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Write for Us AutoNation Complaints Continued... (Page 3)
145+ reviews added so far. Upset? Call AutoNation corporate: 954-769-6000No Reviews
I purchased a 2016 Dodge Charger 2 weeks ago and there was a issue with my fuel gage I was asked to bring the car back so it could be looked at, I did that I sat at the dealership from 10am-12pm and my car was never seen. I was then scheduled another appointment for March 9, 2018 my car has been in the shop since. The service department at auto nation NEVER reached out to me to let me know the status of my vehicle. The only reason I know what’s going on with my vehicle is because I constantly call. My job requires me to travel and I need my vehicle. I was told that there are no loaner vehicles that I could get but I was just told this today 3-13-18 but I was told my car would be ready today, Again no call to say anything I called the service department at 5pm I was placed on hold for 20minutes then when I spoke with my service advisor I was placed on hold for another 15 minutes before knowing I still wouldn’t have my vehicle! I was offered a car from enterprise rental but of course it’s too late the enterprise stores are closed. I was told by the manager to take the P.O. number to the enterprise at the airport but to my surprise I got all the way to the airport only to find out that they don’t accept P.O. numbers so here I am I have to be in Atlanta Georgia tomorrow for work and I have to car! I’m forced to travel by greyhound bus which is going to take 8 hours of travel while my vehicle is sitting at auto nation so I’ve been inconvenienced since Friday and I don’t appreciate the unprofessionalisim and no concer or since of urgency. I need someone to reach back out to me ASAP
Least a rogue SL three years ago, was told at the time we could bring it back and get another one when the lease was up no more money down. Now they want to lease me a Rogue for almost 3 times the lease per month rate I paid now, Sales manager would not budge didn’t care to lease me anything, Will do Business elsewhere , thank you
I purchased a vehicle at 31000 on December 2017. I have been stranded twice with this brand new vehicle. I went in upset on 1/27/18 with my concern to the General Manager at the Bell Rd location in Phoenix. Instead of receiving help with the car not working, I received total disrespect from the General Manager ( Florian Beta) i believe was his name. He totally insulted me with his words and demeanor. He said he would maybe help me if I can be nicer. I asked was I not suppose to be upset after paying 31000.00 for a Jeep that has left me stranded? He says umm huh, umm huh, well when you can be nicer. He walked away and got a black guy to assist me which was more insulting because I’m black. That was a racist move If i have ever seen. He didn’t return or show any concerns about my issue. He is a disgrace to Autonation. My lawyer may be in touch. Thank you.
I paid cash for a 2014 Accord on Jan 12, 2018 Valencia, CA. The document guy Acevedo took my money and eventually handed me a 9 day temp license and an envelop for my local DMV in Washington State. He said, "Just take this to your DMV and they'll issue you title, registration and car license." After driving the car across two states, I went to my DMV to license the car. But no title in the packet or documents for producing one. Calling AutoNation Honda Valencia salesman, he muttered something about taking up to 30 days (!) to produce the car's title. I demanded something a bit faster, but even though promising "to look into it" nothing further. Today Friday I began calling and calling and getting the voicemail merry-go-round, where no one answers but it bounces on to another spot, which doesn't answer, but bounces to another, etc.
I got pretty pissed with all this nonsense and leaving message after message with the few receptionist persons, who picked up the phone. Meanwhile I got a text message from my salesman, claiming that calls had been attempted, but miraculously never registered on my iPhone. Finally, I talked with 'Ryan', who took the snowflake position that one can't be angry after 3 days of trying to get someone to respond. Although he promised to look into it within the hour, 5 hours later, I had to chase him down on the phone again. I tried to reach the general manager, but apparently got his phone number instead.
His solution to the lying and misdirection of your employee about the car's title was for me to buy a temporary here in Washington. Duh!!! But if I'd known that the title was not available and such a long time would be needed, I'd have had second thoughts about handing over the money for the car. I've since learned that this whole scenario means that your shop didn't have a free and clear title to the car. So this takes extra time to clear. This is not what I bargained for and clearly was not what I was told by Acevedo. That's 9 days against 30+.
Added to the lack of timely response as soon as I discovered the misleading, I would avoid doing any business with your company. Clearly they were willing to say anything just to grab the check and damn the legal niceties or convenience of the customer.
It was more that just a small leap of faith to fly down and buy a car so far from home. But Brian Gelfand was a real straight up guy, and everything he told me was correct. But once it left his desk, the competency and forthrightness dropped off. Once the money was out of my hands, nothing positive or even polite from anyone. Just to get the minimal responses noted above, I had to get downright furious.
Additionally, the owner's manual was missing from the car. I'll hold my breath for that to show up~~~ My, but aren't my eyes blue.
Bought a used 2011 Ford Pickup from Auto Nation Ford of St. Petersburg , Florida when i bought the truck the dealership gave me paper work saying their shop had just done a oil change. Well 1300 miles later my oil light comes on saying i need a oil change . I take it in to another Ford dealership and they tell me that the oil had never been changed. Auto Nation Ford why lie about something that was never done?
I’m complaining against AutoNation dodge Pembroke Pines service department. I dropped my wife’s car for a simple oil change , they told us 3 hours for an oil change. We left the car there and 5 hours later the car still isn’t ready . I tried called serveral Times to get a hold of someone who can get me a status on the vehicle. I kept being transferred to Voicemails. I was told my service advisor Eloy was out to lunch . I ended up calling 2 hours later and was told he was still out to lunch. I asked to speak with a supervisor and they kept transferring to voicemails or leaving me on hold for over 30 minutes. I will be filing a complaint with the bbb as well
Yes you are stealing!!! I've purchased 4 cars from them in the last 3 years. They tell you whatever to sell a car and then continuously lie about refunds on gap insurance. I waited 7 months and have been promised a refund by manager Rick 4 separate occasions. They keep claiming they sent to wrong address and I would be receiving check by Monday. Funny things is if I was 7 months late paying them they would have picked the car back up. They somehow think it's ok to lie and refuse to pay money owe to me. Rick keep acting as if he's needs my correct address because he don't know the correct address of someone who's purchased 4 cars. DON'T BUY GAP INSURANCE FROM THEM
I went to look at the 2017 Impala listed on autonation. We had looked at them Saturday night and had test driven one and then looked at a second (VIN: 1G1105s36HU211743) I commented to Sergio (salesman about the big discounts 20% from Chevrolet and from AutoNation) Online price said MSRP price $34,870 vin-specific allowance -6,974 and autonation savings $2,026 With available savings $25,870. I could not stay Saturday night due to a family birthday party and set appointment at 11:00 am Sunday. Arrived 11:15 am Sunday. No Salesman. Manager finally assign another agent after more than 1/2 hour. Went again over the car to make sure it was the correct one. Gave key to trade in for trade-in value. About 1 hour later after one thing or another the Financing man came in and gave us a price of the sticker plus somethings else (will not let us keep sheet) but only a discount of less than $3,000. In all our conversations while waiting for a salesman and mentioning the big discount to the Manager, never once did they indicate that I would not qualify for the discounts. The very small discount was not even much for a 2018. Complete waste of time. Said I did not qualify for any discounts.
