Permalink Submitted by Joseph Calitri (not verified) on November 4, 2016 - 2:01pm
My family moved from St. Petersburg, FL to Keller, TX on 10/29/2016. Approximately two weeks ago, my son-in-law attempted to arrange a smooth transition of television, internet and telephone service with AT&T during the change of ownership of our new home. We were scheduled for an AT&T technician to arrive on 10/29, but none arrived. My son-in-law spent several unpleasant hours on his cell phone trying to resolve the problem, was transferred to a number of different departments, and was given another technician date of 10/31. No technician arrived, which prompted even more discouraging phone calls, with no resolution.
An AT&T technician finally arrived on 11/2, provided us with a modem and commenced our internet and telephone service. We had initially considered UVerse cable television service, but had changed to DirecTV through a telephone conversation with AT&T customer service. However, the technician claimed he was unable to initiate DirecTV because he didn't have the proper equipment. He left us with a receipt for his service and gave us his personal telephone number in case we needed further assistance. My son-in-law tried to contact him on 11/4 without success!
I had received several e-mails from AT&T indicating service dates and times, but none was ever accurate. I received a confirmation e-mail today, 11/4, stating that a technician was scheduled to arrive this date between 9am and 10am. None ever arrived. My son-in-law attempted to contact AT&T for resolution but received none. I called AT&T, spoke with a very helpful and courteous lady who tried to resolve the problem through a three-way phone connection with another department. After nearly two hours of waiting and receiving nothing but confusing explanations from the other department.
I was told something to the effect that our orders had become fouled up, the technician who installed out telephone and internet should have been able to do the same with DirecTV, I wasted considerable time speaking with some representative who stated he was from Arizona, and the result was that he couldn't schedule another technician to activate the DirecTV till next week. This entire fiasco was light years beyond intolerable! I immediately canceled the entire AT&T account and my son-in-law managed to schedule a new service plan with Frontier. Hopefully we will not experience the same type of dysfunction that we did with AT&T.
In all my years of experience with cable companies such as Comcast and Brighthouse, utility companies, restaurant service, merchandise vendors and repair services, nothing has been more frustrating, undigestible and unsatisfying as the runaround my family has received from AT&T! I could not award this company with a review low enough to express my displeasure!
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Unacceptably poor service from AT&T
My family moved from St. Petersburg, FL to Keller, TX on 10/29/2016. Approximately two weeks ago, my son-in-law attempted to arrange a smooth transition of television, internet and telephone service with AT&T during the change of ownership of our new home. We were scheduled for an AT&T technician to arrive on 10/29, but none arrived. My son-in-law spent several unpleasant hours on his cell phone trying to resolve the problem, was transferred to a number of different departments, and was given another technician date of 10/31. No technician arrived, which prompted even more discouraging phone calls, with no resolution.
An AT&T technician finally arrived on 11/2, provided us with a modem and commenced our internet and telephone service. We had initially considered UVerse cable television service, but had changed to DirecTV through a telephone conversation with AT&T customer service. However, the technician claimed he was unable to initiate DirecTV because he didn't have the proper equipment. He left us with a receipt for his service and gave us his personal telephone number in case we needed further assistance. My son-in-law tried to contact him on 11/4 without success!
I had received several e-mails from AT&T indicating service dates and times, but none was ever accurate. I received a confirmation e-mail today, 11/4, stating that a technician was scheduled to arrive this date between 9am and 10am. None ever arrived. My son-in-law attempted to contact AT&T for resolution but received none. I called AT&T, spoke with a very helpful and courteous lady who tried to resolve the problem through a three-way phone connection with another department. After nearly two hours of waiting and receiving nothing but confusing explanations from the other department.
I was told something to the effect that our orders had become fouled up, the technician who installed out telephone and internet should have been able to do the same with DirecTV, I wasted considerable time speaking with some representative who stated he was from Arizona, and the result was that he couldn't schedule another technician to activate the DirecTV till next week. This entire fiasco was light years beyond intolerable! I immediately canceled the entire AT&T account and my son-in-law managed to schedule a new service plan with Frontier. Hopefully we will not experience the same type of dysfunction that we did with AT&T.
In all my years of experience with cable companies such as Comcast and Brighthouse, utility companies, restaurant service, merchandise vendors and repair services, nothing has been more frustrating, undigestible and unsatisfying as the runaround my family has received from AT&T! I could not award this company with a review low enough to express my displeasure!