Contact Lenscrafters Corporate

Yes, I order my prescription glasses and when I got those they didn't have the larger nose guard that's real soft so I had to get another pair well when I got that pair apparently they're too small for my head and they squeeze on the side of my head and give me headaches so I go back and show him the difference in my previous glasses they said well you've already had an exchange you have to pay $50 for another pair so I just got screwed out of a pair of glasses I'm not paying 50 more dollars I already paid over $300 and I haven't even been able to wear them oh, I'm sorry that's just not right

Arden Fair Mall, Sacramento, California, . My encounter with Natalie was difficult from the outset. Her listening skills were painfully lacking.. Instead of building rapport, she condescendingly ordered me around, instead of asking me what my preferences might be; including directing me to have my Anthem Blue Cross Rep. to calll her directly (Natalie). As I struggled to assert my autonomy, she insisted in ordrring about. I am a U..S. Navy Intelligence Honorably Discharged Veteran , who. Now, because an auto accident, has tp use a walker after having had surgery at Travis Air Force Base, she broke out in unconditional ridiculing laughter, thereby causing. my effort to respectfully exit your facility, humiliating.

On May 17th, just over 2 weeks ago, I placed an order for a pair of prescription eyeglasses. I uploaded the prescription from my doctor in order to make it easier (and quicker, since I'm having issues with my contact lenses and NEED my glasses) for LensCrafters to fulfill my order. LC asks for "5-7 business days" to process an order, and then for you to allow time for shipping. No problem. I'm thinking that I'll probably fall closer to the 5 days since I uploaded my script and they would not need to go "chasing" it from my doctor. Either way, if it took 7 days, that was fine too, since they gave me that notice in advance.

Fast forward to Thursday, May 30 - It has now been exactly 9 business days (not including the holiday on May 20th) since placing my order, and, as it does every day since ordering, my order status is showing as "in process," not shipped, not completed. Nope. Still in process.

So I called their customer service line, and the gentleman (if you can call him that) who answered was extremely rude and hung up on me. He did not provide his name, he did not verify MY name, and when I said that I wanted LC to give me expedited shipping at no cost to me given how long they are taking, he simply said "fine" and disconnected the call.

I called back and spoke with a woman who was very sweet and who advised that due to system issues, LensCrafters had been having issues getting orders completed and sent out, and that - upon review AND upon having her supervisor review - it was determined that my glasses were "getting their finishing touches" (their words, exactly), and that they were going to be mailed out the following day (Friday, May 31).

Today is June 3, and as of today, the website STILL shows my order as "in process," so once again I called LC. The girl - Jasmine - who answered was completely ineffective and not helpful. She tried to blame it on the fact that LC needs time to process prescriptions (time which they clearly indicate on their website will take 5-7 business days, and never mind the fact that we are now ELEVEN days out from when I placed my order). I asked for a supervisor and she said none was available. I asked for her supervisor's supervisor, and she said she couldn't direct me to her supervisor's supervisor until I'd spoken with her *unavailable* supervisor. Jasmine told me that my eyeglasses were "getting their finishing touches" (hmmm, that sounds familiar), and that they would be mailed out within TWENTY-FOUR TO FORTY-EIGHT HOURS!

I finally got so upset that I told Jasmine that I wanted to just cancel my order. I do not want to wait any longer, and I want the $600 back on my card so that I can go get a pair of glasses NOW. I was told that it is too late to cancel my order because of "how far along" LensCrafters is in making them. Well it is NOT my problem that they have taken twice as long as promised to even PROCESS them, let alone send them out, and that they REFUSE to let me speak with a supervisor!! Any consumer should have the RIGHT to cancel an order IMMEDIATELY if the company fails to provide the PROMISED services that were paid for!

Meanwhile, I tried using their online chat, I called AGAIN (and AGAIN got Jasmine) and was AGAIN told I could not speak with a supervisor AND I could not cancel my order - all to no avail.

This company is HORRIBLE, and I will NEVER do business with them again. I will be calling my bank to have the payment RETRACTED as I was not provided with the services and the goods that I paid for AS AGREED.

