Permalink Submitted by Marcus Williams (not verified) on March 27, 2016 - 5:42am
My name is Marcus Williams and I have a complaint about the way my services were disconnected. I have lived in this house for 3 years with your cable and Internet without issue until 3/25/16 when I woke up to check my email and noticed my modems Internet light was off. I immediately check my Xfinity home security and noticed it did not work either. After checking if there was a issue in my area, I noticed there was and it was being worked on so no big deal, it happens sometimes. After arriving home from work I noticed a tag on my door that asked me to contact Xfinity for a technician to come out and I did and one was scheduled for 8:30 am the next day. I worked that day so I had to call in and let them know I would be in later for this issue.
Once the tech arrived he check my lines and told me that a trap or tap ( not sure which one) was placed on my source and my house would have to be rewired and another tech would have to be called to do it. I have had cable and internet for 3 years were I live and now I'm going to have to pay to rewire my house? So now my kids are out for spring break and I have no Internet or cable for 4 days because someone placed something on the source of my connection? Wouldn't it be fair to remove it and I could have my service back instead of forcing me to pay over $150 to rewire my house? Why would a technician come out just to tell me another technician needs to come out? Please help with this.
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No Internet or cable for 4 days
My name is Marcus Williams and I have a complaint about the way my services were disconnected. I have lived in this house for 3 years with your cable and Internet without issue until 3/25/16 when I woke up to check my email and noticed my modems Internet light was off. I immediately check my Xfinity home security and noticed it did not work either. After checking if there was a issue in my area, I noticed there was and it was being worked on so no big deal, it happens sometimes. After arriving home from work I noticed a tag on my door that asked me to contact Xfinity for a technician to come out and I did and one was scheduled for 8:30 am the next day. I worked that day so I had to call in and let them know I would be in later for this issue.
Once the tech arrived he check my lines and told me that a trap or tap ( not sure which one) was placed on my source and my house would have to be rewired and another tech would have to be called to do it. I have had cable and internet for 3 years were I live and now I'm going to have to pay to rewire my house? So now my kids are out for spring break and I have no Internet or cable for 4 days because someone placed something on the source of my connection? Wouldn't it be fair to remove it and I could have my service back instead of forcing me to pay over $150 to rewire my house? Why would a technician come out just to tell me another technician needs to come out? Please help with this.