Permalink Submitted by Ed (not verified) on March 14, 2017 - 9:04am
AT&T has consistently not honored the agreed upon amount for their bundled services - Direct TV, wireless and internet. I'll speak to someone in their customer services department, or their Department of Escalations or Office of the President to resolve the billing issues and never have any success. I always document the conversations re: when, who and what, but this never seems to help as AT&T does not keep accurate records. Go figure...a company who is supposed to be a leader in communications can't seem to communicate. I believe there is more to this than incompetance. It appears to be fraud, so I have filed a complaint w/ the FCC, FTC and the Department of Consumer affairs.
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Incorrect Billing
AT&T has consistently not honored the agreed upon amount for their bundled services - Direct TV, wireless and internet. I'll speak to someone in their customer services department, or their Department of Escalations or Office of the President to resolve the billing issues and never have any success. I always document the conversations re: when, who and what, but this never seems to help as AT&T does not keep accurate records. Go figure...a company who is supposed to be a leader in communications can't seem to communicate. I believe there is more to this than incompetance. It appears to be fraud, so I have filed a complaint w/ the FCC, FTC and the Department of Consumer affairs.