I have a Samsung 50 inch plasma TV,
I switched it on today and got a vertical black line left centre of screen I tried looking for help on the internet to see if it was a simple reset ?
but found this is a common problem.
the problem occurs on all screens i.e., video,DVD,pc,game etc.
I Have phoned the service centre they Quoted nearly £400 the warranty is out
Why should I have to pay such expense when clearly its a manufacturing
fault and no fault of my own please can you tell me that,
and maybe come to some sort of compromise, to restore my faith in
Samsung,
from a very upset customer
best regards
Andi.
Dear Andi,
Thank you for contacting Samsung and I have pleasure in providing the following assistance.
I am sorry to hear your TV has developed a vertical black line on-screen, and I can understand the frustration this must be causing you.
Since your TV is out of warranty and is not a model known to be affected by any manufacturing defects, we will be unable to authorise any free of charge inspections or repairs at this time.
If you would like to have the TV inspected / repaired, please contact your nearest service centre (details below).
ApplianceCare Exeter
The Repair Centre, 4 Grace Road (South), Exeter, Devon, EX28QE
Phone number: 0871 200 6625
the answer i got was unsatisfactory having to have someone collect my TV for a price and then look at it for a price then have it fixed for a price totaling more than a price for a new one, you only have to look on line for common problems with Samsung early models (using cheap parts) I am so upset with this I am no longer going to purchase Samsung ever again Samsung a so called major company, who i thought would have great customer care but who only care about taking customers money, I as an individual work very hard for my wages
and thought i was careful in choosing to spend (invest) that little extra to get the name and better product OBVIOUSLY I WAS WRONG
