Permalink Submitted by William Evans (not verified) on November 24, 2015 - 7:11pm
Reserved a room for 9/23 &24 at the Hampton Inn in Norman, OK. Due to a change in my work schedule, I had to change my reservation to only a 1 night stay on 9/24/2015. After being disconnected by a person that me on hold for 15 min. I called the reservation number again and was given the hotels front desk number, where I was able to change my reservation to just the 1 night of stay, 9/24/2015 and checked out on the morning of the 9/25. My change of stay dates was made well before 6 pm, however when I received my statement I was billed for 2 nights instead of 1. I was informed by the reservation counter that no adjustments or credits could be issued? I called the hotel directly to confirm that the mistake was not on me, and they confirmed just a 1 night stay. How do I get this adjusted?
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Reserved a room for 9/23 &24
Reserved a room for 9/23 &24 at the Hampton Inn in Norman, OK. Due to a change in my work schedule, I had to change my reservation to only a 1 night stay on 9/24/2015. After being disconnected by a person that me on hold for 15 min. I called the reservation number again and was given the hotels front desk number, where I was able to change my reservation to just the 1 night of stay, 9/24/2015 and checked out on the morning of the 9/25. My change of stay dates was made well before 6 pm, however when I received my statement I was billed for 2 nights instead of 1. I was informed by the reservation counter that no adjustments or credits could be issued? I called the hotel directly to confirm that the mistake was not on me, and they confirmed just a 1 night stay. How do I get this adjusted?