Permalink Submitted by Rick (not verified) on December 8, 2016 - 11:14am
So, started service in June, 2016. Traded 2 Iphone 6's in at that time, filled out the paperwork, sent it in and waited.....waited......waited. Nothing. Called CS on several occasions after 2 months and when I was not disconnected, I was told there was no record of my documentation.
Then, almost 3 months after service started, received 2 notifications (one for each phone) stating rebate was denied as ATT had no record of my trading in the phones. Really? Went in to the store where I did the deal and was told all would be resolved and the store employee would contact me with details. That was 6 weeks ago.
Started calling her again 2 weeks ago and she told me my case had been elevated all the way to the CEO's desk. Now, when I call her she just blows me off. I'm going to make a poster with the details on it and stand in front of the store starting tomorrow and I'm going to stay there until this is resolved. These guys really don't care.
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So, started service in June, 2016. Traded 2 Iphone 6's in at that time, filled out the paperwork, sent it in and waited.....waited......waited. Nothing. Called CS on several occasions after 2 months and when I was not disconnected, I was told there was no record of my documentation.
Then, almost 3 months after service started, received 2 notifications (one for each phone) stating rebate was denied as ATT had no record of my trading in the phones. Really? Went in to the store where I did the deal and was told all would be resolved and the store employee would contact me with details. That was 6 weeks ago.
Started calling her again 2 weeks ago and she told me my case had been elevated all the way to the CEO's desk. Now, when I call her she just blows me off. I'm going to make a poster with the details on it and stand in front of the store starting tomorrow and I'm going to stay there until this is resolved. These guys really don't care.