Permalink Submitted by Laura Bartels (not verified) on April 4, 2017 - 1:23pm
My home internet service has been down since March 17, 2017. I have had 3 technicians to my home, 2 of which were going to put a ticket in for a Maintenance Tech. When no one showed up both times - I called Comcast and was told the tickets were closed as the problem was resolved.
I filed a complaint with the FCC and James G. Executive Customer Relations 1-256-922-6535 contacted me yesterday and assured me a MT would come out this morning between 8 am and 10am. It is now 1:20 pm and no one has showed up. James G. is not very helpful or concerned. As I stated multiple times to your CS department, I work from home and have to be able to get on my internet. Time is Money and I currently am loading up my computer to go other places to do my job.
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Home Internet Service
My home internet service has been down since March 17, 2017. I have had 3 technicians to my home, 2 of which were going to put a ticket in for a Maintenance Tech. When no one showed up both times - I called Comcast and was told the tickets were closed as the problem was resolved.
I filed a complaint with the FCC and James G. Executive Customer Relations 1-256-922-6535 contacted me yesterday and assured me a MT would come out this morning between 8 am and 10am. It is now 1:20 pm and no one has showed up. James G. is not very helpful or concerned. As I stated multiple times to your CS department, I work from home and have to be able to get on my internet. Time is Money and I currently am loading up my computer to go other places to do my job.