Amazon Complaints Continued... (Page 2)

I returned 3 one by the way did t require a refund well the acknowledged the one that didn’t require a refund but not the other 2 a rep even canceled my return so I could track the return even though the received it in the warehouse on 7/20

They didn't deliver my product same day and then didn't notify they shoved it in a hot mail box and it melted and destroyed the mail box I'm out cost to replace.

On 7/23/2023 around 9 pm, I was trying to figure out a warranty issue regarding a product and gave feedback regarding the inaccurate product description on the website. A customer service person named Anas had a very bad attitude instead of helping me figure out what was going on. I tried to buy a new camera, but it was a renewed one when it was delivered. I didn’t know that because the website didn’t say that at all. He said it showed in the order detail of the website version, at that point, I figured it was not showing in the APP which I have been using all the time. I was trying to let him know that, but he wouldn’t listen and suspected me of being a scammer and didn't believe me at all instead of taking some time to investigate it. Even though I tried to offer a screenshot to prove that, he refused it and told me that was clear enough on his end, the implication is that I was lying. In the end, there was a sarcastic tone that told me to be safe, and then quickly closed the dialog box.
I've complained many times and each time I've been told I'll get an explanation within 72 hours. But I have never gotten any response.
I am active-duty military and a minority. This sarcastic tone of wishing me safety makes me feel very uncomfortable. I will use all my resources to complain about that person until I get a sincere understanding and apology.

Call took place July 24th 2023, Evening at 4.54 PM.
KDP - reviews support. team.
Poor communication and call was hang up by a manager named Cara because she was upset and being a manager did not know how to talk to a customer.
1st spoke with Laeeq and he could not resolve the issue then spoke to Cara. Requested her manager's contact. She said some manager will contact me, i requested the name. She replied multiple managers someone might call. I asked for all names. She hung up on me. No one has called me in the 24 hours

I recently had a frustrating experience with Amazon's customer service. I purchased a product that arrived broken and when I reported it, they refused to issue a refund until I had packed it up, driven to a drop off location, and then claimed they never received it. After reaching out to both the company selling the product and Amazon's customer service, I was told that it would take up to 30 business days to receive a refund. I expressed my frustration about the time, money, and energy I was losing and explained that I had ordered the product for a meeting on Monday. Unfortunately, the representative was unable to offer any solutions and simply asked if there was anything else they could help me with. As a result, I closed my account due to their unsatisfactory business model, customer service, and products.

This is the worst return experience I have had in the history of any return for me. I have a member of Amazon. Even if there were cheaper prices in other websites, I have always bought from Amazon because Amazon because of great great customer service. However, with these two purchases, dining table and tv stand, several months ago. I still have not been able to return and get my refund. It has been horrible experience for me. I have been having to call every week or two weeks. Every time I call it’s the same three answers that I get 1. they have contacted the seller and I have to wait for the seller to respond. Or, they have requested A-to-Z claim, or 3.they have appealed for A-to-Z claim. It goes in a cycle with no ending. They tell me to call back in so many days, when I do, I get one of the three answers. Believe me, I have called many many times. As of right now, I feel likeI am being tossed around from one agent to the other because I am their headache. This has been going on for several months and all I want is to resolve this issue. As of right now, all I want is to get my refund as soon as possible so that I can buy another dining table and I don’t have to sit on the floor and eat anymore. I am willing to rent a truck and return the dining table and the TV stand within a reasonable time and reasonable manner. If it does not get to you guys. I am willing to to to pay for it. However, this return request has been going on for way too long. I do not have the resources, nor finances to keep calling every week or every two weeks and get the same answer. 

