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Write for Us Burger King Complaints Continued... (Page 21)
1082+ reviews added so far. Upset? Call Burger King corporate: 1-866-394-2493
I went to Burger King in Rio Grande NJ on Oct. 17, 2011 at 2:00 PM. I was at the drive through. I ordered 3 side salads. I was told that they only had one left. I told her that I would take the one and I also wanted 2 Garden Salads. I was told that they only had one of them also. So I ordered just the two of them. When I pulled around to pay I had to wait for about 5 minutes for them to bring me my salad. I thought just by chance that they were making me the other salad’s that I requested but I was wrong. It actually took them that long to get me two salads. The car behind me ordered coffee and was told they were out of coffee and it would take about 15 minutes to make.
He said never mind and ordered a coke he was told they were all out of cokes. He then asked what they did have and the girl had to let him know of 3 choices he could choose from. He ordered a sandwich which contained of mushroom and was told that they were all out of mushrooms. The manager then told the girl at the window that she told her earlier that day that they were out of mushrooms. The two of them were yelling back and forth at each other in front of customers that is very unprofessional. They need to get there act together. We use to have another burger king about 6 miles up the road and they closed up.
They should have kept that one open and closed up this one. I will never ever go back to this burger king again. McDonalds here I come. At least they have better customer service and when they are out of salads they are willing to make one, which only takes a few minutes. Way to go BK you suck.
I went to the burger king in lady lake, fl tonight. First thing I see when I walkedin was a messy and dirty dinning room. The manager (natalie) looked like she just crawled out of bed. Look like she had two open wounds on her left arm. A friend that was there with me said it could have been a tattoo. If it was a tattoo, it should have been covered up. Then as we ordered our meals, it was like talking to a robot. For a manager to be on the front counter. But as I said, not very friendly. She noticed a burning smell Natlie walked in the back to take care of it and find out what was burning. When another employee came up to the front I ordered a Double Stacker without chesse.
Both my friend’s order and mine came up so we grabbed it and went to sit down. My Double Stacker had chesse on it. My friend’s onion rings were cold, and her fish sticks could be used as hockey pucks. Now we know what the burning smell was. So, I bring my sandwich back up to the counter and speak with Natalie. I tell her I make sure that I can’t have cheese because I am allergic to it. My friend’s and two other customer’s said they heard me ask for it with no cheese. Natalie did replace the sandwich about 20 minutes later.
Also when I was at the counter there was an older couple, that had ordered a cup of coffee.
I saw Natalie explain how to brew a pot of coffee. which did no good, because Natalie had to go over and make it herself. I can understand have to make a new pot of coffee, but what i couldn’t understand was the way she(natalie) was talking to the older couple. Natalie asked them what they were waiting for and told then that she had to make a new pot, but the man didn’t hear her(remember old man in the old age center of florida), she turned and looked at and said she had to brew another pot like he was 2 years old. And then not so politely told them that they could go sit down and she would bring it out to them. The older couple was so upset over that, they didn’t even wait to get there coffee. Just walked out.
Customer Service was and always is number 1 in the fast food industry. I know for a fact that I will not go back there again. And, I would even venture to say that the older couple will not go back there. And, this is coming from a former emloyee of yours.
I went to BK w/granddaughter to get dinner and free Sundae(free coupon). I needed to buy a “value meal” to get the free sundae. There was nothing on the overhead menu that said “value meal” so I asked the cashier where it was. He pointed to to the sign that said “value menu” so I placed my order from that. 2 orders of tenders and 1 onion ring, gave him my coupon for free sundae. He could not get the free sundae price to be subtracted from total. I think a manager (red shirt) came over to help and could not do it either. She finally said I had to buy a “value meal” in order to get the free sundae. So instead of letting me reorder from the “value meal” menu she just handed back my coupon and said I could use it next time.
So I paid for the food and sundae, threw coupon away and left. The tenders and onion rings were cold sundae was strawberry, not caramel that I had ordered. Now I know why I never go to BK. As I was waiting for my food a lady came in complaining that her order was wrong. Bad food bad service.
Hi, my husband I went to the Burger King in Ocala Florida. There was only one other car ahead of us in drive-thru. So, when we got up to the mirocphone we sat there and sat there. It,wasnt until my husband said “hello excuse ” (and my husband wasnt rude)then we got an employee to answer us. But, she did even greet us. All, she said to us was to us was “go ahead” and nothing else. Now, I have been working with the public since I was 16. I could never ever speak to a customer the way this young girl did. And, the one thing that you ALWAYS do is greet a customer.
We, got to the Burger King at 8:05/our order number was 25/ an this happened on October 2,2011. At, the Burger King store # 6095/the address is 2900 S.E. 36th Ave Ocala Fl 34471 Someone needs to speak to this young lady about her customer service skills or lack there of!!! We, just wanted this brought to your attention. Thank you very much
Kim and Tom Land.
I was attending a business conference the week of 09/25/2011 in Elizabethtown,Pa. On the evening of said day,I stopped at Burger King and ordered a California Hamburger without cheese, french fries and a beverage and was served a California Hamburger with cheese. I have severe allergies to cheese and requested my order be corrected. The response was quite loud “it only comes with cheese…can’you read”. The response was so unprofessional and uncalled for the Manager, Tracy, came to my aid and refunded my money. Tracy tried to reason with this employee to no avail as I was leaving.
