Contact Chick-fil-A Corporate

I am a Door Dash driver and I have on several occasions picked up from this Chic-fil-a. I go to the pick up register and stand for over 5 mins before anyone acknowledges me. There is always at least 5 cashiers and 2 managers in the front they look at me and never ask if I have been helped and continue to help others that have come in after me at the regular registers. On one particular occasion, I came in and everyone on the front line looked at me and when I finally said excuse me to a manager, she acted as if I was bothering her for the shake I had to pick up and gave it to me not completed with a look of disdain.

I have never had this problem before but the people working today 07/12/19 were not very good! I go to Chickfila a lot but today has me wondering what has happened. I ordered 2 chicken strips meals and told them which sauce I wanted. They could not give me a receipt because their machine was not working. They said I would get one when I picked up the food. I was in the drivethru so I drove around as usual. The people were not as helpful as they usually are and I asked about the sauce and my receipt. They said they were in the bag so I took their word. They lied and I do not appreciate it! I need the receipt because I use a checkbook not the cellphones like most people do. Also I needed my husbands favorite sauce. I DID NOT GET EITHER ONE!!! WHAT WAS WRONG WITH THE PEOPLE TODAY? I WILL THINK TWICE ABOUT GOING BACK IF THESE PEOPLE ARE THERE. THE GIRL WHO TOOK MY ORDER WAS NOT HELPFUL AT ALL AND THE GIRL WHO TOOK MY DEBIT CARD SAID HER PRINTER WAS NOT WORKING SO SHE COULD GIVE ME A RECEIPT BUT I WOULD GET ONE IN MY BAG AT THE WINDOW. NOT YOUR USUAL FRIENDLY PEOPLE. I WAS VERY DISAPPOINTED! PLEASE SEND ME A COUPON OR SOMETHING FOR A MEAL TO MAKE UP FOR MY IRRITATING EXPERIENCE! MY ADDRESS IS:

NANCY BURROUGHS
219 N LOOP 336 EAST, UNIT 31104
CONROE, TX 77301

3rd time I ordered the southwest chicken salad and got something else! This salad has fruit in it!

So dissatisfying

The order had 4 things wrong. We order Market salad with chicken heated and it wasn’t. Kids meal with no fries with sub the fruit cup but was given fries and was charged for the fruit cup and was not given the fruit cup. The #1 meal came cold fries. I ask the person at the window if this was double check he said yes. But obviously it wasn’t double check. The store number is # 03787, I-45 & West rd. The order number was 928754.

The chicken sandwich I received was the size of a chicken nugget we love you but I called the store in grease New York 14580 noooooo response

I went to the chick fil a yesterday and was in a hurry with 5 kids waiting at home. After pulling away I noticed I didn’t have my large soda. Pulled over and went inside to get it. No “I’m sorry” or any words at all. After I got home I looked in all the kids meals and no chocolate milk in any of them. I try to check fast food restaurants before leaving but was in a hurry and did not. I will from now on since you can’t trust any of them to make your order correct.

I ordered 6 nuggets and a small soup. Went inside because drive through is always a mess. My receipt says she took my order at 2:00pm, guess what time I got my food 7 minutes later. I asked a manager to see what the hold up was and asked why my nuggets were sitting there getting cold. She says they are waiting on my soup, and those are not my nuggets. I watched the young girl put the soup in bag and pick the nuggets up that were sitting there getting cold. SO I waited 7 mins mind you for cold nuggets and the soup was as well.

#00721 store number

This is a busy location so I am sure this will be swept right under the carpet -- but made me feel better putting it in writing.

Photo the Burnsville and alameda store i am disable and all your disable parking are taken up by people that are not disable. I complained to your manager diamond and she could care less bluffed me off ..she is a terrible representative of your company for service..I had to walk barely from the end of the parking lot to get to the stkre..do something ..hey a reliable manager not this careless diamond...also how come your grilled chick chicken sandwiches have810.mill of salt?

