CenturyLink Complaints Continued... (Page 5)

Dear Sir/Madam,
Several month ago i bundled my centurylink account with Direct TV.
It almost didnt happen because the several CSR at Direct TV were so incompetent that I almost cancelled my 15 year old relationship with Centurylink.
However, due to some amazing CSR in Missouri, for Centurylink, every thing got handled properly.
At that time thr rep aske me if there was anything else, I said, Direct TV was supposed to give me a $250 visa card- se said that I didnt qualify for that amount , but I would be receieving one for $100 because of my internet and Direct TV bundle.
Since then I have tried to track it on line, without success. I have called Century to confirm it was coming and beem given several different dates.
Today I added another service to my monthly bill(Rescue Me), and asked about my Visa card which was sopposed to arrive in Feb. 14th.
The CSR had no clue how to handle my question, and transferred me to a lady at the reward card company-who could even find my name and said I needed to go back to Centurylink.! Does anyone take pride and responsibility in their jobs anymore??? I called again and spoke to Lyla in NC, very nice, who said she was creating a ticket about my complaint. Did you guys take Mgmt 101 from the Obama administration??
Sincerely,
Joe Spradlin
239-691-1145
signsoflife@centurylink.net

I ordered Centurylink and talked it over with my DirectTV and they explained the cost would be $14.95 modem and 49.95 standard installation plus taxes.

Then Centurylink called me to confirm my installation date and time and I again asked the cost for this and they told me $14.95 s&h for the modem and installation was free to which I replied then why is the installer coming out. I was told to bring the modem.

When the person from Centurylink came out he brought the modem and proceeded to install the line to my house to which I asked is there a charge for this because I have cable to my house and he replied NO CHARGE.

So you can imagine my surprise when I got a bill for $219.00 dollars from them. They charged me $5 for partial mo. internet one-time charge for internet of $19.95 plus $34.95 for 1st mo. internet and $49.95 for standard installation. Then $99.99 for the modem which was never explained to me I have to buy there modem.Then $10.67 in sales tax.

Then when I called I was told those were the charges and I explained that is not what I was told the charges were to be even though I asked several different people. She explained I could go to their finance payment plan to pay it. At which time I told them I wish to disconnect service with them if this is the way they do business and the centurylink person said OK and sent me to disconnect.

There I was greeted by a person who I tried to explain my situation and why I was disconnecting who thought it was terribly funny and proceeded to comply with disconnecting my service. Beleive me when I say this company is very shady in it's business practices. In all my years with comcast I have never been treated with such disregard and humiliation as I was with Centurylink.

Well I'm going back to Comcast where at least there I know what the cost is and will be on a regular monthly basis.

I called Centurylink after frustration with another carrier and was promised a $250 gift card for a 2 year agreement. I tried to claim my gift card and after numerous phone calls from September to Dec I was told told I did not qualify for the gift card and all we can do is offer you an apology for being mislead.

Such a scam especially with service where the TV and internet constantly freezes up. I am totoally dissapointed with the service but mostly for the fact of being mislead and promised something that in the end was just a lure to get customers to sign up for more than what they origionally bargained for.

I will write the CEO and file a many complaints as posssible.

In September of 2012 I called for Century Link services and was promised a $250.00 Gift Card. However, upon calling for status of my card, I was informed that no paperwork was submitted. In December of 2012 I spoke with a supervisor by the name of Christine and was informed that she has submitted my information and I should receive my Gift Card no later than 2-14-13. Well, today is 2-27-13 and I called regarding status and was informed that the previous supervisor was misinformed and that I have to wait another 6 weeks for my Gift Card. Upon entering their web-site I was not suprised to see all of the previous customers who have been told the same story regarding this Gift Card. Has anyone received any of these gift cards?