This happened a week earlier through the drive through and I wasn’t aware until I returned to the Holiday Express and losing the money I purchased the meal with. I don’t think I’ll be returning to Burger King for anything after that treatment…thank goodness you have an employee such as Tracy.
Sincerely.
Donald Miller
We called in to your Pease Pottage outlet at 0926. The “service” was apalling,the two behind the counter one called Ryan Norris, the other,wearing a rather sad looking grey T Shirt, were most incompetent and it was very hard to make them understand our order.I was asked three times what sort of burger I wanted until,finally,I got through to him my request. I also asked for a small coffee only to be told that I would have to wait for the machine to fire up.I would have thought that by 0926 in the morning all should be up and running.
I then asked for tea instead but was told the same,so I had to settle for some wretched cold drink.I finally got my “meal”, got to the table only to be disappointed further as the fries were cold.This is the second time it has happened as we called in approx.a year ago on our way to London and the service was the same.I thought that, after a year, things would improve but I was wrong.My brother was with me and his experience was the same.He ordered a Whopper and large fries,got to the table,opened the bag and they had forgotten the Whopper.Crass!
Also,the prices were steep too. £2.19 for fries,£6.29 for Whopper and £3.24 for a little Cheeseburger is over the top.Then,at the bottom of the receipt, it tells me that “The Value Meal Savings” were £2.18. which means that the gross would have been £11.71.All for a Whopper,fries,regular Cheese burger and cold drink. Are the prices loaded for the position of the site,i.e. near the motorway thereby you have a captive trade as I’ve never paid these prices at other outlets?
My receipt number was #8020 and the outlet number is 10106. We were definitely not impressed and there was no one to complain to at the time,hence this letter of complaint. I’ve added a copy of our receipts for your perusal and proof of our visit.We will,in future,unless you can assure us that things will change,use McDonalds,as in the past we’ve always had good service,hot food and reasonable prices.
I went to the Burger King off 820 and N. Beach St. I ordered the #11: BK Double Stacker Meal(Medium). when I rushed back to school, which was less than a few miles I opened the burger wrapper and realized I couldn’t see the meat or the bacon. The buns dwarfed the two meat patties and I had one bacon slice bent in half to look like two slices. The cheese was also cut in half to fit the meat patties. They look like kids meal meat patties. I also got watered down sprite and my fries were half full. I was thinking they fell out in the bag, but I was sadly mistaken.
I took a picture but I don’t know what to do with it. Imagine the length of a ketchup packet and that’s the diameter of the meat patties.
I stopped at Burger king store number 12033 located on 1670 Eastchase Prky, Fort Worth, TX, 761112 phone number 817-226-1447 to have a Dinner with my Fiancee at 9:33pm on Sept/15/2011 soon I got to the door that was locked, there was customers inside eating but doors was locked, I knocked but nobody came to attend us, so I got back into my car me and my Fiancee, and went to drive through once we got to place our order ANOTHER SURPRISE. We had a coupon for to complete our order and enjoy our meal when they said we couldn’t use that coupon.
When we start to complain about they closed earlier and we were allowed to use the coupon they said they closed earlier because they manager Mr Gabriel said so. Also he said not to accept the coupon because were two coupon and we were driving one car, so then I asked to talk to the manager he came abusive and rude saying that he didn’t have time to argue with us and also asked us to live from the window.
So I asked them to give the store number and the manager name suddenly Mr David came from behind his manager and verbal abusing closed the drive through window locking my arm between the two parts and started pushing my arm out so he could close completely and tell me to leave. So now is this the type of customer service Burger King train they stuff to do?
Please I would like to have some feedback on this Employees attitude.
Burger King Janesville WI, Mistakes and pissed off customers on every order. I was there on a day when my order took 20 minutes, the employees were fighting with each other complaining how much they hated their jobs. Every customer had a mistake. Our order they left out the cheese on a cheeseburger. Drive-through customers had to come back to get the right order. The restaurant was filthy and had flies. Another customer had to wait ten minutes for coffee. There were no napkins anywhere in the restaurant. This was a nightmare and surprisingly typical of other visits to Burger King locations, like the one that went out of business by my work.
When nobody wants to come back, the King becomes a distant and horrible memory that nobody wants to remember.
Why is the Sheppard AFB BK the slowest I have ever seen. The drive through is rarely open. The service is very slow and I have yet to see more the 3 people working there. I had to walk I with two toddlers to order their meal because as I said the drive through wad closed. No biggie needed the exercise. But I placed my order at 635 pm (according to the receipt) an they it took them 23 min just to get me 2 hamburger kids meals. The total number of people in the BK ordering food was 3 both of them ordered on meal each and I was the third.
I had orderd through the drive thru at BurgerKing, at the Port Orange, FL location. I had ordered two number sevens (clasic chicken with cheese)The Bill turned out to be $5 less then what the original price should have been so I asked the employee why the price was so cheap. Come to find out I had recieved two spicy chicken sandwhichs’ with cheese instead. I Kindly asked the employee to exchange the Two wrong sandwhich’s for the two correct ones. he did not charge me the diference for the two sandwhich’s. As I arrived home and checked to see if the order was correct.
Their was no cheese on either sandwhich, and I had noticed their was a large amount of saliva on one of the sandwiches. I will Never Return to that location again. I am severly disgusted and I would appreciate it if one of your associates would take care of this.
