Burger King Complaints Continued... (Page 10)

I used the drive thru for my order. I was taking the food home to eat. I was half way home and realized that a Whopper Jr. was left out of my order. I had to turn around and go back taking extra time. I went in to get the Whopper Jr. and I told the host that I wanted my other 2 Whopper's replaced with fresh hot one's, because by the time I got home, they would not be good to eat, from the extra time involved in going back for the Whopper Jr., that shouldn't have been left out to begin with. The host told the manager what I wanted, me the paying customer, and the manager refused to do it. This is the worse service I've ever had before. By the time I got home the Whoppers were not warm or hot, and not any good at all. I will never go back to that location again, and the manager that doesn't care enough to make customer's happy, shouldn't be a manager.

On Friday October 18th at 5:05 pm I entered the Burger King located at 1745 Silver Star Rd, Ocoee, Fl. I was with my Wife and 2 kids. There was nobody on line in front of me and there was (2) Female Employees I am assuming Supervisors (one had a white shirt and the other had a dark gray shirt) who were standing at a register talking amongst themselves. After approx 5 minutes another female employee came to take my order. By this time a few more customers arrived and waited on line while the (2) female supervisors continued their conversation and never acknowledged the customers. Approx 10 minutes later a young male employee who appeared to be overwhelmed handling drive through and now dining came to assist taking orders.

It took approx 20 minutes for my family to receive our food (not the complaint). A couple who was standing on line for approx 20 minutes approached the young male employee asking him if he is always working hard with no assistance from management. The couple then advised the (2) Supervisors (who were still having their conversation) he had taken their photos and is going to contact the district manager. I was appauled when they both responded by laughing in his face and telling him he should have let them know he was going to take a picture so they can pose for it.

At that time the couple left the business without purchasing any items. Upon the couple leaving the Female Supervisors began to laugh louder and calling them names loud enough for the whole restaurant to listen. My family and I left the establishment at approx 5:55pm and both Female Supervisors were still standing at the register talking and ignoring any customers who entered, leaving all the work to the young man.

I have been a Burger King customer for as long as I can remember and I have never seen such unprofessionalism and disrespect by an employee let alone a supervisor. My wife was so disturbed at what she had seen, she refuses to ever step foot into a Burger King again. I understand that socializing in a workplace is common, but it should be refrained in an area where customers might feel they are ignored. I understand I am only one voice and I will probably be ignored, and my family not eating at your establishment will not bankrupt your company, but I do feel this issue should be addressed.

On Saturday December 15, 2012 I used the drive-in at Burger King 5490 @ 517 Cahaba Park Circle Birmingham, AL. When we begin our initial order the worker was very rude and short. After we completed the order she then asked us to hold on, and then after several minutes she returned and asked that we repeat the order again. We asked about the special promotions that you advertised and she was very short and nasty in her response. Upon arrival at the food window our food was just dumped into our car and when we asked for ranch dressing-we paid for it and it was dropped into our car. There was never a greeting or even a thank you. I am not a regular BK customer because of the continued poor service I have received from your stores. The quality of your food has dropped drastically in the last few years and as just one consumer who would return I would suggest that your workers develop some speed in fulfillment of orders and some people skills realizing that without us there would be no need for them.

Hello and how are you doing? I stopped @ Burger King Store #5020 located @ 106 S. First Street, Garland, TX 75040 @ (972) 275-6599 to get some lunch. I asked for a Mocha FRAPPE and some chicken nuggets. The lady gave me the FRAPPE without the mouse in it. It was horrible.

I asked her why would I purchase a FRAPPE without the whip cream, I might as well drink the chocolate milk. She was unaware that she sold me a FRAPPE without the whip cream. Well, I was just in a hurry I drove away.

I would appreciate if Burger King refunded my money please. Thank you.

My god, the Chicken Parmigiana grilled sandwich is awful. It is not up to the standards that i have found at BK. I have been a customer of yours for decades. and nothing before prepared me for this. First- i cannot imagine that the chicken had ever come close to the flame grill -- it had to be microwaved. The flavor was non existent. The chicken would not stay in the bun the marinara sauce made it so slippery it kept sliding out.

It is not that hard --- grill the chicken to give it some flavor - put some parmigiana cheese on it put a little marinara on one (1) side and serve.

Once again I wanted fast food, i was in a hurry and stopped by the Lafayette In location on Teal road. I only order the bk stacker with no cheese and no sauce. But every time, it is all messed up. I was the only car in drive thru. I got onions and a got of that sause which i despise, only to discover it when i get home. Plus the fries were cold...but they always are. I dont like to complain, but your burger king sucks there. I always get wrong food, and have to pay for something i cant eat. So you might say, just take the onions off, still taste like onions. I might tell you, oh sorry we added dog shit on your sandwich, just take it off..for real, i never going back there. And i ahould be reimbursed for all of the times my order was scrwwed up and i didnt have time to go baxk. I work tqo jobs and breakfast was convenient for me there. I qould stop by every morning, until i had enough of the breakfast ppl being just plain hateful and nasty. Imagine how much more business you lose because of bad attitudes and consistantly messed up orders. I would think in a recession, those things should matter.