Centurylink fraud: I had Centurylink telephone and Internet service for over a year. Last August (2011) I canceled telephone service and kept Internet service. The new charge was $39.19 per month with the statement showing a $20.00 credit. I didn't know what the credit was for but in January (2012) I discovered that it was a trap to defraud. In January (2012) I canceled Internet service and was told the I would have to pay $200.00 penalty for canceling Internet service. I was told that when I canceled the previous telephone service, that I had made a one year verbal contract for the Internet service. That was the reason for the $20.00 credit.

I didnot agree to any verbal one year contract. The so called verbal contract is totally fictitious and a scam to defraud the customers that are canceling service. The actual charge for the Internet service was $59.19, so the net fraudulent ripoff will be about $100.00. Beware of CenturyLink-"thieves and liars"...

I just had a chat with a Centurylink CSR. I am on a budget as a single mom of two and trying to make ends meet. In this economy I think this is something everyone understands. I am not looking for freebies. I am looking for concessions to work with my situation. As a company the practical concern is to secure customers. Long terms use of your services would bring more return than the trivial fees that make your product inaccessible to low income customers. I can afford the 40 a month but cannot afford the 40 dollars of feels on top of this nor the 50 dollars ON TOP OF THAT to get the product set up.

But from my chat with your Centurylink rep you have no desire or consideration whatsoever to work with your prospective customers to get around this in a way that could be affordable. This is really disappointing and I feel this will greatly hurt you in the long run. Even leases for homes allow high deposits to be spaced out over a period of months to accomodate these situations. But from the position of your company its pay up or get out. Ill be posting this conversation on facebook and my blog as this is something that I think others would like to address as well. Im sorry that we could not come to a workable situation but should you want to work this out feel free to contact me.

I have been waiting since July for my gift card. It was one of the reasons we signed with Century Link. After numerous phone calls I received an email that said it would be here approx. 1/14/2013. AS OF TODAY 1/21/2013, it has still not arrived. I am sending a copy of this to the Att.Gen. here in FL and the BBB. Buyer beware, if it sounds too good to be true, it probably is, especially where Century Link is concerned!!!

I fell for the "great offer" of Prism TV, Phone and Internet package all on one bill. That was in October 2012. I was supposed to receive a $100 pre-paid gift card. When I called in February to find out where it was I was told it would take about 8-12 weeks. October to March?? What's wrong with this picture and where is the gift carfd??

to who it may concern: i was promised a $250 gift card for joining century-link prism tv. however, when i went online to receive my gift card, i was unable to access this gift card. i am not the only customer that has had this problem.

if you all are unable to keep the deals you make with your customers, then you should tell your employees not to scam others into joining your program.

i am very upset that i did not get my gift card but i am more upset that i was scammed by a company by that i trusted. i would still like to be issued my $250 gift card or to be credited to my phone bill.

CenturyLink promised to send me a giftcard/prepaid debitcard within 4-6 weeks when I sign up for autopay and I did. That was in July. Since then I called them about 3-4 times wondering where the giftcard would be and everytime they told me: it will be mailed out right away.

That was 16 weeks ago. just called today and talked to somebody at CenturyLink and guess what. The card is in the mail and guess what else: it will take about 4- 6 weeks. what can you do? nothing really. just switch companies, I guess. this is ridiculous and not worth my time, really. they seem are either completely unorganized or criminals.

Live approximately 20 miles from mid sized modern city, Gig Harbor in an area called the Key Peninsula. Centurylink is the only provider. they have informed me the are " tapped" out in our area for Data and I am restricted to 1.5 mbs, they However continue to charge residents ( approx 20,000) for the 10 mbs promised and because they are not governed by Utility commision can get away with it. They have refused to adjust bill. It takes 2 days to download a movie, I cannot work from home. I am wondering, maybe if we all went and filed small claims suits in our local courts some big time attorney may take them on as a class action...I am keeping daily logs through Ookla which saves a report for you.