All I ask is for someone to be up front about the price. Never one thought that there would be a nearly $7,000 difference. Haggling is better as at least I know where I stand.
Dennis D Nichols, 305-785-1570
I was interested in two cars at Auto Nation Thornton, CO. a 2004 Olds, Mileage : 152,038 Miles Stock # : 4C230220 VIN: 1G3NL12FX4C230220 and a 2000 Ford Mileage : 93,729 Miles Stock # : YK113801 VIN: 1FAFP66L5YK113801
I contacted the dealership after I had seen both of these online. I had my 1st bad experience with a young salesman who had zero professionalism, I escalated to the GM Janice Serum. She than directed me to a good salesman named Wade Coats. I contacted Wade and discussed these two cars. He stated to come by and check them out. I replied I was at work and could be in later that evening. I would call before I came. but if he would please send me pictures of these two cars. He than said they are not at his dealership ( Auto Nation Honda), but just down the street at Auto Nation Hyundai. But not to worry its the same company and to come in and take a test drive, he could sale either of these to me. After work I called to say I was on my way, but the salesperson who took my call said Wade had left for the day. Why don't I fill out an online app to get the ball rolling. So I did just that. The next day I waited until 1:30pm until I contacted Wade. I was told Yes I get get approved, my credit was not really that great, (I knew that), But I was approved. However the two cars I was interested in were not available. I asked did they get sold? Wade replied No, It would just be better for me to get into a newer car 20014 or even newer, and put down $3k to $4k. I stated I was just getting my credit back, & did not want anything in that price range. I'd be happy with either of the two cars I had chosen. He then told me he could not sale these they were salvage and going to be scrapped. I then asked why were these on the web site stating they had passed the inspection? He told me they just do that here. I let him go and sent an email to the GM once again, explaining. She replied these are not on the web site they have been pulled down, the did not pass. I went back to the Auto Nation site & YES they are still on the site. STATING THEY BOTH HAVE PASSED! What is the deal with this dealership? I am inserting both ads.. I want a call back 303.669.3167, I will be reporting this to BBB, and The Colorado Sales of Motor Vehicles Licensing Board. I then went back online did a text chat asked if these cars ARE AVAILABLE AND YES THEY ARE!! What the hell are you pulling? All I wanted was a reliable car. I HAVE INCLUDED BOTH ONLINE ADS FROM AUTO NATION SITE. I SUBMITTED MY CREDIT APP FOR:
SOMEONE PLEASE FOLLOW UP!!!!! Scott Hutchison 303.669.3167
2000 Ford Contour SE Sport 4dr Car
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Call Now: (303) 578-6114
2000 Ford Contour SE Sport 4dr Car
2000 Ford Contour SE Sport 4dr Car
2000 Ford Contour SE Sport 4dr Car
22 mpg
City
31 mpg
Hwy
2.5L EFI D
M/T
FRONT WHEEL DRIVE
Exterior Color : Toreador Red Metallic
Interior Color : GREYSTONE
Mileage : 93,729 Miles
Stock # : YK113801
VIN : 1FAFP66L5YK113801
Comments
2.5L DOHC SMPI 24-VALVE V6 DURATEC ENGINE,SOLID PAINT
This vehicle includes a Money-Back Guarantee* and passed our precise inspection process. Best of all the price you see is the price you pay. No haggling. No back and forth. No pressure. And this price is so good it is guaranteed. This vehicle is loaded with great features, plus it comes with the CARFAX BuyBack Guarantee. The best part about this well-maintained vehicle is that it is a CARFAX one-owner vehicle. You can tell this 2000 Ford Contour has been pampered by the fact that it has less than 93,729 miles and appears with a showroom shine. Surprising quality accompanied by a high level of performance...this Toreador Red Metallic on Greystone Ford Contour SE Sport could end up being the perfect match for you. *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. Subject to certain terms and conditions. See store for details. Some restrictions apply.
Price
$3,590
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759 West 104th Ave
Northglenn, CO 80234
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Detailed Specifications
Convenience Features
1-touch down Driver vanity mirror Tilt steering wheel Power windows Air conditioning Passenger door bin Front beverage holders Passenger vanity mirror Speed control Driver door bin
Entertainment Features
Cassette AM/FM radio Speakers: 4
Seats and Trim
Max seating capacity: 5 Rear seats: bench Front seats: bucket Rear seat center armrest
Specs and Dimensions
Compression ratio: 9.70 to 1 Engine horsepower: 170hp @ 6,250RPM Front headroom: 991mm (39.0") Rear legroom: 874mm (34.4") Turning radius: 5.6m (18.3') Passenger volume: 2,554L (90.2 cu.ft.) Exterior height: 1,382mm (54.4") Front shoulder room: 1,369mm (53.9") Wheelbase: 2,705mm (106.5") Exterior body width: 1,755mm (69.1") Towing capacity: 454kg (1,000lbs) Engine bore x stroke: 82.3mm x 75.9mm (3.24" x 2.99") Rear hiproom: 1,151mm (45.3") Rear headroom: 932mm (36.7") Front legroom: 1,077mm (42.4") Interior maximum cargo volume: 394 L (14 cu.ft.) Exterior length: 4,689mm (184.6") Engine displacement: 2.5 L Engine torque: 165 lb.-ft. @ 4,250RPM Rear shoulder room: 1,354mm (53.3") Interior cargo volume: 394 L (14 cu.ft.) Front hiproom: 1,288mm (50.7")
Body Exterior
Bodyside moldings Power door mirrors Bumpers: body-color
Powertrain
Fuel economy city: 22mpg Horsepower: 170hp @ 6,250RPM Fuel economy highway: 31mpg Transmission: 4 speed automatic Variable valve control Engine liters: 2.5 Sequential multi-point fuel injection Fuel tank capacity: 15.0gal. Cylinder configuration: V-6 Engine location: front Torque: 165 lb.-ft. @ 4,250RPM Drive type: front-wheel Number of valves: 24
Safety and Security
Dual front impact airbags
Suspension/Handling
Four wheel independent suspension Rear anti-roll bar Front anti-roll bar Power steering
Lighting, Visibility and Instrumentation
Variably intermittent wipers Rear window defroster
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Accessories and color may vary. Quoted price subject to change without notice to correct errors or omissions. This is an individualized price quote and is valid solely in connection with a purchase by you, the recipient. New vehicle pricing may already include applicable manufacturer incentives which may expire at any time. Manufacturer incentive data and vehicle features is provided by third parties and believed to be accurate as of the time of publication. Please contact the store by email or phone for details and availability of incentives. Dealer delivery and handling fee of $599 included in quoted price. Sales tax or other taxes, tag, registration fees, and government fees is not included in quoted price.
