Chrysler Complaints Continued... (Page 2)

On 12-1-18, I took my 2014 Ram 1500 for an oil change and a recall notice I received. I left the dealership 2 hrs. later with my truck, under the assumption that everything was done correctly. WRONG! Besides having grease hand prints all over the front of my truck, when I got my truck back, I later noticed that my truck was leaking oil. Something that me less than 7000 miles truck had never done. I got under my truck only to realize that the oil plug bolt had been forced in at an angle, causing the oil leak. Which meant that the oil pan and plug bolt had to be replaced. So I contacted Vicky the initial service advisor so that I can take my truck back. Due to my hectic work schedule, I had to take it in the following Saturday 12-08-18, Vicky wasn’t going to be there she made an appointment with Maria, the assistant service manager. I went to see Maria on Saturday at 11 am, she passed me off to another service advisor Ozzie. I showed both Maria and Ozzie pictures of what was done to my truck, they agreed that the bolt was forced in and the oil pan had to be replaced. They said that they had to order the part on Monday and replaced it. I left my truck and was given a rental. I explained to Ozzie that the last time I was here my truck was left with grease hand prints all over. He told me he will make sure this time they would wash my truck before I pick it up. So on Monday 12-10-18 @ 430pm, I get a call from Ozzie saying my truck was ready. I never received a follow up call to let me know that the oil pan was in stock, so I was a little skeptical that the repair was actually done. I asked Ozzie, if I can see the new oil pan to verify the repairs were done when I pick up my truck. He said yes, I asked if he had washed my truck as he had stated. He said yes. On Tuesday on 12-11-18 in the morning I went to pick up my truck. I went to the cashier to obtain my paperwork. The paperwork stated, “customer complained of oil leak, inspection revealed oil pan was warped.” My oil was not warped, it was damaged by the negligence of one of your mechanics. I have the pictures to prove it. So they lied on the initial diagnosis of the truck on the paperwork. As I was waiting, in the service department, an older gentleman approached me and asked, “are you the one that wants to see the oil pan?” Never introducing himself and acted as if I was bothering him and he was doing me a favor.

So let see if I get this right, I brought my truck in for service, your mechanic was negligent and damaged my oil pan, I loss the use of my truck for a week, until I can bring it back, not to mention waisting another Saturday dealing with this, away from my family, and I get attitude from your service manager.

Yes, the older man who approached me was your service manager. Then my truck was brought around and I noticed that my truck had not been washed as Ozzie had said. I was lied to by both Ozzie and the porter, they both claimed that it had been washed. Ozzie said, we don’t normally wash vehicles, then why tell a customer something then lie about it. Ozzie finally had the porter wash my truck and bring it back. Then Ozzie had one of the mechanics put my truck on a lift so that I could verify that the oil pan was in fact replaced. I am not at all happy about how this matter was handled or I was treated. Please feel free to contact me in reference to this matter.

I bought a new 2016 dodge grand caravan in oct 2016,at naplelton north lake blvd in in west palm beach florida,a week ago I had a flat and discovered I had no spare and no lock wrench to remove the tire, I called them they should be one in the van but there wasn't so I had to pay a tire store that was near where i was $60 to cut off the lug. I went to the dealership and they said I had to order one and I said no, so they removed the other locked lugs and put on regular ones,then I asked why I didn't have a spare,they said most new cars don't come with spares, which made me mad because they could have told me that when I bought it. I am a widow on my own and if I had a flat on a dark street or in the middle of nowhere, I would have been danger,because of this I will never do business with you again

My complaint is about a life time powertrain and seals and casket warranty. I took my car in at 100000 to have it inspected and was told that I was good for life 4 years later I was having an issue with my oil pan after looking it up to see if it was covered under the warranty and I noticed that I also needed to get it inspected within 5 years at the time of the repair I asked if they could do the warranty inspection they told me they could. After the repair I thought I was go till 2020 before my next inspection. In October I went in to look at a new Dodge Ram truck I loved the truck and the price on my way out I stoped in at the service department to see if my warranty would cover an emissions issue the kid informed that my warranty was no longer available because I didn't have my car inspected two months before or two months after 5 years.the inspection they did was just a 21 point inspection letting me think it was taking care of. First thing I did was call the warranty department the first girl I talked to agreed that it was a misunderstanding and we needed to get it reinstated the second guy I talked to said there was noting they could do for me and pretty much have a great. Not only did I not buy that truck yet I'm having second thoughts after the way this was handled. I'm sure I will never here back but I still need to send

I leased a new dodge ram in 2016 (which I will be purchasing when lease is over) I had Lafontaine dodge in Clinton Michigan (formally O'hara dodge)install ram mud flaps I purchased at dealership who installed. Since then I noticed rust and damage to my truck due to poor workmanship and design. I took my truck into them a couple months ago and they said they would not do anything to fix the problem. I asked them to remove flaps and inspect which they did not. attached and photos I took. there should be 12 photos sent.

