Contact AutoNation Corporate

We drove last weekend in bad weather from New Orleans to The Woodlands Tx. to purchase a “Auto Nation Certified Car”. We arrived late Sat. the dealership was near closing and our saleman James had left and didn’t answer our text messages. We had been staying in touch with James our salesman the entire ride by sending pictures of the traffic we encountered as well as the bad weather. So we waited at the dealership hoping for him to respond, but he didn’t. Later we found the car we were looking at to purchase while a salesman approached and was ready to deal, but we told him we had our saleman. We have purchased 2 cars before from Autonation and even closed a deal on a Sunday morning and payed for us to stay at a Resonable, but very comfortable hotel because something was not right with the paper work after driving from New Orleans.
So back to last weekend at BMW of the Woodlands, that Sat. night we decided to get a hotel until Mon. morning to get our car! So we arrived at 10am and met our saleman. He never told us glad to met you guys, he just said good morning. Not cordial by no means! He couldn’t locate the key immediately . After locating the key he started the car, than after a while and looking around the beautiful car, I put my foot on the gas pedal and the car begin to pop and miss! After a while I put my foot on the pedal again and it choked! I ask the saleman I thought you told me you drove the car? He left to check something out and my wife said,”let’s get back on the high way to New Orleans”. The manager James Norrell contacted us the Two Days later by email only, but never said we will repair the car because it’s obvious that we looked over something in our inspection and would love to keep your business. We put over 500 miles on our Range Rover and now a crack windshield which added to our waisted travel. This isn’t the AutoNation that we have experience in the past. We are looking forward to hear a response. Thanks so very much.

Renae Roux July 14, 2019
2043 W Pierson St
Phoenix, AZ 85015
602-973-9360

Dear AutoNation,

I am writing this letter because I am a very upset customer. On 3/17/2018 I purchase a Dodge Journey and traded in my Jeep Compass. I took a test drive and fell in love with the vehicle. It had a blue tooth in the vehicle and that was not an important feature at the time but since it came with the vehicle I was fine with that. After all the paperwork was signed and later on that week I was going to play with my Bluetooth and hook my phone up, I noticed there was no Bluetooth and they switched vehicles from the one I took a test drive, I also told the salesperson that in the future I would be putting a tow package on the vehicle and he stated I could do that. (Later I found out that this vehicle could not really tow) I let it go because like I said it was not an important feature and felt like I was ripped off for a lesser vehicle than what I took for a test drive.

On 6/14/2019 I was getting my air conditioner fixed and my 895.00 warranty that I purchased would not cover it, because someone put the wrong Freon in my car. The people that did that paid to have my car fixed. I noticed a sign that stated that you would love to buy my car. Well as they say the curiosity killed the cat.

I proceeded to go into the dealership and Bernard greeted me and I told him that I wanted a vehicle that can have a tow package put on, need the compass (north, east, south and west), and blue tooth. The first vehicle he brought out did not have the compass and I said that was a very important feature that I could not live with out. He grabbed another vehicle and said that had the compass on there. I did not test drive it because it was another Dodge Journey that I already loved. Also they would not give me a partial refund on the 5 year warranty that was not even used for the 5 years and I was upset with that I stated I will be writing to the company about that. I would like my partial refund and that is a lot of money just to throw away.

After all the paperwork was signed and I got in my new car to go home THERE WAS NO COMPASS. I immediately took it back and Bernard and he stated that they will put it in for me and it was just a wheel that needs to be put in and he will set up an appointment for me. Needless to say I had to set up the appointment myself. I than went to have my compass put in my car and they stated they cannot do that because my vehicle is NOT capable with that. NOW I was very upset with this and went in and spoke with Bernard and he said that he will order the part and have them put it in because it is capable of that. He will then let me know when the part is available. He then sent me an email stating the part is in and to schedule an appointment. I went on the appointment and Rocket took care of me and stated there was no part and he will look into this matter and get it taken care of. He then called me and stated that he contacted the manufacture to see if it was a simple software update. Then I was very upset and spoke with a manager and he came and pushed buttons to find that there was no compass. (Like I am some idiot)

I was also told that I will be receiving my gap insurance check of $600.00 so I put $600.00 on vehicle with my credit card and I still have received no check. I want my compass that I was promised that came with the vehicle. I want a partial refund on my 5 year warranty that I purchased on my previous vehicle, and want my gap insurance check. If you don’t take care of this matter I will report to the following:

• Motor Trade Associate
• Motor Vehicle Disputes Tribunal
• Report AutoNation
• Report to the Better Business Bureau

Now I ask you: I have given you my horrible experience with your dealership and have had so many empty promises given to me. I ask you how many people I should tell NOT to purchase from your company. I do know a lot of people. Thank you ahead of time for taking care of this matter. I do hope to hear from you in a timely matter on how you will be taking care of me.

Warm Regards,

Renae Roux

On May 3, 2019 around 01:30PM while driving, the car suddenly got the brakes and steering wheel blocked, causing a crash against a guard-rail, no third party involved.

1 – Mercedes Benz said that the car had no malfunction, the accident was due to the tires.

2 –400 miles prior the crash, we had a service and no mention about the tires may affect our security.

3 – The attached file, shows malfunction of the air-bags,

4 – We requested from your company an official letter stating your decision that no responsibility will be taken in all of the above, it was rejected.

