Permalink Submitted by Starlette English (not verified) on November 15, 2015 - 7:31am
Comcast is the worst cable company that I have every had the displeasure of dealing with. Your customer service is horrible with individuals who cannot speak English clearly at all. On Saturday, October 24, 2015 I discovered an issue with my "On-Demand" function, I was not able to access this function on any of my three boxes. The error message read, "Failed to contact the On-Demand server. Please call customer service for assistance. Big mistake because customer service was useless. The first call I got a technician that said he would run a signal to all three of my boxes. This took about 30 minutes. He told me I had to wait 30 minutes and then it would work. I specifically told him before hanging up that if it did not work I would be calling back.
He assured me that it would work. Well guess what, it did not work. So here we go with call number 2. I got the same incompetent technician who again tried to run signals throughout my home. This time he admitted he could not do it so I demanded to speak to a supervisor. I was told that a supervisor would have to call me back. Guess what, that supervisor never called me back. So, call number 3 I made to the billing department. Oh but first let me back up, after the second call, that incompetent technician was able to do one thing and that was disrupt the picture and sound that I was getting. So on my third call, I had to call through your billing department hoping that I would be connected to someone with a little more brains. I was able to get someone to at least get my picture and sound back, but still unable to resolve my On-Demand issue.
So, call number 4, by this time, I have already filed a complaint with the Better Business Bureau. I demanded to speak with a supervisor and I was not taking no for an answer. I got one who insisted now that I need to make an appointment for a technician to come out to my home. I was not taking time off from work to deal with this and that it was going to be taken care of this weekend, I did not care what Comcast had to do. So, call number 5 I had to call again, because that so-called supervisor I spoke to on call number 4 told me that I would be getting a confirmation call that a technician would be coming on on Sunday, October 25, 2015. I never got that call which led me to call number 5. That final call I was able to get a confirmation for my appointment. Damage has already been done.
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Comcast is the worst cable
Comcast is the worst cable company that I have every had the displeasure of dealing with. Your customer service is horrible with individuals who cannot speak English clearly at all. On Saturday, October 24, 2015 I discovered an issue with my "On-Demand" function, I was not able to access this function on any of my three boxes. The error message read, "Failed to contact the On-Demand server. Please call customer service for assistance. Big mistake because customer service was useless. The first call I got a technician that said he would run a signal to all three of my boxes. This took about 30 minutes. He told me I had to wait 30 minutes and then it would work. I specifically told him before hanging up that if it did not work I would be calling back.
He assured me that it would work. Well guess what, it did not work. So here we go with call number 2. I got the same incompetent technician who again tried to run signals throughout my home. This time he admitted he could not do it so I demanded to speak to a supervisor. I was told that a supervisor would have to call me back. Guess what, that supervisor never called me back. So, call number 3 I made to the billing department. Oh but first let me back up, after the second call, that incompetent technician was able to do one thing and that was disrupt the picture and sound that I was getting. So on my third call, I had to call through your billing department hoping that I would be connected to someone with a little more brains. I was able to get someone to at least get my picture and sound back, but still unable to resolve my On-Demand issue.
So, call number 4, by this time, I have already filed a complaint with the Better Business Bureau. I demanded to speak with a supervisor and I was not taking no for an answer. I got one who insisted now that I need to make an appointment for a technician to come out to my home. I was not taking time off from work to deal with this and that it was going to be taken care of this weekend, I did not care what Comcast had to do. So, call number 5 I had to call again, because that so-called supervisor I spoke to on call number 4 told me that I would be getting a confirmation call that a technician would be coming on on Sunday, October 25, 2015. I never got that call which led me to call number 5. That final call I was able to get a confirmation for my appointment. Damage has already been done.