Permalink Submitted by Tammi (not verified) on July 17, 2016 - 11:58am
Around two weeks ago my 2014 Optima LX broke down without any warning on the side of the road with the odometer reading 27000 miles. The car was towed to Generation Kia where the following events took place. The service department requested all maintenance records which were provided and which were complete.
The Kia service department removed the valve cover and the Service Manager stated that engine suffered a catastrophic failure from Sludge buildup in the Engine due to poor maintenance (lack of oil changes) . Interestingly the car had just been in the shop at 25000 miles for a battery replacement (warranty failure) . On the receipt Kia stated they replaced the battery and checked all fluids as part of the standard sixteen point inspection. At this point no problem with any fluid including engine oil was indicated.
Despite the above facts the Kia Service team is refusing to stand behind its warranty and more importantly its loyal customers. Worse than that they were rude to my fiancé by not returning her calls and by accusing her of being the reason the car broke down and threatening to have her arrested if she did not return the loaner car she was entitled to.
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Terrible treatment from Kia customer service department
Around two weeks ago my 2014 Optima LX broke down without any warning on the side of the road with the odometer reading 27000 miles. The car was towed to Generation Kia where the following events took place. The service department requested all maintenance records which were provided and which were complete.
The Kia service department removed the valve cover and the Service Manager stated that engine suffered a catastrophic failure from Sludge buildup in the Engine due to poor maintenance (lack of oil changes) . Interestingly the car had just been in the shop at 25000 miles for a battery replacement (warranty failure) . On the receipt Kia stated they replaced the battery and checked all fluids as part of the standard sixteen point inspection. At this point no problem with any fluid including engine oil was indicated.
Despite the above facts the Kia Service team is refusing to stand behind its warranty and more importantly its loyal customers. Worse than that they were rude to my fiancé by not returning her calls and by accusing her of being the reason the car broke down and threatening to have her arrested if she did not return the loaner car she was entitled to.