On the first visit Dr. Carlos Sanchez, O.D, PA in Estero, FL. performed an eye examination on 5-21-19.

During my eye examination Angela brought me back to begin the prescreening prior to the doctor examination.
During the doctor exam the doctor went very fast at the point I said you are going to fast for me. He also informed me the pressure test was not recorded by Angela. So he needed to put drops in my eyes since there wasn’t a pressure test recorded.
On 5-25-19 I went to pick up my glasses. I was told they would have to send them back due to; the lenses wouldn’t stay in. Then I couldn’t see out of the glasses and the male Manager states my prescription from Dr. Sanchez was weaker than my current one. The Manager conveyed I would need another exam.
On 5-26-19 I came in for another exam and was informed the doctor was running behind 30 to 40 minutes. At 1:30 my appointment time, the doctor did not have a patient and was waiting for them to be brought back. The assistant took them into to do a screening prior to being seated for the doctor. So the doctor was free and I waited. I waited past my appointment time before I went to the front. I explained I wouldn’t be back and wanted a refund. I was only refunded for the glasses. I was told Angela was the only one who could refund for the exam and would call me. I called 3 times from Sun. to Wed. and finally spoke with Angela. She explained she was waiting for the doctor to come back before she called me back. A courtesy call would of been a nice touch. I explained I have been with Lensecrafters for along time and after the total experience would not be back. I asked for a refund on my eye exam and was informed after the improper diagnosis I would not be refunded.
I do not feel I should be charged for a improper diagnosis. I would like a refund for the error on Lenscrafters behalf.

Cindy Carter
813.316.8050

We both are retired scientists visited LensCrafters store in South shore plaza, Braintree, Mass. My wife has advanced Parkinson disease, she is disabled and was in a wheelchair. She tried couple of frames, and left them back where they could be visibly seen and left. Store Manager (Matt) ran after us we were still in the store and was inquiring where the frames were? Her colleague called him up to tell him, she found the frames. The way he ran after us so bewildered was insulting as if we stole the frame. My wife and I had been doing business with LensCrafters for a very long time and will not go back to do business unless Matt apologize. Thank you .

Broke my glasses while out of town. Came in and found my glasses could not be repaired. My RX was old and got an exam. Ordered 2 new pair of glasses (regular and sun glasses). Said order would be in the same day the following week. They came in 2 days late. When we went to pick them up the RX was wrong on one pair of glasses. Sent them back and again said another week. Went today to get them and they were not there. I have to head home in the am. Tried to purchase the one pair but was unable to get the price I was quoted because I was no longer getting 2 pair. I ended up not getting any. A big waste of time. I would not recommend LensCrafters to anyone.

It is unfortunate that Dr. Nelson in Sedalia, Missouri has inept office staff. I was very upset to learn we had to switch doctors yet again due to “networks” but relieved when I met Dr. Nelson. I have been called “Honey” and “Doll” far too many times, sorry, my name is ALENA. I looked past the degrading customer service because Dr. Nelson is compassionate and helped me through a tough time while MS was degrading my sight. Every time I came in, I made sure they knew this was Medical, should be billed to my heath insurance. I was never asked for a co-pay and was a little concerned when I made the 4 appt in 3 months and made sure to say, this isn’t for glasses, but medical so Tricare will cover it. When I came in today, I’m told I needed to pay for the visit upfront because they don’t bill medical insurance. Why did you wait until the 4th appt? Why did they ask who my medical insurance was during the first appt. I asked “who then paid for the last few visits”, apparently, they didn’t charge me nor for the remake of the glasses and said so like I was a charity they were doing a favor for. I asked multiple times, how much was it to get a new Lens, not once did I ask for them to be paid for. I certainly could have paid the $45 and skipped a manicure but I walked out of the office after telling them of my displeasure. Act professional, Sedalia LensCrafters, your customer service is such a joke.