Amazon deliver me two same product and take payment of two while order is one product the size is not fit when i contact for return they return only one product they are harrassing me and not return my second product their customer service representative says that he cannot do anything

I
Have ask you numerous times
Not to park in front of my ,to serve other people today at 12:15 pm serving 4724 Crenshaw
This disrespectful to me
Thank you,
SOPHIA ASBERRY

one of your employees name Jose Alvarez. I know that he already has been in trouble for clocking a female out after she already left. I know that his route was changed. Apparently he doesn't care about his job much. He has a wife and a daughter and goes to my wife's place of employment at Whispering hills and proceeds to make sexual advances towards her. I'm not sure what to do next to get my point across, that's why I'm taking this avenue, cause the next avenue is to take it to a Violent avenue

Ordered an item off of Amazon website cost $86 on the website it said free returns within 30 days I returned it within 2 days and they only refunded me half the money I've called for 5 days now just kept getting the running around this Amazon said this to sellers problem and the seller says it's Amazon's problem

ORDER # 403-9376571-5197107 - 16 June 2023 - Never delivered

When i had a chat with the customer care , The agent Bihu , confirmed that this time i will surely get the item on time.
ORDER # 408-2099820-4435520 - 24 June 2023 - Agent placed an order as a replacement order on my behalf.
The agent didnt deliver as I do not have anything to give for replacement.

I was given a refund reference 171-6648207-9654745 , but I was never paid out my refund.

Such a poor service. I couldnt call customercare service from Norway. Norway Amazon customer care said , they dont help with orders from India. And i recieved no help from India Amazon customer care.

I feel pathetic. Its a big amount for me. please let me know the next steps.

Item delivered to wrong address. Customer service told me the item was delivered and the item may be delivered the following day...gave me inaccurate information concerning my options for a refund. Very bad experience with the whole process

Amazon sent a defective and used robot vaccum. They picked it up immediately but never refunded. Now refusing to refund that they are suspecting something but not giving any information about it.

I spoke to Customer Service. Representative Thomas on Monday, June 19 regarding a missing Log Splitter  that was suppose to arrive by 10 pm on the 19th. I explained that I even  canceled my flight to go on vacation with my wife and kids and had to get a new flight in order to receive the item.  Thomas and I mutually agreed to rescheduled the delivery for Sunday, June 26 by 8pm and I would take an early flight and come home two days early on Sunday so I would be home to receive the item. Problem is our driveway is about 1,300 feet long and most drivers just leave stuff at the road and not at my house even though I update my delivery instructions to state deliver to my house.

Thomas promised to track this new delivery every step of the way.  He even offered me a $100 voucher.

Well, it never arrived on Sunday and I waisted $237 in reissued flights and I’m now told by Customer Service representative Anj that the 130 pound log splitter was scanned today (Sunday, 6/25/23) but is now lost.  Apparently Thomas failed to track my delivery every step of the way as he promised?

I asked Anj to have the Log Splitter reordered at the original cost of $689 as they are in stock and PRIME Promised by Friday June 30. Anj told I would have to wait another 24 hours because the item was scanned on Sunday an came Up missing on Sunday so 24 hours has to pass before anything can be done. Anj told me that After 24 hours I may have the possibility (Not a guarantee ) to repurchase the splitter at the lesser price and but it may use the the $100 voucher Thomas gave me.  Of course the current price has gone up to $1,199 which is not acceptable.

I am EXTREMELY disappointed in the promises made and I. Amazon as a company right now.

Thomas told me to contact him if something went wrong. Well something went wrong. No delivery and no resolution. This purchase has been promised to me 7 days ago and it has still not arrived. On Monday 6/19/23 it was in Santa Clarita. Sunday 6/25/23 it is lost in transit.

Very unacceptable. If this is not resolved by receipt of the Splitter I ordered for the sale price I will be sharing this experience with the company who Makes the splitter and all Social Media Platforms. I truly feel Like I’m getting “the run-around.

Representative was very nice and seemed genuinely understanding. However, I DO NOT AGREE WITH HOW THE ISSUE WAS SETTLED. I got a wood splitter on sale for $689. Amazon Wharehouse lost the item and instead of replacing what was lost, they issued a refund for an item that is no longer on sale and now costs $1,199.99. The mishandling of my purchase was unforgivable. I spent $689 on the tool and over $200 in vacation plan changes changes to be home to receive an item that was confirmed to be at a Wharehouse located 30 minutes from my home.
And now, I will have to pay an additional $600 just to get the same wood splitter that your Wharehouse lost. So my total out of pocket has gone from $740 with tax to over $1,500 with transportation and time arrangement changes and taxes. Not to mention the loss of vacation time.