On March 15,2013 I went to the Burger King located at 4545 West 95th Street in Oak Lawn.
I wanted to order the Friday Lunch special which was the Alaskan Fish sandwich for 4.99 (included drink and a fry) The worker at the counter told me there was a deal buy one fish get one free. So I opted for that deal. After a fry and a drink my total was 7.33.
When I tasted the fish sandwich it was awful. It tasted like it was bad. I threw both sandwiches out.

ugh unbelievable what the manager of the north Loganburger king did! on Saturday night i went to burger king like i always do and their manager took my order, he greeted me right saying "welcome to burger king what can i get for you?" anyhow i understand its Halloween but his costume was offensive! he was wearing a simple whit blanket but you could not only see his chest but half his ass was out and he ricked of alcohol! not only that but after he took my order he went and smacked some little girl on the ass! i mean WTF! she looked like she could be 16 years old this guy needs to get FIRED!!!

I Stopped at burger kingon Filmore in Colorado Springs, CO #17384, and the guy that took my order sounded like he was on drugs, got to the window, one car ahead of me, car in front had to pull off and wait for his food, I waited over 20 minutes and could see into the the restaurant. The guy that took my order got it wrong and was standing around picking at his face the whole time, asked to speak to the manager and he said he was,when he walked out to give the guy in front of me his food after 15 minutes he had to pull his pants up twice walking to his car.

I eat very seldom at fast food but where did the fast food go and where are the manners. I am done going to burger kind id rather take my money and go spend it at MCDONALDS!

I actually have more than on complaint about the Burger King restaurant on Missouri Boulevard in Jefferson City Missouri. Tonight I went thru your drive thru to order a sundae. The price listed on the board was $1.00 and nothing on the board indicated anything that might change the amount. The employee said it would be $1.39 and I asked why when the board said it was $1.00. He said the board was wrong. The same thing had happened a few weeks ago when I tried to order a cone and the price listed was fifty cents. There is a law in the state of Missouri which says the item has to be sold for the price that is listed. The prior time I talked to the employee and he said that he would be stealing from the company if he charged me the price listed. First of all, his customer service skills need to be reviewed and the store or company policy needs to be reviewed.

My other complaint on customer service is how slow they are. You have had some good employees in the past but apparently, they are no longer at this store. I think customer service is a skill that needs to be taught if you are going to deal with the public. Your place is not alone on this but I am not dealing with others tonight.

The third issue, and it is something I can do something about, is the dirty drive up area and window. The window is filthy and the ledge area outside the window looks like it has not been cleaned at all this year. It has been bad but it is getting worse. I don't know how it is inside but I assume it is not much better. I think someone form the company needs to review this location and if I do go through again, I will check to see if the prices are changed and if any visible cleaning has been done.

I am a Burger King employee and my bosses are treating me so unfair and so cruel to the point I don't want to show up to my job and just quit ! They take advantage of me because I will not speak up I am the only one who they ever tell to sweep the parking lot and scrub the floor etc ! Just today my boss took my name out the working Shuduele for tomorrow added her name with my hours and told me there cuts in hours and before I left she had told me " he's not good for anything he doesn't do anything" also " ha that's why I took your hours for tomorrow and you can't work". That was the embody cruel thing I ever witnessed in my entire life. I was getting 30 hours and within 2 weeks I'm barely getting 15. I feel like I'm seriously getting ganged up on in work by my own bosses. All the other employes talk, eat, use their cellphone etc and all I do is wash dishes or clean.

My mother and I went thought the drive through at the Burger King in murphy NC. The young girl working the window was so rude and unfriendly. She didn't use any type of manners and didn't even directly speak to us. She was too busy carrying on a conversation with her co-worker. I have a hard time understanding why people have to be rude. Especially those working with the public. it is your job to be friendly! It's so frustrating. We defiantly won't be coming back to Burger King beig treated like that. We asked for a packet of honey mustard after she rudely handed our bag out the window she stormed off and grabbed the packet. It was just mind blowing to see someone act like she did.

I was in the Burger King store on North Glenstone in Springfield Mo today, Feb. 4, 2015 at 12:30 when I heard the manager make what he thought was a joke in front of his workers. I assume he is the manager, he dresses differently than the rest and is always telling everyone what to do. I will mention that he is Afro American only so that you can better identify who the offender was. Today I was waiting for my meal when a very short girl came in with two tall young men. The main cashier is an older, very friendly guy and he said something to the rest of the workers about how short the girl was and how tall the two young men were. At that the manager loudly stated, "Well at least her knees won't get tired, if you know what I mean." Then one of the women working stated in a disgusted voice, "Oh we don't have any idea what you mean." I thought his comments were totally inappropriate and in especially poor taste given how very young people often work in there. I know that this Burger King is independently owned but hoped you might be able to have some control over such behavior.

I ordered a 10-piece nugget from the Burger King on Commercial Way (Highway 19) Spring Hill, Florida. The service was fine, but the 2 sauces (1 honey mustard and 1 ranch) were each served in a one ounce circular plastic container with a lid. Each container was less than 1/2 full (1 tablespoon, not one ounce) per container. That was not enough sauce to dip all 10 nuggets. A posted sign said that additional (1 tablespoon) sauce would cost an additional 25 cents. The taste was good, but not served with the amount of sauce that I discovered online should have been served with the nuggets, which would have been plenty.

I went to the burger king in Bessemer Alabama. And plainly said no mayo on all 6 of my chicken sandwiches and got halfway down the road and started passing food out and there was mayo on my sandwiches. Not happy at all. If I r one of my kids was allergic. To something n I said no whatever n they do it and me r my kids ate. It n died it would be there fault.

I now know why McDonalds has such customer loyalty. At the very least their product is consistent, Burger King’s is not. I visited the Jerseyville location via drive thru today and it was far from fast, convenient, and satisfying. It was rather, a waste of both my time and money.