Paid January bill twice, once by my cancelled check # 7982 and second auto pay charge on my cc acct that was unauthorized, never signed up for autopay. James refused to take the information from me, basically called me a liar, no check was ever received. Prior to speaking with James I spoke to a Justina, who in fact told me I had a credit balance of $14.95. She was removing the unatorized auto pay and crediting my cc acct for the $14.95. I then faxed a copy of the cancelled check, as well as the charge to my cc acct. Waited for over a week for a response from James, did not receive one, so I notified my CC bank( who also is the same bank as my checking acct and disputed the charge.

The bank removed the charge from my cc acct, since they had proof of the payment by check that cleard. I finally received a response from James saying the check was cancelled and Centurylink basically used it as scrap paper, and claimed there was no money assoicated with the check, so tell why then has my checking acct deducted check # 7982. Secondly I question my Feb 25th bill for $3.85. James said he had no explanation, but it is valid and should be happy that it is $11.10 less. Again, horrible CS from James, worst service I have ever encounted. Today, I went to a Centurylink office to pay the $3.85 and was asked why I have not switched to the Fiber optic internet. Asked if I would still recieve the $14.95 price I was guaranteed to have for 5 years, He (Michael Meyer) said we would only be offered 1 year at that price.

I said why would I switched then, I still have 3 and half years left on the $14.95. Michael, said he would call to see what could be done. Not complaining about him, he was very nice, but If I am not quaranteed the $14.95 through Oct 2016, it is a breach of contract.. Waiting anxiously for a response from you regarding the horrible service from James CPTV288 and the internet charge continuing through 2016. Right now I am a very disatisfied Customer.

When I ordered century link the internet pricing was 19.99 a month for five years and they have been charging me 50.00 per month and there internet has not been working since I have had it. Then I don’t get a bill every month and then get a disconnent notice after they disconnent me. I’m every upset with them and the us postal service. Can you please look into this because this is not right. Thank you.

Having heard from friends and acquaintances that CenturyLink is the least reliable internet option in the Colorado Springs area, I was disappointed to discover that it was the only option in my new apartment complex. I set up service immediately upon signing my lease (around March 15th), however, as I teach online classes and can’t be without service for even a short period of time.

I scheduled service to begin on March 26th but was told that a technician couldn’t come to install my modem until April 9th. As I couldn’t wait that long, I selected the self-installation option. Installing the modem was easy (the one positive here is that the instructions for self-installation were quite thorough and clear), and for a few days, the service was fine, but then it began cutting off randomly and eventually stopped working altogether. After spending an hour on the phone with tech support on April 10th, the representative determined that they needed to sent a tech out, but they couldn’t send anyone until the 13th. I scheduled an afternoon window, and hung up, surprised and annoyed that it would take them three days to address what must be a relatively common problem.

The next morning, I received a confirmation email for a morning appointment on the 13th. I had scheduled for the afternoon specifically because of an engagement I have on the 13th that cannot be rescheduled, so I called Century Link again, and after 30 minutes of going round in circles was told that they had filled the afternoon appointments for the 13th and can now not send a technician until the 16th. I’ll be without internet for nearly a week before someone even shows up to address the issue, not to mention how spotty the service was to begin with.

I couldn’t be more dissatisfied with Century Link’s internet service or it’s unprofessional response to technical issues. I will be sending a letter to corporate and will approach the property managers at my residence with a request to expand our internet options on the premises to any companies besides Century Link. I’ve recently returned to the United States from abroad, and I can honestly say that the service I’ve received from Century Link is worse that internet service I had in very rural Thuwal, Saudi Arabia and undeveloped Moshi, Tanzania. I am exceptionally dissatisfied and will never recommend Century Link to a friend, relative, or even enemy. Fortunately, I enjoy coffee, as I’ll be spending quite a bit of time working from coffee shops in the next few days.

