Permalink Submitted by Mario Rojas (not verified) on March 20, 2016 - 2:33pm
To Comcast: I was customer a few years ago and decided to come back. I spoke on 03/14/2016 to Carlos who was the service agent at Comcast. Carlos checked my payment history and said everything was good (no issues). Carlos transferred me to a voice mail questionnaire, which I responded and agreed to authorize Comcast to use my current number. The service agent scheduled the installation for 03/19/2016 from 8:00AM to 10:00AM. The service technician never show up:
Call 11:00AM to Cathy from Comcast – She communicated to me that there was no order
Cathy set up an appoint for Sunday 8:00AM to 10:00AM (Confirmation#349650)
I hung with Cathy and James from Comcast call me and wanted me to re-scheduled for 3/22/16
I inform James that I spoke to Cathy and she rescheduled the service for Sunday
On Saturday you spoke to Mauricio another agent from Comcast – I ask if any changes or cancellation were made for service installation for Sunday and he responded no.
At time that I speaking with Mauricio, James called. Once completed the call with him, James call back and told me if I do not change the date that he will cancel by order
On Sunday the service technician did not show up and 12:35pm I call back and talk to Fay from Comcast and he said that order was cancelled
I requested that I speak to the supervisor on call – I waited ten minutes to speak to Supervisor
Fay said that “my supervisor will talk to you” he transfer me to a Mendina voice mail instead which I left my name and phone number
I call back and Oswaldo wanted me to reschedule new work order. I reply that I will call Comcast about the service
I am very disappointed Comcast. You did not honor the service day you agreed to. If there any issues, I expected Comcast to communicate that to me prior to the service day. This was waste of my time. This gives me hesitation to what the kind service I will be getting in the future.
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To Comcast: I was customer a few years ago and decided to come back. I spoke on 03/14/2016 to Carlos who was the service agent at Comcast. Carlos checked my payment history and said everything was good (no issues). Carlos transferred me to a voice mail questionnaire, which I responded and agreed to authorize Comcast to use my current number. The service agent scheduled the installation for 03/19/2016 from 8:00AM to 10:00AM. The service technician never show up:
I am very disappointed Comcast. You did not honor the service day you agreed to. If there any issues, I expected Comcast to communicate that to me prior to the service day. This was waste of my time. This gives me hesitation to what the kind service I will be getting in the future.