In the drive thru I ordered a double Whopper sandwich, a bacon cheeseburger, onion rings, and sweet tea. Upon receiving my order from the drive thru I began to pull out of the parking lot taking a bite of my bacon cheeseburger and could not taste any burger. When I opened the bun I saw a slice of cheese with 2 strips of bacon and no burger. I turned around parked and went in. I informed the young woman working that my bacon cheeseburger had no burger and showed her my sandwich. She took it laughing loudly threw it away and hollered to the cooks “I need another bacon cheeseburger, this one has no burger”. I stood waiting, after a few minutes a man (looked like a supervisor or manager) grabbed a sandwich from the warmer tossed it on the counter at me and said “here you go”. I took the sandwich and left, amazed at the lack of empathy and apologies.

When I got into my car I opened the sandwich to look at it, this time it had a burger and I guess you could say it had bacon. It had a piece of bacon that was about an inch long, it was as long as it was wide. I should have gone back in but by this time my sanity and time were worth more to me than this sandwich. The onion rings were undercooked and cold by the time I got back in my car. My family member told me (who loves McDonalds and never wants to go to BK, now I know why) that the sandwich had meat unlike mine, but lacked any flavor at all and was @ $5, so not worth it.On a bright note, I can report to you that the sweet tea was good.

There was a pile of dirt on the floor and instead of picking it up they stacked chairs to block off the area beside the pop machine. Rude and crappie service,asked for two whopper Jr and the guy rang up two whopper Jr meals then I order a kids meal for my kid obviously and he asked if I wanted to get anything for my baby as if I was neglecting her. Then to top it off my wife orders hers and he looked at her and just rang up a large when she said something he said I just assumed that you would want that, implying that she was just large. Crappie service and that is being polite.

Every Friday I treat myself to a breakfast on the way to work, and usually stop by this store before 07:00 am. They never get my drink correct and I can usually catch it and have it made correct, this morning my total order was over $12.00, and no receipt and when I ask for one there is always an excuse. When I stopped by the store later to talk to them, the manager in the afternoon only wanted to know where my receipt was. I brought back the original cup and he told me it was a small cup, when I told him I always get a medium he only wanted to know where my receipt was. When I tried to tell him the person in the morning never gives a receipt, he just kept repeating “where is your receipt”. I now wonder what is being charged for my order, and not knowing what I am being charged I suggest you may want to audit their accounting on what is being charged to customers. The other big problem there is usually someone who cannot speak clear English and getting the order incorrect. I will not go back to this store and the owner needs to make some big changes because it is terrible, and the lack of manager ability is really bad and this is not a way to run a business. I am very unhappy with this Burger King in Chantilly, Virginia and I suggest no one go there. You may want the health department check it out as well.

I would suggest the health department check this place out, and make it mandatory to get a receipt, and find people who know how to manage the store and knowledge of good customer service as well. Not getting a receipt even when you ask for sends up red flags for me. Not a place I plan to every go back to, you would think Burger King would be upset with these actions and try to make corrections.

I went in to Burger King this past Friday morning, which is located in Rittman, OH and it was a dirty mess. The counters were not cleaned and pop machine area was a mess. The elder lady behind the counter, her clothes were so dirty to look at, that I almost walked out. Apparently, the people that work at this Burger King does not take pride in their restaurant or themselves.

Went to lunch today with a co-worker along with multply orders from coworkers. I was told I could not order more than two orders per car. Why? If all your odres have to have names on them and they are numbered as they are taken. So what does it matter how many orders are in one car? Any way I was shorted my drinks on the inside lobby area because we couldn’t order thru the drive-thru. So not only was iI inconvienced I was shorted my items that I ordered and paid for. So How do I get my money back without recepits they also forgot to hand out. Asked for a carrier for the drinks I did and was able to order thru the drive thru and was told they didn’t have any. Who’s the owner of this place I’d be glad to offer to turn your business around for you. and be more effienent with the lack of staff for the volume your doing.

I have been to numerous Burger King locations in several states the past ten years. I normally get an order to go either through the drive thru or in store. More times than not the order is not correct when I get home. Locations are Marietta, GA; Warren MI; Indianapolis, IN. I am not trying to get anything for free. I think your regional managers should step up the training. It’s like the person making the hamburgers just ignores the order. I like the taste of Burger King more than McD’s or Wendy’s but if I get too aggravated I’ll stop choosing Burger King altogether. Just FYI.

I’m writing in regards to the ancient cashier whom received my party’s order. She seemed as though she has been working for too long and was in a complete panic when a group of polite, yet traveled musicians made a single filed line in her empty establishment. We took a few minutes to work out what special value we wanted, and how we wanted it, which, to my surprise, completely unnerved this cashier. During the first order I tried to calmly explain to this woman that this was going to be a lengthy order, full of changes, and that she please be patient as we just want it our way, or so the slogan has been for Burger King as far as I’ve known. She did not take well to this request to take the order slowly for some reason despite the atmosphere being much like a western ghost town, no activity and no need for panic.

After a few orders, naturally, someone realized they didn’t want mayonnaise, and another decided on spicy “chicken” instead of bland “chicken” and this sent the poor dinosaur into another panic, shouting order changes and clear excuses to her staff that it is our fault and surely not hers for being impatient. I can see where fault gets confusing for her, as no doubt, early stages of Alzheimer’s is beginning to set in due to the fact she chose to work at your establishment during the same hours that the remake of Dallas is on TV. Have you seen that show? I’m not talking about the old version, even though I really like Mac Davis. He was an actor and musician, he knew how to have it his way. No, I mean the current one, my grandmother watches it and considers anyone who doesn’t, a fool.

