CenturyLink Complaints Continued... (Page 2)

CenturyLink has the worst internet service ever. I have to call them all the time about how slow our internet is and they have no solution. They have you jump through hoops doing this every single time. Knowing that it will not fix the issue, we have to unplug our modem at least 3 to 4 times a month just to get the internet back up. We pay for 1.5 mbps and only get half that half the time. Looks like there would be a lawsuit against this company for over charging it's customers and not getting what you pay for. I wish we had another source for internet, because i would not as many others would not hesitate to change over. Oh and by the way i was told by there phone tech that works the area that we were on and would be upgraded to 10.0 mbps and that has been 5 years ago.

We pay for 1.5 MGPS and get about 1.2, which they say is their guaranteed minimum speed, except that it may say 1.2 MGPS but doesn't always work. It could say 1.2 and we still may not be able to open a browser. They tell us all the time there are no issues with the line, but then customer service will tell us we got dumped from the server. They send someone out to appease us but it never really gets taken seriously. We complain on particularly bad days every few months or so and nothing changes. Bottom line, their internet is absolute garbage. We pay for a service that only works properly sometimes. Want to piss your customers off? Provide them with a crappy service that occasionally works and don't do jack squat about it. Seriously, screw you Centurylink.

Very poor telephone and Internet service. CenturyLink has seen repeated complaints especially internet service no better than dialup.can't get a straight answer when service will improve. All tv programing just down the street 4 houses away but can't be gotten at our house. No one cares at least that's the attitude can't get engineering dept to indicate when our poor service will improve. They can't be reached.it seems the 2 stars you received for customer service was over.

I pay for high speed. I'm not getting it. Calls to tech support get dropped, no repairs ever completed, and then I am punished by websites suddenly not loading, can't do email, can't chat with anyone. Nothing works for at least an hour after calling.

We try again and again to record programs. And when we try to go back and watch them, We keep getting kicked out or error saying program is not available. this has been going on for two years now. They keep giving us discounts but its only 5 to 10 dollars. and we are paying $145.00 A month. So when I called and wanted to reduce our programing package to prism preferred from prism premium they told me that I would end up paying close too what I have been. Because now they want to charge for the extra equipment that I have for all the rooms that I have. Does not make sense to me. I'm giving up all the HBO, Cinemax, showtime, stars, and all the other movie channels.

I only had internet with CenturyLink the ad stated no contract! I switched to Cox, and CL said I was in a 12 month contract, and that I had to pay a early termination fee of $200. I never agreed to a 12 month term, and the reason I switched is I was tired of spending 2 to 4 hours on the phone each month trying to find out why my bill went up again. I feel I'm being strong armed by this company.I studied contract law,and I know when a contract between two parties is being written that both parties should be informed.I never knew of a 12 month term, and I feel I am being ripped off. The rep I was speaking to even told me (I better pay,or they would ruin my credit).

I had called CenturyLink in regards to call blocking. The first person was very helpful, she passed me onto a different department talked to a Michael and I started to explain how to add another call block then, Michael said thank you for choosing CenturyLink and then hung up on me, Michael's Customer service on was very poor.

Sales rep stated cost of first month and subsequent months for the first 12 month promotional commitment. The first and second month bill was approximately $100.00 over what i was offered. After speaking with the fourth billing rep, I was told the sales rep didn't have the correct information. The billing person said I was charged the non promotion cost for television service for the first month. I told her I was only given the promotion cost by the sails rep. I would cancel services but it's after 30 days and the billing person said it would cost $440 to terminate the contract. Very deceptive practices!

Received a notice that my May 2016 bill was not processed against my credit card. (I have used the CenturyLink credit card direct payment program for years.) The notice advised me to contact them to reinstate the credit card direct payment plan. I called them today (6/14/16) at 1-800-244-1111, as instructed.

Shamike was efficient and professional sounding. Upon hearing my issue, she looked up my account and immediately noticed I have been a loyal customer since 1990 (26 years). I told her I thought I had updated card info a few weeks back and asked her to verify that the info on file was correct. She said it didn't appear that I had updated card info, but she could help me at this time to set me up. We proceeded thru the process of updating credit card info and pertinent contact info on the CenturyLink account, etc. Everything fine up to this point. Then she reviewed the account balance, which now included May and June bills, and asked about making a one-time payment to pay the balance until the credit card direct payment plan took effect. I learned there is a 2 month delay for the updated card info to take effect. I was ok with making a one-time payment with my credit card for the outstanding balance of about $80. But she then said there would be a $5 fee to make the payment.

I balked at the fee for the purpose of paying my bill! She then offered the option of setting up an authorization to have the amount withdrawn from my bank account for no fee. This is something I don't wish to set up and have my bank account info. out there for this one-time payment. I said they can charge my credit card for the amount due whenever CenturyLink gets it set up. She became more aggressive and reiterated the options for paying the balance NOW either by one-time credit card (with fee) or authorized bank withdrawal. I told her I could send a check instead if they don't want to wait until the credit card direct pay was set up. She then became almost insulting by demanding when precisely I will put the check in the mail--today or tomorrow? she would put a note to that effect on the account. I became very frustrated by now. I asked her if there's any way the $5 fee could be waived and we can get the $80 balance paid by credit card today. She said no, its not CenturyLink who charges the fee but the credit card company.

