Contact Bookit.com Corporate

I originally booked a vacation package to Cancun for October, However all that is going on outside of the country my husband and I decided to stay in the United States. I phoned Book it customer service to express our fears and we wanted to change our destination. I was told to call so many different number and spend a whole day on the telephone trying to speak to someone, after waiting on hold for 2 hours someone finally picked up and said we would need to pay a cancelation fee to the airport for $200 person, I was told that is the airlines policy and I would have to take it up with them. So I called the airline and the were really nice and helpful and waived the fee for me. They also charged me a small fee to change my destination and made a new reservation for me. So I then called Book It back to let them know that I now have new reservation and I would like to schedule a hotel destination under the same terms as I had with my orginal vacation package on pay delay. This is after being on hold for 3 hours this time. Once I finally spoke to someone they informed me that They could not make reservation for the 5 star hotels and I should try on my own to contact the hotel. I asked to speak to a supervisor because I wanted Book It to know that I was not happy at how I am being treated. The supervisor didn't seem to care telling me its really nothing they can do if I wanted a 5 star I would need to hang up and call back book it and ask to be put on a package deal with a pay delay. I have used Book It for 3 of my vacations and I will never use this company again. I had to call today and have them update the system with my new flight reservations because when I called no one knew anything about my flight changes. I really think it is really back business to treat a returning customer this way to do this on my own because I really didn't need Book It to schedule any flights for me I know I could have gotten a better deal on my own. This is the worst customer service I have ever seen and I will diffentely be giving a bad review on this company. I also feel like I was over charged on the airline flight.

After looking at their web site and seeing an offer of $100 off for a reservation, then just below that offer of $100 off any 7 day all inclusive reservation and spending about 45 minutes making the reservation I was told that the hotel I picked was not one that had the $100 off for all inclusive reservation and I was not getting the end of month $100 off either. Another no go was my reservation. I do not go for bait and switch., I booked with Cheap Caribbean vacations.

Hello,

I booked a reservation a day ago and had to cancel thru bookit.com.
I was deducted $692.41 for canceling a reservation I made within an hour of reserving it.

Here is info of reservation:
Property Name: Divi Aruba - All-Inclusive
BookIt.com ID: 49081557
Cancelled: June 9, 2019 at 02:43PM

I think this is outrageous and I should be refunded all my money.
How can you run a business by stealing people’s hard earned money.
The computer glitched and booked it on the wrong hotel.
I shouldn’t pay for someone else’s mistake.

Was told by Imon in Grand Rapids Michigan that a room that was canceled may or may not be able to be rebooked. And this is after I was assured that it could be done. Beware of lying practices.

Book it booked me and charged me for an air flight that didn’t exist. When I tried calling I was always cut off.. I need them to contact me for refunds. Bookit Id#46925547

Do not use this service. They use false advertise and strand u at airport in foreign coountry. They put packages and flights together that make no sense physically impossible to be at resort that is enire day trip away from airport, and they don't care.

If I could give them a ZERO I would.
I tried to cancel a hotel reservation on the day my confirmation stated would be fee cancellation and the system never updated and confirmed my cancellation. I have now spent 1 hour on the phone and called 3 different phone numbers to try to speak with someone about this. Every time I get a human they transfer me to an automated service. I am not paying for a cancellation fee because I tried to do this even before there was a fee.
No one is helping. The first lady I spoke with (Denise) asked me for my confirmation number then cut me off halfway through it and transferred me to the automated system.
I am beyond upset and will make sure everyone I know doesn't not use this company! Ever!

I am OUTRAGED! I have an all inclusive trip planned for TOMORROW 9/7/17 through 9/11/17 to Cabo San Lucas at the RIU Palace. I was informed by the hotel that that it is closed due to tropical storm "Lidia" that just hit, the airline cancelled the flight as well. I have been calling Bookit.com for THREE days to figure out what our next step is; do we get a refund? do we get a credit? etc. I have been on hold for hours at time for 3 days and when an operator finally picks up they transfer me to another department where I am told that the operator transferred me to the wrong department and to call back. WHAT AM I SUPPOSED TO DO ABOUT MY TRIP THAT IS PLANNED FOR TOMORROW? THIS IS LUDACRIS. I WILL NEVER EVER BOOK A TRIP THAT BOOKIT.COM EVER AGAIN! My reservation number is 43787865. CALL ME ASAP about this. (925) 890-1397.

