Chick-fil-A Complaints Continued... (Page 1)

Ordered two 3 piece entrees order# 7821598 and they were hard, dark & over cooked! I never send food back as what may come out may be dangerous so I just ate it. But I won't use this Chick-fil-a again...!

I love Chick-fil-a! I go to Chick-fil-a at least 10 times a week if not more, you can pull up my record on my Chick-fil-a "A" Lister Card. I can eat there breakfast, lunch and dinner all in one day and have done that many of times. I am complaining this morning because I went by to get my breakfast like I always do every morning and they told me that Chick-fil-a is no longer going to serve the Kraft Light Mayonnaise that I have to have to eat on all my Chick-fil-a food. I do not like the Chick-fil-a (regular) mayonnaise, I have tried it before and it did not taste good, it taste spoiled and it was yellow and has a horrible smell. Mayonnaise should be white and almost odorless and have a mild taste so that it compliments your food like the Light Mayonnaise and it should not change the flavor of your food like the other mayonnaise does. I am begging that Chick-fil-a NOT get rid of the Kraft Light Mayonnaise. If Chick-fil-a continues to get rid of the Kraft Light Mayonnaise then I will have to boycott Chick-fil-a and take my money else where and I spend over $4000 a year. If a loyal dedicated customer cant go there to get what they want, then why should I or anyone else go to Chick-fil-a for that matter? First you took away the gravy, now my light mayonnaise, what's next The Sweet Tea? Come on yall are in the south, if you don't want to serve it in your northern locations, that yall are now opening, then don't, but don't take it away from the people who enjoy it. I would like a email back on this topic because I need to know where to go for lunch today, I was going to go to Chick-fil-a but if they aren't going to have my mayonnaise then I will go somewhere else.
Sincerely,
A Loyal Customer (who's opinion should matter)

Went to the CFA first in Holland, Michigan and got number 52. The temperature was in the teens with snow on 02/07/18. I brought with me a lawn chair and two heavy blankets as well as dressing in layers with a warm winter coat with hood as well as a hat, wool mittens and thermal leggings. I arrived in late afternoon, some people had been there since 6AM in the morning. Everyone else had tents and I heard the buzz around me that some people had propane heaters in their tent. This got me to thinking about the possible danger of inhaling carbon monoxide in the case of malfunction or lack of ventilation. I called a major fire department near me and the home safety dept. that answered my call said my concerns were valid and he also brought up if the tents were not flame resistant the tent could start on fire. There were also many electric cords across the sidewalk that I tripped on once which was a hazard. I got up and walked around to keep warm. Due to the snow falling my blankets got wet and shortly after the meal they gave us at the drive-thru at supper time I decided I didn't want to get pneumonia and packed my belongings up and with disappointment headed for home. I feel that with such cold and snowy weather it would have been more logical to just have the people in the contest sit in the building where everyone would be warm and safe! Also they would not have the tents taking up all the spots in the parking the first morning they were open.

BRIEF INFO:
My family and I have been going to CHICK-FIL-A, multiple times a month, for 30 plus years. To this above location for more than 13 years, since our Military Retirement, returning home. It is actually much further from our home than necessary, but it has always been exceptional in its service and care, for/from their employees, making the extra miles worth the effort.

CHICK-FIL-A being a independently owned and operated franchise business, led me to believe that the MGR/Owner would take the most pride in the customer relations portrayed in their store. As of the date of the occurrence, I am sure it does not exist with the MGR/Owner of this location.

Being able to destroy that built up reputation, established over an extensive period and many locations, in multiple states, was a feat in itself. Service on a scale of 1-10 {1 being the poorest service, 10 being excellent}, it went right off the lowest number on the scale, inside a total of 30 minutes.

As of now, driving to Mr. Lichter’s location is not an option. I will encourage others to avoid his location as well. He does not deserve the loyalty that goes with the CHICK-FIL-A name and avid/loyal customers returning.

OCCURRENCE:
This day’s negative/disrespectful service, by Mr. Lichtner – MGR/Owner, was an example of what NEVER to do, in any customer service/care business.

This day with the intent of eating and going to an important appointment with my daughter’s college counselor, we chose to drive the 20 extra miles to Mr. Lichtner’s establishment, as we enjoyed years of previous service’. Arriving in a clean pink T-shirt, as I just showered for the scheduled appointment, we ordered our normal meal to share. Following making the order, we went to sit at one of the open/center table/chair location(s). After we had consumed about half of the meal, my daughter noticed a significant dirty mark on my shirt, at table level.

Knowing CICK-FIL-A’s standards, I asked to speak with an Assistant Manager, so they could clean the area prior to another customer sitting where the mess is.