Certain data and other content displayed herein is copyrighted by AutoNation, Inc. and / or third parties. (In addition, providers of data and other materials to AutoNation, Inc. or such third parties may have a copyright interest in and to such data to the extent that such data and other materials are subject to copyright protection under applicable United States laws.) Such data may not be reproduced or distributed in whole or in part by any printed, electronic or other means without explicit written permission from AutoNation, Inc. All information is gathered from sources that are believed to be reliable, but no assurance can be given that this information is complete and neither AutoNation, Inc. nor its suppliers assume any responsibility for errors or omissions or warrant the accuracy of this information.
Displayed MPG is based on applicable EPA mileage ratings. Use for comparison purposes only. Your actual mileage will vary, depending on how you drive and maintain your vehicle, driving conditions, battery pack age/condition (hybrid models only) and other factors.
2004 Oldsmobile Alero GL1 2dr Car
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2004 Oldsmobile Alero GL1 2dr Car
2004 Oldsmobile Alero GL1 2dr Car
2004 Oldsmobile Alero GL1 2dr Car
24 mpg
City
34 mpg
Hwy
2.2L MFI D
4-SPEED A/T
FRONT WHEEL DRIVE
Exterior Color : Silver
Interior Color : GREY
Mileage : 152,038 Miles
Stock # : 4C230220
VIN : 1G3NL12FX4C230220
Highlighted Features
Split folding rear seat Remote keyless entry CD player Fully automatic headlights Power driver seat Alloy wheels Spoiler
Comments
SEAT ADJUSTER; POWER; DRIVER 6-WAY,SPOILER; REAR,ENGINE; 2.2L DOHC; 16-VALVE; 4-CYLINDER; SFI (140 HP [104.4 KW] @ 5600 RPM; 150 LB.-FT. [202.5 N-M] @ 4000 RPM),PREFERRED EQUIPMENT GROUP,SOLID PAINT,SOUND SYSTEM; ETR AM/FM STEREO WITH CD PLAYER,TIRES; P205/65R15; BLACKWALL,TRANSMISSION; 4-SPEED AUTOMATIC; ELECTRONICALLY CONTROLLED WITH OVERDRIVE,WHEELS; 15" (38.1 CM) ALUMINUM
This vehicle includes a Money-Back Guarantee* and passed our precise inspection process. Best of all the price you see is the price you pay. No haggling. No back and forth. No pressure. And this price is so good it is guaranteed. This 2004 Oldsmobile Alero comes with a CARFAX Buyback Guarantee, which means you can buy with certainty. When it comes to high fuel economy, plenty of versatility and a great looks, this OldsmobileAlero GL1 cannot be beat. This Oldsmobile Alero's superior fuel-efficiency is proof that not all vehicles are created equal. With less than 152,037 miles on this Oldsmobile Alero, you'll appreciate the practically showroom newness of this vehicle. There are many vehicles on the market but if you are looking for a vehicle that will perform as good as it looks then this Oldsmobile Alero GL1 is the one! *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. Subject to certain terms and conditions. See store for details. Some restrictions apply.
Price
$2,819
Price
Check Availability
Value My Trade Calculate Payment Credit Application Schedule Appointment Reserve Vehicle Vehicle Located At:
AutoNation Hyundai 104
759 West 104th Ave
Northglenn, CO 80234
Sales: (303) 578-6114
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You and 1 other have saved this vehicle Saved! Alert Set!
Request More Info
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Comments
By checking the box, you consent to Hyundai Motor America and its authorized dealers using automatic telephone dialing systems to call and/or send you periodic SMS (text) marketing messages to the number you have provided. You do not have to consent in order to obtain any of our products or services. Message and data rates may apply.
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RecallFree.jpg
Call (303) 578-6114
Carfax Free
Detailed Specifications
Convenience Features
1-touch down Driver vanity mirror Tilt steering wheel Air conditioning Front beverage holders Speed control Illuminated entry Rear beverage holders Power windows Passenger door bin Remote keyless entry Overhead console Driver door bin
Entertainment Features
Radio data system Weather band radio AM/FM radio CD player
Seats and Trim
Leather shift knob Max seating capacity: 5 Rear seats: bench Leather steering wheel Front seats: bucket Front center armrest Power driver seat Split folding rear seat
Specs and Dimensions
Front headroom: 973mm (38.3") Rear legroom: 919mm (36.2") Turning radius: 5.3m (17.5') Passenger volume: 2,622L (92.6 cu.ft.) Exterior height: 1,384mm (54.5") Front shoulder room: 1,361mm (53.6") Wheelbase: 2,718mm (107.0") Exterior body width: 1,781mm (70.1") Towing capacity: 454kg (1,000lbs) Rear hiproom: 1,306mm (51.4") Rear headroom: 940mm (37.0") Front legroom: 1,069mm (42.1") Interior maximum cargo volume: 413 L (15 cu.ft.) Exterior length: 4,742mm (186.7") Rear shoulder room: 1,407mm (55.4") Interior cargo volume: 413 L (15 cu.ft.) Front hiproom: 1,293mm (50.9")
Body Exterior
Spoiler Bodyside moldings Power door mirrors Bumpers: body-color
Powertrain
Fuel economy city: 24mpg Fuel economy highway: 34mpg Transmission: 4 speed automatic Sequential multi-point fuel injection Fuel tank capacity: 14.0gal. Engine location: front Recommended fuel: regular unleaded Drive type: front-wheel
Safety and Security
Panic alarm Ignition disable Dual front impact airbags
Suspension/Handling
Front tires: 215/60SR15.0 Rear tires: 215/60SR15.0 Wheel size: 15" Four wheel independent suspension Rear anti-roll bar Front anti-roll bar Power steering Alloy wheels
Lighting, Visibility and Instrumentation
Fully automatic headlights Tachometer Delay-off headlights Front fog lights Variably intermittent wipers Rear window defroster Rear reading lights
Similar Vehicles
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Accessories and color may vary. Quoted price subject to change without notice to correct errors or omissions. This is an individualized price quote and is valid solely in connection with a purchase by you, the recipient. New vehicle pricing may already include applicable manufacturer incentives which may expire at any time. Manufacturer incentive data and vehicle features is provided by third parties and believed to be accurate as of the time of publication. Please contact the store by email or phone for details and availability of incentives. Dealer delivery and handling fee of $599 included in quoted price. Sales tax or other taxes, tag, registration fees, and government fees is not included in quoted price.
