Permalink Submitted by Michael Casanova (not verified) on April 20, 2017 - 12:57pm
Randall Stephenson, AT&T CEO rs2982@att.com (direct) randall.stephenson@att.com
phone: 210-351-5401 (direct to his secretary)
fax 210-351-3553
alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson's office)
175 E. Houston
San Antonio, TX 78205
To: Mr. Randall Stephenson, AT&T CEO
Sir, I want to make you aware that your site offers several ways for customers to complain besides your general customer 800 number(s). None of the links and or pages work. Do you think that is professional? Also, there is an internet article sighting you by name - that you will have a cease and desist order issued against any ATT customer that you receive a complaint from. I find this hard to be believe that someone who has attained such stature would do such an irresponsible thing to his company’s customers.
With respect, for over Twnety (20) years I have been a loyal paying customer. During that time I have repeatedly complained bout your bellsouth/yahoo email service, and nothing has been done to date. Moreover, Yahoo has no customer service phone number and their email customer service has never responded to one of my emails. By the way, Apple and several of your partners confirm this oversight.
Most recently, the typical password on Outlook was not accepted. When I called customer service they referred me to a third party that would fix it for me for a one year commitment billed through ATT at $16 a month. Do you think this sounds like a bait and switch? Anyway, I am writing you (also I will send this via US Mail Return Receipt Requested) to make sure you are aware of all this, and see if anything happens. I will in the meantime await a response form you and or one of your assistants.
Blog 
Write for Us
Total failure
Randall Stephenson, AT&T CEO
rs2982@att.com (direct)
randall.stephenson@att.com
phone: 210-351-5401 (direct to his secretary)
fax 210-351-3553
alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson's office)
175 E. Houston
San Antonio, TX 78205
To: Mr. Randall Stephenson, AT&T CEO
Sir, I want to make you aware that your site offers several ways for customers to complain besides your general customer 800 number(s). None of the links and or pages work. Do you think that is professional? Also, there is an internet article sighting you by name - that you will have a cease and desist order issued against any ATT customer that you receive a complaint from. I find this hard to be believe that someone who has attained such stature would do such an irresponsible thing to his company’s customers.
With respect, for over Twnety (20) years I have been a loyal paying customer. During that time I have repeatedly complained bout your bellsouth/yahoo email service, and nothing has been done to date. Moreover, Yahoo has no customer service phone number and their email customer service has never responded to one of my emails. By the way, Apple and several of your partners confirm this oversight.
Most recently, the typical password on Outlook was not accepted. When I called customer service they referred me to a third party that would fix it for me for a one year commitment billed through ATT at $16 a month. Do you think this sounds like a bait and switch? Anyway, I am writing you (also I will send this via US Mail Return Receipt Requested) to make sure you are aware of all this, and see if anything happens. I will in the meantime await a response form you and or one of your assistants.