I am an automotive instructor for a major corporation. I often use Chick-fil-A during my theory sessions as an example of excellent customer service.
While travelling from a class on 3/19, I stopped at the Chick-fil-A in Sicklerville NJ (#01950). The drive thru was long so I decided to dine in (order #5775993).
As a loyal customer, I know the lines move quickly, however; on this day even with two registers open it was taking excessively long.
The hold up was DeLauryn who was more interested in joking and kidding around with a customer rather then noticing a long line had formed. Thank God for Angelo who was doing his job.
Needless to say, I was very disappointed in the quality of service which was provided. I would expect this from McDonalds not from Chick-fil-A.
Please feel free to contact me for further comments / information.
Regards,
Rick Rhoades 267-463-3130

At the Short Pump Mall location in Short Pump VA I stood in line to order an ice cream cone and after several minutes I was able to order it standing in line and was told to give my name to a cashier and they would get the ice cream. When the cashier called me up and I gave him my name, he told me that I would have to wait in line for my ice cream. I waited 5-10 minutes for one employee to make my cone and realized there were 8-10 people in front of me. She was the only one making ice cream. I noticed that the line had gone down and there were 3 to 7 employees behind he counter with no customers. I asked the cashier that called me if he could make my ice cream cone. He said there was only one person that could operate the machine. I walked out of the store and stood on the sidewalk for several minutes and the manager, Mary, came out and asked it I wanted my ice cream. I told her I had been waiting for 10 minutes and this wasn't the first time that I had to wait several minutes to be served. I asked why they had 7 employees doing nothing and one was overworked and unable to keep up. She said "only one person was operating the ice cream machine". I told her it was poor business since she was making milk shakes and leaving the ice cream machine so that someone else could make use of it. I just want someone to correct the situation so it won't keep happening. At that, I walked out and didn't get my ice cream nor my money back.

I went thru the drive thru at chick fli la on Ashville Hwy yesterday around 5:30. My meal price was 6.08 and I paid with a $20.00 bill and a dime. I only received 4$ back. I noticed it after I pulled away from the window and I immediately went in the store to make them aware of the issue. The did not believe me and only took my name and number saying they would call me IF the cashiers till did not balance at the end of the shift. They are yet to call me and I Am positive I paid with a 20 because that is the only thing I had.

Disappointed in portion size @ South Park mall @Charlotte NC. Today I bought a 12 box chicken nuggets. It appears that the size were so small, that you got nuggets that was all crust. It appeared that if you bought a 6 pack and cut them in half that what I got. I am a big fan of chick-fil-le. But dissatisfied with the tiny size and were all crust that were tasteless. Disappointed Customer.

Yesterday January 30, 2019, at 1:43 PM, my husband and I stopped by your restaurant on Wells Road in Orange Park, FL.32073 (store #01360), DINE IN order #4922935, ordered a box of 8 grilled chicken nuggets, large waffle fries and two (2) FROZEN COFFEE's with WHIPPED CREAM on top. I was immediately told by the cashier Suzette, that she could NOT put whipped cream on our frozen coffees. I inquired as to why not, she replied that it wasn't programmed in the register computer to do that. I very politely told her that I ALWAYS order it with whipped cream and every other Chik fila we go to, (including this particular one) has always complied happily before. I then spoke with the "shift supervisor" Tyler, and he very STERNLY informed me that he would not put whipped cream on our frozen coffees because they are NOT ALLOWED to put whipped cream on frozen coffees. Is there some world wide rule that states your restaurants absolutely cannot put whipped cream on top of your wonderful Frozen Coffee's? IF so, that's a shame because I know other establishments that will. We've been patronizing your establishment for many years, and treated with exceptionally good service, until now.Thanks for your time reading my complaint. Respectfully, Patti. email address: pattibelden@comcast.net

I WENT TO A LOCATION ON MEMORIAL DR IN DECATUR, GA. STORE # THE LINE WAS REALLY SLOW, THEN WHEN I GOT TO THE WINDOW MY ORDER WAS NOT RIGHT AT ALL. THEY FIRST GAVE ME SOMEONE ELSE'S FOOD THEN WHEN THEY FINALLY GAVE ME AND MY CO WORKERS OUR ORDER IT WAS TOMATOES ON ONE SANDWHICH WHICH WE SPECIFICALLY ASKED TWICE TO MAKE SURE WAS NOT ON THERE. THEN I GAVE A $100 BILL FOR OUR ORDER AND THE GUY DID NOT EVEN GIVE ME CORRECT CHANGE, WHICH WE GOT RESOLVED QUICKLY BUT THIS WAS THE WORST EXPERIENCE.

