Contact Publishers Clearing House Corporate

Lately the quality of playing any pch.com game tokens has been very poor. Games stall out and fail for no apparent reason. No matter what ad-blocker software I use, I still get them and always just as I'm about to finish a segment. I've complained many times and the games are still F**led up . The loot-case game has an ad popup in the middle of the game ; preventing me from getting all the cases popped ; VIP locks up and even the slots and the lotto fouls up. I'm tired and fed up !

Dear Sir,
PCH delivered to my house two pink bathroom throw mats, which were supposed to be Rubberized on one side, Both sides a knit wool but not rubberized. What is the sense in getting a non rubberized bathe or shower throw mats. It is an accident waiting to happen. Please correct the shipping error and I will be glad to return the pink one to you.

Very Truly Yours,
Harvey Hecht -908-338-3777
4080 Tivoli Ct. Apt.302.
Lake Worth Fl. 33467

I ordered 3 peony plants from you a few weeks ago. They arrived today. I just wanted to tell you that I was disappointed with the way they were shipped. They were thrown into a plastic mailing bag and nothing else. No directions on planting, what kind of soil is best or any info on how long before you have blooms. I don't know where they came from, but I do think it was very shoddy the way they were sent out. Thank you for your time.

I would like to know why when I go into your pages I cannot get the proper thing to come up. Frustrating to no end

No one can finish a "complete" game of Keno. Why? Because of the commercials. I have said this a dozen or so times but to no avail. Cannot wait until Friday, God knows!

I did not order anything from you. I received items in the mail. I have been asking for the past 2 months how to return it.
You never want to answer but you want to charge me for the stuff.
Send me information on how to return it or let me keep the stuff for free.
You have screwed me over for the last time.
Nellie Gustn

I can no longer complete a full Keno game because of all the ads running on every screen
so will just quit playng Keno. This is an invasion of privacy and should not be tolerated by
people. The games used to be fun, but longer are, so I will just quit playing!!!!!!

For the last four days KENO games will NOT work. What's up everybody else seams to being doing well scoring tokens.

I recently paid in full for a knife set 3 weeks ago (or more) and have not received it yet: (3/14/19). Could you forward my purchase or refund my entire price ASAP? Thanks.

After two weeks I still can not finish one full game of Keno because of ten or minutes are taken up with ads. Is this only happening to me or is this a problem for everybody ?

Why don't you ever answer a complaint? I've emailed you for over two weeks about your poor ads and lower tokens and nothing except the games are slower and the ads are longer.

Here we go again same ad from sk11 again and again. now keno is so slow that I can't get to the bonus games anymore. I have playing these games for over 5 years and have amassed over 280 Million tokens which have never played me anything.I'm not running any ad blockers why the rotten treatment ?

YOU ARE RUNNING THE SAME AD AS LAST WEEK ON EVERY GAMES AGAIN. The games were working just fine ,but now no other ads run and sk-11 is all you show . great job again.

I have emailed complaints about the video ads before and after a game, during the confirmation that I completed a sweepstakes and a Token Bonus. I complained about the same video ad that was 48 seconds long and that it was the ONLY ad through 10 cards (2 sets of 5) in VIP Elite games. In fact, it took me an hour to complete VIP games. Of the 44 ads, 30 were SK-ll . Totally, the ads ('loading' to completion) too 30 minutes. And the 46 actual games placed also took 30 minutes.

I played the first 24 LOTTO games. There were 26 video ads and blank 'time' It took me 30 minutes total. 11 minutes of games & bonus played and 19 minutes of Video ads & 'empty spaces'. Please note: 18 of the video ads were SK-ll

In the past several weeks, when I have time to play the PCH games, I've had to deal with changes that deal with ad blocking. Sometimes, everything is fine. Later, I can't get into the videos in FrontPage without disabling the ad blocker. I can't finish the PCH minute games either. The whole page disappears . When I disable the ad block, the first video ad is SK-ll. Actually, every other game I try, this 50 second video ad shows up.

This is NOT a complaint about not appreciating the ads. It's a frustrating cry for variety the ads...AND showing them in shorter versions. CintA's ads where short but were always changing enough to keep my attention. An ad that is too long and is shown continually, gamers or customers will see it as an intrusion to their gaming....an obnoxious ad that interrupts their concentration on a game...And it WILL have a negative effect on them and eventually PCH will start losing customers.

Did anyone notice an announcement...a statement explaining what was going to happen to their gaming pleasures? That soon you won't be able to use ad blocking on PCH? That, sometimes, the games and settings will be free of the video ads....for a day...half a day....or less.
Yes, for the past several weeks, I've felt like PCH has been using me...and others who have trouble figuring out when block disabling is necessary. Yes, I feel that PCH's changes have taken the fun out the games.