thank you,

Jeff Ross

2011 Dodge 3500 got "ABS" light and "service 4WD system" light when traveling on I79 in WV. Pulled over, minimum brake performance and clicking sound. Had it towed to the dealership where the truck I purchased this truck new. Country Club Chrysler Dodge Jeep Ram, 1251 Milford St, Clarksburg, WV 26301. This happened on November 05, 2018 noon time. The service department in the dealership told me "we will try to squeeze it in this week, at the moment we can SCHEDULE for beginning of December. And they did not offer to schedule the truck... So now they've had the truck for 15 days and were not able to look at it and they do not know when and even if they will be able to repair it - and to add insult to an injury they can now schedule for mid-January although they would do that... Service manager, Shawn, was irritated because we had the balls to inquire about the vehicle status more than once.

We found another Dodge dealership in Whitehall, WV, having the truck towed in today, scheduled service for December 01, and also found out there is a recall for this truck. Not mentioned in Clarksburg place at all.

What a level of service and honesty from certified Dodge outfit - it almost looks like the certification is useless..... Oh, there is no management in the dealership to speak to either, never available, and no contact given.

Took the dealer three weeks to replace a transmission on my 2013 Grand Caravan,which I was told it will take approx one week. Chrysler only provide courtesy car for the last week because it was taking too long and due to my complaint, and I had to get a rental car which the extended warranty company only provide one week rental, so I ended up had to pay for one week of car rental out of my own pocket. My previous 2002 Caravan was purchased brand new and had terribly gone through three transmission replacement by Chrysler back then. In 2013, I thought I would give Chrysler another chance as I expect that this kind of transmission problem should be taken care on this newer version of caravan, but nightmare happened again right after the warranty expires that the transmission broke down on me again. On top of being very upset about the same problem on my second Caravan, I also realized that Chrysler is not willing to cover your lost on car rental payment even though the delay on the transmission job was their problem, which regards to me as ultra poor customer service. All these sum up a conclusion for me that I, or anyone I know off should stay away from Chrysler.

Have had our 2015 dodge ram 2500 deisel to the dealer, Lawley Dodge in Silver City, NM three times for the engine light on and exhaust system regeneration at 100% full message. Thire time they replaced engine coolant reservoir which had a hole in it, the engine light is still on and also the regeneration message, and charged us $999.49. Told us a sensor is out and on order. Why didn't they find this problem the last time we were there when they found nothing and told us to drive it harder to get it to regenerate! Sent us home. I feel there costs are outrageous for a 2 hour job and we still have the engine light and regeneration message!

bought a 2019 jeep Cherokee Latitude Plus in July. in Sept paid 78 dollars for normal oil change, then last week I get a letter in the mail for two recalls, one being that the manufacturer had the wrong oil in the engine and that it could cause knocking in the engine. So now I have to take it in for a complete oil change again so I am out that money, and I have been hearing knocking in the engine and I am sure the I will be told that there is nothing wrong. so late when my engine fails (which I am sure it will after having to have my 200 left head changed after you sold the car with a known issue eith the machining of the head) and I will be up shit creek. I will have to evaluate future purchases from Chryslers again.

I took my vehicle to romano Chrysler jeep in Fayetteville new York to check why I have a seat belt service light on. I have a 2014 jeep grand Cherokee with a lifetime warranty contract, they said they would have to do a diagnostic to locate problem and no charge if covered. They said it was not covered because they said I had a bad harness under driver seat and it was not covered because the small tab that holds the socket together was broken, that's total BS, if it was broken than they broke it, they are the only ones to work inside of my vehicle. I have purchased two vehicles from this dealer, never again. These dealers should not be allowed to pull a scam like this

I have had to replace the heater hose assembly three times on my 2008 chrysler town and country 3.8, in 2013 at wells motor company,on 06/07/13. invoice no.chcs157024 , and at jeff wyler eastgate auto mall batavia, ohio 45103 in , 08/20/15 , invoice no. chcs834740 , and again at kings chrysler jeep dodge cincinnati, ohio 45249 , on 10/16/18 , invoice no. 553947 , I would have thougtht chrysler would have made this part good after it was replaced the first time , but it wasn't, this is the third time,it is very evident this part has bad enginering for it to fail this many times.the least chrysler could do is make this right by reimbursing the cost.. thank you Dan Geier.