Dear Chick-Ail-A,
I ordered a chicken sandwich with no pickles from the Chick-Fil-A restaurant in the Willowbrook town center in Willowbrook IL this past Thursday the 29th of November at approximately 2 PM and I was frozen in fear after consuming a bite of a lone pickle on my sandwich. Now this might not seem like the biggest of mistakes to most people, but I suffer from a fear of pickles and anything to do with them. I am on the road to recovery and I have started to eat at restaurants that regularly serve pickles as part an exposure therapy that was recommended to me by my therapist, that is the reason I at your restaurant in the first place. Tasting that pickle triggered a panic attack that caused me to hyperventilate and run out of the restaurant in panic. I don't want anything in return, and I don't wish punishment upon anyone, my only ask is that you hear my complaint and that a similar incident does not happen in the future.

Humbly,
Harry

11/20/18, I ordered online to pick up 11/21/18 at 10:45am 24 Chick Fila sandwiches, 1 chilled grilled chicken sandwich, 25 bags chips, 1 large nugget tray. I arrived at 10:45 at the 6282 Poplar Avenue, Memphis, TN location. I did not get my order until 11:05 am. I never once heard anyone at the registers thanking the customers or being extra polite as is expected from Chick Fila. I actually saw a lead person, not sure she was a manager, tell a customer that needed help that she was on a break. That customer had to wait a few minutes until she could get someone else's attention.

This location needs serious help. This is not how your customers are supposed to be treated.

Ordered 11/12/18 two fruit cups - one small, one large with no apples. Paid $7.36. When I opened them I thought something was wrong. There was a few pieces of fruit at the bottom of each container not even covering the bottom. I returned to the counter and they told me that was store policy. If you only wanted certain fruits they only put the amount that they put on top of the apples. I don't know how they determine that the scant amount of fruit was worth the full price of the two cups. And they were in the small and large containers. I told them that in Perry, GA at two different locations, the stores filled the cup up even when requesting no apples. The manager told me that he would fill it up for $.30 more cents. I requested a refund, which he gave me. I called the next morning and left a request for a call back for manager, David Lindley. As of today 11/14/18 I have not heard from him. They would rather have an unsatisfied customer and lose a sale of $7.36, over $.30 extra cents. I haven't been able to attach the pictures but if you'll send me a number to text them from my phone, I would like for you to see them. It is really quite shocking to see it. I would have been embarrassed to have given that to a customer. Offer a specialty cup; put it in a sized cup that can be filled; and charge for it. Not everybody can eat apples, and let's face it; it's really an apple cup. Full of apples; decorated with a few pieces of other fruit.

On November 12, 2018, I visited Chick- Fil- A located @ Ingleside Shopping Center in Catonsville, MD. The reason for my visit was to ascertain my free Veterans Day chicken sandwhich. Upon arrival, I was denied my complimentary sandwhich. On the internet it was posted that on November 12th, your company would be honoring Veterans Day on November 12, 20018. November 11, your Chick- Fil- A locations were closed which was the traditional Veterans Day. I friendly suggest that your local franchises get on board with corporate to avoid potential future public relations disasters. Turning away veterans on Veterans Day is an ugly as it get.

Awful customer service! The Doraville Plaza location staff are very rude. The first time it happened, I thought maybe it was because they were busy but this was my 3rd encounter there and I will never go back.

Ordered a cobb salad and eight count of nuggets. Requested three avocado ranch dressings. I have always order three packets of dressing and received it. On this occasion the manager (July) on name tag. Refused me (customer) the third packet. She quoted it was company policy only two dressing packet per salad. I personally use the dressing as a dip for my nuggets. Rather than being lenient. She lost the nugget sale $3.92 for a >25/>50 cost for packet of dressing. First, not very customer oriented. I believed your business is about pleasing your customers. Secondly, not business minded to compare a sale to minute cost of dressing packet with an upcharge of a dollar to customer. I shared this experience with co-workers and friends. Everyone agreed that manager did not have be so dogmatic about a packet of dressing. If, all your managers take this attitude could be detrimental to company's long term existence. Customer service vs. a packet of dressing. Which is important to your company.

