Contact Apple Vacations Corporate

I was trying to book a vacation to the Dominican Republic now for over 4 weeks. The agent that responded to my initial call passed me on to another person that never returned my calls. After reading all the complains with Apple I'm now glad I was not able to book with Apple. I used a local travel agency and they got my family of 8 needing 4 rooms booked by the end of the day! Apple Vacations is loosing a lot of business because of poor communication to your customers!!!

I booked a trip April 20th to the 27th 2019 in the Dominican Republic. I paid for my cousin and his wife to go as well.. I did not get the insurance on our trip as my husband and my family have been going there for many years, unfortunately he has past away 3 days ago at the age of 52 and just retired from serving on the police department for 24 years. Im being told that i can not get my money back due to not having insurance. His wife does not have the money to pay me back nor does she want to go without her husband. Im asking if this is true due to a passing of a person, you still will not give a refund? If you need a copy of a death certificate, i can provide that.

I need a answer to this question so i can figure out what my next step will be - im the one out of the money, and i cant afford that either.
Thank you
Paula Schuk
(716) 410-1553

I booked a package back in October 2018 - Unfortunately we had to cancel due to unforeseen circumstances, apple vacations said they would refund part of it and give us credit for the air. Today... I have been trying to talk to someone , since 7:00 a.m. to 11:00 a.m.) to book another package and use my credit to no avail. This is frustrating - I need to use this credit and book something else - can't talk to anyone, no number or customer service e-mails :0(

Junior Suite Tropical View is the room we were supposed to receive - reservation is below as your system would not accept a pdf attachment. We received a room facing the service entrance parking lot.
I am inquiring what the room rate difference is and how to go about receiving a refund.
Additionally, we traveled with 2 other couples who received the correct rooms. We were not able to join in the fun on a regular basis as our room was on the other side and up on the 3rd floor (facing the service entrance parking lot). We tried to get them to change us, but they did not have a room for us.
We are making a stink out of this because this also happened to us with Southwest Vacations when we went to Cabo in 2017.
I would really appreciate some kind of compensation since we paid for the room. Overall we were very happy with the resort and the service. I would give it 5 stars. We just didn't get the room we paid for once again.
Thank you for your consideration and prompt reply.

Primary Member Info: Account Info: Booking/Purchase Info:
Name: Dennis Kasperbauer
Address: 23438 Highway 30
Carroll; IA; 51401
Country: United States
Email: dckasper57@gmail.com
Member Account ID:131213
Type:Member Date: 5/2/2018
Booking / Purchase ID: 14793
Transaction Type: Agent
By Person: Lola Pullen
Request ID (Internal): 21661
Trip ID (Internal): 14793
Package Information
Supplier: Apple Vacations
Package Description: Apple Vacations All Inclusive Package to Punta Cana 1/26/19-2/1/19 including round trip airfare, transfers and 6 nights at Secrets Royal Beach Punta Cana
________________________________________
Airfare
Flight Information
Res. Name: Thomas Ecabert Contact #:
Flight Type: RoundTrip Flight Class: Adults: 2 Childern:
Supplier Booking ID: 0054946405
________________________________________
Departing Flight
________________________________________
Departure Arrival Info Details
Airport: Eppley Afld - Omaha, United States - OMA
Date: 01/26/2019
Time: 06:25 AM Airport: Minneapolis St Paul Intl - Minneapolis, United States - MSP
Date: 01/26/2019
Time: 07:44 AM Airline Name: Delta
Flight Number: 1720
Change of Planes: Total Time Between Flights: 2 hr 11 min
Departure Arrival Info Details
Airport: Minneapolis St Paul Intl - Minneapolis, United States - MSP
Date: 01/26/2019
Time: 09:55 AM Airport: Punta Cana Intl - Punta Cana, Dominican Republic - PUJ
Date: 01/26/2019
Time: 04:58 PM Airline Name: Delta
Flight Number: 626
Return Flight
________________________________________
Departure Arrival Info Details
Airport: Punta Cana Intl - Punta Cana, Dominican Republic - PUJ
Date: 02/01/2019
Time: 03:25 PM Airport: Minneapolis St Paul Intl - Minneapolis, United States - MSP
Date: 02/01/2019
Time: 07:15 PM Airline Name: Delta
Flight Number: 394
Change of Planes: Total Time Between Flights: 1 hr 20 min
Departure Arrival Info Details
Airport: Minneapolis St Paul Intl - Minneapolis, United States - MSP
Date: 02/01/2019
Time: 08:35 PM Airport: Eppley Afld - Omaha, United States - OMA
Date: 02/01/2019
Time: 09:59 PM Airline Name: Delta
Flight Number: 1749