Anyway, now I can get to my point of this complaint, my issue is not all with this poor woman trying to earn a hard dollar but with your training for such situations. My suggestion is that maybe you guys practice breathing exercises for times of apparent stress. You could maybe pair up with a planned parenthood organization, which I’m told offer not only help to women in search of a way out of parenthood but also offer help to expecting mothers and how to have a better birthing experience. This partnership may even gain an edge on those filthy bigots over at Chic-Fil-A.

Not that I personally feel strongly about pro-life or pro-choice issues or think you guys should have any stance in the situation, but I feel this could be a good pair. Much like a woman who chooses not to be with child, a customer may feel much safer in an establishment that allows them to not to have onions on a sandwich if they choose without discrimination or judgement. It’s the whole philosophy behind “have it your way”.

After a long day at work stopped at daycare to get my daughter, stopped to get gas, and final stop was BK’s drive thru. Order placed was 2 whopper jr. meals, but I think if I had ordered kids meals I would’ve got more food. Once at home got the food out of the bag I was in such a a shock and very disappointed, the whopper jr. was soooo small, the beef patty was as big as a dollar coin, a tiny piece of lettuce, two half strips of onion, half of a tomato round and a tiny pickle. fries the box was huge for the amount of fries in it. Overall I was very disappointed with the food, paying $10.13 was not worth it. I thank you for your time and attention to this matter.

On 3/7/14 area had bad ice storm. We arrived at Burger King at 11:30 am. The placed had a lot of customers in line. We stood in line1 hour and ten minutes. While standing in line we observed the following: Only one cashier on duty , four employees tending the drive-thru. Cashier stopping line talking on phone. Cashier turns out to be manager. A woman comes into restaurant and stands at the counter. About 15 minutes later two bags of food was handed to her by another employee. The woman goes to her car the comes back in.

A man comes in and sits in dinning room. The man says he doesn’t feel well. Cashier stops line and goes to man. She say she is calling 911. No other employee jumped on register Man was fine, he walked out with a paramedic. After about six minutes, I went to her and reminded her the line stopped and she needed to go back to the register. We the customers would have called 911, if she hadn’t intervened. This was the worst customer service I ever received. I told the manager that I was going to file a complaint about the service. After all that time, we went to dinning area to eat. Then we found that our food was cold.

This is the second time I am filing this complaint from over a week ago to no avail Your restaurant did not have change for a 50.oo dollar bill and I was with my daughter grandaughter and husband and we were spending over 20.00. They did not go out of the way to get change and I left with no food and was told by a woman named Jocelyn to have a blessed day in a sarcastic manner. We than proceed to go to Wendys with no problem getting change from our money. I since have not stepped foot at your restaurant nor do I plan to until this complaint is answered in a favorable manner.

This morning on 04/10/2013 at 6:15 am went trough drive true some body asked me about menu specials than turn off lights waited no answer drive trough window and was open lights off at kitchen drove around saw Laddy inside , so i went to HEB store and came back lights were on so drive trough and they turn off lights again so i had to make another stop at another restaurant that make me to be late to work tanks to Burger King employes when all they had to tell me that they couldn’t help me so that I could find me another place fast enough so that way could make on time to work . So you need to teach your employees that no matters what is the reason ” Burger King” employees need to let customer know reason for why customer can’t be help at that moment. Same reason people stop going to Burger King at Old Pearsall Road.

I was ezshausted agter work and chose to get a sweet tea and water at Bruger King. I got a tea no sugar and water .I paid with a twenty and I drove off and realize she didnt give me my change and was already at Walmart so i shop and went back. She said they had no sweet tea and would not give me money back or count the cashier door until 10:00pm, So now I made two trips with bad service both times and have to make another one to see if I get my money back or if she just ripped me off. I told her check the cameras they would confirm since she acted like I was lieing. My ten year old witness all this. I would appreciate a little better customer service and treatment then what I got . this was at Lebanon Mo. Burger King. Thank You for your time.

I went to burger last saturday march 30 in salt lake city, utah. i was hoping to get a free product by purchasing a whopper. I was told that the bk cards are no longer being used. There was no notice of this on the internet or at the store. I could use my points, but I had 974 points. I talked to the manager. He was very cold and unapologetic, as was the cashier.

I needed 1000 points to get a free product. The manager said that his hands were tied and there was nothing he could do. Then, I went to purchase some chicken nuggets and I was two cents short. The cashier wouldn’t help me out, so I had to break a $20 bill. I had cut out many coupons for Burger King, but I won’t come back unless I am treated better.

I ordered a value burrito and double sausage crossanwich, burrito was fine, crossandwich was sausage and bacon, beard was burnt so bad you could smell it without even seeing it. Also was in drive thru , never received a receipt, or any napkins. Honestly only went to the sulphur , la location on cities service hwy cause McDonald’s wasn’t open yet. I do not, I repeat, do not have any intentions to visit any burger kings again due to such horrible food quality, in attentive employees, and overall, extremely slow service. This appears to be the company policy, cause multiple people I know have complained about this actions at Burger King. Next time I will gladly wait the extra 15 minutes till McDonald’s opens.

