Customer Complaints Department, Scams, and Reviews

I recently took my 2011 V6 Mustang in for a problem with the rear wheel making noise during braking. I took it to Clinton Family Ford in Rock Hill SC on Wednesday morning 11/16/11. I was told they were going to replace all the brake pads. They said the car would not be ready until Friday 11/18/11. Are you kidding me? When I asked why it would take so long they said the brake pads come from Memphis and they don’t keep them in stock. Same answer from Fort Mill Ford in SC. Seriously????????? Your dealerships don’t keep brake pads in stock? What about air filters, spark plugs, oil filters? What the hell. This is ridiculous.

I’m writing to you because I’m having a problem with the dealership and the car that I bought at the FORD Dear ship. I’m not happy about this at all! I bought a Lincoln Mkz 2011 FIVE Months ago, two Week ago the car begin to lose power. The fourth of October 2011 my wife had to go home on a family emergency, She kept complaining that the car kept loosing power.. Eleventh Oct. After the funeral, in Alabama. 915 miles away from Lawton ok. At 01:30 in the morning the car cut completely off on the HIWAY ! It took her 18 hours to get back to Lawton OK. The car kept cutting on and off.

There is an intermittent noise inside the car. IT sounds like it is coming from the passenger side. IT is hard to explain the noise but I think it is similar to a fan whurring noise. Ford has not heard the noise so they have not fixed it. Three weeks ago the car stopped running. The car was towed to the nearest Ford dealer. The problem had something to do with the transmission. IT took the dealer a few days to get the part. Yesterday my wife could not stop the car. NO brakes. Almost had an accident. She got the car home and called the dealer. They can not look at it until next week. My wife no longer trusts this car.

I own a 2004 Ford F-250 with about 41,000 miles on it, (I mention the mileage, because, at this mileage I shouldn’t have the following problems). Recently I found out through Saret Ford that I have a broken oil dipstick tube, and it will cost me $2000.00, plus, to get it fixed. The exhaust manifold has to be removed as well as the oil pan to get access to the dipstick tube. The mecahnic at Saret Ford explained that since the manifold factory bolts are so rusted beyond normal removal that all the studs have to be broken, the broken studs, one by one, removed out of the engine head, and the manifold removed and replaced with a new one.

i bought a 2007 Escape from a second hand dealership..the kms were 79000….i was told fords warranty was 100 000 km or 5 years…2 months after i paid 16000 for the peice of crap i had transmission problems…Ford in grand-falls nfld says i dont know the history of the vechile therefore they voided my warranty…i dealt with a moron of a salesperson who was very rude…i left with my vechile and now they claim i owe them 3 hours labor..even though cabot Ford in st. johns nfld told me what the problem was in 15 min it took grandfalls 3 hours….how stupid do tose rip-offs think i am??.i had the transmission rebuilt for 1400.00.

Brakes are very spongy. I talked to a ford service writer about this he said it was the booster and there was nothing that could be done about it. Now when I turn left or right it feels like the abs system is coming on. The car makes a vibrating sound and the brake pedal will vibrate. Called the service writer and told him about this, he told me he did not have a clue as to the problem. The noise started with 36300 miles on the car. It does not make the noise every time I turn left or right. I really like the car except for the brakes which are awful.

Bought a new pickup on May 29th on June 7th transmission fluid was leaking out of the truck, had it towed to the dealer it only has 190 miles on it, They said it was a transmission pump and blown seal, The problem is that they can’t get the part to repair the problem. They have now had the truck longer than we have. Have complained to Ford Corporate at least they aren’t lying to us like the dealership is, they said the part won’t be shipped for another 2 weeks. We were supposed to leave for vacation on June 28th doesn’t look like that is possible now. Doe’s anyone know what we can do to resolve this problem?

I recently purschase a 2008 Mercury Milan early this year. I love the car but the 6 CD Disc Changer has went out on me. I did my research and found that serveral other customers had the same problems with the Ford Fusion and Milan around the same year. My car had just over 50,000 miles went I purchase it. When it turn over 62,000 miles, they said my warranty didn’t cover any issues with the car stereo. When I call to see how much it cost to replace it, they said it would cost over $400 dollar. That is “highway robbery.’ I would rather go to Best Buy and get one half the price. I just got the car. Please somebody from Ford help me out on this.