Been using this office for over 15 yrs never a problem until Manager Andrew worst customer service ever!! Ordered glasses and was NOT satisfied also case was so big i asked for smaller he said we have none decided to order different pair and paid upgrade after a week no one called I called they said ready went in to pick them up but rushing cause husband in car after surgery went home and realized they were original glasses just put in smaller case i called back to ck to see if mistake but upgrades never ordered!! Spoke to manager Andrew and explained he never apologized or even sounded concerned cause this was done on purpose!! Very inconsiderate uncaring and rude!!Terrible customer service all the way around glasses never ordered!!

I just walked into one of your stores in Joplin Mo. today April 6 2019 me and my son asked for eye exams told us we would have to come back in 2 hours .and wanted me to schedule a appointment. I do not live in Joplin and i do work and a single parent so weekend is the only time i have to do our eye exams . we have been return customers to you for 3 or 4 years now . And we will probably not be back. There was no other customer in the store and they were all setting around doing nothing . so two eye test for me and my son would not have hurt them .

Purchased sunglasses. The frame an color not in stock. I ordered based on the verbal agreement I could get them darkened tint at the location. I origionally ordered gray, but was told by the sales associate that the upgrade only came in blue, In the store the sales associate also sold me that upgrade to Polaroid and a darker lens for about an additional $60.00 — and that amount was charged to my credit card. Three days later I am told that the original order was lost and my order was cancelled. No explanation and the sales associate did not understand the explanation, either. They lost the original order and that’s my fault. I have expensive pair of sunglasses that are not sunglasses. I am very dissatisfied with the service of Lens crafters. The sales associate informed me there was not a number to call, there is no way to contact lens crafters except through the store. See how that’s working out. This is the worst customer service imaginable. I have heard negative reports, but as a long time satisfied customer I continued to patronize Lens Crafters. No more. I’ve paid and haven’t received what I prepaid for. Scam.

Hello
last year May I purchased My Glasses from the Lens crafters in Fairlawn Ohio at the Summit Mall as I have been doing for the last 8 years or so. I was fitted and purchased the insurance and all, to equal 500.00 or so Dollars, when I left the store the glasses were off but I didn't think anything about it because I said they are bifocal so maybe I just need to get use to them
.
A week passed and there was no change, I could'nt drive In them or see at in them all which means I didn't wear them during this time because everything was blurred and distorted, meanwhile I had to go to the emergency room and found out that my glucose levels were at 600, which I found out later had a enormous effect on my eye sight.
as soon as I found that out knowing I had just got new glasses I contacted Lens crafters and advised them of my situation, I believe I spoke to a ( Denise not positive on the name but the notes should mention who I spoke with as the notes were clarified when I went back on 3/10/2019) that I will probably need to have the lenses I just bought adjusted, She advised me that if I would bring the glasses back before May of 2019 that they would adjust my glasses at no additional cost to me.

Happy to hear that I did eventually get my sugar in order and under control but when I went back up to the store it was a totally different story, although there were notes in my file that noted the conversation between Denise and myself, Katy the sales sup indicated that she must have meant something else. And Amber store manager consigned that the notes or what I was told could not have meant what the notes said.

And that I would need to pay a copay before they could honor what was told to me in the first place.
I am bringing this to corporate because at the store level I felt like they thought I was making the whole thing up and that what was said to me had no or carried not relevance.
and that they would in no way honor the initial conversation.

I was then told the only way they could adjust my lenses was if I paid a $25.00 copay (which was never mentioned in the initial conversation with the person I spoke to on the phone back in June of 2018.) So being so distraught I advised them that I would return because I wasn't prepared to pay the copay they were asking for, the sales rep (not sue of this name) stated that If I didn't allow them to make the change that day and pay the $25.00 copay that what they were offering me that day probably not be available when I did decide to come back.like it was some kind of sales offer or something! that made me more upset.
I felt like I was not told that truth from the start. I was under the impression all this time that I had until May of 2019 to bring my glasses back without any questions and have my lenses taken care of because of my situation, because that is what I was told.

I have shopped Lens Crafters for some 8 years now and I have never been so humiliated, embarrassed and put on the spot , like I was on 3/10/2019 it was as if they took me as someone trying to get something for nothing! All I am saying is that if there was a copay or any other payment that was needed when I returned then I think that should have been brought to my attention in the initial conversation, that way I would have known what to expect.