My partner recently purchased a 2017 VW Passat from the Autonation Ford located in Marietta, GA. He had some issues with his rotors in the first 2 weeks of having the car. Come to find out, car was not reinspected upon being transferred to that location based on the 135 point inspection as the guarantee states. I decided to go with him to the location on today July 13th, 2019 to try to speak to the general manager about the situation. My partner decided to speak with his salesman Jim Bohanan about it first. My partner introduced me to him and my partner sat down in front of Jim’s desk to let him know what was going on. My partner, Eugene, asked Jim if he could see Eric the general manager today. Jim told him “ you can’t see the general manager on a Saturday”, which I thought sounded odd but I assumed because it may be a busy day. My partner requested that I give Jim details on what’s going on with the car because my partner is partially hearing impaired. As I was speaking to Jim about the rotors on the car he put one finger in the air and said to me , “Let me stop you right there, this is MY customer” and proceeded to point to my partner. At this point I am shocked more than anything that he would say that to me. As if he was telling me to shut up. I then advised Jim that my partner and I are married and these are my affairs as well. I felt totally disrespected and advised my partner to get up and let’s walk away from Jim. I was beyond irritated and more importantly disrespected. I will advise no one to purchase a vehicle at this location if he continues treating people that way. However, on a much better note, the service department are all great and a big help, especially service supervisor Keisha and the manager Renold.

I had an accident in July of last year and had GAP insurance that was purchased when I bought the car. I had contacted Autonation Corpus Christi back then to file the claim and just found out today that the GAP insurance was never taken care of. I would either like for them to pay the balance owed of $813.12 or refund the money that I paid for the Gap insurance. I am looking to purchase a new car and now I am leery of purchasing another vehicle from you all.

Thanks, Bonita Ivy

The Gentleman working in the Parts department (Joe) needs to understand that he can't talk to customers with disrespect. I previously called the Parts dept. twice at this location trying to price wheel locks for my new Buick LaCrosse, and each time I was asked for the VIN. After providing this to him, he priced these locks to me at a price of $123.00 and stated that I would need to pre-purchase and pay for these locks before he could order them. Today I printed out my Reward Certificates totaling $105.00 and took them to this dealership and was attempting to pre-purchase my locks. There again he asked me to provide the VIN, which I did, he began looking at the reward certificates that I had and immediately stated that the locks were only $60.00, and that if I used these certificates, that I would not receive the remaining balance from them should I continue. I told him that I had been quoted twice by this Dept. a price of $123.00 and thats why I had printed these amounts. He then became very smart, and saying that someone must've made a mistake & all. I have had issues with this same guy while trying to order parts from years past, and he seems to have an issue with anyone of color (black). I am a 67 year old male who precisely knows how to price quote the things that I need or want, and have no reason to state otherwise. He looked at the certificates as though he was looking for a reason to deny accepting them before telling me the new price of the locks. I will never purchase another item from this location again. This leads me to believe that when I called for the previous quotes, he gave me the high price in hopes that I would not want them or that I would go away, but I wanted them and was willing to pay whatever they cost. After I showed up to pre-pay and order them, he asked me if the wheels were factory and showed me pics on his computer and I said that they were factory and that the vehicle was parked right outside. he never made any attempt to go and look at them. This is the kind of service that runs customers away. I peacefully left, and I'll order them from the dealer where we had to buy our vehicle from in Denton, Tx.(James Wood) Something needs to be done so that this type of treatment doesn't continue. I have always been a loyal GMC customer and I own 3 vehicles 2-Chevys, 1-Buick.

Tucson AutoNation
They lied about using their system to fill out the docs when we already had financing in place at the local credit union.
Once we came back from getting the docs at the credit union we had to wait almost 1hr 45 minutes in the lobby to see the finance man.
They let another buyer go in front of us!
The sales rep was nice and helpful.
But the overall service to close the deal left us really pissed!

Spent 4 hours at the dealer yesterday meeting sales person Riham who was working on the sale for us, she was off and drove in to make sale.

Below is the agreed sale after four attempts on negotiations. The sales person/finance Luke abruptly decided to retract the signed deal.

After much back and forth we learned Luke made an error and he wanted us to add 6months on the loan.

Today we spoke with with the GM Mr. Soons who was unprofessional and would not give me the name of the individual he reports to for me to take this further. He will not own up and fix his employees error.

I wish we would of looked at the reviews on this dealership before this unprofessional interaction. I asked the GM if he was aware of the reviews, he responded ‘I don’t care’.

Luke make a $2500 error they want us the customer to absorb. Worst experience ever.

Miami June 7/2019
I bought a Merzedez GLA 250 at Autonation Miami Gardens recently (March 2019) The AC shut down and I took it to Service Diagnostic : a sticky liquid was spilled in the AC module therefore the repair was not covered by the Guarantee and I had to pay for it. I never drink or eat in my car.
After I drove out the Dealer my gas tank was empty and I found myself at the expressway with an empty tank and I had to be escorted by the Police to a Gas Station. Furthermore miles were showing 157 more miles : Mileage In 1645 Mileage Out was 1806 Total miles driven whilst on repair 157 miles. Clearly somebody at the Shop Repair drove my car irresponsibly. Now the question is who caused the damage. The car was at the Repair Shop overnight and it may be that the person who drove it , clearly an employee from the Repair Shop, spilled the liquid. This looks like a scam done on purpose .This is unacceptable.
I have complained to Service Advisor Andy Garcia (305 952 2246) via phone same day of problem and subsequently via email and so far have not received any solution.
I am hereby filing a complaint and requesting a compensation for damages for the amount of the repair $ 951.23 as per paid Invoice 657321 May 31/2019.
I can document all of the above when requested.

