Permalink Submitted by Sonya Stewart (not verified) on November 15, 2015 - 8:47pm
My husband who was with AT&T for years and was the account holder with AT&T. He passed away in March 2015, I realize my name was not on the account but my husband authorized me to be able to access our account. I have made on time payments on this account for 7 months now, & now just because I have low credit I have to pay $455 to change the account to my name. Does it not mean anything that I have continued making the payments on time?
I tried to do what was right and it seems like I am getting punished for it. I could have just left it alone and continued making the payments. My husband has had several bad issues with AT&T in the past & now I see why. I have talked to several AT&T representatives and they all have still told me the same thing that I have to pay and I honestly don't think it is fair. Should I write a letter to their corporate office in Dallas? Maybe the CEO will feel my pain. Because if the bill wasn't being paid & with my husband no longer living, who would you come to for the bill? Me! But why should I be responsible then since its not in my name. Not to mention I called customer service in May to have his phone line shut off but was still being billed for that number.
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My husband who was with AT&T
My husband who was with AT&T for years and was the account holder with AT&T. He passed away in March 2015, I realize my name was not on the account but my husband authorized me to be able to access our account. I have made on time payments on this account for 7 months now, & now just because I have low credit I have to pay $455 to change the account to my name. Does it not mean anything that I have continued making the payments on time?
I tried to do what was right and it seems like I am getting punished for it. I could have just left it alone and continued making the payments. My husband has had several bad issues with AT&T in the past & now I see why. I have talked to several AT&T representatives and they all have still told me the same thing that I have to pay and I honestly don't think it is fair. Should I write a letter to their corporate office in Dallas? Maybe the CEO will feel my pain. Because if the bill wasn't being paid & with my husband no longer living, who would you come to for the bill? Me! But why should I be responsible then since its not in my name. Not to mention I called customer service in May to have his phone line shut off but was still being billed for that number.