resolved. But guess what? No help from customer service! Ironic since this email address supposedly routes to the Comcast corporate offices.
Here is my complaint:
I have a big problem with Comcast in the past few months with non-HD pictures, no show on technicians and unsolved problems. Comcast has credited me dollars on these issues but now it is a different issue. Se my below email. While calling a few time for sometimes 3 hours on the phone a Comcast Representative noticed i was paying too much for my service and gave me a "DEAL". I had asked him numerous times that i do not want a "contract" i was fine with the package that i had. I was told it was not a package or contract, it was this price for what i have been going through for being a good customer.
Comcast records all conversations as stated when i call if you would like to look back and listen. As of 30 November i received and email stating that i am in a contract of $119.99 per month and that will go up to $144.99 in September of 2016. If i would have know that i would not have gotten into a CONTRACT. Why would i have upgraded my service in a contract at that time with such bad Comcast Service Technicians or Non-HD channels from Comcast.
Yesterday, 30 November, i received an email to confirm my order over two months later. When i read the email is stated that i was in a contract in which i did not want. I spoke with a Retention Representative and he said that i could switch to one year at $129.99 and i had told him to let me discuss at home with my wife and will call back tommorow. I called back today and was told i could not do that and if i did there would be a charge in excess of $200. I do not understand what is going on, if feels like i am dealing with a bad used car lot. I am not asking for the world, Please Help!
On September 20th i a called Comcast. I have an X1 box and 4 DTA adapters. Throughout the house i receive all channels in HD except channel 805 (Philadelpia Fox 29). When i watch the football games and all other shows on that station it is in ANALOG. I have had signals sent to the house, changed co-axle cables, HDMI cables and restarts after signals sent. I had my first scheduled technician to come out as a no-show with telling me the ticket was closed.
The reason the ticket was closed was because my appointment was from 3-5pm and when i was on the phone with Comcast to ask when he would be out he called and left a message that he would be out at 7:30 pm.
Comcast technician rules are if no one answers the phone your ticket is cancelled, which i do not understand. The next tech ran two new cables from the street to my home, one going directly to the X1 box and the other to the Modem and 4 other DTA adapters but channel 805 had the same result and said he would escalate the problem on that Thursday. The following Monday i called to ask if any problem was solved and it was not looked into and was told they would send out an engineer to look at the problem. On the following Wednesday a Technical Supervisor came to take pictures of what the last tech did and installed a new X1 box and did not fix. I
have received numerous credits but i would like to have the HD picture and in my contract with Comcast or someone to acknowledge a customers problem.
