Burger King Complaints Continued... (Page 12)

my wife was in your burger king on w college ave in state college pa in the drive thru the other day and told me how the lady on front of her had a dog with its head out the window....the employee handing out the food proceeds to pet the dog on the head and nose area while the dog is licking the employees hand....then she hands my wife her order....how disgusting.....no more burger king for me

On Thursday 12/20 at 5 pm, I presented a coupon for sandwiches at the Marinette, WI location. Buy 1 whopper, get 1 free. The same coupon I have been presenting for several years. It is in the weekly church bulletin. The manager on duty made the accusation that it looked like a copy, walked away saying she needed to check with the district manager as she has never seen this before. I know for a fact that I am not the only person who presents these coupons. I felt very bad she left a young girl at the window to possibly deal with an agitated customer! She said she was sorry, but that should not have been her place to apologize. This should have come from the manager. There were several cars lining up to pick up their orders. I did not want to make them wait any longer than they had to. I gave the girl other coupons as well, to show they were not exactly the same from week to week in the bulletin and left.
As I stated, this is from the CHURCH bulletin!! Of course it's a copy, don't you think the church makes copies of their bulletin??? Also, as stated, I have been using these coupons for quite some time now.
I DID NOT TAKE KINDLY TO THE ACCUSATION OF MAKING AND PRESENTING A COPY. This was a false accusation that was completely uncalled for and should not have been stated in such a manner. Possibly bordering on defamation of character!! The worst experience I have ever had at a fast food establishment! In a world where customer satisfaction is the #1 goal of companies, clearly Burger King is not interested in providing a good customer experience.
My husband and I are regular customers at Burger King, as we enjoy the food very much. However, if something is not done in regards to this, we will find another establishment to support.
I do expect a response to this complaint. I was treated extremely poorly am very upset with the false accusation that was stated.
My email address has been recorded above.

The Manger Carla at Great Northern Rd Sault Ste Marie, Ontario store #900019. is of no use she wont leave bagging station to add fries to bag or deliver order completed to cash. Shes unkind when reminding cash girls to give cups. shes not smiling or thanking those sh does give order to. She was unable to fill the order and give to customer. Not a team player at all. We waited 33 min for two burgers. My number was 38 the where serving 20, 48, 33 just to say a few numbers. The heat grill holding area was full all she wanted to do is bag burgers but wasn't able to even do that. all The fries where under the heater ready to be bagged but she never put any in the bags to complete the order. Other workers from back would come help her but because she wasn't giving anything to customers the line continued to grow with people waiting for food.The fry girl and front cash girls and even the cook was helping her find the orders when they could. Then cause she wasn't bagging and handing to customer she shut down one till. I placed my order very quickly order #38 at 12:35 I received my order at 1:05. At some point I looked at the pop machine it was covered in drinks spill t and garbage and unused lids everywhere, I tried to clean it up. The burger was now cold due to the length of time it touch me to get it. then imagine being charged for bacon without any on my burger. I am very disappointed to think one person could cause so much delay by expecting others to do her job. Please mail me my money back $18.75 B Rudnicki 42 Heywwod Rd Sault Ste Marie,Ontario, Canada P6A-6K4 Thank you I hope she will be retrained and or find someone more suitable for manager and team player. All this could have been avoided if she would have left the spot and grabbed the fries and served the customer. Please renew my faith in Burger King.
Barbie Rudnicki

took my grand kids to your store they like nuggets , good deal , French fries not so good but livable, 4 medium sodas !!!! 8 bucks!!!! outrageous. tried to call of course put on hold. after 45 minutes hung up . why must you screw people over? makes people wonder about the integrity of burger king

