Permalink Submitted by Joseph Vortenbuck (not verified) on July 24, 2016 - 8:34am
Issues with Comcast: On December 16, 2015 we closed on home, and when we attempted to move in a telephone line and Comcast cable line for whatever reason hung very low, could only enter portion of the driveway. When making contact with the phone company they came out and removed the line, and Comcast came out and raised line. The Comcast line sagged again and our efforts to get this corrected fell on deaf ears at Comcast.
We even had the police department come out as we questioned if we could charge Comcast with trespassing they stated the line placement is wrong. The current line runs along Bowmantown Rd. to pole fronting our property it then crosses our property connecting to our neighbor. I will point out very strongly we are upset. Based on the land elevation the line crossed at the top of our driveway not only is the line hanging very low Comcast has no right of being on our property I believe they are trespassing.
The above is the issue: we are trying to move into this home, and we cannot get Comcast to move the line and or even raise it at this point.
This appears to be the drill when you contact Comcast:
1) Make contact
2) Finally reach agent make a ticket for the repair Latest ticket # is 033877249 they tell you someone will contact you
3) Call for follow up give ticket number they then make you start over again and give you new ticket number
4) Request to speak to supervisor/manager they do transfer hold on line then you are disconnected and they accused me of hanging up on them this did not happen
5) Threatened my daughter in law if they damage there line we will pay, how can this be they are on our property they are trespassing. (we do not have account with them)
6) Everyone is always very pleasant and they want to talk about everything but getting the problem solved
7) No one ever calls you back
This problem is still not resolved. I don’t understand why we are being disrespected
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Issues with Comcast: On December 16, 2015 we closed on home, and when we attempted to move in a telephone line and Comcast cable line for whatever reason hung very low, could only enter portion of the driveway. When making contact with the phone company they came out and removed the line, and Comcast came out and raised line. The Comcast line sagged again and our efforts to get this corrected fell on deaf ears at Comcast.
We even had the police department come out as we questioned if we could charge Comcast with trespassing they stated the line placement is wrong. The current line runs along Bowmantown Rd. to pole fronting our property it then crosses our property connecting to our neighbor. I will point out very strongly we are upset. Based on the land elevation the line crossed at the top of our driveway not only is the line hanging very low Comcast has no right of being on our property I believe they are trespassing.
The above is the issue: we are trying to move into this home, and we cannot get Comcast to move the line and or even raise it at this point.
This appears to be the drill when you contact Comcast:
1) Make contact
2) Finally reach agent make a ticket for the repair Latest ticket # is 033877249 they tell you someone will contact you
3) Call for follow up give ticket number they then make you start over again and give you new ticket number
4) Request to speak to supervisor/manager they do transfer hold on line then you are disconnected and they accused me of hanging up on them this did not happen
5) Threatened my daughter in law if they damage there line we will pay, how can this be they are on our property they are trespassing. (we do not have account with them)
6) Everyone is always very pleasant and they want to talk about everything but getting the problem solved
7) No one ever calls you back
This problem is still not resolved. I don’t understand why we are being disrespected