Certain data and other content displayed herein is copyrighted by AutoNation, Inc. and / or third parties. (In addition, providers of data and other materials to AutoNation, Inc. or such third parties may have a copyright interest in and to such data to the extent that such data and other materials are subject to copyright protection under applicable United States laws.) Such data may not be reproduced or distributed in whole or in part by any printed, electronic or other means without explicit written permission from AutoNation, Inc. All information is gathered from sources that are believed to be reliable, but no assurance can be given that this information is complete and neither AutoNation, Inc. nor its suppliers assume any responsibility for errors or omissions or warrant the accuracy of this information.
Displayed MPG is based on applicable EPA mileage ratings. Use for comparison purposes only. Your actual mileage will vary, depending on how you drive and maintain your vehicle, driving conditions, battery pack age/condition (hybrid models only) and other factors.
I've received poor service after purchasing a car that at 8 mls I had problems. A supposed to be new battery was put in the car after purchasing also. Im going through some of the same problems as before, the battery is swollen and I'm getting a hard time with them honoring the warranty on a battery that was put in 2017
Collisions center on Sheridan st 441 Hollywood Fl, very bad customer service, by manager Joan's Avino, doest want to solve the problem in my cat. Very rude person, almost call for police.
My service appointment was made 4 weeks in advance with request for loaner. Arrived to drop off and there was no appointment on schedule. Loaner not available. Chad the service rep basically shrugged and failed to see how it was his fault as he didn’t book. I was dropped at Enterprise to wait in line for a rental. I emailed Matt Moody. The service department opened Monday and nobody bothered to return my email or call about the car (I had left questions about engine noise and tires on the intake). I called at noon and after 14 minutes on hold with the receptionist, was told nobody was available in the middle of the work day, to even pickup the phone. Was sent to Andrew Satffeld voicemail and left a message. No return call, no return email, nothing. i called back at 4:00, talked with Matt, who also didnt see how any of it was his fault as it was Gabe who booked the appointment and he was out on vacation (if the call was recorded fir quality assurance, I urge you to review it). Was told to pickup my car. Very poor customer service reflecting on AutoNation and Porsche. Will nolonger be a customer or recommend your business.
Worst dealership in South Florida ! Thye don't know how to communicate or take care of their customers.
I recently purchased a $70,000 GLE coupe from them, had some simple questions later on about the extra coverages i bought from Michelle their finance person and No One got back to me !
Only the sales person did and texted me i quote "I gave her your name and number, but i cannot force her to call" really ???
Today I asked the sales person who was her boss and i get a text back from his cell number i quote " I am her boss, my name is Mr. King"
I assumed that it must her boss so expressed my frustration with their finance person michelle not getting back to me on simple questions for a while now and guess what...NO RESPONSE.
I will use my time and connections to expose this experience and the unprofessional conduct i got from this dealership.
I also contacted the AutoNation Corporate office today and no one has contacted me back yet, i hope they do.
I will contact Mercedes corporation as well since i've been nothing but a loyal client to them.
I love my car and Mercedes overall but its unfortunate that a dealership like "Mercedes of Fort Lauderdale" can ruin it in such manor.
Day 4 and no one even made a effort to get back to me.
I trusted one of my three Dodge vehicles to Auto Nation, 11200 North Frwy, Fort Worth Tx., to repair my air conditioner. My 1999 Dodge 2500 vin# 1B7KF2361XJ519405. Purchased new in 1999 by me.
July 11, Curtis Kimberlin takes my truck for air conditioner and rear axel seal and wiper blades.
July 26, Curtis tells me the truck is ready. I go to pick it up and it is setting in the customer service parking lot. Strange because it is never released to me until it is paid for. I could have simply got in it and drove away. But I went in and paid the bill 3526.40. A sum slightly lower than the value of the truck. I went out to leave and upon attempting to start the truck I noticed some thing was very different. In 314,802 miles the truck starts immediately upon the key being turned. As to say you almost never hear the starter. I assumed that it was because it had set for 15 days. I started after a few seconds of cranking but the check engine light was on. Now I getting annoyed. I go inside and tell Curtis who sends a teck to reset the check engine light. I went home and the next day the check engine light is back on and the truck will not start the way it has for 18 years. I take it back to Curtis. Now forgive me if dates become a little fuzzy because I didn't think I would need to be taking notes. I call on either Friday 7/28 or Monday 7/31, not sure which, to check on the progress. Curtis tells me that the Teck that repaired the air conditioner is going back through all the wiring harness checking the plugs that he disconnected during the repairs. He also stated that the computers on the truck aren't talking to each other. I have now been without my truck for 21 days, my work truck that I use to earn my living. I asked Curtis for a loaner vehicle to which his reply was I don't have one. Anger is starting to set in now. I call to speak with the General Manager (David Baker) but only got to leave a voice-mail. He in return left me a message that I could pick up a loaner vehicle asap. Now it is August 4, While picking up the loaner Curtis Told me that Chrysler's engineers are working on my truck and that they think one of the computers needs to be replaced and that it has been ordered and will be here in about a week. On or about the 14 of August I pay a visit to the Dealership to check on the progress. I'm told that Curtis no longer works there and that the service teck told the new service adviser that I need two new Batteries. The batteries that are in the truck are 48 month batteries and have been in use for less that 24 months. I doubt seriously that they are bad. So I again try to meet with David Baker to see if anyone can get me back my truck. Matt Lewis met me in the lobby to say David is out but he (Matt) would review my situation with David that evening and would call me around 7:00 pm. No call was ever made.On September 15, I was rear ended in the loaner truck while setting at a red light. In the process of filing a claim to repair the truck, I also asked about the progress of my truck and again requested a meeting with David Baker. The service Manager told me that he would schedule a meeting with David and call me with the time. I haven't ever received that call. This now puts me at 67 days without my truck. Yet the service Manager has the nerve to tell me the that Chrysler's engineers are coming Monday to see if they can figure out what is wrong with my truck and that they think the computer needs to be replaced and are ordering it to see if that fixes the problem. Are you kidding me. Now I'm at 84 days without my truck. The front of your window at the Dealership says in large letters "Trust the Specialist".