My sister and I placed a drive-thru order. The order was the 2 for $6 whoppers. We added cheese so the total was $7.65. The cashier was given a twenty dollar bill and sixty five cents in change. In the process of checking order prior to driving away, we noticed the wrong bread and cheese directly under top bun. An African -American lady approached the window and loudly commented, " can I help you". I said, "these sandwiches are not properly prepared". The same lady rudely stated she was the manger and the sandwiches were correct. She also commented, " we outta regular bread, you getting potato bread and the cheese can go anywhere". I then asked for a refund. She gave me incorrect change and when debated she yelled, " these (hoes) can't count. my register not gone be short for these hoes". This was in reference to my sister and I. I asked for her name and she said, " ummm I don't do names". This is not my first dispute with this young lady but I am finally at my breaking point with the location on Germantown parkway. I was cursed at, given poor service and cheated out of money. Feel free to personally contact me at (901)570-3701.

Today I went to my closest BK for a snack on the way to an appointment. Of course it was 11:45 so the drive in had a long line. I popped inside where there was only one person in front of me. Oddly, there was ONE person at the counter....I assume a person in the drive through and ONE person cooking in the kitchen. I ordered and waited....and waited....and waited. I could see the food piling up on the pass, but no one was handing out food to customers. Now there is another make employee who is standing in the restaurant with the rest of us waiting for our food (is he on break??). A lady comes rushing in (who I now believe is the manager) and she proceeds to chat with staff, blocks the gal at the counter who is trying to wait on customers...but he's kind of acting like she has no idea what is going on. Still waiting. The man in front of me FINALLY gets his food and I wait some more. Now the lady goes in the back and now there are 2 older men just standing around doing nothing. More customers are standing around...food is still piling up on the pass but is not going out to customers. FINALLY she comes up and starts putting orders together and handing them out. I have been waiting for 10 minutes and I'm now going to be late to my appointment. I walk over to her and tell her that I'm not getting my food (FOUR CHICKEN TENDERS) because I have to go. She just looked at me and turned away.

After my appointment I call the store and ask for the manager...and she says she is the manager, Lynn. When I told her that I left her store without my food after a 10 minute wait...this is her reply: "It was 5 minutes and you can still have your chicken if you want it.". WOW! That is a manager's response to a customer????? WOW! I told her I'd like the number of the owner. She gets off the phone...gets back on and tells me this is a franchise store so she'll have to take my number and have the DM call me. I told her that I'd go online...she hung up on me!!!

I can't even believe this type of treatment. I wasn't really "angry" when I called her....but I'm angry now!!!

Kelli Johnson
509-990-5219
Spokane, WA

They got my order wrong it was cold and they would not give my money back with the receipt I had I'm pissed something needs to be done

missing 2 chips made a complaint through the app and still missing the 2 chips

besides extended waiting for dine- in restaurant service (while customers walk out) HOW is it possible to be out of a simple bbq sauce condiment, week after week? I asked for it when placing the order, they said nothing, once paid & served your THEN told "were out"...and they walk off with NO ask of a substitute offering …..how is that even customer service??

I'm from Willimantic Ct there's only one Burger King in this town. I have a complain. I never complained before. I'm a Black Vietnam Veteran and today a couple of Vet buddies we always frequent Burger King especially when we have our coupons. I got my order and walking toward the pick up area to get our cup for drinks there was this White manager. I have to describe him as White because as long as I've been going there's always been a Hispanic manager in charge. Anyways, this particular White manager appeared to either be training or showing off with some of the young female workers there. I asked the workers to please make our burgers fresh - only because during and after rush hour the burgers are sitting up under a HEAT lamp getting roasted and we didn't feel like eating burger with roasted lettuce and scorching tomatoes. I said yes ma'am can you make them fresh for me.. She said.. yessir and here they are. Them manager turn around and held up a French Fry in front of my face and stated: Do you want to check and see if this fry is fresh and hot.