Advertising is necessary for PCH to survive and pay winners. PCH advertising needs to be changed so its current and future customers will want to continue playing the games. It is wrong - a very bad choice - to have a very long (and now quite obnoxious) ad that is shown continually in a game that includes 5 cards - and each card needs all of 4 seconds to complete, There can be short 10 to 15 second ads there but definitely not before AND in the middle of confirmation of a game. It was a good choice to have short ads in front of the videos on the FrontPage.

PCH claims they want their customers to be happy...enjoy the games, etc.
Using your customers as Pavlov did with dogs is definitely not appropriate here.

Last week I submitted a complaint about an ad running almost every game ,well now it not only is to long ,it do NOT right . It takes forever to load . SK-11 should find another model who doesn't act like a meth head.

you are running one ad every game I play ,it is to long and of no interest to me as I DO NOT USE THIS KIND OF PRODUCT . I think this kind of ads are like brain washing. I have played your games for years and watched more and more ads , lower token payouts .I STARTED USING AN AD BLOCKER TO CUT DOWN A LOT OF THE ADS , BUT I STOPPED USING WHEN ASKED TO . Now I HAVE TO SEE THIS SK-11 AD NO MATTER WHAT. I HOPE YOU CAN RESOLVE THIS MATTER SOON.I don't play for the prizes but for the fun. Thank you in advance.

I received my cook book today 1/12/2019 item # 54OTH5 the cover was broken off the rest of the book and couldn't be repaired. The book is called "Welcome Home Cookbook"
My customer I.D.# 019 1681 2058/order # 3062 0195 5809. I think I need a credit to my account.

They need to get the system set up to take partial payments online

I keep getting bills to pay for items I bought from PCH. In particular for an antique bracelet (which I have paid) and for LED lights (which I have cancelled). I have proof that I did, in fact, cancel the LED lights, but they sent them to me anyway. PCH responded to me saying I did not have to return them. Please check your records on these two items.

Thank u.
Christy Boyle

I cannot get out of the house every time I purchase an item to make a payment. Therefore I make one payment online a month. Always over $150.00. I received a call this passes week for a payment. I informed the representative I make a payment on the 1st to the 3rd. She was very rude. You cannot make 4 monthly payments online. If you make 1 payment a month its applied to the oldest accounts. I got behind when several purchasers were out of stock. I was told they weren't coming and then they did. She gave me 12 weeks to pay and froze everything. I no longer get
notified of games or searches. Look at my payment history. I have never missed a month. No one should have to talk to this rep who refuses to listen. This is the 21st century, fix your billing system.

Received a call from a heavy accented man. Call had unknown ID. Went on and on that I had won PCH of $850,000 and a brand new 2016 (its now 2018) z635 Mercedes Benz Cherry Red. Gave name of Richard Graham. Said my certified ticket # was 0098 that he was at desk #451-RG, Registration #3101. Had my correct name, but had incorrect address of 342 Social Drive, ________ GA ______. I started asking him questions after he asked me my home address which he did not give. He told me to call PCH attorney John Walker at 929-277-4092. He could confirm this was not "baloney". ALSO SAID AT BEGINNING OF CALL THAT THE CALL WAS BEING RECORDED FOR SECURITY BY THE FBI AND THE BBB. I had asked him where the offices were in Georgia because they would be delivering within 2 hours. He said one in Atlanta and one in Lawrenceville, but would not give me address. He told me to claim my prize I needed to find nearest Wal-Mart and register through them. I asked why I needed to register if I was already a winner. Said they would explain when I was at Wal-Mart that I would not want to put my info online as it could be compromised. Seriously. I said I would call their attorney..... wasn't going to. Then, surprise surprise surprise, I got a call from 927-277-4092. With same heavy accent and hearing children in background (which I had heard from first caller).... I think they are the same. This "second" person, Mr. Walker was no more convincing. I asked him for his NY State Bar number. He gave me 8763633686. I googled the "state bar number" and the following popped up! "876-363-3686 / 8763633686 - Mr. John Walker - whycall.me... 'very strange call says he's from Publisher's Clearing House. I supposedly won $850,000 and a Eclass Mercedes Benz. I needed to go to the closest Walmart to get a receipt to give to the driver that would deliver the new car.' SCAM SCAM SCAM. I SURE HOPE THE FBI/BBB AND PCH INVESTIGATED THESE CREEPS.

My complaint is this, when doing the P.C.H. Search game where you get an additional 5 thousand tokens a day for 5days, on the 5th day you get 25 thousand tokens, daily after that, Every time I get to the 6th day it rolls back to the first days tokens.....It did not used to. It used to keep giving me 25 thousand tokens a day as long as I played during that days game.....what happened. Did the rules change or what, I would really like to know, Thank You

Took me 6 months to win two lousy games and then they blocked me, when i watched like 500,000 of their commercials. Seems all of PCH relatives are the only ones getting any checks.

I am now blocked from playing games on the 1,000,000 prize entry. I have tried to login several times and even called PCH customer service to get access. What a surprise, no answer!