Following the brief conversation with the Assistant Manager, I attempted to clean the marks on the shirt; with a “Wet-wipe” (my daughter carries travel packs). At this point, I discovered the spot had become a significant stain, not cleanable, on a light pink shirt.

This is when I requested to speak with Mr. Lichter, MGR/Owner. Mr. Lichter came to our table about 10 minutes later.

Upon his arrival to my table, I explained the situation to him, when the response was “What do you want me to do about it?” I had already wiped off the edge of the table, (while I waited for him) to prevent further stain marks, he proceeded to wipe his hand over it stating, “There is nothing there.” I said of course not I cleaned it a few minutes ago, with a wet-wipe. Then stating, “We thoroughly scrub all tables every night and there is no way that came from our tables.” “As a result, I believe you had the stain when you arrived, not getting it here.”

Now mind you, I had just showered, put on clean clothes, and came here to eat, before an important meeting. I would have never arrived in dirty clothes. I am a 60 year old, adult woman, with no need to beg for any handouts under this type of circumstance.

Following Mr. Lichter said, “What kind of a stain, did you have on your shirt, before you arrived?” My reply was “How would I know what stain came from your table, as I presumed it was a clean table.” It never occurred to me to inspect the whole table, prior to sitting.

Here, I was getting seriously irritated, as I had explained to him, my arrival and circumstances, more than once. He repeated “So, what do you expect to be done by me?” I let a bit of my frustration take over, responding “Are you sure you don’t want to personally inspect the stain, on my shirt!” With a bit of a snicker, further stating, “Please replace my lunch cost of $19.60 – (a shared lunch with my daughter, so I can replace the destroyed shirt.”) I am not expecting anymore than replacement cost.

He replied, “How about if you go get it cleaned, and I will cover that cost.” Send me (him) the bill with my personal information, for reimbursement. Replying, this was ludicrous, they won’t get a permanent stain removed, I need to replace it. Being a disrespected, insulted customer treated like an ignorant/ idiot, this MGR/Owner really does not see how destructive these verbal things can ultimately become. Social networking can spread positive/negative issues to escalate 100 fold. Letting others know via social networking; how little Mr. Licher MGR/Owner views his valued/loyal customers , or to have other’s consider it may not be worth the effort to go to ‘his’ specific store, no matter how close. There is no negativity meant for specifically CHICK-FIL-A, only this specific location.

At this point Mr. Lichter added “Well, I believe you are being unreasonable as no meal is worth ~ [I started to walk out] ~ I said, “this was a repairable issue, now UN-repairable is where we are” ~ {here, I was at the door}… He attempted to follow me out and/or hold the door. I walked around him saying “Do not attempt to hold the door for this lady/customer, that you just seriously insulted as well as disrespected,” that it would have never occurred to do all this; for the “price of a meal,” or ANY other reason! Then, as well “Do not tell me you are sorry, as no decent MGR/Owner, man, human; that knew what they were doing, would ever do what you just did/said, in the last 20 minutes.” Again, he expressed “I’m sorry,” as I walked away, stating “Don’t say what you truly don’t mean, as it only adds poison to a destructive incident.”

Any MGR/Owner, with an ounce of knowledge, education, and/or experience he should possess, would have nipped this in the quick.

A true apology with the sincere concern for a faithful CHICK-FIL-A customer of all these years, by taking care to cover the minimal cost of the issue, would have sent my daughter and I (a content referring customer) on our way. Many more positive comments, bring back regular customers as well as bring in new ones, knowing they will get excellent care at all times.

Mr. Lichter obviously views his customers with such distain because they do not look worth his effort, truly is as low an individual can be. Being MGR/Owner in a business such as food service requires more class and sincere respect for customers, than Mr. Lichter possesses. If this is not portrayed through management, it is something that needs clarification, so others within the store have the best example. CHICK-FIL-A Corporation has a significantly better reputation, than this circumstance portrays.

On Saturday, January 5th, I went to Chickfila by Northlake mall in Charlotte, NC. It was busy per usual but my friend and I still proceeded to walk in and wait in line. I ordered my food but it took a while but my friends was rather fast and had her food immediately. I waited about 10-15 and by the time she was done eating my food was still not there and people after me were getting their food. I went to the front and it seemed as if they had to go through about 5-6 different people to find out that they had given my food to someone else. Not only did I have to continue to wait, I also found out about 2-4 other people had the same issue. They tried to give me free ice cream but I do not eat dairy so it was not much compensation. Usually I do not complain, but it was unacceptable that more than just me had their order given to the wrong person.

