Permalink Submitted by Sheila Dipinto (not verified) on November 24, 2015 - 7:08pm
I am writing to you for your help. I have spoken to several people via phone at Hampton Inn headquarters but no one was able to help me. In September I made a reservation on line for the Hampton hotel in Virginia Beach. The reservation was for the first week in October. I later realized I had to change the reservation for the second week in October, which I did on line. I then found I was unable to get away that week and I canceled my reservation via phone. In October I was charged a fee for not cancelling my reservation. After speaking to someone at the hotel we discovered I had made two reservations by mistake and only cancelled one. This was obviously a mistake and I would like to be reimbursed the cancellation fee. I am asking if you could direct me to someone at HQ who can look into this matter and credit my account.
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I am writing to you for your
I am writing to you for your help. I have spoken to several people via phone at Hampton Inn headquarters but no one was able to help me. In September I made a reservation on line for the Hampton hotel in Virginia Beach. The reservation was for the first week in October. I later realized I had to change the reservation for the second week in October, which I did on line. I then found I was unable to get away that week and I canceled my reservation via phone. In October I was charged a fee for not cancelling my reservation. After speaking to someone at the hotel we discovered I had made two reservations by mistake and only cancelled one. This was obviously a mistake and I would like to be reimbursed the cancellation fee. I am asking if you could direct me to someone at HQ who can look into this matter and credit my account.