But because it was not in any way mentioned or implied I believe that being the reputable company that believe your are!, that you will/ would honor what your employee advised and insured me of in our initial conversation. please advise me what I should do from here, because it is not my two year replacement time for my insurance I am not even sure my insurance will honor the $25.00 copay.
please advise.
thank you.
Sincerely,
Cassandra Marks.

I purchased a pair of progressive lenses to the tune of $750.00 on 12/14/2018 and saw the eye doctor at that location. When I received my glasses I could not see out of them at all. I was then given another eye exam and it was found that it was the wrong rx and they replaced my glasses. The new ones came in and I still could not read but could see distance. The doctor told the lady from lenscrafters to check the dots on the glasses. She did and decided they were wrong and sent my glasses back again. I got them back again and I can read out of them but I cannot see my computer without looking out of my readers. I came back and told the manager of the issue and he told me that he was very sorry of the problems I was having and that he would take care of it and he thought that if he used some special kind of lens material that it would correct the problem. That it was an extra expense but that lenscrafters would cover it. He said he would order the new lenses and they would be in in about 2 weeks. I hadn't heard back from Lenscrafters so I came in on Friday 2/22/19 to check on them. When I got there, associate Betty Boykin looked for my glasses and could not find them. She then checked my chart and said she found no order for them. I described the manager and she said that he quit. That he just never showed up for work one day. So, she said her assistant manager would be in at 4:00p which was 5 minutes from the time it was so I said I would gladly wait. When he arrived she explained to him the issue and he came up to me and told me that there was nothing wrong with my glasses that I was suppose to look as my computer with my reading part of my glasses. I told him that wasn't true. and he then said yes it is and I said no it's not and he said yes it is. Like he was bantering back and forth with me. He then took me over to a computer and acted like he was showing me the computer screen and that you were suppose to position your head with it tilted back. I told him that there is a middle section of the lens and I asked him, "what is that called"? He said, computer lens. I said well then that's what you are suppose to be looking out of. His name is Brian Williams. So, then he went and grabbed the iPad where my chart is and then started scrolling back in it and started saying looks like here you have returned quite a few pair of glasses. I told him we have had troubles with this pair of glasses, yes. He said no, so why did you return these in 2017? and these in 2017? and then these in2016? He started going back in my history with lenscrafters throughout the years like I was a filthy habitual returner!!!!!! Now I do not discriminate against people from their sexual orientation and I have several gay friends but this guy just got very flamboyant and started embarrassing me in front of customers while he flipped through his iPad through the years asking me why I returned my glasses. Then when I asked him just to give me my money back, he said I don't think so! and was very obstinate. I then asked to speak to his supervisor and he said you are looking at him. I then said then do you have a number to corporate and he said no. Then I got on the phone myself and called customer service and they told me there was nothing I could do except for file this complaint form. I will tell you. Someone better get back to me on this or I will be going to someone on this. Social media is a powerful source. I just want my glasses right and to be able to see out of them. I should have known better when I first came in and the old guy next to me said he was on his 5th pair and they still hadn't got them right. Obviously you guys have a pattern here and it's not the customers. I cannot believe the kind of people you have here working for you. Who would insult the customer. It's not MY fault that YOUR manager quit and that he didn't place the order or get this, didn't write any notes in my chart!!!!!! AND apparently, nobody else has been writing notes in my chart because this guy couldn't even see why my glasses have been being exchanged each time and if I have been seeing the eye doctor!!!!!!!!! What kind of charting do you guys have going on here!!! I am an Registered Nurse and I know all about charting and keeping up with what is going on in the medical chart. Maybe I need to get a lawyer involved????????????