I have been to BK 3 times in the last 2 months. Figued after the first time or 2, it was just a fluke, and would get better NOT!!! The first 2 times were fairly late evening, no one in the store, and the order took inordinately long — like someone was out back slaughtering the beef. Today my son cleaned a table for us, and afterward I asked the manager to clean the soda station (completely fouled with spilled sodas and straws and sloppy ketchup–ick). Also every table in the place needed cleaning. No one in their right mind would want to eat in this place. Unfortunately for you people, this is not at all what patrons want to see, or how they expect to get served in a FAST FOOD place.
Next door at McDonalds, they have it down pat. Take note.
I stopped at the store at 6240 highway 287 in Arlington Texas today Sept 3–about 12 noon. I only had a couple of bucks in my pocket so I thought I would order the bk single stacker off the value menu. I went thru the drive thru and picked up my food–opened it and took a bite and it was COLD. I turned around and went thru the drive thru again and told them my food was cold and wanted a replacement burger–the person on the other end didn’t undersstand and said that will be 1.08–got to the window and told the young man my problem so he just replaced the cold burger. I left and took a bite of the replacement burger and It was not only COLD it tasted old.
I was afraid to eat it so I threw it away. The purpose for the complaint is to tell you that you have a store out here selling garbage and someone is going to get sick eating their food.
I don’t generally get up in a tizzy about the occassional foul up at a fast food place, it goes with the territory so to speak. However, if Burger King is trying to get more business, it appears they may be taking one step forward and two back. My wife and I are senior citizens, and we like to find a coupon or bargain as much or more than most. We got a coupon booklet from BURGER KING in the mail today, and were excited to see a new “california whopper” and the coupon for buy one get one free made it even more appealing. We had pretty much quit our local BK as they were slow, and often got the order wrong, but thought – hey they need the business – lets try again.
So I go and order 2 California Whoppers, a BK Single Stacker, and a fry (after a fair wait in line). By the time I get to the window my son calls to say he wants one also. I had handed the girl my debit card and the coupon and she had gone off to who knows where. I waited there at the first window for a good 5 minutes then she returns and says the coupon is for whoppers only – not California Whoppers. I explained that it was on an advert for California Whoppers, and showed her the picture on the back of the coupon… no. Did I still want the two California Whoppers ? Yes.. actually now I need three of them. Ok..
I gave her my card again and she gave it back to me and walked off again. I assumed we were done and pulled up to the food window. A minute or two later she came with a ticket for me to sign. Shortly after, the girl working the drive thru window handed me the order. I quickly checked it and found only two of the green boxes that said CALIFORNIA WHOPPER. I mentioned this to her, and she said my ticket only shows 2. I said check with the fellow in the black shirt – on order #97 they had a change. (I had heard him shout that out when I added the 3rd sandwich). 8 minutes and lots of hunting around and they “found” the 3rd sandwich.. sitting on the counter near the girl all along.
The girl had pulled my copy of the reciept from the bag to go looking – but did not put it or any other updated receipt on the bag. When I got home with the sandwiches I found no receipt – and instead of the single BK stacker I had a whopper with cheese and a standard whopper – and of course the 3 California Whoppers. I called to see if I could find out more about what happened – but got a generic cheap telephone answering machine message “theres no one here to answer you call” and click.
I ate the sandwich – which was advertised to have Swiss cheese, guacamole, bacon on a whopper.. none of them had the Swiss or any cheese. and the two my wife and I had had only one strip of bacon – covering only half the sandwich. The guacamole was applied more like a person would apply butter to bread with a knife.. a thin layer on most of the sandwich and a dab or two that was thicker. You could taste it – but it was pushing credibility to say it was more than 2 teaspoons total.
If you are having trouble staying afloat BK, it would make sense to deliver something close to the picture when you serve it – taking half the bacon, half or more of the guacamole, and all of the cheese off may impact profits a bit initially but the lack of return business and no way to send an email complaint to either the store or corporate does not bode well for those who expect to have it their way or at least be able to complain if not. Sending a coupon book advertising 30 plus dollars of savings and free items does no good if you can’t use it.
And if I find that I got charged for two whoppers that I did not order… well thats really pushing the limits of understanding. I have taught classes on customer support matters and I always tell folks that in a market where you sell the same things as the other competitors – what makes you stand out is how you handle mistakes. Burger King Hobbs NM left me with some serious worries about how long they can stay open. I will think seriously twice before pulling in there again – and we have been here over 30 years.
Me and my kids were outside shopping and the kids said they were hungry and I asked the kids where they want to go and they said Burger King at 20430 Germantown Road, Germantown, MD 20874 and we went there and the cashier had an adittude (like she didn’t want to work.) and we ordered food (chicken tenders, four mini burgers and two larger fries.) And we took the food home and we only saw the burgers and the fries without the chicken tenders and I had to drive back to Burger King and I explain to the cashier that I’m missing the chicken tenders and she just gave me the chicken tenders without saying anything I will never ever go to take my kids to that Burger King again.
Kelly M.Less than a minute ago. I saw the add for the California Whopper and was so excited to try it. I live in Downtown and there are very few Burger Kings close to me. I found one on Lemmon Ave. store # 542 and couldn’t wait to try one. Well I went to try one. When I got there I asked about the price for just the burgers, no one knew. They had to go ask someone? After finally getting the price, I ordered two! I thought this will be so good! I get home and not only was there no guacamole on either of them, but they put so much mayonnaise on them we couldn’t eat them. We were charged for the Cali Whopper and got mayonnaise and lettuce sandwiches!