Is there any way that I may speak to Mike Jackson himself, because this has to be some sort of record. This has gone beyond ridiculous to shear neglect of responsibility.
Sincerely,
Paul Garrett
817-675-4981
I had a new engine installed after flood damage and when my vehicle was returned to me "2 months later" the check engine oil came on. I spoke with JC a service adviser and he told me to bring it in after hurricane Irma.
There was a problem with my insurance check after my vehicle was given to me.
Autonation Doral decided to trick me into coming in on that Friday 09/15/17 at 9am by using the check engine oil light complaint to their advantage.My vehicle was returned to me 6 days later on Thursday 9/21/17 at 4pm with no answer as to why my check engine oil light is on. According to JC " I don't know"
When I arrived they told me they were going to keep my car until the payment was made. I pleated that I was using my vehicle as a generator but the attitude by Ronmar the service manager director was that of a bully; not a professional. We could've figured this out in a more professional manner. In addition, when I went to pic up my vehicle this afternoon six days later nobody could find my keys nor my vehicle. Instead of trying to calm me down Ronmar decided to kick me out of his office with the attitude of a bully. I have contacted Metlife my insurance company and awaiting further instructions.
while visiting an autonation website a pop up window attendant understood the type of suv 2008 ford explorer limited.i wanted to buy. The next day I recieved an email from Caroline Robinette asking "when I would like to test drive".I emailed and called,no response. Same day an e-mail from the general manager Ryan matthews again no response from a reply. This does not show the kind of customer service written in the emails that were sent. I am a bit confused , whats the motive. Is the suv local or out of town, there was no info other than being asked to do a test drive. I dont mind driving to sanford if i knew it was there. upon request i can take a picture of the emails or send them on a return email address
I went to Autonation O'Hare Honda on 4/1/2017 to buy car. I saw the car online Camry 2014 SE Silver color so I went their to check the car. After the test drive, I asked if their is room for some discount but then I came to know that AutoNation doesn't bargain the price which is good. After that it went to around 17K something on road and I said mine budget is 15K on road. So when the guy Jerico searched his inventory for Accord and Camry he found only one car which has many miles. After that when the lady name Helen came started talking rudely like I did something bad to come to their dealership. And the guy (Jerico) said "Why you came here?". I was so scared as both of them literally cornered me started yelling at me to buy this car right way else they will put me in some prison.
My question to you is "Is this how you train your sales associates to deal with customers or it was racist as I am Indian?" I am in corporate industry for more than 5 years working with Japanese company and I never had this kind of experience.
Thanks to the Guys name Warner and David who were so polite and apologize for the bad behavior of their associates when I was leaving the dealership. Helen called me in evening to apologize for her rude behavior but she ruined my day and mind to buy car. I hope you did't hire like these employees in every dealership. And I will definitely tell this incident to each and every one in Chicago Area.
Mercedes Benz of Marietta did not honor the reserve a car promise, and did not honor my appointment on a car. On 12/7 I had discussed a used car with Tom Jernigan. I had my car trade-in evaluated, and told him the numbers met my expectation and I was ready to buy the car. I had an appointment at 5pm on 12/8 to drive the car and to close the deal.
As I was walking out the door to go to the dealership I got a text from the Tom saying they had sold the car to someone else. I understand that I had not yet closed on the car, but they did not honor my appointment, or give me any opportunity prior, but instead sold the car to someone else. That was incredibly poor customer service and unethical and dishonest.
I immediate asked Tom to have the General Manager – Dustin Fleishman to call me. I waited 30 min and then called and asked to speak to him. He did not call, nor accept my call. What type of dealership sets an appointment to show you a car, after you have verbally committed to buy it, and then does not honor that appointment.
I have taken my 2012 Armada in three times because the radio don't not work correctly. Each time they state that if was fixed. The problem is this there and the service manager stated that he will get to the bottom of it and that he will call me. He never called and would not return calls.
I leased a car from AutoNation Honda Miami Lakes in June 2016 and they were supposed to pay the excess mileage, wear and tear of the car being turned in. I kept calling during these past six months and they keep giving me the runaround. As of today they still have not issued the check to Honda Financial for the car that I turned in. Attached is the contract signed where it states under the Notes that it included excess mileage. Honda financial has already sent this debt to collection and it is affecting my credit severely. It is ridiculous that such a big dealership treats its customer like this, specially when my other car I leased from them too.
AutoNation Honda Dulles did unauthorized recall work on my car in spite of the fact that I specifically requested that they not do that work when making the appointment for another service (I wanted to look into the recall before having the work done). When I realized that they were doing the work without my permission, the service manager lied to me about having to legally do it even if it wasn't authorized. I don't care to be lied to or jerked around, so I will no longer be using the services of AutoNation Honda Dulles.
I recently purchased two new vehicles from AutoNation. One of the vehicles is a 2016 charger (vin 2c3cdxct7gh228488). The sticker price was 42,166. The vehicle was being sold with 20% off of the 42,166. Saving me approximately 8431 (plus the equity of my vehicle). I thought I was getting a deal from an honest company. I was not. I took the vehicle to a couple of places to have it appraised. The appraisal price of my 42,000 is 26,000. How is the possible other than the fact that I got screwed. I am scheduled to pay $36,093. I will never purchase another vehicle from AutoNation. I work with over 6000 fellow employees. I will do everything I can to discourage a buyer from purchasing from AutoNation. This is pathetic. I have purchased several vehicles from this dealership. Never again.