I purchased frame & lenses June 2018 & extremely disappointed in them.
I have purchased my last few prescriptions from Lenscrafters (Ft Myers) & been pleased. I moved to Lakeland & tried Lenscrafters and am very disappointed.
The glasses hurt my nose & every time I go in they say it’s the nose pieces. The nose pieces have been changed 4 times & the problem continues.
The left lens falls out & the lenses are absolutely impossible to clean, with your lens cleaner that I also purchased. They smear & stay foggy continually.
I sincerely hope there is something you can do. I am on a fixed income and eye glass purchases aren’t cheap.
I look forward to hearing from you.
By th way I went to your location on S Florida Ave in Lakeland.

Store #2330 Location: Woodbury Commons, Harriman, New York 10917. I'm a senior citizen 73 yrs. old. Appt. 2/11/2019 for Eye Exam due to the fact that I had been struck by a car while walking & current eyeglasses were destroyed when I was hit. I called prior to going for appt. and confirmed that the necessary PD measurement would be done at the time due to the fact that I wear PROGRESSIVE lens. Upon arriving, I was interviewed by JAMES & I again asked before I would have the exam that a PD measurement would be available. He stated, YES, but didn't what it was or how it would be done but to speak with the Dr. Are you sure, it will be done, yes. I was seen by the Dr. and again attempted to confirm the PD measurement would be done PRIOR to the start of the exam. I was told : "YES". Dr. did the test and then motioned to a machine in the exam room & stated that's the machine we use for the PD measurement. But, I'm going to use a ruler instead. She took a measurement that was allegedly supposed to be PD measurement, as it turned it wasn't & was useless. There are 2 measurements required Distance & Near. She wrote one number in pen on my paperwork. I stated that I have had this done before & 2 numbers are needed for PROGRESSIVE lens. She nothing. I went to register & paid for the RX. Upon reviewing my previous eye care history I discovered that the RX that had been done on 2/11/2019 was actually incorrect because the test that she performed was totally different than previous years & if I were to use the RX from 2/11/2019, I would have been able to see as the strength was WEAKER than years prior. Also reviewed my PD measurements from previous PROGRESSIVE scripts & they all included 2 numbers - distance/near measurements. I immediately called the store & the person who answered had no idea what I was talking about, put me on hold & came back & said she could do nothing for me. She hung up. Later I received a call from Dr. who had no clue either & stated I would need to speak to "store manager, MIKE.
He got on the phone & stated that they would never have promised me a PD measurement UNLESS I purchased frames & lens from them. He stated that one in the store could actually do it & again unless I buy frames & glasses at a cost of over $500. no PD measurement & the measurement is not disclosed. Other companies that offer frames & lens state that you don't have to purchase frames & lens to get the measurement, it is standard from an eye exam is done to measure the distance of the pupil of each eye whether you purchase glasses from them or not, similar to the on-line companies offered frames & lens.
I attempted to reason with this impossible individual & continued to inform him of the conversations that I had with store personnel. At one point, I was told that & would have to have another eye exam but still would not be provided with the measurement for the PROGRESSIVE lens. I now have a RX that is useless because it is incorrect & lucky that I caught the mistake. I was deceived & lied to by the manager & store personnel and now need another exam in order to get the correct exam results & PROGRESSIVE lens. I tired calling the Company but got nowhere, please help me. If at all possible I would want a refund for my exam and I can provide my previous RX for evidence ....This company only cares about the $$$ not the customer & will tell a senior citizen whatever they think will get them a sale. Shame on them. I drove almost 2 hours to this location as I live out of state & my husband who drove me recently suffered a heart attack.

Rude ladies and not helpful at all. They act like they r there just for a paycheck. Never going back.

Over charged had the worst experience sent several emails no response corporate i called they said they were gonna have someone from stire call me no one called me this is worse ever
717-963-9497

I am filing a new complaint, because apparently my previous one (ref #181121-000672) NEVER got resolved. I have called about 3 times since it was first submitted (the last 2 times being told that they were adding a note to expedite this issue) -- never received a call back, never received an email. The last time I called was before Thanksgiving.