Hey, My 2007 Explorer Sports Trac needs a new Fuel Pump Driver Module and dealership/ford is telling me that the part is on back order for at least a month. This seems crazy but i have called around and called the ford motor company and the part is on back order. Beside the inconvenience it could cost me over a $1000 for a rental car for the month. I can’t believe that they expect me to come out of pocket because they can not provide a part to fix a truck they sold me only 4 years ago.
If they do not resolve the problem it will be the last ford i buy, this was my 3rd SUV. Michael

I am philip ronald dizon owner of ford trekker pick up white color plate engine no.wlat969735. i bought this car in ford global city philippines and i brought to my home town in bontoc southern leyte, last feb.4 2011 i had car accident and the car have damage left side portion in the front and hood. this car is under mafre insurance On-Damage insurance which i pay every year almost 23,000 pesos more or less and in US dollar about $500. i bring the damage car to Ford Cebu branch which is more nearer compare to ford global and in cebu branch also i insured the car.

Saw a commercial on TV for a swap your ride at Middelkoff Ford. Swap your ride is no swap! You bring in your car as trade to buy a new car there is no swap. I wanted to swap my 2009 pathfinder for a ford f150, what a joke no swap no trade they wanted 10,000 down to get my payments to stay the same. So guess what no swap buy new don’t want your trade, wheres the swap your ride its a joke. This happened at the Middelkoff ford dealership in twinfalls idaho haha no swap!

Sir, I am writing you this letter to express my dis-satisfaction with the service, (or lack there of) provided me. Today I took my vehicle to Gus Machado Ford on US1 and 152 street to fix a problem with my airbag. The light just came on, and I saw on the news Ford was recalling the F150 for the same issue. I received a call from the service department relating my vehicle was not covered? My truck is a 2002, and they told me it was not covered? I have bought 2 NEW expeditions from Gus Machado Ford, and also own a Ford F150. I would expect better service of one of their customers.

My 2007 ford sport trac, that i just drove off the lot March 26th 2011 as a trade in, had leaking coolant problems. I took it immediately back to the Ford, and the dealership told me they would replace it with a new one. Ford even stated on bill statement that i received a new one, which the warranty covers those repairs. They called when it was ready for pick up, so I went in to check it out, and after it came out of garage, I looked at the core of the radiator to see how it looked. Sure enough they did not replace it with a new one. LIARS!!

I have a 2007 Ford Edge Serviced only by Ford dealerships. Never doing the time that I have had this car had the fluids been tipped off during service. But the brakes cut all things they started to make all kinds of noises when I went to the dealer I was told nothing was wrong ,after three weeks of driving finally another dealer had to tell me the brake booster was bad.I check to see if the booster was under warranty I was told no but this car is only 4 years old and less than 36,000 miles. I have had several problems with this car even the dash has been replaced is there anything right with this car. Could anyone tell me what to expect next? Can anyone help with anything? Beautiful car but seems to be a complete lemon.

Tell me why on all FORD VEHICLES, “specifically on a brand new FORD ESCAPE,”. Why do you have a “FOR SMALL OF A TIRE” to used as a “SPARE?” on these types of cars. Why not use a ” NORMAL SIZE spare tire?” Pretty stupid move if you ask me. If you drive in interstate highway if you “TIRE W/NAIL” IN THE FRONT TIRE NOW, if the next exit is pretty far away? Many people might find death, if they don’t change this system. Attn: “FORD MOTOR COMPANY ” this COMPLAINT will go now straight to “BETTER BUSINESS BUREAU”.

I will never buy a Ford again! Our 2002 Ford Explorer Sport Trac with 74K miles is an excellent example of shoddy workmanship that Ford doesn’t care about. We recorded the following issues at the Ford Customer Service Center. The Running boards have rusted from the inside out. A spring in the ignition switch broke, so we couldn’t start it. The roof leaks. The radio is possessed (randomly changes stations and eat cds. Wiring to the tail lights has shorted out. Lockable removable bed cover no longer latches to the bed. Lockable removable bed cover cannot be locked or unlocked.

I’ve bought a brand new Ford Mustang 2011. The car started to stall out after just a few months. I took it to the Ford local service center 4 times, and they tell me that they cannot find anything that needs to be fixed. But obviously I have a problem with my car. I can’t drive it because it can stall out any time. Also, my engine light came on one or twice, and it’s a brand new car! I don’t know what to do. I regret my purchase of a Ford vehicle and expected more out of them. I have been waiting to get a mustang for a long time now, and have been saving my money to make this happen for me. Now that I finally have it, I wish I didn’t!

This is why Ford don’t need bail out money… Interest plain and simple. Well… 12 years later and another letter from a Lawyer taking me to court. This is because Ford Motor credit will knowingly violate their own rules and provisions to satisfy it’s hunger of money. Remember, when you go to buy a Ford and you see the Red Carpet Lease Brochure or the Finance papers… Your just another number… You will NOT be heard and you will NOT be supported. I now own a Toyota … And I am just fine with it. Thank you Ford Motor Company for showing me that import is the true way to go. They seem to care more than our brothers in America. I would LOVE to hear from someone at Ford Motor company that can explain why they would ever tie a car to a dealer and not themselves.