I thought you should know that you shouldn't have a person of that capacity in a position of training new employees like that. It was not only unprofessional but insulting and uncalled for. You guys never know about these thing unless someone tells you. This happen today December 11th a little after 1:00pm if you need me further for verification please email me or call me I will be glad to have this conversation again 860-377-9934

Store# 18181 Fort Sill, Ok
I placed my order at 1118. I ordered a #1 with cheese, no onion, medium onion ring, 2 onion ring dipping sauces and soda. I was told to move forward because my order wasn't ready. I pulled forward and sat and waited for 19 minutes until I received my order. When I got back to work I opened my bag to begin my lunch, there were 7 bite size cold onion rings with no dipping sauce that I had asked for. They had 19 minutes to get this right. I'm not satisfied.

The managment of the Smyrna bk let's a man called fast Eddie live in his car a black Toyota SUV and live in the restaurant watching sports TV and get manager meal discounts he harasses my wife and other females partons can't even watch news stories or be comfortable eating meals I will go to the local news if it isn't addressed soon the burger king on southcobb drive in Smyrna Georgia 30080

What kinda restaurant has a terrible General manager and allows bad customer service and don't not like my service and tells me to leave and eat some where else? Treat my kids terrible, never got my order until 45 mins away it's terrible, too make everything worst I seen this post on Facebook, fix your burger king employees or will take this to the news and get your word out, this sound very disgusting, now I want my kids check, this ain't allow due to HIV being toss around not right
charmaine the manger name

I was trying to order through the drive thru at around 615 a.m 11/28 and nobody acknowledged I was in the drive thru I pulled up to the window and there was about four people standing around smoking something inside the restaurant when the manager opened the window she said they wasn't open yet smoke was coming from her mouth and smelled like marijuana. Also to day 12/3 at approx. 630 a.m I and my daughter went thru the drive thru and this time was yelled at by the person who identified himself as the gm when we got up to the window to pay and he was cursing at us and being rude and said that Burger king corporate wont do anything to him go ahead and f*****g call them they wont believe you and he shut the window. I asked where my recpt was he said in the fu*king bag b*tch I looked my daughter looked and so I went inside and stood there until he finally printed me one 10 minutes later so I threw the food in the trash because they may have poisoned it also I have a video I am thinking about posting online also letting the news station for The villages Florida have a look at. That BK will be shut down after they see how this GM and manager treats customers.I would like to speak to the owner within 3 days or I'm sending the video out to the news For the villages Florida...3524189369

Kinda annoyed , went through drive thru yesterday morning . The girl asked me to pull around and she would bring my food to me, when I asked why there is not a car behind me , she said we get timed on the orders ????? Ok ?

On 11/30/2018 I ordered a Ham Egg and Cheese croissant meal and to my surprise when I got to work I opened my bag and they gave me a Chicken Egg and Cheese croissant instead. I called several no answer. I couldn't leave to take it back due to being at work. I am very disappointed because I should not have to check my order every time I go their in the mornings. Now I am hungry and out of $6.00.

.I visited your restaurant 9512 Preston Hwy. Louisville ky. I was extremely disappoint ed.I had to wait in line several minutes for someone to take my order. After that , I waited for 15 minutes to get my order. There were several other people having the same wait. One man on the grill was loud and extremely obnoxious. The lady that took my order apologized, and said they have to listen to him all day. When I received my order, it was not hot, as it had been sitting under warmer for awhile, fried were undercooked. I'm not sure I will return again. Thought you may want to check on this location, as there was a manager there and did nothing.

Drive thru was blocked. I went inside, informed the crew member at the counter. Another crew member stated she was happy because she could go home early and she didn't care because she had another job. The person preparing orders was eating chicken nuggets from the pan while preparing my order. I ordered nuggets, got my order, went home and put them in the garbage, because of the unsanitary crew member. The young lady who waited on me was professional, the manager did seem to be. I started to call the health department on the issue of the person eating of the food, but decided to let you guys take care of the situation. There is always something at this particular one. The location is on Monroe St. across from Franklin Park Mall, Toledo, Ohio. I look forward to hearing from your company.