Unforgettable And unforgivable. This type of treatment by your company is how you lose customers. I use Amazon all of the time. Thousands and thousands of dollars a year are spent by me and my business with your company, I have Amazon business card account, Amazon Music, Amazon Prime and use your Blink, Alexa’s and MyQ systems.

After this experience my company is meeting on Friday reviewing other options to discontinue using your company and going to a competitor other than Amazon.

Amazon needed to fill my order not refund me Amazon made the mistake not me. You lose an item You replace it
Not refund it. Your
Company impacted me
Financially beyond what is acceptable or reasonable

A day later I was contacted by Thomas again to offer me a resolution. Amazon agreed to split the cost on a new log splitter as long as it was sold by Amazon and shipped by Amazon. PROBLEM: AMAZON DOESN’T SELL 20Ton Log Splitters. What a joke!

Your logistics are illegally

My account has been locked I have 9 useless kindles I cannot access their content

No stars at all. I bought 2 computers and 2 extended warranties. Bought 19 May delivered 22 May. One computer stopped working 19 June. I call after wolf 23 June and was told the item could not be returned or reply! Call sever diff numbers each person was politburo said no help due to Amazon purchase! I want to warn Everyone about this. So disappointed. I feel I have been robbed. What a scam. Buy your book from Amazon but watch out for any big purchases that May need help.

Idk why I can’t give them negative stars. I believed I was overcharged and I just spent 3 hours dealing with this issue. First thru chat which I was given a copy of help link to explain what they insisted was program that overcharge was temporary authorization hold and told “check this” and when I started to explain the amount over didn’t match any of the amounts I was charged she ended the chat and said nothing more after “check this”. Then I tried calling the 1-800 # listed on website and they tried everything not to get me to a representative but finally getting thru to someone I spent probably a little over 1.5 hrs with her while she argued the funds would be returned within 7-10 business days after order was shipped (however all items had been shipped and I was still being charged the overage amount). I tried to get her to explain how when I agreed to pay the $126 and I was charged the $148 how they were right for doing so even tho I never authorized them to charge me extra and legally they could not do this if the agreed amount was one amount and she argued that’s how they work. I explained I atleast should of been notified and given option to cancel once they discovered the order had to be fulfilled elsewhere and extra authorization charge would be charged if I agree with it. Even if charge was temporary they couldn’t just charge me what they wanted. Then after the little over 1.5 hrs I excepted I wasn’t getting anywhere I asked to speak with supervisor and was told “that wasn’t appropriate she could not expedite me to supervisor”. I had believed due to these extra charges that were holds it put my bank in negatives and now I had over draft fees I’m on hook for bc I did not agree to pay any amount extra even if it was temporary. And the whole whole I kept pointing out this charge amount I was told was auth hold was different then overage amount I believed I was charged. Finally she agreed to get me a supervisor but one wasn’t available at the time so she asked the amount of overdraft fees I’d incurred and said she would transfer me to overdraft dept for them to credit me the amount. Then magically a supposed supervisor got on phone however I believe this was just another representative bc she wasn’t very helpful nor was she polite in any way shape or form. She did just not seem like she had attitude of someone who was higher up. Anyhow after re explaining this issue and hearing the same thing about auth holds she decided to credit me this amount for what they said was auth hold. I got the transaction I’d number and everything for this credit but then I brought up how come the amount of this charge didn’t match the overage amount I was being charged. She had no explaination. I explained I know some things are charged and shipped separately however none of the totals matched the overage amount. After a good 35 mins I have her the order numbers on each transaction I was charged for. Come to find out the 1 order I thought I was purchasing that day June 9th 2023 was actually 3 different orders even tho I only checked out once and had a total of $126 at bottom. I went to my email and checked my receipt and at bottom was the $126 I believe to of agreed to pay for items but if you look at top two items it did say order number and amount. It’s just not very clear at all. Once this supervisor figured this out she became even less helpful as well as rude and entirely dis empathetic and kept cutting me off and trying to end the call rather abruptly. I explained I still had things to say and where I’m the customer and that is there job to listen to what I have to say and ensure I was satisfied to a degree she needed to listen to me. I explained the service I got this this over 3 hour ordeal was absolutely worst I’ve ever gotten. Got hung up or chat falsely ended and my issue was not heard or dealt with. Then rep on call did not even try to understand the issue or listen to my concerns or what I was explaining and just kept repeating this was how forfillment worked and I would be credited back money in 1-2 weeks time and that it was ok and company policy for Amazon to charge extra amounts and fees not agreed upon and that they aren’t obligated to even notify of extra fees nor would they allow them to decide if they wanted to pay these supposed extra temporary fees. Then she refused to escalate the call or let me speak to anyone else. And it wasn’t until I said I was reporting all the charges as fraudulent to my bank bc they didn’t add up to agreed upon amount and that I’d report to better business bureau as well as get a lawyer bc legally you can’t just charge someone more then they agreed to pay even if it’s temporary did she try to do something to help me. I was told the overage fees were going to be credited to me by that and then someone else got on phone who also was unwilling to truly listen to the facts and figure out what was really going on and where the true issue lied. Every step of way for me trying to explain this I was cut off and she’d say is there anything else. (Basically she felt bc I was unaware it was 3 separate orders and didn’t understand that at time of check out my issue was worthy of her time even if I was just trying to explain how awful this service was dealing with issue. I mean she credited me back almost $17 bc everyone believed it was temporary auth charges so obviously not a single soul really listening to what I was saying and trying to get a true idea of issue or problem that existed). I’m just so disgusted in amazon as a whole. And now that I’m aware they can and will and feel that it’s ok to charge someone more then agreed upon amount I’m certainly never buying from Amazon ever and I will make sure everyone knows that this is there typical and customary practices (that’s basically a quote of what I was told also). I’m so disgusted. And now bc this took 3.5 hours now to sort out I’m late for work which also effects my quality of life and financial situation. It’s sad bc I really did enjoy amazon and think they have great stuff and decent prices.