Passenger Information
Passenger Name Birthdate Frequent Guest ID Document Info(if required)
Thomas Joseph Ecabert 01/28/1959
Kelly Lee Becerra 12/03/1961

Other
Booking / Purchase:
Purchaser: Thomas Ecabert Type: Transfers Package: Punta Cana Vacation

Supplier Booking ID: 0054946405
________________________________________
Description: Round trip transfers between Punta Cana airport and resort
Hotel
Hotel Stay Information
Name: Secrets Royal Beach Punta Cana Av. Alemania S/n Punta Cana 23000 Dominican Republic Phone: 866-467-3273
Check-in Date: 01/26/2019 Check-out Date: 02/01/2019 Nights: 0
Check-in Time: 12:00 AM Check-out Time: 12:00 AM
Res. Name: Thomas Ecabert PH #: Loyalty ID: -
Supplier Booking ID:
________________________________________
Room 1: (2 Adults - Child)
Room Type: Junior Suite Tropical View Description: Other:
________________________________________
Res. Name: Thomas Ecabert PH #: Loyalty ID: -
Disclosures Information
Charges & Payment Information:
Charges: $4,383.26
Payment: $400.00 Kelly L Becerra - 4367
Amount Due: $3,983.26 Final Payment Date: 11/28/2018

I booked a group trip for the Sandos Caracol Resort in Playa Del Carmen when you had the promotion of the 11th person flies for free this summer. Ottawa Travel Agency, Ottawa Illinois 61350 is my representative. Georgia Brown, owner, had discussed this special with me and my group stating what a great resort it was and that she had visited there, so we booked it with the understanding of the special. Beginning on September 1 Georgia sent emails to the Sandos Caracol Resort Rep Wendy confirming that I was going to receive the discount. Months have gone by and rarely did she respond and when she did NEVER did Wendy state that the booking should have been created a different way that how Georgia booked it and is NOW (this past week) stating the I do not get the discount. I am not very happy and Sandos is stating that it is Apple Vacation's issue and their hands are tied. I would like to see this resolved as I book group trips for many years since 2003 and ALWAYS utilize Apple Vacations. I am not getting anywhere with Sandos and they are saying that its Apple Vacations problem. Georigia refuses to contact her Apple Rep stating that she is a young woman and does not have any experience and would not be able to help us. Can you please help me continue to believe in Apple Vacations and fix this high dollar mistake. It really is annoying because we have been chasing this problem since September. My entire group is paid for and I would like to see this resolved. Please feel free to contact me 1-815-252-7771 or Georgia Brown. I really don't want to use my lawyer at this point, and you are my last resort, because I cannot find anyone that wants to be held responsible. We leave on January 19 and I would like for this to be resolved. Thank you very, very much. Going on a great trip and am sad : (

I purchased a vacation package through Apple to Cozumel. The plan was for my ex husband and I to suprise our grandkids who would be there with their parents. I am living temporarily on the east coast for work, my ex, my daughter and her family live in the midwest. We booked the vacation together and arranged our flights to meet in Atlanta and continue to Cozumel. He offered to bring my valid passport from the midwest and give it to me in Atlanta. Upon checking in in Boston two hours early I was denied boarding without a passport as my final destination was Mexico. and considered a no show. Of course I had my license and other id needed to travel within the US. I had two separate flights and would have to transfer to the international terminal for the second flight. I had purchased the travel protection plan as well. I tried to reason with the airline and purchased another ticket to Atlanta but they sold the seat I already had and put me on standby. My original full fare vacation seat was sold to someone else and I did not make it on the flight as a standby passenger. Nowhere in any of the documentation does it state that a passport is required to board at the origin of departure. The documents only state that travelers are responsible for required travel documents to foreign countrries. I not only am out the cost of the vacation but travel and a hotel stay in Boston the night before a 7am departure and all expenses incurred to travel back. I think it is reasonable to request a full refund from Apple as it should have been made clear that a passport, in addition to a valid government id was necessary to travel on a domestic flight that was connecting to an international flight. I contacted AVOK as well and was told this type of travel interuption was not covered. Needless to say, this unnecessary mishap ruined what should have been a great family vacation.

Summitted a complaint no response.