I was to the 315 Northwest Burger king on Thanksgiving morning with five women. I have never been in a dirtier place and had the worse service ever. I had to clean the sitting area we sat in because there was mud all over the cushions, I ordered a sausage biscuit and coffee. When I saw the biscuit it was burned and crumbled all apart. So I returned it and got another, same thing, I threw it in the garbage. I watched a couple and their daughter wait over half an hour for their food, said they would never come back. The place is so poorly managed and dirty I will use the coupon I got for filling out the survey at our other store on 10th Ave. South, Great Falls, MT. I have always liked Burger King and use to go there all the time because it is close to where I live, not anymore. I just wanted your corporate to know , it is a shame. Also the help was in a daze, it seemed like, but then again they were so short of help I could see why. They have no lobby person and I know that is the reason for the filth but the workers could at least clean the tables and places to sit. Thank you, Bonnie Johnson ( 4064536579 ) I appreciated the fact that they were open on Thanksgiving, but will not go there again till things change

Over charged for food, with a coupon. Tried to explain to cashier and manager 1 cheese whopper and large fry with a free whopper coupon was not $12.87. Took several tries to make manager understand they didn't take off coupon for free whopper. Manager was very rude, saying thats how it rang up don't know what to tell you. After explaining how much 1-whopper and 1- large fry add cheese should have been because 2nd whopper was free with coupon, finally manager swipped card. Have fire stations with 30 men plus 25 volunteers that did go to that Burger King, after talking to men at fire station that Burger King is known for being rude, and not getting orders right. Sorry Burger King, McDonalds down the street will be going there for now on. 6201 Lapalco Blvd. Marrero, La. Burger King with poor attitudes and work ethic. Not that this complaint will change anything. Just thought you would like to know you'll be loosing business from quite a few firefighters and their families.

On November 13, 2018 I stopped in at your Berger King Store located on *th Avenue in West Des Moines Iowa at around 1:00pm or so. I ordered two whoppers (which were to have been 2 for $6.00) and a small order offries. I used a visa card ending in endind in 3922 and when presented with the receipt noticed that the amount charged came too $13.22. I pointed this aparent mistake to the register attendant and she said she did not know how to reverse the transaction. She called another employee over and that employee acknowledged the error and told me that \he would tke care of it. I thought nothing further of the situation until I recieved my visa statement whick showed the the charge for the two whoppers and fries remained unchanged and the card remained charged for the $13.22. Two days ago I returned to the same store and tried to get the matted sorted out. This would have been in the early afternoon. The cashier told me she couldn't help but would get her manager. Even though the store was not busy at the time I stil had to wait for about 10 minurts for this person to come out to the coumter. After explaining the situation and showing her the resent visa statement containing the over charge she said ther was nothing she could do about it but that she would refer the matter to either "Jen or Mike" and one of the two of them would get back to em. I left my name and number with her but have heard nothing further. Although the amount in dispute is negligible, I find the situation highly irritatable. The experience rates negative stars.

i waited @ drive thru for 5 minutes or morei called out hello 5 or 6 times no answer . i blew my horn 6 times no answer. So i drove up to the window and complained. So the order was taken there. when I got to the window they had me pull up to wait for my food. i went inside to complain to the manager. He came over and never said he was sorry. then one of the employees said "i shouldn't have even taken your order"

I was at store # 17433 in Helena Mt. on 11/10/18 in the drive through at about 500 pm. I told them my order and proceeded to the window to pay and pick up. The first thing I observed was that none of the employees that I could see were wearing disposable gloves. I ordered two sour dough king singles, two large fries, and two lg. chocolate shakes. The sourdough kings were doubles and cold. The chocolate shakes were more like chocolate milk and when I told the young man at the window that they were really thin he said "well they're a shake "shut the window and walked away without even asking me if I want a couple new shakes. I am a manager of a very busy deli here in town and from what I observed from this burger king was a very bad example of great customer service. Sincerely Dale Battrick

I was treated very rudely and they couldn't get my order right. I ended up with things that I didn't like and I was disgusted and had to purchase food elsewhere. Total waste of money that I can't afford.