Adding to my frustration, she then revealed that it appears I had, in fact, updated card info in May. She now confirmed the updated info on file is the same card info I just gave her. But because it takes CenturyLink 2 months for updated info to take effect, it won't be until the July bill before it kicks in. I now realize that I had done everything right, the way I was suppose to; to notify them and update card info when necessary. I did that in May. But because CenturyLink takes 2 months for things to become effective, my May and now my June bills are not paid via auto pay. Thus the outstanding balance on my account. I told her it's not her fault, but after being told just earlier about how long of a CenturyLink customer we have been, and as a loyal customer, insisting on the $5 fee to pay the account balance, given the above scenario, did not seem fair to me, nor valuing me as a long-term customer. I asked if there was a supervisor who could make an exception. She said they do not make exceptions.

I told her I was very unhappy with this experience and these developments. Upon thinking about this, I could not just let it slide. I am filing this complaint so someone with authority knows this is a lousy way to treat a 26 year customer over a $5 fee, when I have done nothing wrong. I am perfectly willing to pay the balance now via credit card, even though the overdue balance was created by CenturyLink's own processes, not because of me. If you look at my account history, you will find I ALWAYS pay my bill in full on time every month for 26 years! And you want to reward me as a long term customer by insisting on a $5 fee to pay you via credit card because your system takes so long to update card info for auto pay?

Our phone (phone number run by CenturyLink) has not worked properly since October of 2015. The box that is down by the street got run over by something and the wires were out of the box laying in on the grass exposed to the Minnesota elements (rain, snow, ice). We called they sent out a service person who put the wires in an orange plastic bag. This helped for a bit but the phone again did not work it rings and than there is a busy signal. So we called back in December or 2015 they sent out service and the problem seemed to be resolved. In the spring they finally installed the green box to cover the wires.

Sometime in April of 2016 our phone again was not working rings than a busy signal. We did not discover this until May of 2016 the customer service person said this is probably a problem in your house and you will have to pay a fee $95 or something like that. Well they came out approximately May 30th and we thought the phone was fixed. Unfortunately the phone is not fixed it rings and than a busy signal. Your customer service is the worse I have ever dealt with I have been on hold for hours trying to get help from your Company so your rating is a zero in my book and you really need to improve your service.

Today June 13th I talk to the 1st person and have been put on hold for 20 minutes, explain the problem to the 2nd person in the loyalty department put on hold for 20 minutes, finally the 4th person I talked to actually seemed to care and wanted to help me, when transferred the 5th time this person she wanted me to speak to the customer loyalty department who I talked to after the first 20 minutes, I begged please let me talk to a supervisor. Finally transferred a 6th time after 1 hour and 15 minutes to Jim 115808 this person is sarcastic, not apologetic and by the way I only spend $39.95 a month for my phone service and internet. "But my phone service does not work properly and has not work properly since October of 2015"! Jim did give a small credit to our account like $10 and 2 days phone credit and the best thing he did was provide the phone repair number so we can call them direct to get the phone fixed!

CenturyLink I have been a loyal customer of yours for almost 30 years I cannot believe that you do not have a team that wants to help your customers. I may only currently spend $39.95 per month but over the last 30 years I have spent/paid my bills on time and have paid thousands of dollars for your services. Apparently your customers are an inconvenience instead of your Companies job security. I expect the our phone to work I have not idea how many phone calls we have missed due to no service. We should not have to keep calling your Company to repair the phone it should have been properly fixed back in October. I was able to contact the automated service repair team today and they are due to fix the phone problem again on June 14th here is hoping that it will be properly fixed this time.

Please honor your customers and make improvements to your customer service team to provide assistance and quality phone service.

You were supposed to fix my billing complaints. You SAID you would have an explanation for the discrepancy between the TERMS of service and BILLING I signed up with and the BILLING your actually assessed. Is it asking too much for the Provider to adhere to the terms of their business solicitation from their own web page. They cited basic internet service for $X a month with direct pay. I signed up for direct pay, hooked up the modem and started receiving e-bills fr over three times what the agreement specified. Attempting to solve this issue yet fearing loss of connection.

I sent the fee they demanded(3X what my monthly bill which was agreed upon) and wrote a letter to the CEO in Louisiana. His associate got me hooked up for direct pay(she SAID) and now I am getting the same 3X bill again. OH! and after SHE said they had direct pay figgered out,they cashed my Check anyway! (Oh! They will just credit your account for advance payment, she said). All I want is proper accounting for each payment for service , and they payment to be MONTHLY as specified by their web page, and the payment assessment according to the direct pay specification we agreed upon. Simple business practices these guys are unable to follow.

Today I got this from CenturyLink at CenturyLinkEmail@em.centurylink.com. Your Bill is Now Available Online. We're providing you with information about your most current CenturyLink bill for your convenience. Account Number: 0825. Total Amount Due: $172.34. Payment Due Date: 06/13/2016. Go To My. Account. View Balance/Pay Bill. No action required for AutoPay Customers.

I keep getting post cards stating have I changed my e-mail address lately. I have had the same address for at least 2 yrs. I did check with customer service here in Port Charlotte and they had a number 12 after my nanaba which I did not add. So I had them take it off. Plus I keep getting on my computer Centurylink is not responding. This comes up almost all the time.

