Verizon are freaking criminals. We had their stupid fios service in 2008 for only 3 months before we decided it sucked and went back to comcast. We paid them their final bill and tried to send back the 5 Fios boxes we had. They sent us one cardboard box that would fit one fios box. We called and said we need more shipping boxes etc or one big box for all this equipment. Nothing ever came. Every so often we would see a Verizon Fios van working on our street. We tried giving the equipment to them, but they wouldn’t take it. It took them months to get the shipping boxes to us. In the meantime they billed us for the cost of the equipment $825.
Once we sent the crap back we talked to verizon and they said ok great your account is settled. So fast forward to 2011 when we apply for a mortgage and the lender says…well what about this verizon on your credit. WHAT? Yup..sure enough they were on our credit saying we still owe $825. We called that very day (about a month ago) to have it fixed. They said oh sorry, we sold this account to collections TODAY. WHAT??? The man named BILL said ok let me do a quick investigation, oh yes I see, you did return the equipement. Ok, call the collections agency and tell them we’ll fax them something saying you don’t owe anything.
We call the collections people…they have no record of us. We call BILL back. He says..oh wait a week or so since we just sold this account to them today. So we wait a week. Sure enough now the collections agency has our account and tells us yes, they have reported it to credit. So BILL says he’s going to fax them something but it takes 48 hours. We wait 48 hours and call the collections people, they got nothing from verizon. We call BILL in the credit department and poof…like magic, he was transferred out of that department. So for days and days and weeks including today we have been dealing with person after person at verizon giving us the run around.
The collections people are still waiting for a fax from verizon. So of course now Verizon says they need to do another investigation which will take 30 days. They are total liars and crooks. We have complained to the BBB, the federal trade commission and the PA attorney generals office of complaints. The BBB called us right away and they are now investigating too. Check your account numbers if they are on your credit report. They changed the last digit of our account number and that’s what is on our credit for $825. Under the correct number it says settled. So every time we call we need to try to get them to understand what they did with the account number.
UGH it’s a mess and a headache. And to top it all off….2 weeks ago someone knocked on my door asking if I wanted to switch back to Fios. The answer was NOOOOOOOOOOOOO.