Beatriz Carmona/bhco@bellsouth.net/305 775 3736/2475 Brickell Av 708 Miami, Fl 33129

I took my 2012 Dodge Grand Caravan because the engine light was on. I was told it was a transmission problem and was charged 2100.00 to fix it. Took it February 26th and have took it back 4 times cause the light still keeps coming on and is running rough. Just took back last week and the light is back on again. So frustrating and a waste of my time. Darlene Ortiz

I took my car to get repaired cause the engine light was on. I took it on February 26th we are now June 5 and it still isn’t fixed. I have took it back 4 times cause the engine light still coming on. Now the engine light is on again after 5 days and I have to take it back again. I’m so frustrated with having to take of work and spend my time dealing with this situation! Can I get a phone call back please. Darlene Ortiz 720-291-9368

I can’t get anyone to return my call to fix a minor issue that the Dealership in Westminster CO made.

I purchased a 2013 Ford F150 from Autonation Ford in Scottsdale. I knew that I wanted very specific Engine and Model of truck and they had one that met the specifications. I say that, because I did not test drive the vehicle under the impression I would need to make sure that proper maintenance had been performed or to see if it was on the edge of having issues. The dealer did supply a car fax, and the vehicle did have its oil changed regularly. We did notice immediately that the windshield was chipped and brought the vehicle to the dealer for inspection of the windsheild. The service dept gave us a number to call, but the sales manager wanted us to let him look at the chip in the window. After getting the vehicle home and cleaning the truck, did notice the truck has minor dents in the bumper and body which was not noted on the car fax or pointed out at the dealer. I have dealt with other Autonation dealerships and have always been satisfied. Unfortunately, I have not had the truck more than a month, and less than 3000 miles, and I have a check engine light. Upon bringing it back to Autonation Ford, the service dept called and said that the vehicle has fouled plugs and recommended 532.00 dollars of work be performed to get it right. We spoke several times to different sales managers explaining that this does not seem right, the truck had 64000 miles when we purchased and 67000 now. In reviewing the Ford Manual, it looks like the plugs should have been replaced at 60000. Each person has been less than sympathetic about the situation, and it seems that they are not interested in doing the right thing in this matter. I do see from your website that you cover things like this up to 60 days and unlimited mileage, although Autonation Ford in Scottsdale must not be aware of your policy. As of writing this, the dealership did call and say they were replacing the spark plugs, but this is many conversations and explaining we would be getting a lawyer involved. Bottom line, Autonation Ford does not meet the standards that many of your other dealerships represent. I purchased a truck with a damaged windshields, that has body damage, and was either poorly maintained prior to Autonation getting the vehicle, but certainly not maintained once they took ownership. It should not take a lawyer to be involved to have the right thing done. I look forward to hearing from you on these matters.

I bought a 2015 Volkswagon Jetta with a 3 month 4,000 warranty, on May 4, 2019. I drove the car to Ohio and found out it either had an oil leak or was burning oil (I added 3 qts of oil in a 24 hour period, traveling 1200 miles). Autonation says they can't find the problem and want me to go to a Volkwagon dealership which I would have to pay for! No return calls from Sales or Service! Also, it's been a month and I still don't have my original title. I wish I would have read these reviews before purchasing.

Please contact me so I can forward an email thread from the General Manager Tracy Moorman (BMW Tucson Arizona).

Mr. Moorman said he will look into an issue for me and has not responded to multiple emails.

Please contact me. Email or call. 818 421 7428

Respectfully,

JD Garcia

I recently got my brakes changed at auto nation USA only to find out they put after market brake pads and rotors On my car and did not notify me anything so after I left the dealership I started hearing a popping noise everytime I would stop so I went back to the dealership the very next day to notify them of the issue I was having and the house tech notify me that he couldn’t hear the noise he said”it’s one of those things that you have to let it get worse before we can do anything about it” so I took it a step further and took my car to Mercedes Benz of greenway and they notified me that aftermarket parts had been installed on my car and that they were faulty and they were also slipping when I would stop so I reach out to the manger in the service department of auto nation USA and he told me that I would have to bring the car back so I had the car towed because I did not feel safe driving it so no one ever called me and told me that they had received the car off the tow truck I had to call them they also kept my car over night with out even telling me that they would have to and to add injury to insulate the manger told me he was doing me a favor by not charging me for them to look at the faulty breaks they had installed on my car and the next day when I went to pick up the car they told me they couldn’t hear the noise and as soon as I was leaving out of the garage of auto nation I herd the noise this whole process has been a complete nightmare

The car we bought from you in 2017 is in for its third transmission we haven't got to drive it in over a year because we can't afford yet another transmission. The general manager at the Park Meadows store in Colorado has done nothing to help us. This is my third complaint to corporate again I guess I shouldn't expect any response from this one either

