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To whom it may concern:

We have contracted AT&T and Direct TV, whom they bought, to come to our new home to install TV, Internet and telephone.  They encouraged us strongly to use Direct TV saying we would get cheaper and better service.   They have made 5-6 appointments.  They have not shown up nor called to say they had changed the date without checking with us.  In addition, when they have come, they have come ill-prepared to do the job. They come with not enough equipment or the wrong equipment.  We were told, by an AT&T employee, about services and charges from Direct TV that proved to be false.  They have sent recorded messages to confirm the appointments; yet, they have not shown up nor called to explain the delay. 

 

I spoke to about 4-5 people from both AT&T and Direct TV for over 1 ½ hours on one day alone.  All I received was another appointment, a lowering of the installation fee and told I could go with another company if this did not suit me.  One lady told me I could reschedule the appointment or go with another company.  Not one person seem to have any real help, comprehension, or compassion for my predicament which has led to a lack of trust and faith in the companies. I have missed work with no pay and was told that was my choice.  Well, one day was my choice the other days were due to missed and rescheduled appointments.  However, the flippant and careless remarks do make feel unwanted as a customer and not valued at all.  This was from both AT&T and Direct TV. 

 

I am both saddened and angry at being treated this way after being a loyal customer for so many years!