~ Michelle Greenwalt

Paid for a vacation in full April 2016 to Las Vegas. In November we cancelled the trip but the card that I made the original purchase is no longer valid as that account was closed over 90 days ago. I informed Bookit.com that the account was closed but they insisted on refunding the money to the invalid card. Had to contact Wells Fargo who got on the line with Bookit.com on 3 different occasions November 28, December 2, and December 6, 2016 to inform the merchant that transactions will not be processed on a closed account. Now my money is out there in La La land?

I booked a flight for 6 to Jamaica and choose pay delay. I was told that I can log on to the members lounge and make changes to my credit card. I've done this twice and both times bookit rejected the payment and charge me an extra $35 late fee for declined payment. I called the bookit customer service number and they claim that it was my bank that declined the payment.

Well I called my bank and my bank told me that it was bookit that declined the payment. I don't understand why my payment was declined when I had the money in my account. I called and asked them to get rid of the $35 declined payment fee because it wasn't my fault and I was told that they cannot get rid of the $35 late fee because it's beyond their control. I feel violated and very sadden by this. it's causing me so much stress.

Please help me with this, Please. I need answers that makes sense. So far I have been very dissatisfied with what I was told.

Booked a hotel in New York City, but BookIt company never paid the hotel even though they were paid by PayPal. Is this fair? I do not think so and am wondering if anyone else has successfully complained to the CEO about it?

Bookit.com Packaged Vacation ID 35891326. We had fully paid our vacation package to Barcelo Resort, Dominican Beach, Punta Cana, Dominican Republic for 6 persons one month prior to departure. Upon arriving at the Hotel around midnight of 12/24/2015 in the Dominican Republic, we were told that bookit.com had not paid the Hotel stay and we would only get the 2 rooms booked if we sign a credit card "hold" ticket value for some $ 1,860.00 for each room! We immediately called bookit.com and after 56 minutes on the phone we finally got an bookit.com agent who told that she will look into the matter and hang up the phone! So we signed the “hold tickets to get the rooms.

Note: One month prior to departure I received the vouchers for the Airline and the transfers, but no vouchers for the Hotel. So I called bookit.com and was told “not to worry! Just show them that you paid and all will be OK!” 2 Days after we arrived bookit.com still had not paid or contacted the Hotel. We called again. After 47 minutes an agent responded and told us that bookit.com will pay the next day! Late the next day the payment had not arrived, said the Hotel manager "Nathaniel". We called 2 days later again and got hold of a bookit.com agent who told us that she will "look into it"...and hung up. 2 days later the same story. At the end of the stressful vacation we wanted to check-out but we were told that we may not leave the Hotel without paying for the 2 rooms, being an amount of some U$D 8,800!!! I refused to pay. The Hotel manager posted two security guards at the exit of the Hotel.

It was 4:00 Am and the transfer bus was waiting outside. Having no other choice, and being left alone in a foreign country, I signed the credit card bill and we left. Strangely, the flights and the transfers had been paid by bookit.com, but not the Hotel? Very strange! With all those calls we could not get a single agent to confirm that bookit.com had paid or not??? Back in the US I called bookit.com for 5th time and had a conversation with a Miss Coleen for about 82 minutes. She finally told me to send to customerservice@bookit.com copies of the receipts I had and bookit.com will reimburse me.

Note: I booked the above mentioned vacation with bookit.com on June 11, 2015. The total package price agreed upon with bookit.com was U$D 13,605.80, which was fully paid for by Nov. 24. 2015. Because bookit.com did not pay the Hotel, I was forced, by threat of violence by the Hotel's security guards, to pay the Hotel stay directly to the Hotel in the amount of U$D 8,802.40. To be fair I have to deduct U$D  240.00 for a special dinner we had at the resort. Furthermore I have to deduct the cost of the transfers of 6 x U$D 30.00 = U$D 180.00, which we have used, and strangely enough bookit.com had prepaid. This brings the total, which bookit.com missed to pay to the Hotel, to U$D 8,382.40

Now bookit.com agreed to reimburse me the amount of U$D 7,335.68. This amount is U$D 1,046.72 short of what I had to pay under duress. Therefore the original contractual amount of U$D 13,605.80 is now raised to U$D 14,652.52! This, I regard as a breach of contract. There is no fault whatsoever from my side. It is fully and wholly the fault of bookit.com who has failed to pay the Hotel and thus initialed this whole troublesome, unpleasant and nerve-wrecking experience!