I took my 2013 1500 Dodge Ram into AutoNation CDJR North Fort Worth on Saturday April 6th because it was overheating and we knew there was a crack in the radiator. Service advisor told me they would have to inspect the truck for further damage since it had overheated and wouldn't stay running. I got a call back from service advisor the next week that diagnostics said there was something wrong with engine but hey would have to tear the engine down to find out what exactly was the issue. On Friday April 19th I got a call saying the engine needed to be replaced and it would be a total of $13600. I advised them I needed time to think this over. I called them back and left Stephen Scott the service adviser a message telling him to just put engine back together and I could come get truck and have it fixed at a letter day because i could not afford the price. He called me Monday April 22nd at 10:49 am and said he could get the price down by not fixing the starter and getting an engine from LKQ for $5050 and the new price with labor and replacing the radiator and radiator shroud would be $11,100. I advised him this was still too much to just put vehicle back together. He called me yet another time at 12:12 pm and said he could waive some labor cost and charge me only $10,000. Once again I advised him I could not afford that just to put the engine back together. I asked him if he could at least fix the radiator and radiator shroud, he said no because the engine doesn't work and they couldn't test whether or not the radiator would work correctly. He then called me again at 5:21pm and said the engine was back together and I could come pick it up but that Id have to have it towed because it doesn't start. 1st concern, is he told me it would take 10 hours to tear the engine down which is a cost of $1500 ($150/hr x 10 hrs) but yet they got it back together and ready to go in 5 hours. 2nd concern, when I had the tow truck driver pick the truck up, it started right up and he drove it onto the wrecker. (I was told the truck didn't run). 3rd concern, if the engine was torn down, why would there still be oil and all other fluids in the truck and why would the batter even be hooked up if the engine was so called bad and needed to be completely replaced. I am requesting my labor cost of $2260.00 be refunded to me, I will pay for the $146.90 for tow that was charged to AutoNation and I will pay for the initial $150 charge to do diagnostics on the truck because I do believe I owe these 2 amounts. To sum this up my truck was in your shop for 2 weeks and nothing was ever done to it and I was charged $2406.90. There were no parts replaced on my vehicle and the engine was never torn down like stated. I have taken my truck here before and trusted them enough to take it back and I feel like the took advantage of my and charged me for work not down.

Thank you for your time,

Kaycee Flores
Marketing System Supervisor
Daimler Truck Financial/Mercedes Benz Financial
817-507-5654

Attempted the purchase a used vehicle. Completed financing and was told car would be ready next day. Next day they found an oil leak. Asked for money back on a Friday told to come back on Monday still no call or will answer. AutoNation North Richaland hills Chrysler Jeep
Just want money returned

Service advisor was rude talking to me. Asked him if the car was ready at 12: pm and all he could tell me was they working on it. When I made the 8:30 am appointment the girl said it would be done by noon if I had the car there by 8:30 this morning. Well the car was left there last nite to make sure it was there on time. This is the second time I have brought my car to this dealership in Johnson City TN and am leaving with a bad taste in my mouth both times.

Wife and I just walked out of AutoNation Honda in Lewisville…and we will NEVER darken their doors again. I will try and keep this short. We are trying to replace our vehicle after the wreck. We decided not to finance, that there was a specific amount we could spend. So we started looking for a used vehicle. Tuesday, I went to AutoNation and looked at a vehicle…told them what I could spend, and tried to work out a deal. Didn’t work put. Fine, nobody hurt.

The salesman called me 4 times more on Tuesday and 5 times on Wednesday. No coming down to meet our budget. No Hassle, No Haggling. I understand.

He calls 3 times again today, so I return the call to tell him we can’t pay what the offer is, thanks, but please sop calling. When he answers the phone, he tells me that they CAN do the price that I offered. I double check. He confirms.

I go back to the dealership, meet with the salesman, who now says, “I told you wrong, what I MEANT to say was blah…blah…blab…my Boss is trying to make it work. Again, I tell him I cannot go above my offer.

The manager comes out and tells me, “If I do this, will you pay OUR original offer?” I AGAIN tell them, NO… this is what we can pay. He says, “OK, ok, ok, I will make it work.”

By now, Linda gets there. She tells the salesman the same thing I have. We are assured that they will make it work.

We test drive the vehicle, fill out the paperwork, and wait.

Salesman finally shows up with the final offer… higher than our offer, and higher than what he told me on the phone, and has the nerve to say, “Well, can you just put the extra on Credit Card?”

Linda and I look at each other and walk out. The salesman and the manager come running after us… saying, “Wait, we’ll take care of the extra! We were going to make it up!”

Really? Why did you ask me about putting the rest on a Credit Card?

Left my car on March 26 to repair a tail light and bumber. They have promised countless dates , still waiting. I am paying a rental out of pocket. I am at 800 dollars. What can you do for me?

I reached out to the AutoNation Gilbert AZ to buy a car. The sales people, including the internet sales manager would not provide the information I needed and worse, told me I was "rude". I never spoke with them on the phone, only by email, which I will be happy to share. Bottom line I was essentially told to go away. Probably the worst auto dealer I have encountered in my life.

For a department to be called service and has no service is b.s. I brought in pickup for service and it hasn't been done. I even set an appointment when it was convenient for them. I even took the vehicle in the day before. The next day I didnt hear anything from service, so i stopped by after work to check on it. They haven't even looked at the friggin truck. They said they will update me the next day. Next day rolls around and still no word. I went the second day to follow up and the truck was still sitting outside where it was the day before. Now, this is what really pisses me off. I had my wife go in to ask for an update, I had nothing good to say so I stayed outside, they f**** lied to her. Oh, they looked at it but couldn't figure out what is going on with it. Same shit she told me the first day I followed up. I can tell the truck hasn't moved.
Why have people set appointment in the first place if you dont have the room for it. I even asked when will they be able to look at my vehicle so I can set this appointment! I have been without transportation for 3 days now and no updates whatsoever! Chevrolet did the exact same thing to me a few months ago. This is in Spokane by the way. Service department is horse shit. Their incompetence is an inconvenience to what used to be a happy customer of autonation. Either address this matter or offer warranty that could be used at other shops. Thank you.

Elderly abuse potential. My father was taken advantage of at the Lexus dealership in Clearwater FL. Management told him when he traded his car, that it had structural damage, and it did not. They gave him less than 50% of wholesale value. He is 90 years old and they obviously have no respect for the elderly.

Florida has strict laws regarding this.

I have contacted the Corporate office by email 2 times and have had No response.

Maybe it is their policy to try and maximize profits with the elderly.