4/8/13- I had an unsatisfactory conversation at the Johnson City, TN location. My complaints include the entire spectrum: Lousy internet service, lousy customer service and completely screwed-up billing. First, consistently rude to me with my constant billing mistakes.

He cuts me off when I’ve asked why I have another billing error and his eventual response is that it’s a “computer glitch.” I’m real tired of dealing with his attitude and the lame “computer glitch” response.

Second, I am sick of the constant billing mistakes. I would like you to go in the computer and look at all the billing errors since July 2012. This current bill should make the FIFTH billing error – most frequent mistake is trying to charge me late fees, even though I pay in PERSON after a bill I mailed in Sept/Oct.(?) got cashed by CenturyLink but never got posted to my account.

Third, I get poor internet reception (I’m not getting the 4-6gs like I should) and I have to frequently shut the box down and restart it. It affects my computer internet and Netflix & Pandora causing the programming to frequently freeze up.

Fourth, I am angry that after poor internet service, poor customer service and constant screwed-up billing that CenturyLink never offered me the discounted rate for low-income customers when I switched from Charter to CenturyLink in July 2012. I was shown all the other “promotional” packages, except the one for low-income customers.

I would like a legitimate answer – not excuses – regarding why the low-income internet service was never offered to me. Responses have included: “We didn’t offer low-income rate in July” which is untrue and “we sent fliers regarding the promotion” – what does that have to do with intentionally not telling me about the promotion when I walked into the office?

Lame response was: “We don’t want to offend customers by telling them about a low-income package.” Then they said that this offer is by the government and not CenturyLink. The least I should get is appropriately lower billing to go with the lousy overall service.

I bundled with Centurylink 11-18-12 was supposed to get 150.oo gift card when i was hooked up the man told me he had sign me up and i didnt have to do anything i called today and they told me i had to sign up on line when i tred to the web site dont come up i hope this is not a scam i have been with centurylink for 30 yrs.or more Thanks

Being a long time customer for over 35 years overall experience is extremely poor. company in my area (central fl.) starting with winter park telephone, then united telephone, next sprint, embarq, and centurylink. Each time they made excuses about the previous company. Having been an employee all I can say is this process is all about money….. telephone service is expensive and quality is poor, dsl modems they provide are sub-par, get your own dsl modem like a Paradyne/zHone and configure yourself for a better more stable Internet connection, but the Internet speed is well below acceptable level, they will only give me 512K which cost me $55.00 a month for ph and dsl. The company consistently makes excuses. I’m canceling service and moving to BrightHouse Networks for 1M costing only 19.95 a month for 12 months.

this company has blocked my access to my own records, to my ability to view my account bills, usage, calls made or received or to do anything at all on my account. theyve blocked me from online chat or emails to their company. theyve blocked me from being able to create my own username and password but this company created a username and password and now their employees re going into my account every day. i am then told i must pay whatever bill they created and there is no way for me toknow if the billing is valid since i’m blocked daily access to my account. company refuses to address this and utility office of washington says they have 14 days to review so there is no remedy. very shady company!

Two weeks ago we had no access to the internet. After complaining, I was told they were working on the lines. They could not provide anymore service as the technical support only knows what is told them and they were given no specifics. FINALLY someone told me a fibre optic line was cut and they were repairing it. That was a 24 hour outage. NOW, our internet has been out for 3 days, and to date no one can say WHY! When I requested credit they couldn’t even access their computers and I was on hold for 20 minutes while someone attempted to get that done.

When you call and direct your call to the appropriate internet technical support extension, there’s a recording that says “sorry we are having problems in Ohio and are working to correct this” — So I hit the button for a HUMAN voice to help me, and once again, they have no details, no idea what the problem is, they extended the “it’ll be running by 7 p.m. Friday night to now, it’ll be running by Monday at 7 p.m.” — IS THERE NO in-field weekend help? Are they so incompetent that they can’t hire qualified in-field workers to assess/fix the problem?