Nick at Lenscrafters Macy's in Tukwila, WA, went ahead and gave me my refund of 65.00 which was randomly charged to my account. That was two weeks ago and I have not seen the refund show up in my account yet. So I called him back AGAIN today asking why it has not shown up yet. Maybe it's still processing, but frankly I am tired of reaching out to you people with ZERO RESULTS, especially since I have already filed an original complaint and have not heard back from ANYONE despite several attempts of me reaching out (even emailing you screenshots of the $65.00 charge which supposedly you guys couldn't even view on your end).

I honestly feel like taking a further step of action at this point.

I would like someone to call me asap about my horrible experience at this location. I had to book my appointment 4 times just to arrive and be told sorry we made your appointment incorrectly we will have to reschedule you again. When I asked to speak to a manager I received nothing but bad customer service as if I made the scheduling error.. After 7 minutes of hearing them speak badly of me when my daughter is in the waiting area the manager Tracy finally says "ok we will fit her in but its $45 and your insurance doesn't cover it" Never said price was a concern of mine so why mention it with and attitude like I'm brothering you. I HAD been a customer of Lens crafters for over 10yrs as of today I no longer need the stress! I will spend my money with a company who appreciated customer loyalty and can so me respect and customer service. I would like someone to contact me immediately.

Well my complaint is that I was told that they are not responsible for A-frame being defected I don't think that's fair I bought it from lenscraft they should take some sort of responsibility for it being affected it would have been nice if he said we'll change the frame which they could do but he refused to do it instead he tells me that I need to call Ray Ban to tell them about it so they can replace it I don't think that's fair is that what happens when you buy a frame from lenscraft that whatever happens is not LensCrafters fault the frame which goes over my ear and when I close it it was rubbing up against me glasses which created a mark they shouldn't even be touching the glasses And now I'm being told that I should speak to his supervisor and of course I feel I'm getting the run around because they're really wanna help me so I'm being passed around

At the end of May 2018 I had an exam and purchased a pair of Ray Ban trifocals. When the girl put them in a box she gave me a pair that had been tired on several times. I questioned this but was reassured they would adjust them. I have been receiving glassed there for over 20 years. Before I was always given a pair out of the drawer. My glasses are to stretched out and I am pushing them up on my face 5 times a minute at least. I returned 4 times the first week. They would adjust them and with in an hour they were right back stretched out. They told me it was because I wear makeup. For 2 months I was in there every week sometimes twice. They blamed me for wearing makeup and told me I needed a special makeup with powder. My old glasses fit fine and they are ray bans. No one would do anything to help me. I have even purchased nose pads and they still fall because the bows are so stretched out. Please help me I cannot afford another pair of glasses.

Called LensCrafters independent Mall Wilmington North Carolina Monday 7/23/ 2018 asked if they had a specific frame, my son broke his glasses we wanted to keep the lenses change the frame. Spoke to someone named Chris he said they had the frame he asked for my VSP information ran it through as a sale he said quoted me $58 put them on hold so we can come get them on Thursday 7/26/ 2018. Went to pick them up Chris was not there salesman charged us $91.06 said we were at a store that was not in network so they don’t know why Chris gave us a price of $58.00. I was not happy with this my son didn’t know what to do because I was not with him at the time I will return these frames to LensCrafters I will get my $91.06 and I will shop elsewhere from now on unless this can be rectified I think you for your time . Sharon Gnapinski 910-409-8095 I would appreciate your help in this matter, thank you

My wife and l have been Lenscrafter's customers for years. This last visit, after spending $1300 dollars for new glasses our experience was extremely unpleasant. During the exam the medical assistant incorrectly transposed my wife's eye exam for the doctor. Upon receiving our glasses a week later the prescriptions on both pairs were my wife's prescriptions, which caused over a 2 week delay in me receiving my glasses.Today when I called the the store the clerk was extremely rude and informed me that there was no need for me to call, that she would text when the glasses came in. This complaint is to inform you that we will no longer be using LensCrafters in the future and will not ever recommend this company to any of our friends or family. The Lenscrafters we used was inside the Tucson Mall in , Tucson Arizona