This has happened many times. When our orders get delivered, and my sister and I order A LOT from Amazon, the packages are being left outside no matter what the weather conditions are. Just this weekend, 5 packages were left in an area where deliveries are never left and they sat out in the rain all day Saturday and Sunday and weren't found until Monday. Needless to say the packages were completely soaked and falling apart. Luckily these were items that couldn't be damaged by getting wet, but there have ben a lot of times when the same thing has occurred. We have put in the comments sections that the items need to be put inside the barn behind the large metal horse sculpture, yet they are more often than not left outside the gate where anyone can grab them, left outside the barn because someone was to lazy to slide open the barn door, or like this weekend, put somewhere so they're not found for a couple of days. My sister orders a lot of fabric and wood items that, if they got wet, would be completely ruined. If someone is too lazy to walk an extra 20 feet and put them inside the barn, the least they could do is put them in plastic bags. I realize that work staff is low now, but that doesn't excuse the fact that merchandise that we consider important is being treated like it's just a massive inconvenience to the delivery person.

Experienced delivery driver, leaving my overnight package at the wrong address at 6 AM in the morning. Is first and foremost, they take a picture of where they left the package, and I called customer service and they can verify that it’s not my house, why should I have to wait to get a Nother package sent to me for over 24 hours. If drivers are only going by a GPS system, it is not always accurate. Drivers should verify that they are at the correct address, if the address is posted clearly for them to see. Why a simple knock at the door is not required for drivers to do if they get out at your address and leave it at your door. Even a simple phone call or text message will let the. Customer know to look out for the driver, if necessary. Not too many people will except an overnight delivery, and not be at home to receive it especially . Not too many people will except an overnight delivery, and not be at home to receive it, especially if it is coming between specific hours. This policy and procedure is unacceptable for a prime member who utilize the service and the products.