I tried to call and no one would answer the phone. My next avenue was to contact you all, this was no easy feat! I don’t think I should have to drive all the way back over there seeing how gas is $ 4.00 + a gallon these days! So much for ” Have it your way” huh! I think you should change it to “Take it like you get it! & we’ll charge you for whatever we want sucker!” I will NEVER eat there again! I will go to McDonalds, Wendys, or even the local roach coach! They probably have better service & food! VERY VERY disappointed!
Kelly M.
I have always said if you will not eat the food yourself then don’t serve it to your customers. Burger King has a habit of serving bad food the sandwich itself or the toppings just doesn’t work. In the 70’s they were probably the best burger place to go now I see why they are closing them down. Extruded fries, thin burger meat, plastic like onions with skins, no lettuce on the sandwich, ground onion rings, many different sandwiches that no one would order. Think about the KISS theory get back to keeping it simple and forget the stupid king and all the silly food selections nobody wants..
I went to the Burger King on Austin Bluffs in Colorado Springs tonight and tried to place and order. I told the girl 2 mini burgers and 2 mini chicken sandwiches. She rudely tells me that “you can’t do that”. (no explanation that they come in packs and they can not be seperated or anything) I repeated my order more clearly 2 8 packs of hamburgers and 2 8 packs of chicken sandwiches. She does not repeat the order back but the screen is showing only one order of each. When I try to tell her that I want 2 orders of each I hear nothing on her end to indicate that she has heard me or that she is changing my order. The screen remains the same.
My daughter in the car calls out that the customer service sucks. She tells me that she will not take my order “good bye”! I have had multiple problems with this particular location and never seem to get any satisfaction. Its a shame because this location is closest to my house. Burger King did not get my money tonight Taco Bell did. Their customer service is always impecable! The employees are glad to have a job as opposed to Burger King where we are just interuptions to their day.
I made a purchase of 3 dbl.cheeseburgers, 1 small coffee and a 4 pc.tenders. that order came to 5.87 plus 47 cents tax. They did not give me the coffee so I went back to exchange the item I did not receive for another dbl cheeseburger. BK charged me .39 cents as the tax would have made the item 1.39 cents. I asked them why they were taxing me .39 cents when they never refunded the tax they put on the coffee.They told mre that the coffee had no tax. I told them that the burgers were 3.87 cents, the coffee was 1.00 the tenders were 1.00. the subtotal came to 5.87.The tax was .47 cents and that all items were taxed according toPa. law of 8%.
Devlyn and Jessica, the person who snatched the receipt from my hand did not refund the tax I had already paid, were sarcastic and rude in dealing with my situation and furthermore stated”Go ahead call the corporate office, I will give you the number. They are always rude here and inadequately staff.The icee machine as usual was not working. They have lost me as a customer.
First off, No receipt through the drive thru. I ordered the number 6 breakfast. Potatoes were barely warm, so I skipped them. The bottom half of the english muffin was as hard as a rock. I mean it. It was so hard I would have broken a tooth. I turned around and went back. I walked in and nobody was working the counter. After a minute I asked for help. A male employee with a black eye comes out and I tell him my story. He blandly asks if I want another one, no interest no care at all. At this point I cut my losses and ask for my money back. Without a word he tosses the food in a garbage can, gives my money back and walks away. That was awful.
6767 N.E. 84th Street
Vancouver, WA 98665-0000
(360) 574-3000
The award goes to the Burger King on route 219 in Ellicotville NY. I am used to high traffic washrooms at rest stops along the interstate but never have i entered a washroom in a burger king that was so disgusting i was afraid to buy food there. The stench upon entering was overpower (and it wasn’t from a previous customer) They must be on a septic system that is overdue for empyting and have no water in the drain trap. the floors and walls were sticky with grime. It reminded me of the filthy bathroom used in the movie SAW. I didn’t even want to touch the taps to wash my own hands.
I did not purchase food in fear they might have the same standard of hygene for food preparation. If someone from head office is reading this-you need to get down there and rectify the problem ASAP !!!!!!!!!!!!!!!!!!!!!!!
Burger King located @ 2626 S 108th, West Allis, WI. I went to the above location after 8am and found the doors were locked. I then went to the drive-thru, and was informed it would be another 30 minutes before they would open. I then mentioned that the hours on the front door showed 6am as opening time. The response was “we won’t open for another 30 mins”. When I asked what the problem was, I was told “sir, I don’t have to explain anything to you.” Please be assured that this creates doubt of ever returning to Burger King. Your reply would be appreciated.
Me and my daughter went to the Burger King in Springfield, GA on Hwy 21. We decided to go inside to order since the drive thru was backed up. While standing in line a gentleman came in the lobby with an item in his hand and stated that it was the wrong order. He ordered four little burgers but received four chicken sandwiches. The girl behind the counter reached into a bag that was apparently for another customer at the drive thru window. She handed the gentleman in the lobby food from the bag and placed the food he brought back inside in the bag and handed the bag to the folks in the drive thru.
To top that off, the gentleman left and returned a minute or so later to state that his food was still chicken and not burgers. This time a guy behind the counter took the food from the gentleman and placed it on the warming racks and instructed another employee to fix four small burgers. We sat in the dining room to eat and the guy behind the counter never threw away the food the gentleman had brought back in.