Thank you for taking time to review this compliant........

my wife and daughter eat at your location in fayette mall in lexington kentucky on tues july17 and shortly after became very sick. Not thinking much of it other than eating same food at same place they battled thru sickness for 2 days very sick missing work. Then on Friday wlex lexington reported chic fillet fayette mall closed due to illness. The sign on chic fillet said shutdown due to mechanical failure , wlex said health department was involved and it was not mechanical failure. I sincencerly thought you were a christian based organization and this is true im sadly dissapointed in this. My wife and daughter love this restaurant but this incident is very disturbing to me .The restaraunt is saying only employess were affected this is a not accurate and very disturbing . Any future visits to your establishments are in jeopardy due to the handling and reporting of this incident please respond back . My wife did not write this her husband did thank you for your immediate attention to this issue

I dined at the Gainesvillle GA location right at 6:30am with three friends for breakfast. The doors were late to be opened so we entered at about 6:34am. Not really a problem there, but we were waiting. Everyone was nice as usual. I got my order and the sausage egg cheese biscuit was just sausage without anything else. I returned it and explained I wanted the sausage,egg and cheese, a number 5 meal- It came back quickly-The biscuit was cold and tasted a day old. The egg was thrown on 1/2 the biscuit and the cheese was not melted. My hash browns were crushed as well. I have come to love Chic-fi- a breakfast for being hot and fresh and consistent. This was not what I expected today and it was really disappointing.

Thanks,

Brad Cowan

I went to store #02979 at 1:49 today and ordered a club sandwich, waffle fries and a peach tea lemonade. While the employee standing in the drive thru by the menu was very friendly and courteous, he placed my order for a grilled chicken sandwich instead of the sandwich I had asked him for. I had asked him specifically if they had club sandwiches (as I could not see around him to view the menu from where he was standing) and he confirmed that they did. I told him "That's what I'd like, a club sandwich". He then sent me on through the drive thru and I got my receipt from a lady standing further down the lane. I was disappointed when I got back to work and found that there was no bacon, or cheese on my sandwich and I didn't have time to leave and go back to get it fixed. I ate the sandwich anyway, but it was mediocre without the expected toppings. When I have a taste for something and it isn't right, I really don't want to eat it that much anymore. I have always enjoyed the fact that I could count on Chick fil a to "get it right" and I've never had to worry about it in the past. I work nearby and go to that restaurant often. Now I feel like I will need to park and go inside the restaurant if I return, so that I can ensure that my food is correct before leaving. The way the orange cones are set up to direct traffic, it is inconvenient to navigate through the drive thru a second time, so I would either hold up the line by checking my order in the car before leaving the window, which I don't want to do and delay other customers who are waiting, or it would require me to get out and go in to correct any mistakes. I appreciate having a choice of good food selections and the service is always excellent, but this time really missed the mark. Thank you.

An order was made via online @ 930AM in the sum of $83.74 for a nurses luncheon that started at 1130am. The online order confirmation was printed after the company credit was used to pay for the order. I arrive @ 11am to pick up food. I stood at the catering/order pick up register waiting to pick up my order. After about 10 minutes (real time) of being overlooked by the manager who was giving trays to those behind me and not once acknowledging my presence (I was first in line the whole time) I asked the manager if he was going to acknowledge me existence. By this time it was going towards 1115am. The manger said that he thought someone else was taking care of me. I explained to the manager that it was hard to believe being that he never once asked if I had been waited on the whole time he went around me to serve other guests. He takes my order confirmation and went in the back of the restaurant where he remained until 1130am (the time my work luncheon started). It was at that time he comes out to inform me that the online service didn't capture my credit card for payment, and that they didn't have it prepared!! There was never once an apology, acknowledgement of the error, or anything to offset the major inconvenience and a ruined work luncheon! I kept the online confirmation just in case it was needed.

What happened to these guys? Used to be excellent service with good food at a reasonable price. Now it's room temperature food thrown on the table, and tonight, for example, a chocolate shake that was a cup of brown water. By and by, a young lady came by to ask if everything was OK, and when shown the cup of brown water, offered that was not right. Manager never came over to resolve. To busy. Chatting with her friends to pay attention to things like that, I guess. At a price point of over $11.00, mediocre food and indifferent service is going to irreversibly damage chi fil a's reputation, IMHO.

If your business model is to emulate Friendly's, and follow that formerly great restaurant business into oblivion, well, you have convinced me.

Ordered two 3 piece entrees order# 7821598 and they were hard, dark & over cooked! I never send food back as what may come out may be dangerous so I just ate it. But I won't use this Chick-fil-a again...!