Zero stars needs to be an option. Amazon has become an evil monopoly that doesn’t care about unacceptable “customer service” which in their case is NO SERVICE, NO Problem solving, COMPLETE apathy, dishonest with refunds!

Ordered pack of 4 air filters. They came unwrapped in cardboard at a MERV 13. I will not use contaminated filters! No refunds given because i used credits in my account balance that they claim were one time only promos. $53 of my money —amazon won’t return. 45 minutes on phone and all 4 people were useless, helpless, robotic and wasted my time unapologetically as usual.

They are unable to deliver a package to an apartment door! At $150 year for “Prime” —which equates with ZERO service, monoploly—who takes their customers for granted. Amazon has become EVIL as most monopoliies do. i’m having to drive to a locker away from my home elsewhere to pick up a purchase. Rotten company. I’m done with them. Years if apathetic “leadership” and robotic foreign reps And failure to provide refunds and points owed back to account!

Done!! Evil company!

My complaint is about not being able to purchase a Google play card. If we're not allowed to purchase a Google play card with a Amazon gift card then why would you even allow us the opinion? You can keep the $50 dollar Amazon card that I added to my account. I will make sure to deactivate my account completely and never will I use Amazon again.

I try to always order things that only take two days to get here. The past couple months there's been a lot of late ones. A few times those have been gifts for birthdays, Mother's Day ect.. My mother is terminally ill and won't be here next Mother's Day. A special gift I found for her on Amazon she didn't get because it never came. I reached out to customer service and was promised a refund in 48 hours but never got that either. Instead I got an email from the company that made the gift saying I basically needed to look a little harder for it because they were showing it delivered. It wasn't and it made me feel like a liar when in fact I was telling the truth. So not only did my mom not get her gift, I am out $25.00. I wouldn't be making a big deal about it but this isn't the first time I was promised a refund and didn't get it. I really enjoy shopping on Amazon but I'm getting really annoyed with my things I order being late or not showing up at all and I'm really angry with being out money. I pay my mom's medical bills and I can't afford to be throwing money away. Another issue I have complained and complained about was the Bed Head shampoo and conditioner bottles leaking. I get promised it'll never happen again and sure enough next time it does. This last time was ahuge mess because both bottles had leaked and I had less than half a bottle of each. Can't keep complaining about it because I don't want to be called a liar.

Can I give zero stars? I bought a $6 Amazon Basics bulb that works with Alexa. It did work for 4 months. Then quit responding to Alexa, no matter what I do. The first agent denied that their is a warranty on the product and that it is too late to return it. I don't want to return it...I want a working replacement. He asked me to send him a copy of their own warranty, available on their website. So I did. He emailed back that the order number did not contain a bulb. I sent back a copy of the order that clearly shows the bulb on my order. Crickets. Finally called back and got another person I could not understand, who took 35 minutes to finally offer a refund if I would return the bulb. I'm not going to go to the UPS store for a $6 refund. All I want is a replacement bulb under warranty. Bottom line, I can't understand the reps, they don't know the product info, they can't read orders, and Amazon does not stand behind their own products. No more. Canceling all subscriptions.

I applied to merch by Amazon. I got turned down by what I think is a robot, and got an email from a robot. I got 2 emails that were the very same message. I wish I could speak to someone from merch, but they don't give a phone number. It feels unfair. I wish merch had a customer service because I love Amazon. They're a great company, but merch Amazon doesn't seem fair using robots to reply to messages

Customer service is very poor. Front line associates speak poor english and provide conflicting information requiring me to ask for a supervisor.
Last interaction was with Nik who was very rude.
Orders are seldom received on time.