I went to AUTONATION Liberty,IL for Service on my 2016 Sienna Minivan on 4-9-2018 I was charged $144.84 for service and was advised that my Toyota warranty was expired.I advised that I had purchased a Extended Warranty through Autonation and that the service should be covered.I was told that there was nothing in the computer to confirm that and that I was responsible for the charge which I paid.I was then told that I would have to contact the Financial Officer at the dealership which I attempted to on several different time leaving messages but was never contacted back.I have gone back to the Dealership Two times and each times they have attempted to charge me again but are reviewing my pass service visits determined that I did have a extended Warranty.No one has advised me why I have not been refunded the $144.84 that I was charged in 2018

MY WIFE JUST SPENT HER SATURDAY FOR A SIMPLE OIL CHANGE. WOREST THEN GOING TO A DOCTOR OFFICE. . FROM 11 AM. TO 2.30. PM. WOREST. THEN ANYTHING. ELS. NO ONE TO TALK TO. LIE AFTER LIE, YOU PEOPLE. ARE ONLY. ABOUT SELLING ME. STUFF EVERY-TIME I GO THERE AND MAKE ME SIT AND WAIT .
YOUR. DEALERSHIP. START TO STINK. WE WILL NOT COME THERE EVER AGAIN. AND WILL NOT BUY ANY STINKING NISSAN EITHER ..

I sold my 2016 Toyota Corolla after it was involved in an accident. The vehicle has been paid off. I am trying to get a refund for my extended warranty and prepaid maintenance. The vehicle was sold in February. I really need the money from this refund. AutoNation in Tempe has been telling me that their computer is down. This has been going on for over 10 days and they claim that it has been down a total of 20 days. I need the paper I sign to submit to you guys. I will go to the local media if I have to. I really would like to settle this without making an issue involving the media and attorneys as this is causing me undue stress. I have advanced COPD and the stress is causing me breathing problems. Please help me.

We purchase a Jeep Cherokee 2015 3 months ago from Auto nation Chrysler Jeep West on Colfax in Golden CO.
The steering wheel is making a rubbing noise and when you drive over bumps it sounds like the entire vehicle bottom is going to fall apart.
My husband has been attempting to get a service appointment for over a month. Today he was scheduled for an appointment. He called to confirm and they stated he was not on the schedule.

Sales manager had the personality of a wet noodle. Tried screwing me out of my trade so I went to another dealer and was offered $500 more for my trade in writing and took this offer back to this dealership. It was accepted and he wanted to make the deal right then. My wife was there and she didn’t want to spend three hours at the dealership. After a few words he said we could make the deal later. Came back to dealership and someone started to give me the sales b.s. that I needed an additional warranty for my car and I said no frills. He got cocky with my remark but left the area. Prior to any of this taking the car out for a test me and the salesman heard a rattle coming from the car in the rear. So I made sure it would get looked at after the fact. Made the deal after signing the paperwork and found I only had one keyfob. Only reason I made this deal was that the car was reasonably priced. Took the car back to the dealership for the muffler rattle and after it was looked at they said there was nothing they could do to fix it. Took it to a muffler shop today spent $20 and 30 minutes of my time and no more rattle. Moral of this story is don’t trust anything this dealership says.

My husband a mechanic at Auto nation in phx is sleeping with the inventory girl for over a year. I have contacted the HE department and nothing has been done. I don't know the rules when it comes to dating in the work place but this is super inappropriate

I have spent 15 hours sitting in this building over 4 days trying to buy my truck. I have been here an hour just to pick it up, I paid the down payment 5 days ago, the managers are slow and very dishonest the finanace manager handed me a fresh financing application and told me to lie.

I purchased a vehicle and it was delivered on a Saturday 2.16.2019
with the engine light on,so I didn't drive it and that following Monday 2
19.2019 , I had it towed the BMW dealer and today is 3.1.2019 and AutoNation said I had to pay.. I received the car with 37040 miles and the dealer received with 37042 ..please help
.

Hi my name is Sammy Davila. I recently bought a truck from your company. They said it had a full inspection that your ad says you do to all cars. Once I brought home was making noise so I took bac. They put me in 2 loaners till deal got funded. Once funded they gave me my truck back and said they were not going to fix. So now I have a bad differential on my 4x4.i took to them and they told me put new differential. And would not put anything else in it. So I called Gm and took for power train warranty. Took to auto nation Chevrolet and it sat there for 2 weeks. So I picked up and took to al wills ford Chevrolet. They informed me that auto nation used in Corpus Christi if they did the work they said they put the wrong gears. So it voided my warranty. I am very upset. A man saw me at autozone and told me that the 4 x4 was messed up and that’s why he didn’t buy it. He informed Chevrolet north. So they sold it knowing it was damaged. I traded in a truck and was given well under market value . I only traded it in cause it wasn’t 4x4. So now I have a truck that still don’t have 4x4. My truck was paid for and all I have is a payment same truck now. Then they gave me my plates and threw away my registration and sticker. I am very upset. I have posted on social media and have informed the public about the way auto nation does business. I will change my post if I get some kind of satisfaction for this broken truck. Please contact me at3618345016 my name is Sammy Davila. Once I took truck back to location I bought vehicle they changed there mind and said they just changed bearings not differential. Please contact me or I will continue to post this every week and post fliers all over town