I keep telling PCH that i have sent back everything that i have ordered including a CD that i ordered. I keep telling everybody at PCH that i no longer have any of the items that i sent back. Why has the return department not told billing. I sent all that stuff back because i won 1500 dollars from one of my mailed contest games. I sent it in and at no time have i received my money. So i sent the stuff back and i will continue to do so until i receive my money. it is up to PCH to clear this matter up.

According to your own rules of the Customer bill of rights I can send any item back with no hassle but that's all you do is hassle. You threaten and badger beyond belief. But, when it comes to my 1500 dollars that you owe me suddenly you are quiet as a church mouse. Again i do not have any of your items because i sent them back and will keep sending stuff back until i get my 1500 dollars i will keep sending back anything you send me. You want me to call billing but you need to call billing and your return department and get this mess taken care of. You sent me a Publishers Clearing House item to day and i will again mark refused and send it back until i get my 1500 dollars.

Dear Publishers Clearing House, I got a floss power jet and now it's not working. When I tried to call you guys I got a busy signal on the phone. Do you not wish to hear my complaint?

Publishers Clearing House have radically changed their entry process, before, when you got an email telling to submit forms, there was a simple way to do that, just click a box, and move on. Now everything is a search, yet there are no clues what to put in the search box, I got some emails telling me to approve some adult forms, by searching. I think the PCH sweepstakes is nothing but a fraud, a gimmick to get you to buy merchandise only.

They build up peoples hopes, then crush them with promises of winning if only they would play some game, or submit some entry, and it always says our next winner is going to be in some viewing area like Cleveland. I think I will start playing the state lottery, I stand a better chance of winning than dealing with Publishers Clearing House fraud corporate policy. If anyone has tried to contact the executives to complain, I'd like the phone number to call please.

I'm playing those lotto games one day. Well the day I get a email saying I won ten dollars.A week or so later I get a check in the Mail, I take it too the bank ask the bank manager if she saw me on TV, she said no. Ran a check on this check that I received, She tells me after talking to Wells Fargo that there are hundreds of those checks floating around.Last night I get another email,I won another TEN BUCKS! I am sending a copy to Michael Collins.

I received a broken item. When I paid the bill and stated I WAS NOT paying for what was broken, I got a bill for the balance of the the items on that statement. Order #3051 3140 9686 was paid in full $52.90 with ck #424, dated 12/1/15, which cleared on 12/4/15. That check was for two orders; the other one being #3051 2995 1376. This order contained broken items ~~ #5457M0, which I refuse to pay for. I still have the broken pieces and if you would like them returned, please send me a prepaid shipping label for $5.00, as that is what is showed as the cost for S&H. However, the items I paid for were #54623E Floor Mop and #54320T Alpine Fleece Throw. The total of $52.90 paid for the Floor Mop and the Alpine Fleece Throw.

Thank you. I am paying each bill BY CHECK BEFORE the date they are due. I also received something today that I am SURE I did not order, however, I WILL pay for it. However, should it happen again, I WILL RETURN TO SENDER. I have already spent $227.49 (checks written so far) five to be mailed and another $85.52 to be paid by the first of February. I THINK I HAVE LOST MY MIND. Years ago, when I was not living on a fixed income, I spent over $3,000 and never won a dime. I will NEVER enter another one of your sweepstakes. Your entries STATE, No purchase necessary to win, but you BUG THE CRAP our of the person if they don't order. Please do not contact me again about paying the the broken items.

Every time I get on one of the games I get a bunch of bull out of these programers. Tonight I spent the first hour at a friends home and filmed tri peaks solitaire. They had no slow downs , no double pro-mo's and no glitchs like I always get when I play a speed gamf or frozen scratch off cards that I have to back out and loose the card ( over 100) since April. I have filmed every game I have played and you just can't seem to understand that some people take these games serious. This is the last time that I am going to ask you to be fare.

If you have been in this business you already know that you can not score 6000 tokens in six minutes like the people you show as your winners if they get double pro-mo's like I do. Do you think the people out there that play these games every day like I do can't see whats going on.I told you before , fire them little babies you have as programmers and hire some middle school kids that are already weined off the bottle and don't have to have naps any more.

I hope that you will be able to give me an answer or forward this complaint to the correct customer service department at Publisher's Clearing House. I have been trying for several days to redeem my tokens. I always thought that exchange meant to give something for something. I have been following the instructions as to what to do. When I make the purchase it deductions the amount of tokens when I check the next day the balance is right where it started from. I am trying to find out what I am not doing that is correct. I will be waiting for an answer from you as to what is the correct way. I have over 15 plus tokens look forward to playing the game.

None of your daily lotto games are coming thru. They appear and stay stuck. This happened yesterday 11/25 and today 11/26. I don't want to lose out on the Dec. 30 big prize. Please help, so far I have called PCH corporate office with no response.

There server is down on the Publishers Clearing House website. I need to use to sign up for the latest giveaway, saw the ad and then the website went blank. Right now customer service cannot help and there is no access to register forms. How can I get them to fix it when there is no number to call to register my complaint?