I had placed an order for 3 articles which was supposed to have been delivered at my door yesterday,instead the delivery was made at a shop on the main road & l had to go & bring it from there.l raised a complaint regarding this & l was assured that it would not happen again.The second delivery which was supposed to be delivered today was being given at the same shop.On phone l told your delivery boy that it has to be delivered at my door,to which he replied that he would take it back & he did take it back.ln spite of repeated assurance from your customer service that my package would be delivered at my door,your delivery refused to do so& was rude & disrespectful .I intend to take this up with the consumer forum for deficiency in service & damages for the hardship l faced,in spite of your customer service assuring me that the 2nd & future packages would be delivered at my door,at the given delivery address

In April my card was charged $14.99 two times for something I didn't purchase. I reached out to Amazon Customer Service 4 times and was told they cannot help me because I can't verify the account that made the purchase. After explaining them several times that I didn't make the charge or give my card numbers to anyone they advised me to cancel my card and dispute the charges. I did as they instructed and upon receiving my NEW debit card, I added it to my Amazon account and on May 19, 2023 I was again charged $14.99 for something I didn't purchase. None of these charges are even linked to my Amazon account at all and yet they refuse to credit my card fir the charges. They advised me to cancel my brand new card and dispute the charge with my bank again. My bank allows one free card per year. I shouldn't have to pay for another card because Amazon account security is flawed. Let's not even talk about the insane inconvenience of having to change the payment of ALL my bills linked to the same account. DO BETTER ANAZON!

I couldn't change the phone number on my account. I went through three people on the chat box, two people on the phone and finally a supervisor that couldn't care less if I closed my account. They all told me that my current prime account was dormant. I told them that I am in Canada, they split the accounts years ago so that I could no longer access amazon.com with my account information, and I didn't care. None of them would look at my amazon.ca account. I closed my account.

I received a $25 Amazon gift card and applied it to my account and placed an order and they locked my account and refuse to talk to me and refuse to unlock my account is and won't give my gift card balance back on my gift card . They claim they want ownership proof . It's a gift card that was a gift . How do I show ownership of that. I need help getting this resolved since they refuse to help . Thank you

I ordered 44 shirts for a company event. Part of the order didn't arrive (specifically 17 shirts). I reached out via chat to customer support. The agent stated that she could see that a portion of my order (the 17 shirts) missed the departure scan and were not going to be shipped. She asked if I would like to cancel the order and that I would need to re-order the shirts. I said yes, cancel it (remember, she stated the order wasn't going to be shipped).
She cancelled the order and I never got a refund or anything showing that 17 shirts from my order were cancelled. I called this time. Spoke to TWO individuals. One of whom hung up because I think they realized that we couldn't communicate in the least- I couldn't understand her and she couldn't understand me. I call back. Same thing......no one could understand eachother until eventually we just sat there. Nothing could be fixed. So......I am sending back my order but no idea if I'll be refunded the correct amount. The order the agent cancelled just doesn't show any longer.......there is no refund and nothing on my end showing cancelled (so I will be out of pocket $456 with literally NO ONE you can talk to about it.) Reason 31,222,445,333 why people are getting real irritated w/Amazon these days

Its sign i got my delivery on 16 yh of May.Its not true.I didn t get it till now.
I did write to them twice already and they want me to contact them in tree days ,not like they will contact me!!!!!
All a time they asking me to look for my package by my neighbours!!!!!!
1/Its only my house n 3 on the street
2/ Carrier contacted me by phone 2 minutes before he should come when he never came
3/I don't know which company should make delivery that i can check
4/They treat me as a cheeter ,so where is my sign i got a package?!
5/Today i was on chat with one of asistant and its the story again.Wait next 3 days and contact them if i wont get my package!!!!
6/ im 67 years old and im on a weel chair!!!!!!!!
My payment no 406-7613594-4658744 amazon.es

I spent almost two hours on hold and transferred and told a lie about my refund. My bank was blamed everytime. I then called my bank and they confirmed they did NOT reject my refund. It was initiated but money wasn’t sent. The supervisor continued to blame my bank. Took no accountability and said all he could do was put my refund on a gift card which forces me to buy from Amazon. I asked to have the money refunded to my bank card and I was told they could only issue a credit and continued to lame my bank. The customer service reps I spoke to were so rude. I don’t want anything from Amazon again. Im now forced to because my money is on a gift card for Amazon. I have ordered products through Amazon as long as Amazon has been in existence and I have never spoke to anyone as rude as the two people I spoke with today on top of that I can’t even get my money put back on my card so I’m being forced to shop with Amazon and I don’t care to.