On October 17, 2018, our 2017 white 340i BMW was involved in and accident. We brought the damaged vehicle to AutoNation Collision in Delray Beach, Fl. 100 percent of liability for the accident was deemed to be the other driver. His insurance company Liberty Mutual agreed to pay for the repair of the vehicle and rental vehicle. The vehicle took four months to repair. I was told the vehicle would be ready by November, 24 of 2018. The date kept being pushed back by AutoNation for various reasons. When I inquired about the rental car, the service rep Tom Gamiln stated "what ever Liberty Mutual will not cover we will cover, don't worry". On January 25th, 2019 I was notified by Tom Gamiln, my vehicle was ready, to leave the rental with him, they will return the rental vehicle and take care of the billing of the vehicle. I never received written or voice correspondence that there was an issue with the rental billing. It was not until i received my credit card statement in February that I discovered I was billed 2130.62 dollars for the rental vehicle. I contacted Liberty Mutual, see attached correspondence over the rental vehicle. I have attempted to contact several employees at AutoNation Delray Beach with negative results. Liberty Mutual will provide written document that 28 days of rental expenses should be the responsibility of AutoNation Delray Beach. Due to lack of professionalism, I'm filing this complaint and feel I'm being forced to seek an attorney to rectify this issue.

Hello Mr. Jaccarino,

I hope you are doing well. I took a review of this file. At this time I can authorize a reimbursement of $1015.56 for 31 days of rental. Your selected shop delayed the start of repairs for your car due to construction at their facility for approx. 28 days. Liberty Mutual is not responsible for this delay and you must discuss this with your chosen shop in regards to any guarantees they have for the efficiency of their repairs.

Payment will be released today and will arrive in 7-10 business days to your address 6013 NW 31st Way, Boca Raton, FL 33496-3376

For more information about your claim, please visit your online account or contact me.

Sincerely,
Monique Cornelius

CONTACT INFORMATION
MONIQUE CORNELIUS
CLAIMS RESOLUTION REP II, APD

PHONE: 407-430-4776
FAX: 877-202-4607

MONIQUE.CORNELIUS@LIBERTYMUTUAL.COM

[metadata: {Claim-Number : 038423923},{Exposure-Number : 03},{Category : Manual Outbound E-Mail},{Description : undefined},{Template-Id : APDFREEFORM}]
Policy underwritten by LM General Insurance Company
© 2019 Liberty Mutual Insurance Company, 175 Berkeley Street, Boston, MA 02116

From: Michael Jaccarino [mailto:mjaccarino@gmail.com]
Sent: Saturday, February 16, 2019 4:19 PM
To: Cornelius, Monique <Monique.Cornelius@LibertyMutual.com>
Cc: Pamela Jaccarino <pjaccarino@gmail.com>
Subject: Claim 038423923-03

Ms. Cornelius,

I received my Bank of America Credit statement for January of 2019 in the statement I was charged $2,130.62 by Enterprise Rent-A-Car for 59 days of rental. See attached rental invoice. Please contact Enterprise Rent-A-Car on Monday, February 18, 2019, for a refund of $2,130.62 to my credit card and pay the full amount owed. I’m not responsible for the $2,130.62 rental invoice. I’m not responsible for an issues with Liberty Mutual and AutoNation Collision Center concerning the rental vehicle. I was never notified in written correspondence that I was responsible for any of the 59 days of the vehicle rental. I have correspondence stating that Liberty Mutual is accepting liability for the accident, paying the cost for the repair of our vehicle and the rental vehicle while it’s being repaired. Again there is no question of liability, you client plead to being at fault for the accident on February 06, 2018 at Palm Beach County Traffic Court in Delray Beach, Florida.
The accident and it’s aftermath has been one problem after another from Liberty Mutual to such an extent that it is effecting my health, I have a serious heart condition. I feel if this matter is not resolved quickly, I will seek legal counsel to handle Claim 038423923-03.

Michael Jaccarino

Sent from Mail for Windows 10

My name is Suzette Millar Pierce I single mom who needed a car to work, on June 15, 2018 I purchased a 2012 Chevrolet Captiva from Autonation Chrysler Jeep Broadway in Littleton Colorado. The car had 116,693 miles. I believe the car was sold to me with only one quart of oil in the engine. On November 1, 2018 the engine froze and was impounded. It was towed to Ken Carl Imports who examined the car on November 7 and found that there was on one quart of in the engine and found no signs of any oil leakage (see attached report from Ken Carl Imports 4.7 Google Rating). The car had been driven for 2,241 miles and to have had only 1 quart of oil in the car it had to leak out 4 quarts of oil or burn almost a quart of oil every 500 miles. The car was parked in basically three different driveways and all three owners of these driveways will testify that the car was not leaking oil. The car had a CARFAX report and I contacted several of the companies that had provided service on the car and none were aware of car using excess oil or smoking. On December 5, 2018 I called and talked to the Chrysler Jeep Autonation Service Manager (Justin Bantock) to review the service records and see if there was any mention of an oil leak or the engine burning excess oil. He said there was no record of these conditions. I asked him if the car was burning a quart of oil every 500 miles would there be any way he would not have know that. He said, “if that car was burning that much oil he would have definitely known that”. I attempted to contact the salesmen and sales manager for several weeks but could not get a return call. I reached out to Mr. Sean Parker the GM of the Autonation and met with him on November 30, who said that this was my problem and Autonation had no responsibility. I believe this is an Autonation problem, they changed the oil and did not put oil back in. The car does not leak oil and multiple car service companies (including Autonation) and the oil change CARFAX records do not show the car using excess oil. The only conclusion is that car was sold without a proper amount of oil. Autonation also could have ever simply had called the previous owner and asked if the car was burning an unusual amount of oil but refused because they already know the truth.

