Permalink Submitted by Richard Winnet (not verified) on November 15, 2015 - 8:36pm
2 days ago changed a iPhone 5 to iPhone 6 at our local AT&T store. The AT&T salesman took the sim card from iPhone 5 and put it in the iPhone 6, not giving us the newer larger data iPhone 6 plus edge sim card. Then he told us you don't take info from one phone to put it into another phone at the store that you do it using the att app and typed it on our cell phone and told us to scan at home and do it. That only transferred the contacts and some pictures. Next morning I'm getting my emails on my old iPhone which he had taken the sim card out of, so we went back to the at&t store. They told us yes they do transfer info contacts etc at the store. Well that caused us many many hours of problems trying to convert at home.
Next morning I tried to call AT&T complaint line at 611, the woman said there that no you must take out everything and re input. So, she did it for us and it was ok. Now today all i wanted to do was block a number on my home landline which keeps calling and when i pick up no one answers. It took 5 calls to AT&T customer support and almost one day total time to get this simple problem solved? Normally I have had good service with att. However, in the last 3 days ive had the absolute worst service ever. I left Verizon after many years with them for their lack of plans etc. I hope I don't have to cancel all the services i have with AT&T, especially with direct tv linked with my internet, cell and home phone. Because hopefully this evidence lately of horrible horrible service is not going to be the norm with AT&T.
Blog 
Write for Us
2 days ago changed a iPhone 5
2 days ago changed a iPhone 5 to iPhone 6 at our local AT&T store. The AT&T salesman took the sim card from iPhone 5 and put it in the iPhone 6, not giving us the newer larger data iPhone 6 plus edge sim card. Then he told us you don't take info from one phone to put it into another phone at the store that you do it using the att app and typed it on our cell phone and told us to scan at home and do it. That only transferred the contacts and some pictures. Next morning I'm getting my emails on my old iPhone which he had taken the sim card out of, so we went back to the at&t store. They told us yes they do transfer info contacts etc at the store. Well that caused us many many hours of problems trying to convert at home.
Next morning I tried to call AT&T complaint line at 611, the woman said there that no you must take out everything and re input. So, she did it for us and it was ok. Now today all i wanted to do was block a number on my home landline which keeps calling and when i pick up no one answers. It took 5 calls to AT&T customer support and almost one day total time to get this simple problem solved? Normally I have had good service with att. However, in the last 3 days ive had the absolute worst service ever. I left Verizon after many years with them for their lack of plans etc. I hope I don't have to cancel all the services i have with AT&T, especially with direct tv linked with my internet, cell and home phone. Because hopefully this evidence lately of horrible horrible service is not going to be the norm with AT&T.