Went to BK this morning. Was going to go through the drive thru but there was a car blocking it, so we went in. We being me and my two small children. I ordered the food and we sat down to wait. When the order was called I retrieved the food and went back to the table. While sorting food I noticed a wrong breakfast sandwich and was about to go up to trade it when the employee who had taken our order came out and demanded a sandwich back. I said this one is wrong and went to grab it but then he touched my child’s sandwich and said it was the one. Touched his food… so the wrong sandwich was taken awsy, my child’s food had to be replaced, and then the employee hadn’t noticed I didn’t have mine.
So I had to pay for a sandwich I had already paid for. Will never go there again. Poor service and bad manners.
Went to BK this morning and ordered a breakfast platter and a gravy biscuit to go. Got home and the platter was Eggs really scrambled all over the tiny plater a biscuit cold and crubby and tastless two tiny pieces of under cooked bacon which was bad but the gravy was served in a small round bowl with a crubbled biscuit with some flour water poured over it. You can bet your sweet butt that I’m going back to Jacks and I swear tht I will never visit BK again, The lower price meal at Jacks has gravy grits the gravy biscuit does not appear to be something that someone threw up…YUCK
ok so i go to Burger King maybe once every 2 weeks..usually just for a burger on the go. So today i went and got a burger and nuggets for my daughter. we get to our destination to sit in the car for a minute to eat. her nuggets are fine. My burger though..well wasnt a burger..it was bun special stacker sauce and cheese..and a burnt taste. i opened it up to see that the burger patty itself was the size of one of my daughters nuggets!! and half the thickness!!! so i took pics of if it. id post them on here if i knew how or could to show you. i even put one of her nuggets on top of it to compare size.
Ok i know they are “grilled” pattys..whatever..but the patty shouldnt have shrunken that much..well needless to say..were getting out burger and nuggets on the go from McDonalds.
We have enjoyed Burger King Whoppers since it opened in our town, Ville Platte, La. While the whopper is still good, the attitude of your employees is hiting a new low in rudeness,lack of social skills and very non caring. Tonight we ordered a whopper meal and whopper junior. I wanted milk as my choice of drink. When your employee gave me the total I asked her if the milk was included or if it cost extra. This apparently insulted her very much as she rolled her eyes and said it is extra and that’s how it is. I realize most of your employees are not the top of the class, but their actions reflect on Burger King.
On a differnt occasion I watched as my whopper was being fixed and was very surprised to see them fix it with bare hands, even stopping to scratch their face, lick their thumb and put a slice a tomato back in the serving tray. I’m sure Burger King will not go out of business being I’m not going back, but I think you need to know. Thank you
I recently stopped at the Burger King drive thru In North Saint Paul MN. the crispy chicken sandwich was barely warm and tasted strange like soap or a chemical was on it. Had to throw it away!! This happened to a friend a week ago and I thought she was wrong till I tried it. Is the grease old or what. I will never stop there again. I only write this for the sake of other costumers. What happened to great service!!
The Burger King in Canton, NY originally was a clean restaurant that you enjoyed visiting. Over the past 6 months, I stopped in to grab a couple of breakfast sandwiches. I had to return them as they were hard as a rock. The employee took them back and made a comment to coworkers within my hearing that I “said” they were cold and hard. Very rude but replaced them. Another time a couple months ago, I ordered three double cheeseburgers to take home. I live 25 minutes away. When I got home, they were plain hamburgers. We ate them as I did not want to drive back to have them replaced.
Just yesterday, I ordered the new Bacon Ranch Chicken Tendercrisp. Again…took it home and when I opened it, regular tendercrisp sandwich. Apparently you have to physically open the wrapper before leaving the store to be assured you have the right order. They don’t have a coffee dispenser now out where you can get your own and one of the soda dispensers has been out of order for months.
I am writing this, not due to a one time complaint. I owned restaurants for years, & before owning them i ran hotels & mom & pop rest. in Daytona Beach Fl. Over the years i found myself stopping at Burger King, you always had something i enjoyed on your menu, even when i was on my way to MY own RESTAURANT. I would stop for a breakfast sandwich. I was a loyal customer Since the age of five yrs. old. Over the years, something happened to your restaurants! You must Franchise them to anyone who has the money. The one’s In central Fl. Are filthy dirty, serving old food, horrible customer service, rude dirty looking Mang. That i would not let wash dishes in any rest, I was involved with!!
You must have the worst training program. I am not all mad, that is not why i wrote this, I am ashamed of all you don’t do about trying to clean your act up. At one time you really were the KING of fast food….No longer will i ever eat at your restaurants. I myself have a proven track record for the opening new rest. & going back once a month to them, making sure they stay great…
My family and I went to Burger King for a late night dinner after watching the Monster Truck show. Burger King #3746, the girls name was Kayla, in Radford Va. I ordered 3 nugget kids meals and a whopper meal, my boyfriend got a plain chicken sandwich. While ordering she kept turning around and talking to her co-workers and not paying attention to my order. So when the order came she had charged me for 3 extra small drinks, and put cheese on my whopper. I order no cheese because I am lactose intolerant. We waited for about 15 minutes for the first order and when we got it it was cold, instead of waiting for another whopper I scraped the cheese off best I could.