I took my car in on August 22nd for service and the radio was malfunctioning. I have called three times since then to inquire about my radio replacement. The first call they said it had not arrived yet, the second call I was told the same thing, and finally three weeks ago they said the radio was never ordered. It has been three weeks since my last contact and no one has called me regarding my radio replacement. It has now been over two months since I took the car in.
I purchased a used vehicle from AutoNation Chevrolet Off 8100 S Texas 6 Houston, TX 77083 back on 8/13/2016 and everything seemed ok. Then on 8/25/2016 i had to bring back due to the check engine light coming on. When the diagnostics was done the service rep advised me that it was the catalytic converter was messed up. So they replaced it with no problems. Then on 10/12/2016 the check engine light came on again and something was leaking under my hood. I had my car towed in thru road side assistance. I haven't had the car but 2 months.
I was told by service rep Mario on friday that my radiator was out and the cost to fix it was 922.78. I have 6 years to pay on this car with a note of almost $400.00. For them to tell me that is nothing that can be done was unacceptable. I then spoke with the sales manager Mark Mckee about the issue. While i was speaking to him he was looking at a football game and not paying attention. So i ask for the district manager or regional managers name. He said he didn't know that information. I'm very disappointed with the service i received and how i was treated.
I bought a used 2011 Kia optima from the Autonation chevy dealership in fort lauderdale. They sold me a car that i can even feel safe in, the first hour i drove my car it broke down, got it back to the dealership and they claimed it was just a battery.
I told them that i think it was something else that caused me to break down: my power steering went, car vibrated, radio shut off, all emergency light came on and my car would move) so after 2 day the replaced my batter. That night i drove it to dinner and when i headed back home the car did the same thing as the first time but worse, the brake stopped on its own and almost swerved into traffic. I had no control of the gas, steering and brakes everything shut down and almost got into a bad accident and this is 3 days after purchase.
After paying for a tow truck and finding one that will pick me up and drop me off at the dealership. i turned my key in to the "over night box" with a form stating that i want my money back and they can take the car back and give me my money. Of course it happen on a friday night so trying to get ahold of anyone at that dealership was impossible, so i have to find a ride and go there in person, was like impossible to get any help or answers.
They keep telling me don't worry about you car we will take car of it, i said i want my money back, they say well i'm not the one to talk to about that but we will take care of you. everyone at that place blames the sales team and the sales team blame the service team. after having my car for a week to figure out what is wrong with it (which i called them throughout the week and couldn't get a hold of anyone) then they finally call me over a week later to tell me they don't know whats wrong with it so we are taking it to a Kia dealership.
After over 2 weeks i got my car back and it was a "alternator" (this is like over a month later and i basically only sat in my car for a couple hours, not to mention i had to pay for my own rental cars and missed work due to all of this) after that i drove my car for a few weeks and seemed ok minus some of the shaking and the steering while sticks. I was coming back from a job and while i was on a busy highway my car started really shaking and the gas wouldn't work and i could go any and had to cost to the side of the busy highway, and the dealership did not care that this happen to me. It was a hassle to get anywhere with them, this happen on a friday so i went to the dealership to find out whats happening to my car they said well its friday so you wont find out till Monday.
Lets just say i spent over 3 hours at the dealership that day to find out and they just kept on passing me to one person to another acted as if they didn't want to deal with anything. After a week later (paying for my own rental cars and missing work at my new job) they told me the warranty company has to look at it to see if they can do anything. Another week later they said the warranty will replace your motor with a new motor! another week later the work was completed.
Finally got my car back and asked for the information of the motor that was installed (make, model, year, miles, etc) they told me that its the same motor (which all motors have their own ID) and the mile on the motor was almost 90,000. The car i bought had only 55,000 miles and the new used motor shakes and still have issues but i do not trust this dealership anymore i been dealing with this dealership to long and getting nothing but disrespect back and everyone points the finger at everyone else.
This is devastating that I go buy a car from a "auto nation" that has or at least i thought had a great reputation. How am i supposed to feel safe in this car since i have so many issues and there are still issues they wont fix. I had 3 days after purchase of the car to return it and i wanted to but everyone pushed me around that and nobody cared. this is so wrong in many ways i've had this car a little over 2 months and its been in the shop for the most of the time. something needs to happen here.
I have serviced my 2010 Tahoe at Northport Chevrolet, Alpharetta, GA since purchase at AutoNation. I recently had my dash replaced, with the kind assistance of GM, for a reasonable cost due to a known defect even though it was out of warrantee. In the process the center speaker was apparently damaged or in some way compromised. It sounds like a blown cone or like something had been left on the speaker and vibrates badly making speech hard to understand (talk radio). The vehicle has less than 60,000 miles and has been dealer maintained since new. I returned the vehicle to this dealer for it to be corrected. I was told the problem was only a setting in the audio menu and that the speaker was checked and now all was good.
It was immediately evident the problem was perhaps slightly improved, by setting changes to the "midrange", but the problem was not resolved and it is obvious the problem still persists. The audio in my Tahoe LTZ has always been quite good and now voices are nearly un-listenable at times. When the fade is set to the rear speakers the problem is vastly improved, again suggesting a problem with the front center speaker. My issue is that I was told the matter was corrected when it was clearly not so. More importantly, however I have made 5 calls to the service department over the past 3 days and my calls are not answered and the line disconnected or sent to voice mail and no return call is received. The messages includes one to the service manager, a Mr Jackson, who also has failed to call back.
I was simply trying to arrange yet another inconvenient service appointment to fix this problem. I suspect a simple parts replacement would do it unless the radio, which was removed, was somehow shorted in one of it's amplifier circuits or improperly reconnected to the speakers. I would appreciate your assistance in getting this matter resolved. This causes me to be less than inclined to purchase again from one of your dealerships unless a timely fix can be accomplished. I have not yet taken to social media to rate AutoNation dealership but intend to do so if we can not get this small matter sorted out. Additionally It is time for me to buy a new Suburban and two new trucks for my business - this decision will be colored by the resolution of this matter.
On October 4th, 2016, I brought my 2004 Nissan Armada at AutoNation Nissan located at 8890 Pines Blvd, Pembroke Pine Florida, to change the battery. My car would not start very early in the morning but I managed to take it to the above repair shop on the advice of Mr. Val Marius (one of your employees) who happened to be off this day.