I I just started trying to use my Amazon store card all my info matches my account and everything everytime I try to buy something my account would get locked and then when filling there form out with proof of ownership my account would right after close I tried to talk to customer service about this meny time I keep getting bounce told to do things that didn't work and all kind this last time I tried to get help the supervisor jerad keep telling its my bank which is bs because my bank says I'm fine no locks or holds and I have my full credit amount then after I tried to explain this again he just cut the chat without fixing my issue

I rented a textbook for the semester and I Returned the rental on time (May 4th for two rentals. One was due May 23rd and the other was due on May 24th. I called Amazon at 9:00am and everyone that I spoke too did not help, put me on hold for 30 plus minutes, and kept transferring me to various supervisors per my request however all of them did not help and claimed I would not get a refund. I’ve been renting textbooks with Amazon for awhile and never had any problems and after what I went through today, I will mo longer be using Amazon. I have deleted my account and am very disappointed with my experience today. The company has shown the lack of knowledge and sympathy they have. I wanted to write that complain because it took 5 hours to resolve this issue and to get the money back on my card. I am beyond frustrated and again, I will not be shopping with Amazon again.

I made an order three times and they stopped my account and i missed the promotion and also currency exchange will be more higher than before so i need an investigation in my case below is the mail i made the order twice from
Karimahmedhassan93@gmail.com
And today it costs me 831 euros so why i have to appeal this differrence
For contacting me

Ordered a large chicken coop which came with missing parts. Contacted Amazon and wasn't given the option to get the missing parts. Was told I wouldn't get a refund until returned. It's a large item that was delivered and was told it would be picked up today for return. Didn't happen. Have another ordered and not refunded yet for this one. Who knows when it will get picked up and I'm expected to wait for my money.

Amazon Has Done Terrible Things To Me.

I have been an Amazon Prime Member for 12 years now. At the beginning their customer service was excellent and I even got their credit card. This past year they have become a nightmare to deal with & have stolen money from me & permanently banned me from writing reviews because of "suspicious activity" on my account. Let me be clear, I have left maybe 3-4 reviews the entire 12 years I've had my account, & I only reviewed something if it was a terrible product & I tried to save others from buying it.

Furthermore, I ordered a Razer Monitor a few months ago, & the package was ripped open when it arrived. I tested the monitor & it was not the model I ordered, so I sent it back. Shortly after I received an email stating that I was not getting a refund & they were keeping the $1200 monitor I sent back, so I lost a lot of money. I tried going through the Better Business Bureau & Amazon laughed in my face & said they would be happy to speak to my legal team.

Recently I ordered 3 Limited Edition Nintendo Switches, and they were stolen off my porch. I have specific delivery instructions I have left Amazon, that they are to knock and if no one answers to deliver another time, to make sure my packages didn't get taken by porch pirates. Well, they refused the refund without a Police Report, which I did. Even after the Police investigation was done and the Police Report was approved, I sent it to Amazon as instructed. They still denied me a refund/replacement, so I had to call and argue with them & they finally agreed to the refund.

Amazon in its current state is a complete mess and they no longer know how to care for their long-term customers who have spent hundreds of thousands of dollars on their platform over 12 years. Stay away from this company if you can & order from other online retailers, as places like Walmart & BestBuy Online are stocking the same products now and they have much better delivery and customer service. I wish I could give Amazon a 0.

When using an amazon business account, business customers should receive an actual paid invoice or paid receipt rather than a "final details of order #xxxxxxx" page which is not a business document or acceptable to government entities regardless of how they pay. Business to Business customers should receive a legitimate paid invoice/receipt.