I love Chick-fil-a! I go to Chick-fil-a at least 10 times a week if not more, you can pull up my record on my Chick-fil-a "A" Lister Card. I can eat there breakfast, lunch and dinner all in one day and have done that many of times. I am complaining this morning because I went by to get my breakfast like I always do every morning and they told me that Chick-fil-a is no longer going to serve the Kraft Light Mayonnaise that I have to have to eat on all my Chick-fil-a food. I do not like the Chick-fil-a (regular) mayonnaise, I have tried it before and it did not taste good, it taste spoiled and it was yellow and has a horrible smell. Mayonnaise should be white and almost odorless and have a mild taste so that it compliments your food like the Light Mayonnaise and it should not change the flavor of your food like the other mayonnaise does. I am begging that Chick-fil-a NOT get rid of the Kraft Light Mayonnaise. If Chick-fil-a continues to get rid of the Kraft Light Mayonnaise then I will have to boycott Chick-fil-a and take my money else where and I spend over $4000 a year. If a loyal dedicated customer cant go there to get what they want, then why should I or anyone else go to Chick-fil-a for that matter? First you took away the gravy, now my light mayonnaise, what's next The Sweet Tea? Come on yall are in the south, if you don't want to serve it in your northern locations, that yall are now opening, then don't, but don't take it away from the people who enjoy it. I would like a email back on this topic because I need to know where to go for lunch today, I was going to go to Chick-fil-a but if they aren't going to have my mayonnaise then I will go somewhere else.
Sincerely,
A Loyal Customer (who's opinion should matter)

Went to the CFA first in Holland, Michigan and got number 52. The temperature was in the teens with snow on 02/07/18. I brought with me a lawn chair and two heavy blankets as well as dressing in layers with a warm winter coat with hood as well as a hat, wool mittens and thermal leggings. I arrived in late afternoon, some people had been there since 6AM in the morning. Everyone else had tents and I heard the buzz around me that some people had propane heaters in their tent. This got me to thinking about the possible danger of inhaling carbon monoxide in the case of malfunction or lack of ventilation. I called a major fire department near me and the home safety dept. that answered my call said my concerns were valid and he also brought up if the tents were not flame resistant the tent could start on fire. There were also many electric cords across the sidewalk that I tripped on once which was a hazard. I got up and walked around to keep warm. Due to the snow falling my blankets got wet and shortly after the meal they gave us at the drive-thru at supper time I decided I didn't want to get pneumonia and packed my belongings up and with disappointment headed for home. I feel that with such cold and snowy weather it would have been more logical to just have the people in the contest sit in the building where everyone would be warm and safe! Also they would not have the tents taking up all the spots in the parking the first morning they were open.

BRIEF INFO:
My family and I have been going to CHICK-FIL-A, multiple times a month, for 30 plus years. To this above location for more than 13 years, since our Military Retirement, returning home. It is actually much further from our home than necessary, but it has always been exceptional in its service and care, for/from their employees, making the extra miles worth the effort.

CHICK-FIL-A being a independently owned and operated franchise business, led me to believe that the MGR/Owner would take the most pride in the customer relations portrayed in their store. As of the date of the occurrence, I am sure it does not exist with the MGR/Owner of this location.

Being able to destroy that built up reputation, established over an extensive period and many locations, in multiple states, was a feat in itself. Service on a scale of 1-10 {1 being the poorest service, 10 being excellent}, it went right off the lowest number on the scale, inside a total of 30 minutes.

As of now, driving to Mr. Lichter’s location is not an option. I will encourage others to avoid his location as well. He does not deserve the loyalty that goes with the CHICK-FIL-A name and avid/loyal customers returning.

OCCURRENCE:
This day’s negative/disrespectful service, by Mr. Lichtner – MGR/Owner, was an example of what NEVER to do, in any customer service/care business.

This day with the intent of eating and going to an important appointment with my daughter’s college counselor, we chose to drive the 20 extra miles to Mr. Lichtner’s establishment, as we enjoyed years of previous service’. Arriving in a clean pink T-shirt, as I just showered for the scheduled appointment, we ordered our normal meal to share. Following making the order, we went to sit at one of the open/center table/chair location(s). After we had consumed about half of the meal, my daughter noticed a significant dirty mark on my shirt, at table level.