On July 22, 2015 a truck struck a low hanging Century Link line located at North 43rd & North Alki Streets in Tacoma, WA. The impact on the Century Link cable damaged the Tacoma Power utility pole it was hung on requiring replacement of the pole. Code requires lines across thorough fares be no lower that 15.5 feet above the travel surface. The measured height of the truck was three feet below that requirement, meaning the Century Link line was out of compliance. Damages from this event total $4,597.59 for replacement of the pole, which the Utility is seeking to recover from Century Link.

I called CenturyLink phone support to ask a question and they informed me that they have not received payment in 3 months. I had records of payment being made and asked why I was not notified of this and I had to call in to find out that they were having an issue with my acct. The rep (who I could not understand because they did not speak English) told me they do not contact customers regarding this. I am in customer service as well and I would NEVER have let an account go that long without some kind of contact-very poor customer service. After they found my payments and I had to do THEIR work by sending confirmation of payment history I am now getting a bill after I terminated my service with them.

I have been with Century Link for year's, I have transferred their service at least twice abiding to their contract terms. For the last 2 months all of sudden if my bill goes past due for more than 10 (ten) days they have shut my service off and I have had to contact customer service to have my service reinstated with a late charge and a re-connection fee. This last go round when I talked to a customer service rep who are typically rude, I finally asked how to cancel my service and was told quite frankly that "You are under contract and if you break that contract that there will be a penalty charge" at which time I was told "Pay your bill and get your service turned back on".

Today is 3/11/16 (I paid my bill on my pay day like every month) and my "Past Due Bill" of $96.?? is due on 3/12/16? Long Story short, apparently when you have a "contract" you are no longer eligible for decent customer service, you have to take what ever they say and pretend that the snotty little girl you are talking to has not looked at your history and would realize that I'm one of the reasons that she has a job.

I talked to Tia (Supervisor at Centurylink who refused to give me her last name) on Thursday February 18 2016 about the fact that I was charged for a modem given to me for free during the subscription of this account due to frustration of an earlier account that was not setup on time as you will see in the chat below or attached between me and the person who helped me setup this new account.

As I was talking to Tia, she was bent on the fact that Centurylink does not give modems for free and refused to give me the opportunity to send her the chat notes I had with the person who got me set up as you will see in the notes. Rather she expressed excitement cancelling my subscription when I asked her to.

Just to note, she was very excited informing me of the extra charges I will have to pay as a result of the account cancellation but will not let me send her the chat I had with your agent. To the person that will be reading this email if not you, I plan on tracking down the email addresses of all Centurylink execs. and forward this complaint to them even if it means on twitter. If Tia thinks Centurylink's revenue only depends on corporate accounts then I will proof her that my subscription counts.

I signed up for a 3 year price lock for phone, internet and directv for $94.94 a month, plus tax. I have NEVER paid less than $120 and when I called I was told that Directv was the problem. When calling Directv, they told me that since I signed up through CenturyLink, it was their issue. Oh my God, what a scam.

We signed up for centurylink bundled service last July. At that time there was a $100.00 gift card offered for doing so. In October I received an email that the reward was on its way. Today is January 29,2016. Still have not received the $100.00 gift card. When can I expect it?

As of sometime after 6 p.m. (CST) on Thursday, January 21, 2016, we have no service on our land line. To add insult to injury, we do not have cell service at our home (due to our location). My husband and I have family members with severe health issues. If something were to happen to them, they have no way to contact us and vice versa. I had to drive to a location in the middle of our small town to get enough of a cell signal just to report the problem with our "home phone service".

It was pouring rain, it was lightning, and extremely cold. CenturyLink is unreliable (and incompetent) at best. When I did talk to someone I was told that it would Monday, January 25, 2016, by 6 p.m. before a technician would be available to evaluate the problem. I was also told that there would be a service charge on top of the ungodly fee we already pay for said unreliable service. This is not the first time we have had problems with CenturyLink. Because we live in a small town (in the middle of nowhere) we are held hostage by those that provide our "phone service". From prior experience, the technical support (this term is used loosely) is (as stated before) is as unreliable (and incompetent) as the "service" they offer. I can assure you we will be looking for an alternative to put an end this situation.

Nothing else will be tolerated.

I have a CenturyLink complaint – each day, I receive approximately 15 calls from the following number: 201-402-2298; they do not leave a message and when I answer the phone, it’s an automated recording thanking me for going to their website; I never hear the first part of the message, only the ending; Weekend calls also happen but it’s no 15 calls, more like 6 calls. On my phone, I do not accept solicitors so they need to press one to continue. I have made several attempts to call this number – choosing option 1 to have English; and then I get a repetitive message telling me that my call is being forwarded to a CenturyLink agent. This never happens. Could you please let me how I get them to stop calling me? It is quite annoying.

Called CenturyLink billing department to complain and then to cancel service because bill keep going up. Their retention dept said I wasn't getting all the discounts I should be and my bill would be lowered to $135 a month well just received my bill and it went up to $277. This company trains it's people to lie to customers stay away from them at all costs. Horrible practices by the corporate office.

Like a lot of people here, my experience has been awful. Actually, the customer service people have been ok, it's the techs that don't show up. Seriously, I make an appointment for a tech to come out, take a day off from work, and they don't show up. Nothing. Four days later, they decide to show up. Problem is, they still can't fix their crap internet. Never thought I would miss Charter, but at least it worked. Centurylink customer service department is just awful. Sadly, I've heard satellite is even worse.