I paid extra on top of my prime subscription, to receive a product (medical
Supplies) on time and the delivery was delayed 3 times because of carrier issues.I called customer service and they assured it would arrive that day and it did not. I even ask for a refund and they said I’d have to wait til I got the package. The lady wouldn’t let me talk to. Supervisor. Now the package might not get here til the next day late which will make it over 20hrs late. I’ve spent close to 2k in the last couple months including using Amazon as a registry and I’m seriously considering canceling everything jusy by the way I’ve been treated.

This s ,the second time I have ask you to ask your drivers not to park in front of my house 6:45 pm delivered at 4728 crenshaw , me my self live at 4725 crenshaw
Thank you,
Sophia Asberry
May 4,2023

Try to order prime. CAN'T !!!!

I was hung up on today by Rick a person who identified himself as a Amazon customer service supervisor.
I received order #112-8634033-4976218 Power Stop Rear S4764 Pair of High-Temp Red Powder Coated Calipers on April 14,2023.
While at the Brake shop I was advised by the manager of the shop that the calipers were missing these very important washers that lock the calipers onto the brake rotors. I had to find and purchase these washers and pay to Uber to the parts store to purchase them. I have never been treated so rude as I was tonight by this Supervisor Rick. Needless to say I am a very disappointed prime customer .

Simple order was supposed to be here on 4/13, then 3/15, then changed carriers to make it 3/20. Accompanying email said "Please allow an additional day or two after the delivery estimate for the parcel to arrive." That would make it the 21st or 22nd. I understand things happen. What I would appreciate is some acknowledgement of inconvenience and an attitude of trying to fix the problem. This agent offered neither and said, contrary to what I'd been told on the website, that I couldn't return or order a replacement for one more day (tracing day?) when, if i reordered today, I would receive the items on the 19th. Very frustrating! ( first time I have ever been dissatisfied with Amazon customer service)

Kevin Packard

All too often, I have been let down by Amazon and its inability to keep its shipping promises. Time after time, I have ordered objects with a posted shipping date, fully expecting to receive the item on that date, only to get a notice saying, sorry, it's running late, but it is on the way. In several cases, I needed the item before leaving to go out of town, only to be forced to buy it at a local store so I could leave town as planned. In one case, I paid extra for expedited shipping, only to be told the item would arrive on the day I would have received it if I didn't pay for expedited shipping. To make matters worse, the customer service representative insisted that I wasn't entitled to a refund of the expedited shipping fee. After going round and round with him, I finally got fed up and asked to speak with a manager. Now one of my most recent orders is not being delivered as promised. If Amazon can't keep its shipping promises, you should stop posting delivery dates.

hi my name is richard matte i requested a refund for the item i bought from amazon a hisense 50A7gvULTRA HD VIDAA SMARTTV BUT I RECEIVED DAMAGE SO I SENT IT BACK FOR A REFUND IT S BEEN 30 DAYS I HAVE BEING WAITING FOR MY REFUND MY ORDER NUMBER IS 701-5894222-2237823 SO THIS IS WHY I AM FILLING A COMPLAINT SO PLEASE RESPOND TO THIS LETTER REGARDS ...RICHARD MATTE

I have 6 charges on my company Am Ex that I did not purchase.
They were all done on 4/13 in the amount of 14.00.
The card is for business only, and this cause's a huge problem for me.
I believe it was hacked and I need to have those charges taken off.
I never used this card on the 13th.
Its the AmEx that ends in 1113
Please let me know what needs to be done.

It is impossible to reconcile what the charges are per item and what shows on your credit card statement. The amounts are different .

I requested to return my Amazon order 112-8776296-3855446. Amazon sent a return label, and I shipped the package off on 01/04/2023. UPS delivered the package back to the Amazon facility on 01/06/2023. For the last 3 months I have been arguing back and forth with Amazon about refunding me for the item. I returned the item and they keep refusing to refund me, saying that they did not receive the item and that their facility did not “process” the return. However I have proof that UPS did ship the item back to them, and I also have the tracking number that shows the item was sent back to the right location. The amazon return UPS tracking number is: 1ZR9Y1900323804171 I also have screenshots and proof of Amazon saying that they did receive the item, however they still aren't going to refund me.