Permalink Submitted by Julie Bundy (not verified) on December 4, 2015 - 10:38pm
My daughter and i had a plan with AT&T we had no problems till we added a thrid party to our plan, she get into our account and changes pass codes and ups the data plan without consulting us added a tablet and anew phone and instead of recieving the customary notice of shut off date and how much. My daughter (primary account holder was left holding the bag for over 1500 dollars. In Oct first week we canceled the service for the third party and reported her phone and tablet stolen as told by the store manager in Boonville MO. apparently it didn't get into the styem right away and kept adding charges, we went to the other two stores and tryied to get answers but apparently thier store managers had their heads up there asses and were no help in resulting or helping us understand the bill. We canceled the service and are now on go phones.
I went to your store to have my sim card changed for the use of a go phone and the person there put the old sim card back in and when i tryed i got a recording of the balance, I went to Walmart and not only ended up buying a new phone but a new card and getting treated better there. I will never deal with the personel in Columbia Mo on Rangeline again, she had no working knowledge of what she was doing or the support to make sure she was doing it right. The personal in the stores are nothing but itdiots and the oneguy we dealt with his manager was trying to explain and he was not interested in learning onhjow to help the customer but was by all indication bored beyond belief. So if you must deal with any cell service (AT&T) Make sure you have another party with you and sdon't deal with the small people always talk to a manager or above.
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My daughter and i had a plan with AT&T we had no problems till we added a thrid party to our plan, she get into our account and changes pass codes and ups the data plan without consulting us added a tablet and anew phone and instead of recieving the customary notice of shut off date and how much. My daughter (primary account holder was left holding the bag for over 1500 dollars. In Oct first week we canceled the service for the third party and reported her phone and tablet stolen as told by the store manager in Boonville MO. apparently it didn't get into the styem right away and kept adding charges, we went to the other two stores and tryied to get answers but apparently thier store managers had their heads up there asses and were no help in resulting or helping us understand the bill. We canceled the service and are now on go phones.
I went to your store to have my sim card changed for the use of a go phone and the person there put the old sim card back in and when i tryed i got a recording of the balance, I went to Walmart and not only ended up buying a new phone but a new card and getting treated better there. I will never deal with the personel in Columbia Mo on Rangeline again, she had no working knowledge of what she was doing or the support to make sure she was doing it right. The personal in the stores are nothing but itdiots and the oneguy we dealt with his manager was trying to explain and he was not interested in learning onhjow to help the customer but was by all indication bored beyond belief. So if you must deal with any cell service (AT&T) Make sure you have another party with you and sdon't deal with the small people always talk to a manager or above.