I purchased a box of lenses and noticed my vision for distance wasn't the greatest. I returned to River Oaks Lens Crafter and followed up with eye doctor, after a few test I tried lenses for distance. Five days later, since I couldn't return original purchase lenses, I bought the lenses for distance. On numerous occasions, I asked the sales representative to make sure I'm purchasing the correct lenses which I was told yes. My second purchased lenses were picked up on 7/10/18. I'm wearing the newly purchased lenses today, and I noticed they are the same I originally ordered. Also, it appears the prescription are the same as previous purchase. These lenses are good for up close but not good for distance. I'll be returning back to River Oaks LensCrafter today. However, at this time, I'm requesting a full refund of all four boxes. Again, this prescription is for up close vision, not distance. I prefer the vision for distance which was expressed to the eye doctor. It's unfortunate the time, gas, and money spent to travel to LensCrafter just to receive a duplicate prescription isn't good customer service. At this time, I will not pay any additional monies for the lenses I want and this mishap should warrant me a full refund from both purchases or definitely the second purchase.

On April 9,2018 I had an eye exam and purchased glasses. I told them I wanted to order a new pair of glasses from the supplier I didn’t want the glasses on the shelf. I left the store and about an hour later received a text message saying my glasses were ready I went back to the store and told them I just said not even an hour ago I wanted to order new frames and didn’t want them off the self.
After about 2-3 weeks I finally received my new glasses, but The prescription was wrong and I couldn’t see out of them the tech told me maybe just wear them a couple of weeks to get use to them; now I’ve been wearing glasses for 40 years and never purchased a pair that I had to get use to....
So after wearing the glasses for 2 weeks I had never wore them a night I usually had my contacts on, but this particular night I was wearing my new glasses and I couldn’t see a thing everything was blurry and I damn near got killed on the fwy trying to get home.

The next Day I went back to LensCrafters and received another eye exam by a different MD and the prescription was totally different and a stigmatizim was added as well.

When I picked up the new glasses after a few days I was able to see right away a considerable noticeable difference, but there was one other difference as well they had switched my frame. The tech Eddie stated they were probably mixed up in the lab those frames they gave me were stretched out old looking and the sériel number was partially rubbed off; the glasses were falling off my face. Now I’ve paid $260 in cash plus over $250 my insurance paid over $500 and I don’t have any glasses at all they said they can’t even order those frames they are out of stock so they have have my $500 and the glasses and I have nothing. It’s been 3 days and not one person from that store has reached out to me apologized or given me a new frame.

I was my insurance credit because I’m going to call them and tell them it’s fraud because I don’t have any glasses and I want my refund of my money I paid.

Horrible service!!!!!!!!!

I ordered a pair of progressive glasses on January 10, 2018 and it's now February 2, 2018 and still no glasses. I contacted Lens Crafters at Colorado Mills Mall multiple times during this period and have gotten nothing but excuses on why they haven't received the glasses back from the lab. So, I don't have my glasses, which I desperately require for reading and are paid for in full. I paid a lot of money for awful service with no clear answers or solutions to an on going problem with is company. I have ordered glasses there two other times previously with the same exact results, untimely delays. I will be sure to file a complaint with the better business bureau and inform everyone I know of the awful service provided by your organization and no compensation for my inconvenience.

I am very unhappy with my Oakley glasses with scratch resistant progressive lens purchased on 7/10/2016 at the LensCrafters Store at the Coastal Grande Mall in Myrtle Beach, SC. These glasses were expensive and with having the backing of two known companies. Oakley & LensCrafters that I could trust with my eye sight, I had felt good about my purchase and that I purchased a good pair of quality made glasses. I guess I was wrong, because at the time of purchase I did not get the LensCrafters care plan because I had asked if the progressive were scratch resistant.

I was told yes they are and that made my decision on the care plan, less than 90 - days in to wearing and caring for my new glasses very carefully, the scratch resistant lens developed light scratches that were affecting my eye sight, how could scratch resistant lens scratch. As I have not abused them and have been very careful with cleanings, my wife and I both went together to purchase new glasses at LensCrafters. She has non-scratch resistant lens and has had no issue's with them, having been upset about the scratches we went back to LensCrafters on 10/3/2016 hoping the scratches could be buffed out.