We called in at around 6pm last Friday evening to Burger King on the Boucher road in belfast, 1 customer was eating so it wasn’t busy, we got to the counter to find the employee leaning over the counter on his mobile phone, when he saw us coming he actually tutted, we were then told by a member of staff in the clothing department downstairs that they were trying to get closed early to get home because of the bad weather(snow) which is fair enough but we couldn’t relax as every bite was being watched as to say hurry up!! We ended up putting my 2year old sons food back in the bag for him to finish in the car. I couldn’t complain about the food as it was good infact find it to be the best fast food outlet I just think some staff should get more training in dealing with customers. I work in a hotel myself and although its not the same if I saw one of my employees on their mobile or even slouching in front of paying customers they would have a lot to answer for.

On Sunday Jan. 13, 2013 I went to the River Road in Keizer, OR, Burger King. I placed my order and paid at the drive thru window. I was asked to pull around to the side to wait for my order. I followed the instructions. Then waited and waited……….. Finally I went inside and inquired about my order. They had forgotten me and my order. (I had used the drive thru as I had been painting I was tired and didn’t want to be seen.) There was no apology, nothing. Needless to say I was disappointed in the service. Just thought you should know.
Debra

Upon entering the restaurant, my family and i had to wait 20 minutes before being served, the restaurant was not busy and neither was the drive through, there were several members of staff on duty although only a couple appeared to be working, the rest were just standing about. When we were finally served by the only person on the till, whose English was not very good and he also appeared to not know how to work the till as he asked a couple of people what buttons to push. After ordering the food, we had a further 10 minute wait for our food, during which the manager asked if we were ok as we were waiting for a while, the order was completely wrong and was quite cold. I then took the burgers back to change for new ones, it was a furthe 10-15 minutes and I still didn’t have the burgers, I went back up to till and due to lack of communication through the staff my fresh burgers had went to another person, by this point I had had enough and just left, while all this was happening, there was a number of people complaining within the restaurant and also some complaining from the drive thru, this was at the Burger King in Aberdeen at queens links on the beach boulevard, I can easily say this was the worst experience I have had in a fast food restaurant and can easily say that I won’t be returning any time soon!!

Wednesday 2nd January 2013 my husband,my granddaughter and myself stopped at Castlebellingham Apple Green station and visited the burgerking to have a meal, everything about it was awful, first there was only 2 staff members, 1 serving & 1 cooking, neither had any hairnets or hats to cover their heads, the girl that was cooking had red shoulder length hair and it hung around her face as she cooked, when we got the food it was digusting the fries had been reheated over & over and the chicken royale meals that we got were cold & like rubber, in all my years eating at burgerking I have never come across this, when I went to complain to the girl(Niamoi) who served me it wasnt possible as she was struggeling to deal with a lot of people on her own & we had to continue with our journey.

I went to get food from the store number 16622. I went for my wife and she had to leave my 12:45 in order to get to work. I went to the store, ordered a kids chicken nugget meal. I ordered at 12:25 and didn’t receive my food until 12:48. I went inside because there was a huge line outside. Inside there were 7 people waiting. The kid at the register Don said they were short staffed. The drive thru lady was standing there, the huge guy in the back was staring at the monitors then making something without gloves, the other two employees were also moving incredibly slow. I work at a bank and under our rushes we don’t move as slow as these people, we do something at least, and we always say sorry or explain the problem. No one seemed concerned, all the guests were angry, and it took so long my wife had to leave without eating lunch. I don’t plan on going back, and will further my story on to others, even though it’s not as if anyone says “Let’s go to BK, their service and food is excellent.”

What the hell man. I was angry when you first got rid of the spicey chicken. And now, you put out a plan chicken patty with buff. Sauce and call it a spicey chicken? When I saw the sign saying, “One dollar spicey chicken everyday” I was so happy you brought it back. Then I went through the drive-thru, and I was smart enough to get only 1 because I knew there was a chance you guys did some stupid thing like this. It is not bad, the sauce is good but it is not the spicey chicken. So don’t call it that. Buffalo chicken, hot chicken, kick’n chick’n, whatever. But spicey chicken is very misleading to the people who loved the origonal.

I walked in to your location located in Prairieville La and was treated as though I was not there and I was the only one in line. I waited 10 min to make an order while waitnig on the manager and the waitress to quit playing around and talking and laughing and when she did finally came back to take my order and I ordered one whopper and had a coupon for free whopper with purchase of one that would expire at the end of the day this was about 1:00 pm and she told me that she could not accept this turned around and left again, finally I got tired and pissed off and left. I eat at burger king a good bit and to be treated like this is uncalled for. I hope that I hear back from you soon because I will not leave this alone. It is a damn shame for a 55 yr old man to be treated this way. Today is 12/24/2012

For the past two evenings, my family and I have tried to order dinner from Burger King (400 Highway 53 W. Dawsonville, GA 30534) through the drive thru. Each time we were advised “the credit card machine was down and we only except cash and that you will have to come inside and order.” Needless to say we do not always carry cash and went elsewhere.

Also, what’s the point of having a drive thru if you HAVE to go inside and order? Seemed rather fishy or either they just didn’t want to deal with customers at drive thru and why is it the credit card machine is constantly “out of order” just at night? The service at night is horrible! Need a better night crew and from the looks/sound of it better equipment too!

I NEVER post things like this, and very rarely even complain to the restaurants when there is an issue because I don’t want to complain about FOOD…but I have had it. There is a location in Tampa near the stadium that cannot EVER get my order right. The last 4 times I have gone there I have gotten to work or home and it’s been wrong and the fries are notoriously COLD and nasty after 6 PM.