I then had to remind her about my refund for the 3 small drinks, she didn’t like that at all. She was rude and so was the manager on duty, no apology or anything. She basically threw my money at me, and took off. My boyfriend went up to order a chicken sandwich to go and he had to wait on Kayla to turn around and take his order, she was busy talking to her co-workers again. I love BK when we are on the run, but now, not so sure we would ever go back to that one at least again.
On 29 June 2011 at 18:57pm I proceeded through the drive though of a Burger king. Location was the closes to 500 B Carteret Ave Beaufort, NC 28516 right across from a McDonald’s and a Domino’s Pizza. As I placed my order (two wopper specials, lite mayo, lite lett, and cut in half totalling $7 and change) and drove to the window the young lady took my cash and gave me my change. I then looked though the window to the preparation area and saw my food being made. It was the worst thing I had ever seen im my life. The preparer was gloveless. I visually saw the member put my meat pattie on the bun. Then he got my pickles froms some compartment with his bare hand and unfolded the pickles and placed them properly on the pattie.
Next the burger king individual pushed a button on some streen he was watching, wiped his hands on his shirt then proceeded to finish making my burgers. An African American hand came into the picture and tossed the top of the bun onto the counter of the preparation area. This gentleman was also not waring gloves. The main preparer pushed a button on the streen and continued to make my burger. I had seen enough. I told the cashier to hault my order and give me a refund. The cashier turned to the food prep personel and told them to stop making the order and that i no longer wanted it. She called the manager whom was a farely heathy set gentleman and told him I no longer wanted the order.
The manager refunded my money. Never asked if I had a problem, was I dissatisfied, or what was the reason for the refund. I will never eat at that establishment again. My burger king experiance has been ruin and I now thin all burger king establishments are the same behind blind eyes.
My husband and I like so many others are trying to ride out this economic crisis by working part time in the evenings. Needless to say we don’t always have time for home cooked meals. The Burger King,#3847, in Houston,Tx. is the closest establishment near our home that is open late. Twice, within the past month I have driven up to purchase a meal. Twice, I have not recieved the meal ordered. The first time the attendent asked me to wait a moment, that he would return to take my order. He immediately disappeared and he didn’t return for my order. After about ten minutes of a no return and no else visible, I left.
This evening I drove up again. My order was taken and after taking my money, I was asked to wait in the front, though there was no one behind me. I waited, I saw employees leave with their orders in hand, I saw employees messing around, but my order did not come. After about ten minutes I drove around to the window again, showed my receipt, and asked for my money back. One employee was sitting on the counter eating french fries, while a young woman looked over my receipt called the cook over, and tried to figure out what happened to my order. At no time was I given any kind of explaination, nor an apology, nor did the manager appear.
These are not isolated incidents as we have had problems before and I’m talking about years. The night manager at #3847, I was told is David Villa. It seems to me that he is not your best manager or perhaps not sufficiently able to supervise his crew.
Again, I did not receive my order. Twice this month, I have driven up to Burger King, #3847 in Houston, Texas. I first time, the attendent disappeared and didn’t take my order. I waited as he had asked me to do, but he didn’t come back. There was no one visible, so I left. This evening I went again. This time my order and money were taken, but my order didn’t come. As I waited, I saw employees leaving with their orders in hand, I saw employees messing around, but my order did not come. I drove around the window again and saw an employee sitting on the counter eating fries. I asked for my money back and handed a young woman my receipt.
She called the cook and both seemed confused as they tried to figure out what happened to my order. There was no explaination, no apology, no manager visible. I do not go to Burger King because the food is terrific. I go there because my husband and I work part time jobs in the evenings trying to supplement our income. The Burger King is the closest restaraunt to our home that is opened late.It seems to me that your night manager is not able to supervise or better train his crew.
on Friday night, I went to burger King my order was incorret the staff was visiting with each other and the drive area was conjested I had to go inside after a long wait in line to get spenda for my tea, I had asked for mustard and no seed on my burger top. I was with a friend on Saturday and recieved the same type of treatment. I had no choice but to go to the same burger king We were leaving and need quick food I can not understand the employes and they do not get the orders correct. I experienced bad attitudes and rude service. I have always love burger king, however this was awful. 2403 w.wheatland The number for concerns listed was a burger king store in calif. I need a refund
I have taken my 6 year old son to the local Burger King in Dearborn at 25300 Michigan Ave. BK # 495. Once a week for the last 4 weeks. No childen’s toys. The first 2 times were drive through visits. At $4 a gallon, it is not worth turning around and getting the lame excuse I finally got. Burger king is between toys, so how about a bad necklace for your son? No thanks. it still made it’s way into the bag. The last straw was 2 days ago. Manager Dennis was the person who waited on me. Nice enough person. Shocked about my previous experiences. I said this plainly and clearly, ” how about taking your keys and opening up the toy display and getting me 3 of the squirt guns that you are out of?”.
I am not sure, what do you say to someone that will not listen. I wanted to smack that guy upside the head. But having my 6 year old next to me, I decided that would be a bad example. If the toy display is empty, maybe the BK is out of the toys? Ya think? He gave me a Transformer old toy from the backroom. My son has duplicates of those. WOW, thanks…I went to my car before I left and took out of the trunk the necklace still sealed and in the burger king bag. I gave it back to him… Why would I go back there? Lets add some more insult to injury. I get home last week from one of the burger king trips and a burger king commercial comes on and says. “get a free drink with any Whopper sandwich order.”