Knowing CICK-FIL-A’s standards, I asked to speak with an Assistant Manager, so they could clean the area prior to another customer sitting where the mess is.

Following the brief conversation with the Assistant Manager, I attempted to clean the marks on the shirt; with a “Wet-wipe” (my daughter carries travel packs). At this point, I discovered the spot had become a significant stain, not cleanable, on a light pink shirt.

This is when I requested to speak with Mr. Lichter, MGR/Owner. Mr. Lichter came to our table about 10 minutes later.

Upon his arrival to my table, I explained the situation to him, when the response was “What do you want me to do about it?” I had already wiped off the edge of the table, (while I waited for him) to prevent further stain marks, he proceeded to wipe his hand over it stating, “There is nothing there.” I said of course not I cleaned it a few minutes ago, with a wet-wipe. Then stating, “We thoroughly scrub all tables every night and there is no way that came from our tables.” “As a result, I believe you had the stain when you arrived, not getting it here.”

Now mind you, I had just showered, put on clean clothes, and came here to eat, before an important meeting. I would have never arrived in dirty clothes. I am a 60 year old, adult woman, with no need to beg for any handouts under this type of circumstance.

Following Mr. Lichter said, “What kind of a stain, did you have on your shirt, before you arrived?” My reply was “How would I know what stain came from your table, as I presumed it was a clean table.” It never occurred to me to inspect the whole table, prior to sitting.

Here, I was getting seriously irritated, as I had explained to him, my arrival and circumstances, more than once. He repeated “So, what do you expect to be done by me?” I let a bit of my frustration take over, responding “Are you sure you don’t want to personally inspect the stain, on my shirt!” With a bit of a snicker, further stating, “Please replace my lunch cost of $19.60 – (a shared lunch with my daughter, so I can replace the destroyed shirt.”) I am not expecting anymore than replacement cost.

He replied, “How about if you go get it cleaned, and I will cover that cost.” Send me (him) the bill with my personal information, for reimbursement. Replying, this was ludicrous, they won’t get a permanent stain removed, I need to replace it. Being a disrespected, insulted customer treated like an ignorant/ idiot, this MGR/Owner really does not see how destructive these verbal things can ultimately become. Social networking can spread positive/negative issues to escalate 100 fold. Letting others know via social networking; how little Mr. Licher MGR/Owner views his valued/loyal customers , or to have other’s consider it may not be worth the effort to go to ‘his’ specific store, no matter how close. There is no negativity meant for specifically CHICK-FIL-A, only this specific location.

At this point Mr. Lichter added “Well, I believe you are being unreasonable as no meal is worth ~ [I started to walk out] ~ I said, “this was a repairable issue, now UN-repairable is where we are” ~ {here, I was at the door}… He attempted to follow me out and/or hold the door. I walked around him saying “Do not attempt to hold the door for this lady/customer, that you just seriously insulted as well as disrespected,” that it would have never occurred to do all this; for the “price of a meal,” or ANY other reason! Then, as well “Do not tell me you are sorry, as no decent MGR/Owner, man, human; that knew what they were doing, would ever do what you just did/said, in the last 20 minutes.” Again, he expressed “I’m sorry,” as I walked away, stating “Don’t say what you truly don’t mean, as it only adds poison to a destructive incident.”

Any MGR/Owner, with an ounce of knowledge, education, and/or experience he should possess, would have nipped this in the quick.

A true apology with the sincere concern for a faithful CHICK-FIL-A customer of all these years, by taking care to cover the minimal cost of the issue, would have sent my daughter and I (a content referring customer) on our way. Many more positive comments, bring back regular customers as well as bring in new ones, knowing they will get excellent care at all times.

Mr. Lichter obviously views his customers with such distain because they do not look worth his effort, truly is as low an individual can be. Being MGR/Owner in a business such as food service requires more class and sincere respect for customers, than Mr. Lichter possesses. If this is not portrayed through management, it is something that needs clarification, so others within the store have the best example. CHICK-FIL-A Corporation has a significantly better reputation, than this circumstance portrays.