The first of the 4 times (this is not including other times I have not kept track of) I ordered a whopper and chicken sandwich with extra cheese. Got no cheese. The second time, ordered a large cherry sprite. Sat in line 17 minutes, got to the window, was still asked to pay for the drink and got half way down the street and it was a fruit punch HI-C.

The third time, asked for chicken sandwich and whopper again but with bacon, got cold hard fries, no mayo on my chicken sandwich, no bacon on my whopper. Then the following week go for breakfast and order a double croissanwich with extra bacon. Now … for the life of me i can’t understand why this is so hard to understand for these people, but EXTRA BACON means, add EXTRA bacon to what it already comes with. If I wanted extra bacon to replace the sausage..

.I would say “croissanwich no sausage w/ extra bacon” they take it upon themselves to leave the sausage off and this is not the first time. I have worked in fast food and so i never want to feel like fast food workers are dumb…but seriously this is not rocket science. if you cant get the orders right…you shouldn’t work there.

Does no good to complain because the managers do nothing and sometimes, it’s the managers that work the windows. Now if the managers cant get an order right…then there really is no point in me wasting my money paying for stuff i didn’t order at that location.

In the last 30 days I have been to the burger king in excelsior springs, missouri 5 times, all 5 times my experience has been less than desirable. I went there 3 times in one 7 day period for hot cakes and sausage..all 3 times they didn’t have any syrup! The first time the girl baged up the order, handed it over the counter, and said I’m really sorry but we don’t have any syrup. The nxt two times I asked if they had any syrup and they just said nope. The very same day as my first visit I went back for lunch, and ordered a chicken tendercrisp with NO tomato. It came with two tomatoes.

This morning I went in for one more try, I thought hell with the syrup, I ordered biscuits and gravy and a coffee. I paid and was putting sugar in my coffee, and the kid leaned over the counter and said I’m sorry he only has one bicuit ready would you like something else instead? I said no I will wait. Ok it will be about 10 minutes. 22 minutes later I got my biscuits and gravy. DAMN!!! One of the times I went in, there was a guy and a girl sitting on the counter just swinging their feet. The same counter they eventually serve me my food on.

While on our way out of town on a trip the wife and I decided to stop at Burger King in Grand Prairie on Great Southwest/I-20 for a couple of Whoppers. When we received them, my wife ate her whopper without a problem but after a couple of bites from mine, I noticed a distinct burned taste. I seperated the buns and noticed the top bun was charred. I immediately called the store on my cell and requested a manager. After telling her the story, I requested that she list my name for a credit equal to the value of the sandwich. She said she could only do that if I brought the sandwich back because customers pull this scam all the time for a free sandwich.

Given our time constraints and the fact that we had traveled some distance from the restaurant the manager’s request was not practical or reasonable. After the repulsive act of eating charred bread, the last thing I won’t to hear is a manager’s excuse why they can not resolve a simple error (at least I hope it was) If she has such a dim view of her customers maybe she belongs in another industry (i.e. department of corrections)

I just got back from the Burger King on Nine mILE rOAD IN rICHMOND va, AND HAD ONE OF THE WORST EXPERIENCES ever!! I sat in the drive through foir 4 minutes with not one response from Inside. I wondered if they were open. Then I went inside and the person with the head set on her head was chatting with a guy and not paying attention to the customers. Even then, when I ordered a Whopper without mayonnaise, guess what? It, of course, had mayo!! If the lady behind the counter would pay as much attention to the customers as she did the young man, I’m sure there wouldn’t be any problems.

We were traveling from Florida to South Carolina and stopped in one of your Burger kings stores for our last meal before home. The store is located at 185 Dungeness Road, Brunswick,GA 31523 Store # 16006. I ordered a Tender Crisp Fil A VM. This is supposed to be tender crisp chicken.What I received I could not even bite. It was obvious it had been maybe even triple fried. It was awful, it tasted old and very dry. My husband ordered med Bacon cheeseburger VM. With our order were two different orders of fries. One was hot with no salt the other was cold with massive salt. Our meal was horrible.

The restaurant had only one customer ahead of us. So being busy was no excuse. The employee who helped was just polite enough like she was being forced to read the lines from a book. Our total was 18.00 which was not a deal for horrible food. I will never eat with your company again and advise all my friends and family the same.

I have been to this Burger King 4 times in the five years that I have lived here . the straw that broke the camels back was today last time I was there couple of weeks back walked in seen 2 people waiting on there food . two people in front of me in line . there were 3 people working in the back of the store food prep. 2 people working the drive thru window. which by the way no one was in the drive thru.and one person working the front cash regester. the person at the front took the order of the first person in line.

and walked in the back behind the drive through window looked to be some kind of a office no door on it…. the employees at the drive thru. followed him …. no one in the back was cooking anything just talking to eachother and bull shi**ing the the two people that were waiting on there food when I came in . told the people in the back they wanted there money back everyone else was still in the office could see them standing there but they would not even make eye contact oh they could hear us.

with no one out front still… after a good 15 mins. I said loudly hey is this place even open….. got a rude remark from the cooking area…. and I left . Today went there on my way to work ps. the MCdonalds next door lines were all the way out the door this is 11:00 am saturday once again no one at Burger King went in seen the Manager was there and thought service would not be so bad Wrong…