The associate said that buffing progressive lens would warp them, he then showed them to two other associates who could also see the scratches and said they had no swirls to them, meaning the glasses weren't droppe on the pavement and that the scratches were straight and then asked when were they purchased and if I had the care plan, I said no due to the fact that I was told the lens were scratch resistant. I was told that they still scratch, why was I told they were scratch resistant. I thought I was purchasing a good pair of quality glasses, he replied with you should have gotten the care plan. I told him I have never had lens scratch like these have just by cleaning, he came back twice with.

An associate looked in to seeing if I could buy a care plan, but said I could not - only said the 14 - days from the purchase date had expired, I asked what it would cost to just replace the lens, because they are affecting my eye sight and are worthless to me like this, I was told to replace just the lens was $544. All that was done for me was a quick cleaning - handed my glasses back to me and said sorry nothing we can do. I will never recommend or purchase eye care products from Lenscrafters ever again, there is no service after the sale.

Their warranty is good for only 30 days - this isn't a used car - other competitors have longer warranties. I can see that LensCrafters does not stand behind the products they sell, I feel betrayed by LensCrafters - they took my money and slammed the door in my face. I wasn't looking for something for nothing, I just wanted LensCrafters to fix my glasses and do the right thing to keep me as a customer.

Came in today to Lenscrafters on 6/17 /2016. Asked for help and the woman, well she must had something on her mind she was very upset about. What? I don't know but was very rude if I couldn't wait. Oh well I never come to another one of your stores again an this will be going on Facebook to tell everyone how bad the service was at the local store.

I purchased Progressive eye glasses approximately 2 and a half years ago at the Kanata Ontario location. The problem is the protective coating has bubbled and caused an uneven film on the lens. I went back to complain about it and they said there is nothing they can do and its possible I may have got hair spray on them. Because of this I will never purchase eye wear there again.

North Vancouver, BC - Marine Drive location. This complaint has to do with an employee’s incompetence. As a result my 1 lens of merely 8 mo. old is destroyed. I simply went to adjust my frames which were hurting my ear. An employee named Brenda put way too much heat on the lens itself. As a result it is destroyed. I cannot see through it, cannot drive, having trouble accomplishing my work, cannot even barely see computer to send this. I have just now phoned 4 very reputable optical stores. Each explained that there is a note for ALL staff stating: DO NOT PUT LENSES TOO CLOSE TO THE HEAT. This employee is massively covering up by saying that she warned me. She warned me for what? Never stated about the anti-glare being destroyed. It is now a total blur.

I need to request that you replace this damaged lens. I don’t buy into that I was warned. I have had many different eye glasses adjusted about 100x with yes, older frames too. It’s never gone to this. I can show you a receipt of the both lenses being replaced with a new prescription last May. They are virtually NEW, not old - about less than 8 months. I can scan and send it promptly. Who can I speak to in order to rectify this? I have gone to Lenscrafters for many years, a faithful customer for my eye glasses. It has never gotten to this terrible misfortune, actually a tragedy because I CANNOT SEE period. Who can I speak to? What management looks after this?

I believe i have a very valid problem which needs to be rectified by a replacement lens, not one which requires payment. I will appreciate your consideration. It is NOT my problem, even though your staff is trying to say it is.

I went into the St Clairsville Lens crafters. Upon getting a worker to assist me I told her I had been in there several times getting Glasses. The attendant informed me I would have to take another exam before I could get Glasses. I informed her that it has been about a year since my last exam and I had Lasix surgery before my last exam and would not need an exam as my vision wouldn't change and all I want is glasses to make things just a little more clearer so she checked my chart and found I was eligible for glasses.

Then I asked about the 40% off and she said since I was using an insurance card I would not get the discount or be able to get a better pair of glasses with the 40% reduction in price. I have used Lens crafters for years but no more will I deal with Lens crafters. The Lady who served me was rude and I felt was not truthfull about using any discount that was available. I may not have much influence on other people but I assure you I will tell all whom I am able about this. I am done with Lens crafters.