A salesman representing Century Link and direct TV said I could get both items for less than Comcast and I would have a 3 day cooling off period by mailing a letter enclosed with my paper work declining the offer. I declined the offer on the weekend and Century Link had already hijacked my phone from Comcast. The century link phone would have been great for a hermit cause no buddy could call in on my phone. I even enlisted a Consumer Complaint Investigator from the State of Washington Utilities and Transportation Commission. I received Her letter back today saying your cancellation request was received after the order for service was completed July 31,2015. The date of post mark ended service before July 31,2015. This multibillion dollar Corporation took advantage of me and refused to pay me back. The phone didn't even work! No calls could be made to it! There salesmen enticed me with the promise of a 100 dollar Visa rebate card when I signed up. I have no idea what happened to that. I do no this is a multibillion dollar company getting rich off ripping off Senior citizens!

I got my CenturyLink cable service via internet. I did not see the contract (with the year and a half requirement to stay with them or pay $20/month if leave. I have telephone service and internet via CenturyLink and kept hearing how much I would save if I added the TV dish service. Someone quoted me $10.00 savings but when I actually did add the Dish (Direct TV) it was only a $5.00 savings. I got the Choice channel package, which was the only thing I was offered. A few months later, I realized that the Select was cheaper and changed to that. The person who did the change did not tell me that (for some reason) going to a cheaper package would result in a higher bill as opposed to lower. I have many more channels than I need and this service is way too expensive.

Hello. I called to have questions answered before I signed up for anything. The man I talked to was unable to answer questions to my satisfaction and at the end of the call, I received the impression he was no longer interested in signing me up. That turned out to be wrong when I opened my door and found the tech standing there. I told him I was not interested. He understood and left. Now I`ve received a bill from Century Link, even though I don`t have the service. The bill says I have an account number. What happened?

Was sold a bundle deal for DSL with DirecTV and promised combined price under $100 per month. They've been charging me $70 per month for DirecTV and $70 for DSL, separately. I called to get clarification and was transferred 7 times within CenturyLInk (disconnected once) only to be told that I should have noticed this before my 30 days were up. During this time DirecTV was also included in the transferring and I have to say that they were kind enough to only have 1 person need to assist me in getting their part of the plan priced correctly. She was on the call with me for the last 3 transfers. Their people were helpless, rude, or both and it was extremely off-putting.

Here's the details: CentruyLink promotes a bundle for less than $100 per month to have DirecTV and CenturyLink DSL. This is for the slow DSL, but "hey, that's ok because you can upgrade your speed for only $10 per month!" Well in my area they apparently do not even offer slow DSL. I'm in one of the largest suburbs of Minneapolis and in a very established neighborhood. Qwest (now CenturyLink) is not new to this area. After modem rental and faster internet I was under the impression I was to be paying $110 or maybe a bit more per month for internet and satellite. My bill came and I was charged $130. OK, installation and setup fees or whatever, what's $20? That same month I got another charge for $70. Hmm... must have been setup for DirecTV? OK, I'm sure it will work out. Fast forward 2 months and suddenly I'm aware that they are billing me $40 more than what I expected.

How did I not notice this, you might ask? Well when I set up my account I opted to have e-statements. You know, save trees and the planet and stuff. This is all fine except that when they took down my email address they left out a letter. So no statements or explanations in writing. Just surprise charges. The single most frustrating part of this all is after almost 2 hours on the phone with these people I am told that me not understanding the charges is simply my fault and there's nothing they can or will do, including some extremely disrespectful comments. I am planning on discontinuing service as soon as possible, even if this means an early termination fee, because doing business with a company like this is simply impossible.

For the last year+ I have had nothing but problems from party lines to noise on the line so bad could not hear who I called and now my DSL for the last 6 months is terrible to say the least. To this day still having problems !! I still have to pay my bill I have hours and hours on the phone with them, if I could they would get -1 star

I saw this on the link, was also instructed to visit centurylink.com/getmyreward, to put in a campaign code, than submit. For the life of me I have not been able to find this link, please help, could also use the Visa Prepaid card.

November 2014, I was going to cancel my home phone. I called Century Link and stopped it after changing my mind. I asked if this was going to cause a problem with getting my same number. I was told no. It would take a couple of days and be back to regular.

When I called my daughter to tell her I re-instated my phone she said the number was different on her caller ID. I called Century Link back and after they told me they had it fixed. In the next month or two I received a bill for over $700. I called the company back. At this point, I have been on hold for over ten hours working on this.

They had been billing me the wrong amounts on the internet because when they missed up the account forgot to put the bundle back. They told me the adjustment was to high to refund. They told me it was because they had changed my account number when they gave me the wrong number and the auto pay stopped in September. I paid the bill and asked for copies.

I have made many, many calls to them. They told me they can't find my records before this happened. I have spoke with may supervisors stating they were going to research this and call me. No calls! The next couple of months I received bills that were never the same amounts. They said they had credits of each bill I assumed it was due to the billing error.

Today, they turned me off. I called on the billing yesterday to ask why my new bill was over $500. The person said it was due to someone else's account number being put on my direct tv account. I asked to hold off on the auto draft until they could send me the statements.