Im done with this place…………… Good Location, great city, place could make a killing But no one is ever there.. AND I SEE WHY …… PLEASE GET US A GOOD BURGER KING HERE

This Burger King is on Goodman Rd. In Olive Branch, Mississippi.38654

We went to a Burger King in Oxnard, CA on Oxnard Blvd and we cannot believe what we saw! We were eating our food when we seen a worker behind the counter put some hamburger patties on the grill and walk away. We seen 2 patties fall on the floor. We kept watching to see what she was going to do when she came back. To our surprise, SHE PICKED THEM UP FROM THE FLOOR AND PUT THEM BACK ON THE GRILL!!!! WE WERE SHOCKED!!!! When we were leaving I was undecided as to whether or not we should tell the manager or not. I could not leave without telling her. When I proceded to tell her she looked at me as if I was crazy and said “they would NEVER do that”, “we have a trash can for that”.

I said “ok, well my daughter and I seen and I just wanted to let you know.” That will be the last time we ever go there again! 3 or 4 times we have visited the Burger King in Storm Lake, Iowa. The first time service was awful, we wanted a cup of coffee as we were waiting to go to a funeral visitation. We paid for 2 cups of coffee and then waited 20 minutes, went and asked if the coffee was ready and they said they did not have any decaf coffee, gave one of us a half cup and that was cold so we asked for our money to be returned. Another time there was no decaf coffee and the same kind of service.

Today my husband stopped and it was the same thing, no decaf and what they gave him of regular was barely warm. We visit one of the Burger Kings here in Sioux City and get wonderful service. What is the problem with the Storm Lake place? that should be taken care of if they want to maintain a decent place of business.

Yeah that is a Joke!!! I have gone to the Burger King near me (Davison Rd, Burton, MI) Numerous Times, and they don’t have what I want. Like today at 10:00am I ordered 3 Breakfast Bowls, they told me they had only 2, and I would have to get something else. About a month ago I ordered 4 Breakfast bowls. They acted disgusted and proceeded to tell the customers behind me that they would have to wait on they’re orders because the car ahead of the ordered 4 bowls. My Wife & I have visited numerous Burger Kings, and they have told her that Company Policy was you could get a Whopper anytime during they day, even at opening.

Well the one day at this one I ordered a Whopper at 9:55am, and they proceeded to tell me that they don’t start serving Burgers till 10:00am. By the time I got to the window to pay, it was 10:02am so I asked again if I could that Whopper. Again withe the disgusted looks & head shaking!!!

Poor Manager, she was cursing at her employee at the counter, dropped the F bomb a couple of times during her battery of insults directed at a new employee. How do you allow her to remain in a management position after a few other customers complained as well. No quality of leadership there. I wont ever go back to burger king. I have been in mgt. all of my employed life, I have never berated an employee in this manner. Very sad that Bk does’nt think more of the quality in thier mgt team. Burger King location, Springfield, Ga. just over the 21 bypass.

I was at the Greenwood and Jewella location in Shreveport, LA on 11/04/2011 and the entire restaurant had an awful smell. The floors were nasty as if a mop was allowed in the store. One of your drink machines was broken, but the drain tray was filthy with old juice stains and straw wrappers lying inside it. A simple bucket of hot water would have easily fixed the problem. The manager of the facility was not professional at all wearing his shirt and sagging. Some employees were talking on their cell phone instead of assisting customers. I personally was not one of the victims but the feeling is mutual.

I work at the Calumet Gas Plant which is located maybe two minutes from your restaurant and a lot of employees like to go to this location for lunch. You also have a College Bowl Game that will be played in the area around January which will draw a large crowd. The individuals that work at this location is in the process of ruining your companies name. I would hate to have to travel an extra 10 minutes to go to the location on Mansfield Road just to enjoy your 2 for $3.00 Whopper special.

The manager at Burger King store number 10739 in Bossier City, La. should be fired. Her name and her bad behavior happened today November 5, 2011. She admitted to me she called my wife a “Fat Bitch” when we were going into IHOP to eat, today. After we finished eating at IHOP, I confronted her about this and she refused to apologize and said my wife called her a “Bitch” first. I asked her full name and she said “None of your business” I then told her “You haven’t heard the last of me!” Her response in front of her own customers was “F#$%k You!!” and threatened to call police. The Bossier City District-Manager will receive an official complaint from us Monday.

We arrived at Butger King drive up window-Gallup New Mexico. As we waited to be helped, it appeared no one seemed to be manning this window. We waited 3 minutes and still no one answered. We began to drive forward to the first window and it appeared with employee there as well and we had a car waiting there as well. We looked behind us and another car appeared to the drive window, we then saw an employee at the second drive up window take their order. Still waiting for the car in front of us to drive forward. They then drove up to the second window.

It took about 5 minutes Each for the two cars in front of us to receive their orders. We waited to long to even make an order once we had the chance to get out of the drive up area we left and went down the street MCDONALD and recived prompt attention.

I have never had WORSE service at a Burger King than I did tonight. The Burger King I visited was 8093 San Miguel Canyon Road Salinas, CA 93907-1214 at 5:32pm. I started to place my order at the drive thru & was told to hold on & then slow down by the employee taking my order. Then I only got to the first item when the employee told me the amount due. I sat for a minute then informed the employee that I wasn’t done with my order yet. No apology for the error, but she had to start over with a new order because she had already sent my 1 item order to be cooked.