CAN SOMEONE please tell me if there’s another available internet service other than CENTURYLINK in my area (Galena, OH) because I want another internet provider!! They don’t deserve to be in this business -

I have Centurylink since August 2009 when it was Embarq. I didn’t have a problem with billing then, but the phone guy they sent to hook up my phone did a shoddy job and I had problems with my internet being slow and kicking me off all the time. This has been ongoing for the past 2 years. The phone number they gave me was someone elses phone number beofre and I kept gettinbg non stop, constant calls from creditors and telemarketers for the previous owner of this number. I called Centurylink a few times but they said there was nothing they could do. I ended up just unplugging the phone and sticking it in a drawer.

In December of 2010 I decided to get rid of the home phone that I wasn’t using but being charged for.I called Centurylink and explained that I wanted to eliminate the home phone and just do staright internet.I was told they had a promotion for 1 year of broadband internet for $24.95 a month. That was a good price so I agreed. When I got my first bill they had over charged me by about $20. I called to resolve this issue and was given a credit. The next month it was the same over charge, I called again and was given a credit. Every month the bill goes up even more and every month I have had to call. For the past 3 months I have been told that I was never quoted that price, that they don’t have that promotion, and that whoever gave me the credits was wrong.

I was called a liar and was hung up on. My internet never works properly, it is always very slow, kicks me off or there is no connection at all. Centurylik has also been charging me for home phone bundle when I don’t have a home phone and they tell me that I still have a line and are charging me for the ability to call 911. They have done nothing but lie, not keep their word and I believe they are trained in the art of decieving people and deliberatly doing so to make an extra buck. I am tired of these big companies raping the American people. They do it day by day and get away with it! I have seen these ghost charges with a few large companies and they do this because most people don’t notice it and just pay the bill.

This is how they make billions in profit at our expense. When I sign up for something and agree on a certain price, I expect the bill to be the same each month. Instead they add ghost charges, taxes, fees, this and that and expect us to just pay up. This is not correct, this is fraud and a scam! It is unacceptable and I am ready to sign my name to file a law suit with a group of others who have experienced the same thing. There are millions of people out there who have experienced the same thing, we need to stand up and fight back against their lies and scams!!!

Still mingly with dinosaurs here with dial-up service that is so pathetic and customer service cannot help me issues with because according to them “dial-up outdated”….no kidding! There is a few block area here that Century Link refuses to upgrade to Broadband. I imagine because it effects only a hand full of people, but at least two of us here are trying to make a living using our computers, which has turned out to be a frustrating, time consuming and costly effort. Folks within just a few blocks already have broadband. Installers in this area tell us there is a dial-up connection box here that is so outdated, they cannot even get parts to repair it and Century Link has no plans to upgrade.

In the meantime, we are being held hostage to paying for a service that is outdated and poor at best. Customer Service, just ‘handles’ me as I imagine is the company’s policy. So sick of the canned and scripted responses that get me no where. The problem lies with management and is not something customer service can resolve. Bottom line, Century Link is gonna have to loosen the purse strings a bit and upgrade this area.

They have referred me to Hughes.net, which I discovered is now part of Century Link. I cannot afford the cost of installation and equipment, and aside from that, I’d sure like to get away from any Century Link service if possible. We have phone service with them also, and our bills are a nightmare to figure out the charges each month, also by design I am guessing…can’t dazzle them with brillance, baffle them with BS… sort of approach.

I’m thinkin Century Link has gotten a bit too big for their britches, to the point that customer satisfaction is gone by the wayside against their bottom dollar.

My husband signed up for special with direct tv and centurylink. Centurylink was advertising that you can try there internet for 30 days free and if you are not satisfied then just return the product. So my husband tried it for three days, did not like the service so he returned it and now he is being charged one month service and a early termination fee of $99.00. I am so pissed off at direct tv. They told him the month fee for internet was going to be $20.00 but he was billed $51.00 for a months service he never had.