Permalink Submitted by Berely (not verified) on July 17, 2016 - 11:41am
First of all KIA in Medina sold me a 2014 Ford Escape and when they brought the suv for me to look at it had this car is not for sale. When they sold me this car the tires was no good on it and the next day I call them and told them them would not get me new tires and I kept smelling like something was smelling like oil in when I first got it I kept taking it back and they kept on telling me ti was from when they clean the engine.
That was the first thing that happen to me and the second thing that happen was that I felt a little of shaking with my car so I call in to the Medina KIA and they told me that I could take to any KIA so that what I did I took it to alliance and the guy got in the car and drove with me on the highway of 62 then he takes it back to store and says we will take care of the problem.
I go and sit down and the guy comes back and says it was your front wheel alignment it needs to be repair so I argue with him telling that I feel I should not have to pay for this because I just got the car and it was a little bit over 30 days. So he told me that I need it done if I take it some where else it might cost me more than what they was going to charge me so I said okay first he told me that it was going to be 168.00 but it wasn't.
They took 3 hours to do my car then I got up and said what taking you guys so long with my car oh he was making an excuse about oh they just get it done so when I got ready to pay for it they jack the price up to 198.00 I ask why it was so high he said there is tax on it. Then he tell me to go to ford to see about the transmission that was driving hard so i call the guy and set up appointment for next Thursday for them to look at it.
Then the next day i take it back to where i got the car from it let them check out the problem them try to charge me an 117.00 to look at the car if the warranty didn't and if it did i would have to pay 100.00 deductible on it so I would not sign the paper So then I go in and by this time I am fire down mad about what is happening to me so the advisory comes and talks to me about what going on and i tell him I am not satisfy with this SUV that i have I told him that it was wrong for me to have to pay for these things and my car just past 30 days on it.
He said let me talk to my used car manager oh yea when I first got in their they said that the manager was not their but he was they try to play me to. So the used car manager go back and talk to these service people and then comes back to me and say that if the warranty does not cover this you will have to pay a 117.00 I ask why I had to pay he says that they fee they charge I refuse to pay that.
So I show him the paper that the other kia guy had charge me he show me that there was nothing wrong with my front wheel that the numbers was good on it and he said that those guys should have never charge you for that these guys try to make a complete fool out of me because i was a woman As a customer I am not satisfy with my car because I was mistreat as a customer. Brought the SUV KIA Bill Doratyin Medina and I took to get it checked in Alliance, Ohio.
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Worst customer service experience ever
First of all KIA in Medina sold me a 2014 Ford Escape and when they brought the suv for me to look at it had this car is not for sale. When they sold me this car the tires was no good on it and the next day I call them and told them them would not get me new tires and I kept smelling like something was smelling like oil in when I first got it I kept taking it back and they kept on telling me ti was from when they clean the engine.
That was the first thing that happen to me and the second thing that happen was that I felt a little of shaking with my car so I call in to the Medina KIA and they told me that I could take to any KIA so that what I did I took it to alliance and the guy got in the car and drove with me on the highway of 62 then he takes it back to store and says we will take care of the problem.
I go and sit down and the guy comes back and says it was your front wheel alignment it needs to be repair so I argue with him telling that I feel I should not have to pay for this because I just got the car and it was a little bit over 30 days. So he told me that I need it done if I take it some where else it might cost me more than what they was going to charge me so I said okay first he told me that it was going to be 168.00 but it wasn't.
They took 3 hours to do my car then I got up and said what taking you guys so long with my car oh he was making an excuse about oh they just get it done so when I got ready to pay for it they jack the price up to 198.00 I ask why it was so high he said there is tax on it. Then he tell me to go to ford to see about the transmission that was driving hard so i call the guy and set up appointment for next Thursday for them to look at it.
Then the next day i take it back to where i got the car from it let them check out the problem them try to charge me an 117.00 to look at the car if the warranty didn't and if it did i would have to pay 100.00 deductible on it so I would not sign the paper So then I go in and by this time I am fire down mad about what is happening to me so the advisory comes and talks to me about what going on and i tell him I am not satisfy with this SUV that i have I told him that it was wrong for me to have to pay for these things and my car just past 30 days on it.
He said let me talk to my used car manager oh yea when I first got in their they said that the manager was not their but he was they try to play me to. So the used car manager go back and talk to these service people and then comes back to me and say that if the warranty does not cover this you will have to pay a 117.00 I ask why I had to pay he says that they fee they charge I refuse to pay that.
So I show him the paper that the other kia guy had charge me he show me that there was nothing wrong with my front wheel that the numbers was good on it and he said that those guys should have never charge you for that these guys try to make a complete fool out of me because i was a woman As a customer I am not satisfy with my car because I was mistreat as a customer. Brought the SUV KIA Bill Doratyin Medina and I took to get it checked in Alliance, Ohio.