Permalink Submitted by Jaunita Simmons (not verified) on July 24, 2016 - 8:32am
My issue with Comcast began in July 2015. I have a bundle package with security, internet and cable. My security became inoperable in July 2015. Comcast did send message to my Comcast email acct notifying me that my security service wasn't working properly. I called in to get a technician to come out because I was not comfortable troubleshooting the issue myself. At the same time, I discussed current promotions etc. to see if there were any saving opportunities available for me.
From then until November of 2015, on and off, I was in contact with Comcast concerning this issue. Each conversation it was concluded that I would only pay for the services I was benefitting from which was cable and internet. In November, 2 technicians finally were scheduled to come to my home to repair my security system; however, they both were only cable technicians and not capable of servicing. Another appointment was scheduled for a security technician to come out, yet again, a cable technician was sent. This technician switched out my boxes, which I was told shouldn't have occurred by a cable tech.
Another appointment was scheduled and because of the technician running behind, had to reschedule my appointment. Another appointment was scheduled, again the appointment had to be rescheduled because the tech was running considerably behind schedule. Each time I have had to leave work to meet the technician(s). I have only noticed one credit of $20 on my current bill for these missed/company rescheduled appointments.
During several conversations with Comcast representatives, I was told I should have received security camera(s) with my original order. Before the technician, who eventually made the necessary corrections to my system came, I called to confirm that I was to receive camera(s) and was told it was in the order and they would be installed. Needless to say, the technician arrived camera-less but did return my security system to an operative state.
Also during the last few conversations with Comcast, I was assured that once my system was operative I would be credited for the months I had no security service. Which was the exact amount of my past due since I was only paying for the services I was receiving, cable and internet. On 1/23/16 my cable was service was suspended. Unaware, I'd missed my 1/22/2016 due date. I immediately paid the $190.12, the difference between the outstanding security bill and my current bill.
Because of weather conditions, I was not able to reach a live person over the weekend and called Monday morning. No one was able to assist me and seemed not to have any notes in their system that spoke of my on-going issues. And absolutely no notation on the credit I was to receive. I am beyond frustrated with Comcast. The supervisor, Jose: ID LZ0, I spoke with this morning, said he would credit me only $51.55 and "give" me a couple of months of Showtime or something. As I said to him, this was extremely insulting.
Comcast should credit my account the total past due (which is the total amount of the months of no security service), credit me the missed/rescheduled appointments, and offer me something gratuitous like months free service, HBO/Showtime free; something to show their customer appreciation. I work in sales and each time I have had to leave 3.5 hours early to be home for the missed/rescheduled appointments, it cost me. And I still have no camera(s) and now no cable or internet.
This has been an unbelievable nightmare of dealing with customer service reps that seemed incompetent, disregarding, and poorly recorded notes. If I could rate this company less then 1 I would. One star is far too good.
I have service with Comcast and each month my bill shows different amounts. They say I am under contract, to my understanding my bill would stay the same unless I order additional services. I have been calling each month to get my bill straighten out, and I pay the full bill so there will be no partial month charges on the next month bill. But every month there is a reason for me to call them. And I do not receive any compensation for times my service was out.
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I would rate their corporate service with 0 stars out of 5
My issue with Comcast began in July 2015. I have a bundle package with security, internet and cable. My security became inoperable in July 2015. Comcast did send message to my Comcast email acct notifying me that my security service wasn't working properly. I called in to get a technician to come out because I was not comfortable troubleshooting the issue myself. At the same time, I discussed current promotions etc. to see if there were any saving opportunities available for me.
From then until November of 2015, on and off, I was in contact with Comcast concerning this issue. Each conversation it was concluded that I would only pay for the services I was benefitting from which was cable and internet. In November, 2 technicians finally were scheduled to come to my home to repair my security system; however, they both were only cable technicians and not capable of servicing. Another appointment was scheduled for a security technician to come out, yet again, a cable technician was sent. This technician switched out my boxes, which I was told shouldn't have occurred by a cable tech.
Another appointment was scheduled and because of the technician running behind, had to reschedule my appointment. Another appointment was scheduled, again the appointment had to be rescheduled because the tech was running considerably behind schedule. Each time I have had to leave work to meet the technician(s). I have only noticed one credit of $20 on my current bill for these missed/company rescheduled appointments.
During several conversations with Comcast representatives, I was told I should have received security camera(s) with my original order. Before the technician, who eventually made the necessary corrections to my system came, I called to confirm that I was to receive camera(s) and was told it was in the order and they would be installed. Needless to say, the technician arrived camera-less but did return my security system to an operative state.
Also during the last few conversations with Comcast, I was assured that once my system was operative I would be credited for the months I had no security service. Which was the exact amount of my past due since I was only paying for the services I was receiving, cable and internet. On 1/23/16 my cable was service was suspended. Unaware, I'd missed my 1/22/2016 due date. I immediately paid the $190.12, the difference between the outstanding security bill and my current bill.
Because of weather conditions, I was not able to reach a live person over the weekend and called Monday morning. No one was able to assist me and seemed not to have any notes in their system that spoke of my on-going issues. And absolutely no notation on the credit I was to receive. I am beyond frustrated with Comcast. The supervisor, Jose: ID LZ0, I spoke with this morning, said he would credit me only $51.55 and "give" me a couple of months of Showtime or something. As I said to him, this was extremely insulting.
Comcast should credit my account the total past due (which is the total amount of the months of no security service), credit me the missed/rescheduled appointments, and offer me something gratuitous like months free service, HBO/Showtime free; something to show their customer appreciation. I work in sales and each time I have had to leave 3.5 hours early to be home for the missed/rescheduled appointments, it cost me. And I still have no camera(s) and now no cable or internet.
This has been an unbelievable nightmare of dealing with customer service reps that seemed incompetent, disregarding, and poorly recorded notes. If I could rate this company less then 1 I would. One star is far too good.
I have service with Comcast and each month my bill shows different amounts. They say I am under contract, to my understanding my bill would stay the same unless I order additional services. I have been calling each month to get my bill straighten out, and I pay the full bill so there will be no partial month charges on the next month bill. But every month there is a reason for me to call them. And I do not receive any compensation for times my service was out.