Permalink Submitted by Linda Hester (not verified) on March 19, 2016 - 4:39am
On July 8, I booked a reservation online for Friday night 7/24/15. I was unable to print the reservation and no email was sent to me from Hampton corporate with the reservation information. Today I received an email from Hampton Inn customer service thanking me for staying at this hotel on 7/8/15. After calling the hotel and talking with the manager he indicated the reservation was for 7/8/2015 and I was a no show. He indicated the hotel was full that night and he could not refund my money ($209.43).
I think there was an error in creating my reservation, I have made many online reservations without error. Maybe I returned to a previous screen and the date was changed to that day's date (7/8/2015) and because I could not print the reservation nor did I receive an email with the reservation information, I did not note the reservation date. I am hoping you can make some accommodation for me by offering me a free room at a future date, or at a minimum some extra points toward a free room. I have been a loyal Hilton Honors member for many years.
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Reporting a complaint to Hampton corporate headquarters
On July 8, I booked a reservation online for Friday night 7/24/15. I was unable to print the reservation and no email was sent to me from Hampton corporate with the reservation information. Today I received an email from Hampton Inn customer service thanking me for staying at this hotel on 7/8/15. After calling the hotel and talking with the manager he indicated the reservation was for 7/8/2015 and I was a no show. He indicated the hotel was full that night and he could not refund my money ($209.43).
I think there was an error in creating my reservation, I have made many online reservations without error. Maybe I returned to a previous screen and the date was changed to that day's date (7/8/2015) and because I could not print the reservation nor did I receive an email with the reservation information, I did not note the reservation date. I am hoping you can make some accommodation for me by offering me a free room at a future date, or at a minimum some extra points toward a free room. I have been a loyal Hilton Honors member for many years.