Permalink Submitted by Derenda Bradley (not verified) on April 7, 2017 - 11:33am
My name is Derenda Bradley i am a valued customer ( or so I thought), i switched my cell phone service from Sprint to ATT back in August 2016. Att was suppose to buy my contract because of the early termination. I switched 4 lines all were IPhone 6. I received the new IPhone 7 from ATT i submitted my final bill from sprint back in September of 2016. Since then I have been told several stories. I was told the bill was taken care of. I was told the final bill was never received. I was told everything was taken care of. I have been told a different story every time i call in to get this issue resolved. I have all my services with you Cell, home, internet, cable all from ATT and this is how you treat a loyal customer.
I need this resolved ASAP this is very unprofessional. I spoke with Shanice on 4-6-17 and she was going to investigate she calledme back but i missed the call when i tried calling her back i couldnt get through. She called me from 201-330-0028. I called back again this morning 4-7-17 and spoke with Toni at 800-331-0500 she told me it would be 30 days,she wasnt able to help me either. I have called every day this week and spoke with someone diffferent and they all told me a different story. I need this resolved asap. How can you treat your customers this way this is unacceptalbe and very disrespectful. I am going to switch all my service over to anothe company who appreciates loyal customers. Att service sucks and they customer service is worst.
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Switched my service back in August
My name is Derenda Bradley i am a valued customer ( or so I thought), i switched my cell phone service from Sprint to ATT back in August 2016. Att was suppose to buy my contract because of the early termination. I switched 4 lines all were IPhone 6. I received the new IPhone 7 from ATT i submitted my final bill from sprint back in September of 2016. Since then I have been told several stories. I was told the bill was taken care of. I was told the final bill was never received. I was told everything was taken care of. I have been told a different story every time i call in to get this issue resolved. I have all my services with you Cell, home, internet, cable all from ATT and this is how you treat a loyal customer.
I need this resolved ASAP this is very unprofessional. I spoke with Shanice on 4-6-17 and she was going to investigate she calledme back but i missed the call when i tried calling her back i couldnt get through. She called me from 201-330-0028. I called back again this morning 4-7-17 and spoke with Toni at 800-331-0500 she told me it would be 30 days,she wasnt able to help me either. I have called every day this week and spoke with someone diffferent and they all told me a different story. I need this resolved asap. How can you treat your customers this way this is unacceptalbe and very disrespectful. I am going to switch all my service over to anothe company who appreciates loyal customers. Att service sucks and they customer service is worst.