This last Saturday morning. I was at the location of Kirkman and Conroy in Orlando Florida. It was very early morning. I was the first car to pull up to the drive thru. I thought it was already open. I saw the lights on inside. And, saw some people inside. I was setting there thinking that the store was not open yet. Which was not. I was just a few minutes before 630 am. Not anyone came on the speaker. So I set there for a few minutes thinking you would open at 630. So, I waited. Now cars behind me and next to me. It is now a few minutes past 630. I need to get to work. I do not have time to wait. I pulled around to the window. It is now just a few minutes past 630 according to my I phone. Someone opened the window and said "yes we are now open". " You need to go back and get in line". All I was going to get was two sandwiches. This was very uncalled for. Showing you don't care about customer service. Telling me I have to go back around and get in line again. She could have took the order there at the window. There is know way I am going to drive back around. And wait in line again. When I was the first one. And, have been waiting. This was some of the worse customer service by treating a customer that way. I drove off

I haven't been to the local Chick-fil-A here in Alexandria, Louisiana,in over a year, although I used to have breakfast there almost daily. A retired octogenarian, I had plenty of time for breakfast, and I enjoyed the service and friendliness of the staff and other diners. My favorite breakfast was a simple one: a chicken biscuit or two and a senior coffee. The trouble: I had serious cardiac disease. When I realized that the chicken biscuit contained 1230 mgs sodium, I had to stop eating at Chick-fil-A. There's no need for all that salt in a chicken biscuit! And I should add in other offerings as well.

I do not like the taste of the new biscuits. I love Chick-fil-a as a company and hope they change.

I was in the window line at the Chick-fil-a on Ann St. in Montgomery, AL on Friday, March 25,2016, the person who waited on me was extremely rude and was rushing me as I tried to get my money out to pay for my food. His name was Aaron. Because his behavior was so rude, I decided to go inside to speak with a manager. Upon entering the establishment I witnessed this same employee directing obscenities at other employees and the whole atmosphere inside was very unpleasant. I was not able to speak to a manager and left. It is my understanding that your company is a Christian organization, however, what I witnessed does not attest to this and I do not plan to eat at your business again.

I've noticed a change over the several months at the Prominade store in Montgomery, AL. I have seen the manager at bagging station clap her hands multiple-times quite loudly and shout at the employees in the kitchen saying, "Let's get it together everyone, let's get it together." The employees continue to get louder and louder and reminds me of a Hardee's environment with everyone trying to out yell each other. Tonight was the final straw. I was in the drive-thru trying to give my order of 2 #1's with no pickles, one with diet coke, one with sweet tea, light ice.

I had to repeat my order 4 times because the poor lady trying to key it into the register could not hear me due to the ladies passing food out the window where speaking sooo loud. I could hear them shouting every time she would request that I repeat my order. When I drove around to pick up my food, the young lady who gave me my food was excessively loud. Her voice volume was truly at shouting level and made my ears hurt. I don't have the best hearing so my ears are not sensitive.

I have been going to Chick-fil-A since the early 80's and I have never heard Chick-fil-A team members be so loud. So loud that the service is very unpleasant. This is not a single team members issue but a culture that has developed in this particular store. I am an HR manager and have been in this profession for over 20 years. Someone needs to go and observe this store and make some changes at the management level. Chick-fil-A is my favorite go-to and I want it to continue to be a pleasurable experience for everyone who enters the doors.

Love playing bingo at chick fil-a in henderson nc. Got very disappointed when I went in to play bingo this morning the bingo had been cancelled and no one knew about it until we got there. A corporate lady came last week and changed things. She told us we could not pick out our own bingo cards. We wanted to know why. She said we were not suppose to .we didn't know why that would make a difference. We have been picking out our cards ever since we have been playing. We let her know that we didn't like it.

She doesn't know what is going on. I think she got offended or got her feelings hurt .she said it was cancelled because it had run its course. She said we were not having fun any more. That is not true. If we were not having fun, we would not come back. The manager steps up and tells us with a attitude,

That we should not blame her because it was his decision to cancel the bingo game.they don't care about us .they made à big deal of it because we expressed our feelings. Most of us are seniors and we look forward to playing bingo on Thursday morning.

I live in Atlanta. I am from B'ham, Alabama. I always stop at the chic-fil-a in Anniston Alabama for a potty break and breakfast. I ordered a 4 count chicken mini and one of the mini's did not have the nugget. This was on Monday May 12, 2015. On Saturday I ate at Chick Fil A on HW 74 in Fairburn Ga. I went on May 16, 2015 and ordered the 4 count chicken mini....and again one of the mini's did not have a chicken nugget, really so disappointed and frustrated.