For some reason last month the auto pay started back up on it's own. My bill is normally due the 25th of the month but today is the 20th and I have no cable. They say I'm past due because they put an adjustment on this bill for $317.00 in which they say they had someone else's account number on my direct tv account. I called direct tv and they say I'm current.

I work in customer service and I can say I have never in my life dealt with such rude and non caring people. As of today, I have spent over 17 hours either holding or talking to your company. No one seems to take responsibility to get this fixed. I have been transferred 13 times of which I was told that is not my department. Who's is it?

I'm emailing on behalf of my mother. The residential phone service that you provide is very unreliable. It seems to stop working every weekend. There has been a service order on her phone at least 3-4 times over the last month and this is UNSATISFACTORY.

She relies on that phone for her safety and well-being. She is unable to contact 911 Emergency if necessary. Also, when I try to call on her behalf and report the outage, Customer Service refuses to talk to me. Well, how do you think she can report the outage if her phone is not working?? This is very dangerous and CenturyLink is negligent of their handling of this. Please treat this as a formal complaint and forward this to the President of the company.

I pay almost $80 per month for 7mbps yet best speeds I get are .5 on average. I've had enough.

When I changed cellphone services I kept the number. The number prefix shows out of the local area and suddenly I started being charged long distance when I call my cell phone from my residence. The cellphone company is in the same city that I live in and the calls (ones charged) were local. The CenturyLink people offered no resolution and in so many word "that is the way it is."

My wife & I have had a lot of problems with the service at CenturyLink. Our billing keeps going up every time we get our next bill!! Can we cancel our service because of poor service?? If not, we want to let you know we won't renew our contract when our year's contract is up!! We are going back to Comcast. They didn't keep raisiing our monthly bill EVERY time we got our next bill & the service was not having lines in the screen or frozen screens. We had a tech come our and nothing the tech did helped solve the problem.. We will not pay a high billing price to watch television. One high note: the internet speed is really good, but that is the only thing we can say that is a plus!!

I have no complaint with the internet service I signed up for or the installation. However, customer is the WORST!!!!! I called a few days after getting the internet service in regard to a commercial that CenturyTel is broadcasting that offers broadband plus direct TV for $45 per month. I have spoken to no less than 9 different representatives asking about this package. I have been told, that I am mistaken, I misunderstood, I didn't see what I thought, that does not exist and a few other frustrating comments. I watched the ad on television several times and was sure of what I saw, but pulled it up on the internet and watched it several times to be sure I understood. Still I am told it does not exist. False advertising?????

I was told when I signed up for internet service that my first bill would be a certain amount and even received an email confirming that amount. Guess what! My bill was nearly twice what I was quoted!! Of course I didn't receive the bill until AFTER the 30 day window in which I could have cancelled the service had passed. Had I known in that 30 days what they were charging me I most assuredly would have cancelled. I am quite sure that the timing was well calculated to force people to pay for the length of the contract and con us into having to pay higher rates because we don't know what they are up to until it is too late.

CEO: Glen F. Post III - CFO: R. Stewart Ewing Jr. - COO: Karen A. Puckett. I have contacted the CenturyLink technical line several times over the past 3 weeks. Each time I use the "chat" feature I make contact with a "technician" who does not know how to solve my problem. My internet works. I am paying for the 1 Gbps download and 25 Mbps Upload capability. I am receiving 24-25 Mbps download and 1.04 Mbps Upload. My Prism appears to work as normal. My problem is I have no telephone service. I am paying for the blanket Phone>Inside>outside>local>Long distance repair capability. First of all when I contact your technical section online, I am warned that it will cost me $85 to have my inside lines fixed if your repairman finds the problem is inside the house. I don't appreciate this threat.

According to your Retail center office (where I have to drive to during their business hours) I am protected even if my phone itself fails (I have been there several times recently and that is the only way I get any help). It is now Easter Sunday. I wanted to call my family members and wish them a Happy Easter! Could I? NO! Because my telephone portion of the CenturyLink service is off again. Thank you. I am anticipating a Job offer from Glaxo Smith Kline which opportunity I may have lost over the past week due to the telephone service at my house having "NO LINE". I finally got a service repairman to come out Saturday. Of course the phone was working fine when he arrived. He chalked it up to "intermittent mystery problem". The telephone lines that run from the poles outside of my subdivision through the neighborhood were installed by a JackLeg subcontractor that Embarq hired to slam them into the ground several years ago.

There used to be audible cross-talk on the lines. Now it appears "according to your repairman", that a possible problem with these old lines may be affecting my phone. There are some loggers tearing up the wooded area behind my house about 200 yards away. Your service technician suggested that may be part of the problem. I doubt that because the lines run parallel to the street and it is nowhere near the work being done. Most people are shying away from landlines in this country. It is probable you will continue to lose more customers by continuing with the unconcerned attitude your company appears to be taking with this issue. "Why bother to fix the root cause of the problem, when the customer is probably going to use a cellular device anyway?" I choose a landline at my home because there are two converging cells at my house. One company in the living room, a different cell company in the bedrooms. The cellular reception on either is hideous. Are you trying to force me to use a cellular phone and dump my landline?
Is there someone at the switch (and I know you have switches) flicking mine off as part of some perceived "funny joke"?