I booked a vacation through one of your travel agencies and paid a $600 deposit. I was not told when the remainder of the cost of my family vacation to Secrets, Montego Bay would be due and did not receive an email. I emailed the the agent Mathias who took care of me at the Apple travel Agency in Fayetteville, AR. Thee street name is 24, East Meadow Street. I told Mathias that I would have to cancel my trip because my son was sick and had been advised by his doctor not to travel. Naturally myself and the rest of our family were very disappointed that we would not be able to go to Jamaica over Christmas,2018. December 24th-28th. We were very much looking forward to a short break. I am recently widowed and wanted to make Christmas a little brighter , as I knew this would be a very hard holiday without their father. Mathias helpful and checked with Accounts department to see if I could get my $600 refunded. They said no.They claimed it was part of the cost of my vacation and not a deposit.
I asked if I could put it towards another vacation with Apple next year . They said that Apple Vacations policy does not allow you to do that. I was never asked about or advised to take out insurance either. I would like you in these difficult circumstances for my family to please consider making an exception to your policies and refunding my initial $600 payment given to you at the beginning of August when I first booked our trip. Please would you get back to me at your earliest convenience. Thank you.

We have used Apple Vacations for many years. This will be our last! Called to pay a payment, there credit processing wasn't working properly.. I called my bank it had been taken out.. Called Apple Vacations back, no record of it.. bank said up to 30days to put back into our account.. Apple truly didn't care.. The lady in accounting didn't want to deal with me Gave me a bogus name and bogus extension.. Ended up putting on another card.. so today called to make final payment.. need the last card you used... had no idea!!could give them all information,, guy was like nope have to have last card.. who is going to pay for a trip I'm our name besides us.. very rude.. Very disappointing with this company.. Travel alot with company, but not again..

The trip we had was very nice and the people truly friendly. The only drawback was that I was eaten alive by something in the bed. I spoke to the Hotel the first night and they sprayed and I continued to have issues. We inspected the bed and it wasn’t bed bugs nor mosquitoes. Finally, when I got home, my clothes were infested with ants that were aggressive and enjoyed my legs on the way home on the flight as well. It was not a full pleasure trip for my first time out of the USA, because of the bites from the ants all over my legs, arms and back that caused huge lumps all over.

Booking #0054195330 please review all of the notes on this. I booked to Punta Cana. First representative sold me something that didn't exist along with phony pictures of the hotel of the room I was getting. picture number 16 for the puntal cana Palace. I called to ask questions and the next representative said that the room wasn't available nor was it ever available yet on Apple Vacations web site it had the picture of the room and the rep. said she contacted the hotel requesting the picture room.

Bad that I was lied to when I booked. when I called the rep. reviewed and listened to the phone conversation that I had originally. Listen and you will hear that she lied to me. That's not nice. I did get my money back for the trip. Look at the notes 4 different conversations took place prior to my getting my money back over 4500.00 refunded to me. I would like a higher answer to what happened originally. I would like a response.

Please listen to the tape of the phone calls about this booking and respond to me. Phony pictures of the available rooms and a lying representative who said she made phone calls to the hotel in my behalf to get the room I requested. All documented down if you need proof.

Booking number # 0053874097. Me and my wife, we arrived on May 24th at 2.30pm to Dreams Punta Cana and we were offered right away an upgrade to preferred room. It was fishy right from the start that they offered us a "better room" for free. We wanted to see a difference so we went to see both of the rooms- upgrade and the one we booked. When we entered the first preferred club room we noticed that the room smelled like mildew, mold and people's sweat. We smelled pillows and sheets and they were disgusting, damp with yellow spots all over them. Then, the usher boy showed us the regular room (the one that we originally booked). Smell was the same. We didn't see much of a difference between upgrade and regular. My wife has severe allergies and she instantly started sneezing and coughing. At that point I knew it was not a joke.

We went downstairs and asked for a room change, again someone from the front desk took us for another tour around the preferred club rooms. We entered 5 of them. Every single smelled like cat pee, mildew and sweat. My wife couldn't stop sneezing. We came back to front desk and we were directed to apple vacation representative. We begged her for 1.5 hour to find us a room in other resort. She did, unfortunately upgrades like that were over $3,500, above what we already paid for getting to Dreams. Nobody from the front desk approached us to offer help, they were actually avoiding us each time we tried to talk to them.

My wife started crying because the only reason we planned this vacation was to celebrate her 30 birthday that she turned on May 25th. She was desperate about her allergic reaction and we decided to not make it any worse than it was and we booked ticket back home for the next day (May 25th). We couldn't enjoy this resort due to its disgusting and not hygienic conditions. We wasted days off at work and my wife's 30th birthday was ruined, we spent it in an airplane flying back home.

I went online to check if it was only me and my wife who found these rooms nasty and we found at least 30 other reviews complaining about the same issues. How is it possible that this resort has 5 star reviews ?The conditions are barely reaching the 2 star review and i would give that only for the beach because it was nice. I don't know where else I will complain and if i have to write thousand reviews to open people's eyes i will because this is disgrace.

