Permalink Submitted by Kristen O'Neal (not verified) on February 16, 2017 - 4:49am
I have only been an AT&T customer for 3 years, previously Verizon for at least 20 years. Since switching to AT&T i have not been impressed by them at all but up until June 2016 they were at least tolerable. I saw an AD that if upgrade to LG phones with new 2 year arrangement you would receive a $250 visa rewards card. so i thought well that is a good deal i will upgrade 2 phones. so i did the on line order and for some reason it would not process so i called customer service who seemed to have fixed the problem and my 2 phones came in the mail. shortly after i called customer service for another order of 2 lg g pads and ended up in a two hour conversation ultimately adding another g pad and direct TV thinking i would have a bill of $350/month including all payment plans, unlimited data on 3 tablets, 2 cell phones, and adding direct TV. so wow!! yeah sign me up. well direct TV came out and my bill came in. and it was nothing close to $350. so i call, and get told unlimited does not include the tablets and i said well i would not have gotten them, but now i am stuck in a contract that my bill will be not only 30 more a month but that there was another mistake on removing an existing tablet so another $10 up to $40. then come to find out $10 isn't much data at all so i have to change to unlimited on at least 1 tablet so now my bill goes to $350 oh wait don't forget that the base price to have unlimited is more expensive than my old plan so surprise there is another $50 at least. I ask about the rewards and get told i will receive information after 30 days of activation. ok that is just a few days away no big deal. As the months go on problem after problem call after call. I just called again yesterday and after 1 and half hours on phone again they hang up trying to "transfer" me. to top it All of there are no records of all these calls i have made. Well i do. there is no doubt it will take me time to gather all my information and documentation, however, i will spend the time doing it. all i am asking at this point is to have 1 bill for AT&T and this direct TV i never needed to get and the $500 in rewards or credit to my account. All the service representative was worried about is getting me a new S Pen for the Note 5. Unbelievable i gave up 20 years of having service with another coming for this? i will be working on canceling my accounts with out paying anything due to AT&T neglect in customer service.
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I have only been an AT&T customer for 3 years, previously Verizon for at least 20 years. Since switching to AT&T i have not been impressed by them at all but up until June 2016 they were at least tolerable. I saw an AD that if upgrade to LG phones with new 2 year arrangement you would receive a $250 visa rewards card. so i thought well that is a good deal i will upgrade 2 phones. so i did the on line order and for some reason it would not process so i called customer service who seemed to have fixed the problem and my 2 phones came in the mail. shortly after i called customer service for another order of 2 lg g pads and ended up in a two hour conversation ultimately adding another g pad and direct TV thinking i would have a bill of $350/month including all payment plans, unlimited data on 3 tablets, 2 cell phones, and adding direct TV. so wow!! yeah sign me up. well direct TV came out and my bill came in. and it was nothing close to $350. so i call, and get told unlimited does not include the tablets and i said well i would not have gotten them, but now i am stuck in a contract that my bill will be not only 30 more a month but that there was another mistake on removing an existing tablet so another $10 up to $40. then come to find out $10 isn't much data at all so i have to change to unlimited on at least 1 tablet so now my bill goes to $350 oh wait don't forget that the base price to have unlimited is more expensive than my old plan so surprise there is another $50 at least. I ask about the rewards and get told i will receive information after 30 days of activation. ok that is just a few days away no big deal. As the months go on problem after problem call after call. I just called again yesterday and after 1 and half hours on phone again they hang up trying to "transfer" me. to top it All of there are no records of all these calls i have made. Well i do. there is no doubt it will take me time to gather all my information and documentation, however, i will spend the time doing it. all i am asking at this point is to have 1 bill for AT&T and this direct TV i never needed to get and the $500 in rewards or credit to my account. All the service representative was worried about is getting me a new S Pen for the Note 5. Unbelievable i gave up 20 years of having service with another coming for this? i will be working on canceling my accounts with out paying anything due to AT&T neglect in customer service.