I looked at my receipt and I was charged for the small drink I ordered. Why pay for a large if you dine in and can refill. Too celebrate 1st week off from school, we went to McDonalds. My son does not like onions, he gave me the burger and he ate the fries and had his coke. McDonalds is cleaner, cheaper and more polite and he got a cool & correect toy in his “Kid’s Meal”. I am done with burger king.
I have had problems over and over with the Burger King in Sturgis MI. The people are rude and act like its a chore to serve you. The burgers come with almost no toppings. If you order a fresh BK big fish they never put down a fresh one. You have to go back in and get a fresh one. Have it your way, only if the person working feels like it, which is almost never. I cannot believe this store allows their managers and employees to be so rude when they screw up. It is no wonder McDonalds across the parking lot is always busy and this Burger King is never busy! Save your self the hassle and eat somewhere else!
at burger king in jax florida at hodges and JTB I was treated so rudely by the girl in the drive thru, she said that what I ordered would take several minutes to prepare I told her ok, she snapped at me if you dont like it leave, I went to another BURGER KING told the person there what happened he said “yeah we hear that alot about her dont know how she still has a job. I quess burger kings motto have it your way is no longer applicable. there are to many fast food places for me to be treated this way,I honestly can not believe the manager or owner condones this kind of behavior.
I spoke to many of my neighbors ” this burger king is in my neghborhood” there were several people who have experienced the same type of treatment, this reflects very poorly on Burger King as a whole. I hope this does not fall on deaf ears as this could and should have a negative impact on Burger King as a whole if left unresolved.
5-30-2011 At 9:09 PM, I took my son through the drive-thru at Burger King on Highway 82 West in Tifton, GA, as I do most every night, Order # 100 Check # 50189, I gave the girl at the drive thru $ 5.00, my change was $ 1.05, she never got it to me, the wind was blowing and she let it fly onto the parking lot, she dropped the nickel on the ground, I was at the Burger King drive in window and could not get out, my son got out, we never found it. All She said was I am sorry. I do not have extra money to throw away. I am a widow and having a hard time. My son likes your products so I take him.
She never offered to help look for it. All she said, I’m sorry. I did not appreciate the way this was handled. You need to check with your people and make sure when they are giving change, they make sure the customer gets their change. I feel like she should have replaced my change, since she is the one who let it fly away. Not sure I will be going back to that Burger King.
this is the 2nd time in a month that i have visited the burger king in the 4000 block of veterans pkwy. at both times, i was the only one in line, there was not a line in the drive thru. Both times i had to wait for someone to wait on me and then wait about 5-10 min. for my order, while the employees ran their mouths and piddling around. I have worked retail off and on for over 20 yrs. customer service MUST come first, especially in this day and time. The time i went last month, one of the mgrs. or someone over the other employees was in line and i told him about the waiting time and he said he would check into it.
With so many out of work, people everywhere need to be customer conscious, because there is always someone that is willing to show appreciation for a job. The food is always good, but the service is sorely lacking.Thank you.
I go to Burger king in guayama PR Carr 54 and it was not good for me that is. I go there because wherei live ther is no internet. While i was at Burger king last night two of the Employees at Burgerking were treating me like a gay person when i have never in my whole life been gay. Now the Manager of Burger King a young lady was talking to an employee about me as i heard them speeking in a suspiciuos manor. Then the lady manager approached me and asked me where could she take here daughter for dancing lessons and i replied i don’t know why would you ask me such a pathetick question,woulden’t you ask a girl that insted of me thats very disrespectful of you to ask me that question.
Then she laughed out loud as if it was funny. I felt raged i wanted to jump over the counter and grab her by the neck or smash everthing i could get my hands on . what should i do in a situation like this. Should i let them get away with it. Should i take action and sue’ them for this. I mean i am a customer. And thats no way to tret a customer. Somebody help me because i go there every day. And i have to put up with this evey time i go there. I am mental health patient. Burger King is one of my favorite fast food restaurants and this is what i get for being a good customer.
And by the way I will forgive the lady manager because i knowit was not her fault itwas Christians fault for telling the lady manager things about me thats not called for. And to Burger king headquarters please for give me for writing this letter i just wantthis to stop and for my safty i will try not go there any more.
On May 25 about 10:06 pm My niece and I ordered by way of the Burger King drive through, I told the clerk that I wanted a whopper with extra onion and no mayo for myself along with fries. My niece ordered the whopper junior without cheese with onion rings both of these items were meals. Not only did they make us wait, the order was wrong. My whopper had mayo, no extra onion, the bun looked as if they had been using it as putty. The fries were cold and taste as if they had been out all night. My niece hates cheese her Burger King whopper Jr. had onions and cheese. her onion rings were cold and chewy.
She asked for tea without ice they gave her a coke. We did not find this what amounts to enedible food or garbage until we got home too far to return it. If this was the end of their day they should not had said the food would be off the grill… I thought that the first time they got my order wrong that it may have been a mistake now it looks as if they just do not care! The Burger King store number is 1515400 Forest Park, Ga. I kept the receipt.
I go to Burger king in guayama PR Carr 54 and it is was not good for me that is. I go there because where i live ther is no internet. While i was at Burger king last night about 11:pm 5/24/2011 two of the Employees at Burgerking were treating me like a gay person when i have never in my whole life been gay. Now the Manager of Burger King a young lady was talking to an employee about me as i heard them speeking in a suspiciuos manor. Then the lady manager approached me and asked me where could she take here daughter for dancing lessons and i replied i don’t know why would you ask me such a pathetick question.