Perhaps your repairman could come out and rip the entire phone wiring system out of my house and replace it guaranteeing elimination of that as part of the problem. Everytime a service technician has been out here they connect their meters and equipment and find no problem. It's similar to when you are so sick you feel like you're dying and as soon as the doctor puts the stethoscope on your chest you feel fine.
Your online chat is pretty much worthless. You do not allow your attendants to make a contact to the people at your company who can "supposedly" really help (the 800 numbers). They say because they are a chat that you do not allow them to make telephone contact to your various helplines for your customers. When my landline is inoperative, as it is right this minute: 7:04pm 04/05/15, and I contact the "chat" help, the attendant is, by your rules, "not allowed" to make contact with the people who they (the attendant) are telling me to call for help. Mr. Spock would say "perplexing". Logically if I have no cellular phone, and my landline is inoperative, it would prove impossible to telephone your help lines for assistance. But it is the only thing your "technician" (attendant) has to offer. I recently was offered a survey of your online service. I gave it "very dissatisfied" as a rating.

You should not use the term "technician" with your answering service's, attendants, and repairmen you send to your customer's homes that can't find the problem. A technician is a person who is a hands-on troubleshooter (successful) who can diagnose, analyze and make a repair or replacement of defective parts, processes, equipment or systems. An engineer is a college trained person who sits at a desk, thinks they know all the answers and lay out all sorts of designs and plays with CAD to make pictures all day that may work if a good "technician" knows how to physically create or repair the actual process or equipment. The engineer is paid at least twice as much as the technician and does 1/2 the actual work. Telephone or Chat attendants are limited "answer the phone" and assign the work to the technician people and have no business whatsoever being titled "technicians" They fix nothing and can't even understand a problem when it is explained to them in terms a child would understand. When they can't do this they are useless.

I don't know if your voice operator attendants who are on the voice end of the technical service line are any better than your "chat" people but if they are the same, you could save a lot of money by replacing both with a recording that says: "Hi you have reached the technical help line for CenturyLink. This recording has replaced a real American to help you in person because they were restricted from providing any actual help. As this is a recording, so we don't have to listen to your whine about how crappy your service with us is and as you will receive no help anyway it's cheaper for our company to simply waste your time with this recording instead of having an actual "American" person take your calls. If you need help, drive 15 miles to our retail center where we actually have some good people who will listen to you and get you the help you need. Thank you for wasting the time to listen to this recording." That is about what I have been getting from your "help chat". If you can get someone who can fix the telephone problem that affecting me or perhaps my whole neighborhood, I would be more than happy to discuss ways you can make your customer service, technical service and public relations simpler and more effective. You might even get a few of the millions of customers you have lost to the cellular industry back to landlines.

Trying to set up Account online. I live in Texas. When online it states i Must enter my Access Code....I dont have an Access code so I call to get one...Here's what I got....

1. You got to call 800-201-4099 (told wrong number-couldn't assist me)
2. You got to call 800-788-3600 (told wrong number-couldn't assist me)
3. You got to call 866-642-0444 (told wrong number-couldn't assist me)
4. You got to call 800-244-1111 (told wrong number-couldn't assist me)
5. You got to call 877-646-3282 (told wrong number-couldn't assist me)

I hung up! So, what is the GD number I call so I can get an Access Code in order to set my account up online? After over 1-hr 45min of getting jerked around I still cannot set up my account to pay online because NO ONE in your company KNOWS who I contact to get a stinking Access Number... This is absolutely absurd--So what is my access number or what number do I call to get an Access Number.

I was promised a $50.00 gift card and to date I have not received one. We signed up for the bundle package and was promised this gift card. We started receiving this package in August 2014. I want my gift card!!!!!!!! Please help! Account #7196215 Direct TV Account # 308111879 Centurylink

I was on the phone about 3 months ago and the rep encouraged me to quit Cricket and switch over to Verizon but bill would go thru Century link at $25 per month, basic phone. It has been over 3 months and I have to pay Verizon almost $200 on this deal because the rep did not carry thru. Now Century is telling me there is no record of this transaction. So now Im having to pay Verizon $51 per month versus $25 per month. I am a senior citizen and have a limited income, and cannot afford the Verizon amount but i am stuck now with a contract for two years. Both companies, Century Link and Verizon switch me back and forth saying the other is responsible and so I am stuck.

Since renewing my internet contract 4 months ago, CenturyLink has overcharged me every single month. I just removed auto pay from my account since CenturyLink is doing no less than stealing from me each month. I am now told that it is impossible for them to give me the internet rate I was promised, if I don't re-enable auto pay (which wasn't part of the terms). However, I have had auto pay enable for the past 4 months (longer, actually), and they've demonstrated that they'll still overcharge me with auto pay enabled. You'd think that 4+ months would be plenty of time for a company the size of CenturyLink to fix my bill. Instead, they're not upholding their end of their legal agreement to charge me the rate quoted to me.

To top it off, their customer service (specifically, the Customer Advocacy Group), shows little interest or ability to actually resolve this. I've asked to speak with someone higher up, and they outright refuse to transfer me. I've had to take many hours away from both work and family in order to address this seemingly never-ending issue, yet I've not once gotten any sort of acknowledgement that my time is valuable. Most companies I deal with would bend over backwards to keep a customer loyal. I'm not a complainer by nature. I don't ask for freebies or handouts. All I ask for is that CenturyLink honor it's end of the deal and charge me appropriately. I also ask that they somehow make things right and reimburse me for the time I've "had" to spend to resolve this (believe me, I'd much rather spend my time with family than deal with CenturyLink). Centurylong, this is no way to treat a customer.