Additionally, we booked a flight back with frontier airlines because we didn't want to stay another day. We checked out from Dreams hotel on May 25th at 11.10am. When we asked at the front desk if there is a vehicle available to take us to the airport on the day of our flight, we were told that only a local taxi can drive us back which we felt that would be very unsafe. Luckily, the apple vacation representative helped us with getting a ride. It was the apple vacation bus taking other guests to the airport.

I added also a video of mold growing in the frame that was hanging in our room and few other pictures of a disgusting dirty shower and patched up walls with pieces of ceiling chipping off around the ventilation system. The odor coming out from a sink and shower was unbearable. My wife was so disgusted that she slept in sweats all night on 3 towels to not touch bed or sheets. 4 weeks after we sent out our complaint we got a letter back from apple vacation that pictures and videos that we provided cant be authenticated. Its a freaking joke. Dreams staff know how all of the rooms look and they said that since we never showed pictures and videos to front desk people they cant be taken into consideration.

Why the *** would I complain in the first place? Obviously rooms looked disgusting and that is why we kept complaining and switching rooms 5 times. We want our $2,300 back for wasted vacation and $500 for flight back that we were forced to book because we couldn't stand staying in any of the rooms.

Apple Leisure Group, Customer Care Department, 101 Northwest Point Boulevard, Elk Grove, IL 60007-1024. Flight : FI1124 from Cancun International Airport to Detroit. Below you will find the specific details of what transpired within the terminal upon our arrival at the airport. As we approached the boarding line, we were told the adult beverage that Dianna and I were sharing was not allowed, so we stepped out of line and sipped on it until the line was thinning. We proceeded to drop the remaining amount into the trash container.

The ticket agent checked Dianna’s boarding pass, but did not check mine, which I found unusual. Once I was on the plane, I proceeded to the front bathroom in the front galley. As I came out, I found 2 flight attendants standing directly in my path, as if to confront me. I excused myself and went to my seat. A moment later, an officer, Jose Gonzalez Lopez, came to my seat and said he smelled alcohol on my breath and that I would have to leave the plane. I asked him for just cause and he would only say that I had to leave the plane.

Up to this point, I had had no contact with this gentleman, nor he with me. I truly thought for a moment that it was a skit with a hidden camera. The officer left the plane, so Dianna and I proceeded to view pictures of our splendid time in Cancun, getting ready for the flight to take off.

Approximately 10 to 15 minutes later, 4 policemen entered the plane in full gear; 2 in front of my seat and 2 to my back. I was commanded to come with them. I noticed the faces of my fellow passengers alerted and a bit frightened. I did not hesitate to respond to their command, and I was paraded out of the plane through the terminal and made to stand isolated in view of hundreds of travelers for approximately 10 minutes. I was then taken to the security office, again to be viewed in an isolation chair for approximately 10 minutes. After that time passed, once again I was paraded through the terminal to the doors of the airport. I had no room to go to, no transportation and $1 in my pocket. Dianna was carrying all of our money.

Dianna was left, after such a traumatizing experience, to fly alone with the vision of what just happened. The fellow First Class passengers questioned Dianna on what had just happened. She responded that she had no clue. Upon landing, passengers who were exposed to the abuse Dianna and I suffered, offered Dianna assistance, but she did not want to have others be negatively affected by what occurred on the plane. So, with no coat or car, in blizzard conditions, and not wanting any of her teenage children to drive to Detroit in such conditions, she had Uber drive her home for $175.

She was forced to spend an evening and a whole day worrying-------not knowing what had happened to me and why, wondering where I was and if I was ok. The joy and delight that we showed outwardly due to our grand getaway was completely and profoundly misconstrued by individuals who were not properly trained to identify happy travelers vs. drunk people.

Dianna and I were treated in a manner that was demeaning, disrespectful and completely void of the freedoms that this country and I are proud of. No one from the airline approached her at any time to offer help or comfort. We both suffered emotional and economical damage due to the treatment we received from you and your affiliates.

I am requesting your response and expect actions to be taken within a fair amount of time, shall we say within 3 days. If a satisfactory settlement is not reached between us, I will have no choice but to seek legal action.

These facts have been clearly and honestly stated and can be confirmed by the Good Samaritans that witnessed the events and were so kind as to offer assistance to a lady who was alone and terrified, with no coat, no keys, no car and an hour from home. Thankfully, she was carrying our money. I, however was left in a foreign country with $1 in my pocket. Apple should be ashamed of themselves for allowing the treatment we received.