Woulden’t you ask a girl that insted of me thats very disrespectful of you to ask me that question. Then she laughed out loud as if it was funny. I felt raged i wanted to jump over the counter and grab her by the neck or smash everthing i could get my hands on . what should i do in a situation like this. Should i let them get away with it. Should i take action and sue’ them for this. I mean i am a customer. And thats no way to treat a customer. Somebody help me because i go there every day. And i have to put up with this evey time i go there. I am mental health patient.
Burger King is one of my favorite fast food restaurants and this is what i get for being a good customer. By the way the employee who’s been causing this issue goe’s by the name of Christian. The lady manager i don’t know hename but i can identify her if you need me to.All i wanted to do was use the intenet an i did purchase it’s not like i didn’t buy nothing. But i will talk to a lawyer about this situation because i can’t let them get away with it.
Dear Burger King, I went to Burger King at 1709 rd in Goshen Indiana and got a double cheese burger 1.00 fry a a cheesecake the guy who took my order was just blah not friendly or rude got to the 2nd window paid for my food and waited then the manager her name is Holly i asked basically threw my food at me was very rude didn’t say thank u come again nothing until i asked her what her name was then she said Holly and i started to drive away and she opens the window and screams out have a nice night i thought that was very rude and did not look good for your company!!
I love Burger King but will not be treated like that when i am spending my money there!! So i will no longer be going to that Restaurant anymore there are 50 other places to choose from on the same road but i thought you should know how i was treated at your Restaurant!!! Thank You for your time and have a nice day!! My name is Christina Horn and my e-mail is buckeyegirl77 [at] comcast.net
I went to a Tim Hortons in the morning about 8:30am and they were so busy with lineups out the door, so I decided to go to Burger King which is just up the road from them and I like the Croissantwich Sandwiches. I ordered black coffee with 3 sweetners and a Croissantwich with bacon and the little potato fries. The woman gave me my order in a bag with my coffee. I opened the bag less than 5 minutes later and my coffee also. The coffee had milk in it (ordered it black) and there wasn’t any sweetner in it, so I threw it away. The croissantwich was fine although barely warm and the potatoes were also barely warm. I threw the whole thing away.
It wasn’t a lot of money but still unacceptable. I thought to myself, “no wonder Tim Hortons was so busy and I was the only customer at the drive-through of Burger King. I live in Ottawa, Ontario and the Burger King I went to is in Kanata on March Road.
I went to the Dewey Ave Rochester NY Burger King drive through on Saturady 5/14/11 at 8:14 am. I advised that I had a coupon for a BOGO breakfast croisant “of greater or equal value.” I ordered a double croisant and was told the coupon exlcuded this item. Nowhere on the coupon does it state that. I spoke to the manager who said his name was Ron Mass. He showed me a placard that states the coupon does not apply to the double breakfast croisant and that it is displayed INSIDE the restaurant. I disagree. I told Mr. Mass that this is fraudulent, classic bate and switch. I also pointed out that the outside signs do no indicate that the double is excluded from this coupon and that drive-through patrons don’t see the disclaimer inside the store.
Even if they did, the coupon explicitly states “greater or equal value” so no disclaimer on a placard is valid. This deception gets partons to return with the expectation that the coupon, as written, will be honored. Is there any class action going against Burger King? They should revise their coupon, not spend money printing worthless placards.
I went through the drive through today at the Burger King on Main st in Lewisville TX and ordered a whopper with cheese and an A-1 burger. I did not look in the bag, which I remembered you should always do at Burger King. When I got to my office I opened the bag to see there was only the A-1 burger in the bag and nothing else. I then took a look at the burger to see the meet was burnt and cold and the bun was flat and rock hard. I had to toss the burger out because it was not edible. This location has to be the worst experience with a burger King I have ever had and I will not be returning to that location even if it was the only fast food in the state of TX.
I only work 5 miles from there but I run a business so I cannot take the time to run back and make a complaint. Otherwise I would be there complaining about the food quality and the fact that they did not get my order right, even though they charged me for everything.
It doesn’t seem to matter what Burger King I’m at, (Denver,St. Louis,etc). I’ve noticed and watch the staff reheat the burgers to melt the cheese and warm up the bacon before wrapping and serving. What has happened to a fresh flame broiled hamburger served hot the first time? The taste is horrible and when I asked for a fresh burger the cashier turned her back on me and walked away! Just remember that to have it your way is to go someplace else!
we was traveling thur afternoon and hubby was a little hungry so we stopped @ Burger king in bellee chasse ,La hubby and i went in others stsyed in carit was 7:05 thursday may 5 aked the girl we would like 4 #12 Bacon cheese 4 fries she sais sorry we have no burgers, we said how can we not have burger this is burger king we have no burgers no buns i said do you have a manager here she said yes told her better fire her littlee tiny thing looked stunned never ever heard of no burgers sas sas sas.
today i visited my local burger king and order 3 whoopers and 1 double whooper i waited 10 mins for my order and when did get it home i found that i was shorted one whooper. when i tryed call the number on the ticket i was hungup on and when i called back the number just rang and rang. every time i visit bk 11119 at lunch or dinner time i have a long wait and my order is wrong “I HATE THE BK IN CLEWISTON FL. AND WISH IT WOULD JUST BE CLOSED DOWN” the managers and staff suck!
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