Mr. Marius asked me to talk to Gary Levine who unfortunately was not available. I was therefore referred to Robert. Robert said that since the battery is no longer under warranty, the replacement will cost me $60.41 and a written estimate was given to me. I was surprised, after the replacement that the invoice# 624530 presented to me was $101.68 (including a $2.00 charitable donation I did not allow). This is way from the written estimate of $60.41. I explained to Gary that Robert I have a written estimate of $60.41. He took me to the manager of the Servicing Department who had no professionalism in dealing with an upset customer.
I would not have been so upset at the new price if someone had the courtesy to just keep me informed. The not knowing and wondering was frustrating and showed little respect for my time and money. The small difference is no problem to me but the way they treated me is out of the way doing business. I have my own company. If I or one of my partners gives a written estimate, my company will fully stick on it, no matter how much it will cost us. Employees like the Servicing Department Manager should not be part of a great company like Nissan. Because of people like him the rating of AutoNation at Pembroke Pines is 1.8 over 5 on DealerRater.com. Please check it.
I would like finally to let you know that I am one of the first to purchase a Nissan Murano in 2003 and a Nissan Armada in 2004 at the same dealer. I was planning to buy the 2017 Nissan Armada but will reconsider it. Thank you for your time to read this complaint and to take the appropriate actions.
I tried to send this complaint to corporate using the address One Nissan Way, Franklin, TN 37067. My goal was to have it forwarded to the following executives at Nissan. Nobody listened so now it's going online for everyone to see.
To the leaders like the CEO: Michael J. Jackson, CFO: Cheryl Scully, COO: Michael E. Maroone. Also to Fred M. Diaz, Division Vice President, Nissan Sales & Marketing and Operations U.S., Nissan North America, Inc. To Jose Munoz, Executive Vice President, Nissan Motor Co., Ltd.; Chairman, Nissan North America, Inc. To Kent O'Hara, Vice President of Aftersales. And of course to the Chief Executive, Carlos Ghosn, President and CEO, Nissan Motor Co., Ltd. 2, Takaracho, Yokohama, Kanagawa 220-8623.
AutoNation of Memphis tells me the truck I bought had navigation which it does not it only says left right and directions. I just recently found that out I never had navigation before until I bought my daughter a new car and see what he's done.
AutoNation will not do anything about it. I'll talk to the dealership I've called in Florida they can all laugh and catch their lying self. I bought over 15 Ford trucks from F250 to 350 to 452, excursions tracker, 4 wheel drive F-150 trucks since 1986. This one will be my last one I will ever buy from Ford so they can shove it where the sun don't shine.
Bought car from Autonation Wolfchase Galleria on 8/7/16. On 8/24/16 the low tire pressure light went on. I pulled into a local service station & the teen who looked at the tires identified a leak & said the tire would need to be replaced. I subsequently drove to the Service Dept at Autonation. The tech who looked at the tire said it was fine. I left, drove home & the gauge light came on again. I returned to Autonation Service Dept &, lo & behold, the tire that was "fine" 2 hrs before now needed to be replaced at the cost of $220. BUT that couldn't happen today bc they didn't have any of those tires in stock, so I have to return yet again tomorrow. I might suggest that Autonation Memphis go to the service station at the corner of Poplar & Perkins & hire the kids there. That would've saved me 3 trips to Autonation Service Dept. And I use the term "service" loosely.
Took my car to fix it under warranty and Autonation service department refused to fix my car. If this is what customer service is like I am calling the head office immediately to give them a piece of my mind!
I purchased a 2008 Toyota Highlander at AutoNation Hyundai in Denver Colorado, in 2015 I started to hear noises. I called the dealer whom told me to take it to their Toyota dealer in town. I did so the service department was busy so an advisor drove it and told me everything was fine. At this point the mileage was still under contract. Later on the vehicle broke down(oil cooling hose) which for other customers has previously been repaired free of charge due to the known defect. Since then just a run around an boundless energy on Autonation's part to be concerned about anything. By the way I am still paying for the warranty contract. I have since had to pay for the part and a 7 day rental from the Toyota Dealer in my area that was kind enough to rent me a brand new Camry.
I had an accident last March of 2015, it's a front collision. I had my car fixed at Toyota Autonation at Sahara Ave. Las Vegas, NV. Less than 2 months after it was fixed, I found out that my radiator is leaking, there's is a dried coolant on the upper portion of the radiator, from end to end, so I brought it back to Toyota. They did a visual check on my car at the parking lot and I was told that there's no leak, "it's just a coolant that dried off". About 7 to 8 months ago I had my first oil change after the accident at Ted Wiens at Rainbow Drive and I was told that my radiator is leaking. I told them that what Toyota told me "there's no leak, it's just a coolant that dried off".
Last Friday, July 8, 2016, I had a smog check at AA Auto Service at Ann Road because I'm due for registration. Once again, I was told that my radiator is leaking, I told them what I was told by Toyota. I was invited inside their work area and showed me the engine compartment of my car, I was surprised to see dried coolant everywhere, so I brought it back to Toyota. This time they agree that there is a leak but unfortunately my warranty already lapsed. They told me that they can get if fix but I have to pay between $500 to $700.
My point is this, the issue had been brought to their attention less than 2 months after they fixed my car, within in the coverage of the warranty but they did not do a proper check. I was told that they should have done a "Pressure Check" because you can not simply see the leak by just looking at the radiator, they should have known better. I already filed a complaint last Friday, July 8, 2016 on this number, 1(800) 375-5283 and I was told that someone is going to give me a call, supposed to be Monday but until now, no one did.
Bought a new Jetta back in August. Traded in a Ford Ranger. I received a citation from city stating I have not paid parking tickets and the license plate is from this truck that I no longer have. I have made NO less than 10 calls and NO phone call has been returned. One employee that initially answered the phone told me all I had to do was show the city citation department that I no longer owned the truck giving the documents that I have. That doesn't solve the problem of MY name is on registration and if anything happens It is me that they come after. In addition, I have posted on social media and it somehow isn't showing anymore.
We bought a 2002 4 Runner on 10/31/15 This vehicle has 4 oil leaks. It is hard to believe these oil leaks started after we purchased the vehicle. We have contacted the sales manager and the service manager regarding these oil leaks and have NOT received any satisfaction. We realize we bought the car as is. However, it should NOT have been sold in that condition. We are Senior Citizens living on a fixed income Social Security. We got a estimate of $2,500 for the repairs. We have received no help from the Dealership. Also, we bought a $2,000 extended warranty from the Dealership which does not cover any of these repairs. We would appreciate hearing from you as soon as possible as to what can be done about our problem.