I have been a CenturyLink customer for 35 years as there is no other service available to me in my area. I feel it is criminal how they can "give you a deal" in a bundle package and you end up getting screwed. The last "bundle" I agreed to included long distance services which I don't use, but it was supposed to "save me money". The regular phone service charged extra fees of $12.47 (federal access charge, extended area service, non-telecom svc surcharge, access recovery charge)...which is rip-off enough, but the long distance portion of the bill has it's own fees included (State sales, special district sales, federal telecom relay service fee, federal universal service fund, state and local taxes, federal universal services fund, federal telecom relay service). WTH!! How can they get by with this!!

In the beginning, we went through CenturyLink to get phone, cable and internet. When they signed us up for a bundle package, they then transferred us to Direct TV for the cable portion of the service. CenturyLink will sign you up but don't know the details about the terms and agreements for Direct TV. In the end of signing up, they requested a credit card for initial sign up fees. We were very clear in stating that this was the only time that we wanted to used this credit card. We explained in many different ways that we did not want the card to be used again. If there was to be any reason why they should need to use that credit card again, they would have had plenty of opportunity to explain it to us at that time. Instead, we were assured that this would be a one time use only. Direct TV offered some free trial movie channels for the first month. Well, if it's absolutely free, sure, we will give it a try.

After the first month, the free channels were still there and we got charged for them. We were never told that we had to contact them to discontinue the movie channels to prevent being charged for them. This Direct TV bill was going up and up and was not at all the original bundle package that we originally agreed to. We just could not afford to pay for these channels that we were not using. So, we requested to discontinue the Direct TV service all together. Just keep the phone and internet. They then went and charged $295 to the credit card that was used in the beginning, stating that it was an early termination fee. They stated that it is noted in the terms of agreement contract that we agreed to in the beginning. I never received or signed a terms of agreement ever!

They stated that they have a copy of it and they can send it to me. All they can send to me is a copy of the agreement... but there is no evidence that I ever signed or dated it. It's just a copy that can be sent out to anybody. I never saw it, but because it exist, everybody is suppose to have automatically agreed to it when they sign up for this service regardless of if you have ever read it or not. I went through their arbitration process to no avail. It's the same thing... because they have the agreement in existence, we are bound to it. I went through the credit card company to dispute this as well. The Credit Card company even stated that it was proof to them that the charge was legit because they have a copy of this agreement on file, unsigned.

So now, we are stuck paying this extra $295 that we couldn't afford in the first place and was the reason why we were cancelling the service. Since then, I have helped somebody else contact CenturyLink in regards to signing up for services. At the time of signing up, I asked them about the terms and agreement. I asked them if they could tell me specifically what the fee is going to be for early termination. The actually fee is not listed in the agreement. It just states that you are subject to one, but no specific amount is listed. If there is still a lawsuit in place for this, I would like to be part of it. Please let me know if there is any further direction that we can take on this. Thank you.

In the last 2 or 3 years my home phone bill has gone up from 26.00 to now 35.00. I recently added long distance to my home phone. They told me it would only be a minute charge whenever I called a long distance number. Then I got a bill with 2.99 to my bill, I called Century Link they said that when you first call a long distance number at the beginning of the month then it's a minute charge thereafter. I was not told that when I talked to a rep. Then this month I had a 5.00 charge for long distance. I called Century Link, they said that now they are charging 5.00 if you call long distance or not. I'm so tired of my bill going up every time I turn around. I paid 26.00 for years not they are trying to gouge me in every way possible. Also, I get calls from Century Link almost every day wanting to sell me something else. I even had a guy come to my door from Century Link wanting me to add things to what I have. We even have an automatic gate and he just pushed the gate open and came up to the door. He's lucky he didn't get shot. I told him I didn't want anything and he persisted, I had to be rude and tell him no I didn't want anything.
Century Link must be desperate because of losing so many customers with their tactics and complaints (see on-line) poor service, etc.
I had changed my home phone service to Comcast (bundle). It might not be any better service but at least it's cheaper and I get more for what I pay for. Century Link I'm paying 35.00 a month for just local and long distance. With comcast I'll get free local and long distance, call waiting, call forwarding and voicemail for less than Century Link.
Century Link needs to get their act together and start serving the public with reliable products at a reasonable price instead of harassing people and overcharging them. I hope the Better Business Bureau gets ahold of them.

Dear Sir/Madam,
Several month ago i bundled my centurylink account with Direct TV.
It almost didnt happen because the several CSR at Direct TV were so incompetent that I almost cancelled my 15 year old relationship with Centurylink.
However, due to some amazing CSR in Missouri, for Centurylink, every thing got handled properly.
At that time thr rep aske me if there was anything else, I said, Direct TV was supposed to give me a $250 visa card- se said that I didnt qualify for that amount , but I would be receieving one for $100 because of my internet and Direct TV bundle.
Since then I have tried to track it on line, without success. I have called Century to confirm it was coming and beem given several different dates.
Today I added another service to my monthly bill(Rescue Me), and asked about my Visa card which was sopposed to arrive in Feb. 14th.
The CSR had no clue how to handle my question, and transferred me to a lady at the reward card company-who could even find my name and said I needed to go back to Centurylink.! Does anyone take pride and responsibility in their jobs anymore??? I called again and spoke to Lyla in NC, very nice, who said she was creating a ticket about my complaint. Did you guys take Mgmt 101 from the Obama administration??
Sincerely,
Joe Spradlin
239-691-1145
signsoflife@centurylink.net

I ordered Centurylink and talked it over with my DirectTV and they explained the cost would be $14.95 modem and 49.95 standard installation plus taxes.