Then she proceeded to tell me over & over again to slow down as I placed the order 1 item at a time. When I told her that I was done with my order, she rattled off a price & I drove around to the window. When I pulled up to the window, the guy who was supposedly the manager quickly took our money & then started counting the cash in the drawer. He did this 3 times before he looked up at us & asked if he had given us our change yet. which he had not. Strike 1

He finally moved out of the way of the window & we received our food, which was incorrect & no receipt was given either. We handed the bag back & said that there were 3 hamburgers missing that we had ordered. We then explained to the person at the window what had taken place when we placed our order. The response we got was a shrug of their shoulders & told this is NOT what we had ordered. We handed the employee the piece of paper that we had written down what our family wanted & said that this is what we had ordered off of.

We were then told that the 3 hamburgers were not on any of the receipts (which we had yet to see because they weren’t on the bags we had) & we were then asked to pay for them. Strike 2 After we paid for them, they handed us a bag that had been sitting on the other side of the register. We can’t say for sure whether it was our freshly made missing 3 hamburgers or not because (again) there was no receipt on it.

We finally got the right food & asked to speak to the manager. The guy who had been counting the cash drawer came back to the window with a “yea what” attitude & we (again) explained what we had just spent the last 20 minutes dealing with. His response to us was, “You got what you wanted, right?” & he closed the window. Strike 3. We pulled away from the window at 6:12pm – 40 minutes after placing our 1 item order. By the time we got home, EVERYTHING was cold & the Oreo BK Sundae Shakes had melted down to just shakes.

The first line in your corporate responsibility is The better job we do at being responsible today, the better our business will be in the future. Well, that is apparently not very well understood at THIS Burger King. In that same paragraph it is written that We also know that it must be a way of thinking before it becomes a way of acting. I feel that the employees of this Burger King need to re-read your corporate responsibility statement & IF we were dealing with the manager tonight, he is a BAD example for his employees.

The last few lines in this same paragraph are That is why our approach is stakeholder-driven, focused on four key areas – Food, People, Environment and Corporate Governance. Well, after what I went through tonight, this Burger King has FAILED at the first two.

After leaving my Hunting Club with my family we stop at Burger King to eat. This was the third time stopping in one month at this location.We ordered 4 value meals and a girls happy meal. The order was placed at 12:43pm and in front of me was a truck pulled up waiting for them to bring it to them in the front. There was also a car waiting in parking, also for there order. After paying for it the lady told me to pull up. I told her there is nobody behind me so im gonna wait here by the PICK UP WINDOW!! She told me i have to pull up cause she is on a timer to get people threw the PICK UP WINDOW fast.

After i pulled up she takes the order with the people behind me. She told him to go park in parking lot and she will bring it to him.It took 20 minutes for us to get our order. While waiting we notice that there was only one person eating inside.They didn’t care if they had to bring your food threw a waiting room with people. Just as long as it looks like they served you fast. My family loves Burger King and this was the third time this place did this but this one was the worst. After leaving and getting back on the hwy,we notice sandwiches that didnt have cheese.

One with no lettuce. And mine had one piece of lettuce with two tomatoes stacked on top it self and enough onions on a no onion sandwich for 4 more sandwiches. It suppose to be “have it your way”!! Sorry to all managers,”I’ll NEVER pull up again at a PICK UP WINDOW!!! I might get my fast service after all.I never had to pull up at a McDonald window!!!!

On Oct.29th my husband and I visited Burger King #12323 located at 81 SE. Wyoming Blvd in Casper, Wyoming. We went through the DT and ordered a chicken tendercrisp large value meal and a Bk big fish and large fry. When we get to the window and pay the employee proceeds to let us know the chicken sand. is gonna be a minute or two so we needed to pull around and park, they would bring it out asap. So as we sit there and wait we notice we placed our order at 12:22 and it was now 12:37 and no food yet. I waited a few more minutes and was getting very mad. I took the receipt and went inside.

The DT had 3 cars in it and there was 2 customers at the front so I waited my turn hoping I would see my food be taken outside. Well that didn’t happen. I get to the counter and ask for a manager. The gal tells me he is busy at the DT window. I show her my receipt, tell her we have been waiting over 20 minutes for our order and I want a refund. So she yells out “customer complaint” to the manager and he ignores her. Another gal bagging orders asks what number is the order and starts bringing my food to me.

The Gal on the front counter says “she wants a refund” and the other lady grabs the bag back and tosses it aside. Brings back a key she got from the general manager, refunds my money and slams it on the counter. I asked for my food to go along with the refund…only right after I continued to wait. I get back to the car and the order is wrong! Ok so I got a refund, no big deal and a free meal out of it. Good thing I did ask for both otherwise I would have had to go back in to get the right food!…I called the store when I got home and talked to the general manager, the same person who took our order, and he tells me that I was not entitled to the refund and the food.

That they were just too busy to get the food brought out and what did I want him to do about it? I asked for the name of the owners and he refused to give me any info. “Charlie” said “I don’t know who you are and I refuse to give that info out in fear that you might do something bad to them”…REALLY!!!??? This is not how you treat your customers!! BAD BAD SERVICE!! Your customers are the ones that make your store successful!!! Without them you have NOTHING!!! Mistakes happen, but you ALWAYS make it right in every way you can NO MATTER WHAT!!

Little does “Charlie” know, I called one of the other stores here in town and the manager there took all my info down, apologized for something that was not her fault, and gave me the info on the owners that I asked for. I applaud “Spring” for being a good manager and listening to a complaint that wasn’t hers to begin with. To bad other managers can’t be like her!!