On Saturday, January 5th, I went to Chickfila by Northlake mall in Charlotte, NC. It was busy per usual but my friend and I still proceeded to walk in and wait in line. I ordered my food but it took a while but my friends was rather fast and had her food immediately. I waited about 10-15 and by the time she was done eating my food was still not there and people after me were getting their food. I went to the front and it seemed as if they had to go through about 5-6 different people to find out that they had given my food to someone else. Not only did I have to continue to wait, I also found out about 2-4 other people had the same issue. They tried to give me free ice cream but I do not eat dairy so it was not much compensation. Usually I do not complain, but it was unacceptable that more than just me had their order given to the wrong person.

This last Saturday morning. I was at the location of Kirkman and Conroy in Orlando Florida. It was very early morning. I was the first car to pull up to the drive thru. I thought it was already open. I saw the lights on inside. And, saw some people inside. I was setting there thinking that the store was not open yet. Which was not. I was just a few minutes before 630 am. Not anyone came on the speaker. So I set there for a few minutes thinking you would open at 630. So, I waited. Now cars behind me and next to me. It is now a few minutes past 630. I need to get to work. I do not have time to wait. I pulled around to the window. It is now just a few minutes past 630 according to my I phone. Someone opened the window and said "yes we are now open". " You need to go back and get in line". All I was going to get was two sandwiches. This was very uncalled for. Showing you don't care about customer service. Telling me I have to go back around and get in line again. She could have took the order there at the window. There is know way I am going to drive back around. And wait in line again. When I was the first one. And, have been waiting. This was some of the worse customer service by treating a customer that way. I drove off

I haven't been to the local Chick-fil-A here in Alexandria, Louisiana,in over a year, although I used to have breakfast there almost daily. A retired octogenarian, I had plenty of time for breakfast, and I enjoyed the service and friendliness of the staff and other diners. My favorite breakfast was a simple one: a chicken biscuit or two and a senior coffee. The trouble: I had serious cardiac disease. When I realized that the chicken biscuit contained 1230 mgs sodium, I had to stop eating at Chick-fil-A. There's no need for all that salt in a chicken biscuit! And I should add in other offerings as well.

I do not like the taste of the new biscuits. I love Chick-fil-a as a company and hope they change.

I was in the window line at the Chick-fil-a on Ann St. in Montgomery, AL on Friday, March 25,2016, the person who waited on me was extremely rude and was rushing me as I tried to get my money out to pay for my food. His name was Aaron. Because his behavior was so rude, I decided to go inside to speak with a manager. Upon entering the establishment I witnessed this same employee directing obscenities at other employees and the whole atmosphere inside was very unpleasant. I was not able to speak to a manager and left. It is my understanding that your company is a Christian organization, however, what I witnessed does not attest to this and I do not plan to eat at your business again.

I am a senior citizen and I really enjoyed playing bingo at chick-fil-a in Henderson, NC. The manager stopped the bingo game because they wanted to change things and we expressed our feelings about it and the manager got mad and was rude to us. We had been picking out our own cards and one Thursday morning a lady came in and told us we could not do that. The next Thursday about thirty of us went to play bingo but we did not play. They told us the bingo game was done.

Order was wrong after even after a clarification was made at the drive through. I was going to return the incorrect order but the wait was so very long I did not want to have to go through it again. When I did get home with the wrong order, the side salad container was half full with nothing but lettuce and the sides of chicken salad were half full as well. I have had a lot of issues with this particular location, especially in the evenings on Saturdays around 6:30 pm.

Last time the guy at the window gave me my food by saying"Here you go baby". Kind of unprofessional huh? I eat at your establishments on a weekly basis and have great experiences with the other locations. The South Blvd. location Chlt NC or maybe Pineville continues to be a disappointment. Thanks!

My wife and I regularly give blood. One Blood usually gives a coupon for a Chick-fil-A chicken sandwich, or some other incentive. We went recently and took our coupons, the young girl at the counter said they had just expired and were no good, mind you need to have the eyes of a teenager to read the expiration date. That being said, we still stayed and had lunch, but I think on the grand scheme things, they should of honored the part coupons. It is not the issue of money, it just the lack of good faith gesture on the restaurant's part and poor customer service.

Good food and always prepared fast. I have no idea how they do it but somehow whenever I go I see a long line in the drive-thru window yet it only takes me a few minutes to get my food. They are a well oiled machine it seems and that's why I will always go there if I need a quick meal. Chick-fil-a is one of the only fast food restaurants left that I will still go to in a crunch. The rest of them have subpar food and service.