Then Centurylink called me to confirm my installation date and time and I again asked the cost for this and they told me $14.95 s&h for the modem and installation was free to which I replied then why is the installer coming out. I was told to bring the modem.

When the person from Centurylink came out he brought the modem and proceeded to install the line to my house to which I asked is there a charge for this because I have cable to my house and he replied NO CHARGE.

So you can imagine my surprise when I got a bill for $219.00 dollars from them. They charged me $5 for partial mo. internet one-time charge for internet of $19.95 plus $34.95 for 1st mo. internet and $49.95 for standard installation. Then $99.99 for the modem which was never explained to me I have to buy there modem.Then $10.67 in sales tax.

Then when I called I was told those were the charges and I explained that is not what I was told the charges were to be even though I asked several different people. She explained I could go to their finance payment plan to pay it. At which time I told them I wish to disconnect service with them if this is the way they do business and the centurylink person said OK and sent me to disconnect.

There I was greeted by a person who I tried to explain my situation and why I was disconnecting who thought it was terribly funny and proceeded to comply with disconnecting my service. Beleive me when I say this company is very shady in it's business practices. In all my years with comcast I have never been treated with such disregard and humiliation as I was with Centurylink.

Well I'm going back to Comcast where at least there I know what the cost is and will be on a regular monthly basis.

I called Centurylink after frustration with another carrier and was promised a $250 gift card for a 2 year agreement. I tried to claim my gift card and after numerous phone calls from September to Dec I was told told I did not qualify for the gift card and all we can do is offer you an apology for being mislead.

Such a scam especially with service where the TV and internet constantly freezes up. I am totoally dissapointed with the service but mostly for the fact of being mislead and promised something that in the end was just a lure to get customers to sign up for more than what they origionally bargained for.

I will write the CEO and file a many complaints as posssible.

In September of 2012 I called for Century Link services and was promised a $250.00 Gift Card. However, upon calling for status of my card, I was informed that no paperwork was submitted. In December of 2012 I spoke with a supervisor by the name of Christine and was informed that she has submitted my information and I should receive my Gift Card no later than 2-14-13. Well, today is 2-27-13 and I called regarding status and was informed that the previous supervisor was misinformed and that I have to wait another 6 weeks for my Gift Card. Upon entering their web-site I was not suprised to see all of the previous customers who have been told the same story regarding this Gift Card. Has anyone received any of these gift cards?

Centurylink fraud: I had Centurylink telephone and Internet service for over a year. Last August (2011) I canceled telephone service and kept Internet service. The new charge was $39.19 per month with the statement showing a $20.00 credit. I didn't know what the credit was for but in January (2012) I discovered that it was a trap to defraud. In January (2012) I canceled Internet service and was told the I would have to pay $200.00 penalty for canceling Internet service. I was told that when I canceled the previous telephone service, that I had made a one year verbal contract for the Internet service. That was the reason for the $20.00 credit.

I didnot agree to any verbal one year contract. The so called verbal contract is totally fictitious and a scam to defraud the customers that are canceling service. The actual charge for the Internet service was $59.19, so the net fraudulent ripoff will be about $100.00. Beware of CenturyLink-"thieves and liars"...

I just had a chat with a Centurylink CSR. I am on a budget as a single mom of two and trying to make ends meet. In this economy I think this is something everyone understands. I am not looking for freebies. I am looking for concessions to work with my situation. As a company the practical concern is to secure customers. Long terms use of your services would bring more return than the trivial fees that make your product inaccessible to low income customers. I can afford the 40 a month but cannot afford the 40 dollars of feels on top of this nor the 50 dollars ON TOP OF THAT to get the product set up.

But from my chat with your Centurylink rep you have no desire or consideration whatsoever to work with your prospective customers to get around this in a way that could be affordable. This is really disappointing and I feel this will greatly hurt you in the long run. Even leases for homes allow high deposits to be spaced out over a period of months to accomodate these situations. But from the position of your company its pay up or get out. Ill be posting this conversation on facebook and my blog as this is something that I think others would like to address as well. Im sorry that we could not come to a workable situation but should you want to work this out feel free to contact me.

I have had the worst customer service ever with century link from loosing my install work order, deposit on account and being promised hundreds of dollars in credits that were never issued. Every time I call I am on the phone for t least 30 minutes and transferred three or four times. They promised me a gift card to be sent in sept and still don't have it it s february! They are the worst!!

I have been waiting since July for my gift card. It was one of the reasons we signed with Century Link. After numerous phone calls I received an email that said it would be here approx. 1/14/2013. AS OF TODAY 1/21/2013, it has still not arrived. I am sending a copy of this to the Att.Gen. here in FL and the BBB. Buyer beware, if it sounds too good to be true, it probably is, especially where Century Link is concerned!!!