I purchased a used Lexus at Mercedes Benz of Greenway plaza on 2/12/16. I purchased the vehicle from Dave Davenport. Within 3 weeks and less than 500 miles driven the check engine e light came on . I spoke to Dave once and he said he would have service take a look at the vehicle. He did not pro ice that the car would get repaired. After the conversation he did not return my numerous calls or texts. I called on April 10' 2016 to find out that Dave doesn't work there. I was told by another sales person that my license plates would've mailed since the temp plates expire o. The 12th. I then received a follow up call stating my plates were gone. To make a long story short I have received plates and I am unsure if they are for my car since I was email!led another temp p!ate. I just received an email that I bought the car as is a d the dealership will do nothing. Recently I used autonation collision for my Honda minivan in south Houston and I was shocked it was the same company.
2014 Toyota Camry Taken for service 26000 miles. With problem cruise control handle back lighting out. Weston Autonation Toyota tech said :" my car don't have that light" Insulting my intelligence. Driving my car for more than 2 years. No solution for the problem. Called costumer service. What waste of time. Backing up the tech service guy. Without further research. Would I buy in Autonation again? Make me.
Spoke to nicholas at bell road service shop. He couldn't access my warranty. Mind you I called at 7:15 am. Said he would call back. Hour and a half I called the Autonation customer service number. Not available. 3 hours later ask for a supervisor in the complaint department. Some lady got him on the phone. He proceeded to speak with an nasty attitude. Terrible customer service! I will never go back there. Always an issue. Called arrowhead service. No problem they took excellent care.
Oct 31 20015 I was approved for a Dodge Durango 2005 I signed paper work took the truck home drove it for 2 months then Chuck from finance department called and said I needed to bring it back so I called to speak to Josh one of the managers and he tells me he could get me in another truck so I was there for 10 hours and he put me in another truck I signed papers with the financing guy chuck again and on Saturday night at 9:30 January 30, 2016 they came and picked the truck up.
I have not gotten one call from automation and everyday I have called them and they will not talk to me I found out that the guy Josh was fired so every time I call they say the general manager Darren is in a meeting then it was told to me my the operated that to be honest know one wants to talk to me I really need help asap.
I called to schedule an apt for oil change, tire rotation and I bought the package appearance. I was told by a woman who answered the phone my call would be returned. It was not, two or three days later I called again the man who answered the call kept cutting me off then said I was being sarcastic. Who the hell tells their customer's that crap. I was told when I purchased the SRX I would be able to come by if I spilled anything in my car which I had, the vehicle needs to be buffed as some light spots are on the paint? Do not know if I am explain that correctly. Also I went elsewhere for an oil change and was told the tires were on incorrectly.
Back tires in front and front in back. The brakes had to be worked on after I purchase the car maybe then is when the tires were put on incorrectly, if not, they should have noticed the incorrect way the tires were on and fix it. I've had to drive out of state with my tires like that. Benny Martinez called me back as soon as he could he is the one who I purchased the car from. I've had 2 strokes in the brain and do sometimes get confused and forget. I am not happy with the service from the tech and will not return to Autonation. I will pay extra top go somewhere else.
I have been working to get my gap insurance reimbursed to me since June of 2015. My contact at AutoNation Ford in Scottsdale Arizona is Sydney Wesolowski 2179. I have had no success to receiving this refund. I have spoken to her supervisor with no satisfaction. I have also spoken to the corporate office. No closer to getting my gap refund than before.
Try to talk to someone about refund of service agreement and premium maintenance pactages which I bought when I bought a Expedition in 2014. Trying to get refund of milage not used when I sold this car as you are suppose to do. I've called the AutoNation in Ft. Worth, Texas The operator sends me to someone who is never in their office and the phone says to leave message , left messages fior the last 3 weeks but no one calls back. Today I asked for anybody alive to talk to some guy named Andrew asks me whats wrong and said he would be righrt back puts me on hold for 12min. and 13 sec. never came back and no call back
I bough a new Mercedes Benz C300 2009 on August 21,2008 from Mercedes Benz of Pembroke Pines, Florida. On July 23,2009 the car was in a front bumper collision, having the vehicle fixed with a life time warranty on the painting job at your Maroone collision center at 8600 Pines Blvd according with Mercedes Benz dealer of Pembroke Pines. After paying the Mercedes Benz dealer at Pembroke Pines the amount of $3.903.24 for a professional job, I am really disappointed of the quality of the repair done by your Autonation collision center. I went to dealer many times trying to talk to Willian Jaramillo and his boss Graham Haynes without any positive response, I think that your customers need to be treated with professionalism and your employees mentioned before do not do so. I have a copy of the invoice for the job performed at that time. Therefore, I need an answer from someone at your company who cares and is responsible for this kind of matters. I look forward to hearing from you as soon as possible. Thank you in advance for your time and cooperation with my complaint.
My spouse and I bought a 2014 Ford Escape in July 2014 from AutoNation Ford Scottsdale Arizona. In July 2015, we traded the vehicle. In August 2015, we went back to AutoNation Ford Scottsdale to request a refund for the GAP insurance we financed at the time of purchase. Since then we have been told that a refund was submitted to us but we have never received. Sydney W. at AutoNation Ford Scottsdale is the individual we are working with since September 2015. We have never received our refund but all we have received for AutoNation Ford Scottsdale is a piece of paper for a refund signed by someone. The signature on the paper is not mine. Could someone from the corporate office please get my refund for me? Thank you for looking into this matter. Hope to hear something soon about my complaint.
I purchased a 2014 Chrysler Town and Country Mini Van. I asked the Autonation sales person the same night about another key for the vehicle and was told that they only had one key. I called and spoke to Steve more than once about the key, getting the run around the whole time. I was told he would get us a copy for free. Then he called me back and said it would be $190.00. I contacted Autonation customer service as well as the manager after two days of trying to get a hold of him and I was insulted and called names. I found your customer service horrible and it's nearly impossible to contact anyone to speak my concerns too. Your people are rude and I will never purchase another vehicle from your business and I will tell anyone not to shop at Autonation. I have never has this happen when buying a vehicle!
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