Had the most bizarre experience ever. Brought my car in for an oil change (Las Vegas, West Sahara location, and while driving it off the lot realized the engine sounded funny. Thought it was an issue w water condensation post-washing of the car. (This is a very dry climate.) But it never went away on the long drive home. By the time I got home I realized there had to be something wrong and I called into my finance dept guy re towing (I had just bought a warranty) and also my sales Svc Mgr. Both were difficult to reach and finance guy never answered my question when he returned my call and left VM so we played phone tag. Had an appt the next morning in town and realized the shifting was difficult and there was a noticeable whining coming from my engine. More phone calls. Then I tried to drive to the dealership to get the car back to them and my clutch failed completely on a major street. Turns out the clutch completely out. No problem with the clutch/shifting or any engine sound until after I was leaving the dealership the day before. Now it turns out major clutch job that takes over a week of my car being on the lot from Friday until the following Saturday. A clutch repair job, no matter the odds on how the timing of this occurred, should take no longer than 6 hrs tops, that's from everyone I've talked to who has done one. Wasn't offered a loaner or anything, they just kept my car and were still working on it the Saturday I was finally free to pick it up.

I brought my car to Buena Park, CA AutoNation at 9:00 am on 11/19/18 and was told that my tires need to be replaced. I asked how long will the process take. I told adviser, Brandon I need the car no later than 12:30 pm as I have a job interview at 3 pm. He said tires will be delivered within 30 minutes and vehicle should be ready by 12:15 pm. Shuttle service took me home and no communication whatsoever. I called Brandon at 12:30 pm, he informed me that tires were just delivered 30 minutes ago. He offered a rental but shuttle service won’t be able to pick me up at least for another hour due to just having one driver. I talked to one manager who was unhelpful and disinterested. He said that he will have manager Mike Hodgkin call me. Mike never called me that day. I left a voicemail for Mike today (11/20) and still no return call. I had to bring my two children and my mother with me so I can make my job interview on time. I also found out that the tires Brandon recommended have very poor reviews and made in China. I specifically told him I want tires comparable to American made tires and can pay more. I would like my tires replaced with American made tires.

My wife and I purchased a new vehicle at AutoNation Honda Clearwater, we were informed by the sales and leasing consultant (Brahmi Dounajar) that extended warranty and GAP insurance was only offer during the processing of the paperwork for the purchase of a new vehicle and the dealership does not offer it at later time. However, he mentioned it can be canceled at any time. We decided to accept what was offered based on the information that was provided to us and with the assurance that it can be canceled. We did a deeper research and decided to cancel the service. We went to speak with Brahim Dounajar in person to cancel the items we didn’t want. He promised he was going to process the cancelation and send us the paperwork for signature. A month has passed by and we are still waiting to hear back from them. Several unanswered phones calls and multiples unfruitful follow emails is all we have at this point.

Pretty much got screwed by Henderson nv. BMW as soon as I drove off the lot. Car broke down after 47 miles. GM, sles manager and finance manager were worthless. Sold vehicle as fast as I could. Lost $15,000. Went to get refund on extended warranty in March 2018. They never sent it in. Went to another autonation dealer and they could do nothing for me. Never buy from them. Go to another dealer.

My name is Emily Helterhoff, I live in Panama City Beach, FL. I purchased a 2015 Jeep Wrangler Unlimited Sport with 28,000 miles on it yesterday (08-17-2018) from Autonation Hyundai in Columbus, GA. My sales representative was Travis Enix. I drove the vehicle home to Panama City Beach and left it in my garage overnight. I then drove it to the store this morning and went back to start it and it was completely dead. No light or anything were left on. After having my father come jumpstart the vehicle, I drove it to Autozone and has the battery tested. It was bad. I then proceeded to call the General Sales Manager, Nate King, to have the battery replaced. He told me that there was nothing he could do because the vehicle had no problems prior to now. I want to make it know that I am a mechanic, I’ve been working on engine for 3 years now and I know batteries do not go bad overnight. Nate King assured me that every vehicle is started every morning. Which seems impossible considering there were 300+ vehicles on the lot. He told me there were no problems with the vehicle but I can see they have had it for over 90 days. I asked again to have the battery replaced at their expense because batteries do not go bad overnight and they obviously knew there was a issue with the battery prior to now. He told me he could not afford to put anymore money into the vehicle because he had already come down on the price for me. I told him that wasn’t my fault, I asked him to come down another $1000 and he came down $500 and we agreed to make a deal. I am beyond appalled at the customer service that is being provided considering I spent a good amount of money and also time coming to purchae this vehicle. Nate King even laughed while I was on the phone when I was speaking with him about this problem. I purchased a running vehicle with full promise that everything was good to go and taken care of, only to be left stranded at the store in 100 degree heat. And then again left stranded at Autozone while I waited for a reply from the dealership, who has yet to call me back after I asked to speak with someone higher than Nate King. This was almost an hour ago that I was reassured someone would call me back in 20 minutes. I ended up paying the $200 to have the battery replaced so I could actually operate the vehicle I just purchased yesterday. I will be sending a copy of the receipt and I expect a full refund for the cost. I also asked Nate if I could go have the battery replaced at the local Autonation since I am going there to have a windshield chip fixed that they are paying for. I told him I would just have them send the bill for both and we would be okay. He said no, it doesn’t work like that. I then said okay, well the vehicle is under a 250 mile, 5 day warranty and I am still under that so you guys can come pick the vehicle up and take it back and he proceeded to laugh at me and tell me that they cannot do that either. I cannot believe the customer service coming from him after just speaking with him yesterday and he came off as polite and ready to fix any issues at hand. If the battery has died when I went to go drive it off the lot I’m sure they would have replaced it. But I suspect because it went go detail for such a long period of time while I was there that they were actually doing something to ensure the battery was charged for me to leave. I am beyond upset and just flat out appalled at this and can guarantee that I will take my business elsewhere from now on.
Feel free to call or email me.
863-667-6009
Emilyhelterhoff@yahoo.com
Thank you and I appreciate your time,
Emily Helterhoff

These people apparently down want to sell vehicles for Autonation, they'd rather sell for themselves. Rather than transfer a vehicle to a sister location closer to you they take it down and say it didn't pass inspection. Then days later put it up for sale again. Double talk, no communication skills, and as shady as the day is long. Management needs to reorganize this company as it is unfortunately living up to the stereotypical used car salesman moniker. A big corporation like this should be leading the way not letting it's shady staff force it to look like a bloodsucking scourge of potential customers. So disappointing! So disgraceful !!

My name is Shekeyma I haven’t had this car for six months yet I had not purchase extended warranty but from the beginning of time the car has been in and out of the service area being fixed.it got to the point where the manager even refunded a month of payment on the car since it stayed in the shop for over a month after purchasing it . Now that the warranty is up about four months later or even three months later I have three expensive problems with the car . I understand they are not specialized in my car brand as was told by me in the beginning but it’s not fair it’s not right that now I have to pay all of this when this was obviously a problem from the beginning no repairs seem have been done on the car Prior to me purchasing it.

I have an oil change at your Subaru AutoNation on Subaru dealership in Colorado about the end of May I have a Subaru Outback H6 3.0 2004 the oil capacity is 5.8 quarts. My wife and I we were on the way to Durango Colorado we got about halfway there and noticed that there was smoke coming from the right side of the vehicle I checked the oil I'm disabled and I checked the oil and noticed that was way way over full I had to continue to Durango and go to the grease monkey and have them check the oil they documented that the oil was over full by about 2 quarts. I came back to the the dealership where I had the oil changed and they blamed me for putting the oil in that is not acceptable I'm very upset and I'm trying to figure out what I need to do about this to get this resolved and take care of I expect compensation of some kind? It's been a lot of time and efforts on my behalf to correct your dealerships mistake I would like to discuss this and see how we are going to resolve this issue I would appreciate someone to contact me my phone number is 720-366-7918 I would appreciate a return call thank you Mark Graham, mr. Smith at AutoNation Subaru on Arapahoe in Colorado has the documentation that you were requesting

After giving all my verification information, I was given the run around. I spoke to the “manager” in person about my situation and he did not see through to solve my issue. I spoke to the bank myself more than once and no one seemed to be on the same page. Eventually my contracted ended and I am currently still waiting on answers.

YOUR MECHANIC LEFT A NASTY SUBSTANCE ON MY STEERING WHEEL. YOU SEE I KEEP MY WHEEL CLEAN AT ALL TIMES I DRIVE FOR A LIVING, THE ONE THING I DON'T LIKE IS A DIRTY STEERING WHEEL, I WASH MY HANDS REAL GOOD BEFORE GETTING BEHIND THE WHEEL, ALL GOOD MECHANICS KEEP A SHOP RAG IN THEIR POCKET, I DON'T KNOW WHY I WAS TREATED DIFFERENT FROM OTHER CUSTOMERS. (GREG BUSH SERVICE ADVISOR) IS A VERY NICE MAN, 901 E I-65 SERVICE ROAD

The worst car experience ever do not buy a car from these people they leave you hanging for hours they don't call you if you call them they won't answer the phone that use sales managers is always in a meeting which I think he's always hiding the finance department are the useless people have ever seen and the salesmen has no knowledge every question we asked him he had to go ask someone. Don't ever buy a car from these people.

I bought a car feb 20. At the office on 6400 w Sahara ave Las Vegas Nv 89146 the finance manager (khairullah nawabi) was so rude to me and my sister. Today is March 16 and I have to register my car in a few day but I have yet to receive my green slip. I just called them and he’s just now giving me excuses. All this time!!! The. When I asked was he gonna give me a new 30 he refused when this issue isn’t on me. This guy literally lied to my face and said he call. NO he did not and also tried to lie on the sale person who sold me the car. I’m about ready to take my money back and give this car back and go to a different business that will threat me with great service. He even pulled a sneaky move and gave me a higher interest rate! I can’t I’m sooo upset

I purchased a 2016 Dodge Charger 2 weeks ago and there was a issue with my fuel gage I was asked to bring the car back so it could be looked at, I did that I sat at the dealership from 10am-12pm and my car was never seen. I was then scheduled another appointment for March 9, 2018 my car has been in the shop since. The service department at auto nation NEVER reached out to me to let me know the status of my vehicle. The only reason I know what’s going on with my vehicle is because I constantly call. My job requires me to travel and I need my vehicle. I was told that there are no loaner vehicles that I could get but I was just told this today 3-13-18 but I was told my car would be ready today, Again no call to say anything I called the service department at 5pm I was placed on hold for 20minutes then when I spoke with my service advisor I was placed on hold for another 15 minutes before knowing I still wouldn’t have my vehicle! I was offered a car from enterprise rental but of course it’s too late the enterprise stores are closed. I was told by the manager to take the P.O. number to the enterprise at the airport but to my surprise I got all the way to the airport only to find out that they don’t accept P.O. numbers so here I am I have to be in Atlanta Georgia tomorrow for work and I have to car! I’m forced to travel by greyhound bus which is going to take 8 hours of travel while my vehicle is sitting at auto nation so I’ve been inconvenienced since Friday and I don’t appreciate the unprofessionalisim and no concer or since of urgency. I need someone to reach back out to me ASAP