Back in February I was experiencing some issues with my 2001 Chrysler Sebring coup convertible lXI I brought it to the only dealership I am aware of here in Florida and put my utmost faith in getting the job done. The symptoms was that there was ticking coming from the upper part of the motor and the car would not start. I replaced the main computer as directed by one of the mechanics and still did not start so I had to have it towed there. I had phoned in prior to getting the car towed there and was told the car would be looked at and I would receive an estimate on the repairs. At the same time I was told that it can cost about $2000 to fix (which seems to be a regular routine the managers tell clients)... Well when it got there they had no recollection of the car being there nor did know where my car keys had gone after a few days... I drove out to locate the keys and start the process... Well in this time I was told there are only a few people in the shop that fix these older cars because the newer guys do not know much about how to fix the older cars and the one guy they rely on is going on vacation. Well I received a call my car is ready to be picked up. I arranged a ride so I can go get the car and paid for the work done to it (which I had used 2 separate credit cards and cash before it was all said and done). Well after paying for it I went to the lot to go get it and I started the car and it died, started the car and it died again, this went on for a few minutes and there was extreme smoke coming out of the tail end. I went back inside and spoke to the service manager who was replacing the original service manager who had just gone on vacation as well. I was really ticked off because I spent not only my time but other peoples time as well not including the cost to go pick up the car. The woman (who no longer works there) apologized up and down and promised it would be fixed. Well again I was not being called back to let me know what was going on and was given an estimate which included having keys made which was originally understood. This ordeal went on for about 2-3 weeks total. On top of this my name was incorrect on all the invoices and was supposed to be fixed. Finally I get a call saying that the car was fixed come pick it up and here is a bill for the keys and such for another $300 which included other worked performed which was not a part of the job. I was ticked and told the rep that I should have received a call to let me know of any additional charges and such and at the same time reminded him that the keys was a part of the original estimate for the car when they had to reprogram it and such it was included in the cost then. But he would not turn over my keys unless I paid him so reluctantly I had only $200 left in my pocket because I thought all was supposedly paid for. he agreed to accept that and I told him I would have the manager who agreed to the cost look into it when she returned from her vacation. well several weeks to a month went by and I received a partial reimbursement for about $150 of which I was overcharged. A few months later I was having starting issues with the car brought it to an autoparts store to show the clerk what was happening and it started to smoke and catch fire. the ground was not properly attached at that time so had to make repairs to that and snip a good foot off the wire because of the damage... I could not get the car to start several days later so again I called into the dealership to be chastised by Matt on the phone telling me that I only paid $200 to get the car fixed last time and then there was $150 reimbursed after telling me oh here is your record we only show the one transaction... None of which had anything to do with the current situation nor should have been even brought up because he was not the one handling the issues back then. I had towed the car back there telling Mark what the codes were that I got from another service garage and also mentioned that the keys were getting extremely hot to the touch when starting the vehicle (which later I was told by my other service mechanic that it could have been caused by the ground not being secure properly). well that famous saying this could cost you up to $2000 comes out of his mouth just like the other service manager previously... Both times had to pay for an analysis as well on top of the additional cost. Matt had also told me that they get $138 per hour to fix cars charged me $262.50 for a starter labor charge was $237.92 and an additional charge of $10 for reasons unknown and tax $33.18 total repair of a starter $543.60 and at that when I got the car returned they hooked up a wire on the air filter but did not properly put the airfilter in place nor secure the hose to the top of the motor either so when I took the car down the street I had to pay another mechanic to fix that after paying over $500 from Arrigo Dodge Chrysler Jeep Ram 5851 South US Highway 1 Fort Pierce, Fl 34982

i have been a faithful customer at Milton Chrysler Dodge jeep for many years no , i am sad to say that the new service department group is anything but efficient , i have been asking the service manager about door hinges for approx. 1 year plus now and still no info not even an update i am done dealing with him , the people behind the service counter are very disorganized and seem to have no interest in the job they are supposed to be doing , failed to schedule appointments , and cannot even get contact information right , this dealership used to have great customer service but i am not going to continue going where i dont feel as if they care about the business or customers , i will now be looking for another place to take my vehicles , i know nothing will change i am probly only 1 person brave enough to voice my disapproval but i had to say something because this is not the dealership i am used to

First and foremost, your Customer Service is terrible. I have called your 800-992-1997 number and have been told my case has been denied by the case manager, yet the case manager never contacted me. I had to call back to find out what was happening to my case. I have asked repeatedly to have the case manager call us back but they have yet to do so and when I call back to find out why they just say the case manager denied the case. I am waiting on hold with your Customer Service as I'm tying this complaint out and they will not connect me to the case manager or any manager. This call ended up with the person hanging up on me because I would not disconnect until I spoke to a manager. The case:

On 15 Mar 18 I took my Jeep into Jacksonville Chrysler Dealership to have my oil changed. I was told by the dealership I needed an alignment although I felt no problem with the alignment, but since I was going on a trip back to Wisconsin I decided to do the alignment because your "so called" professional told me I needed one. I got an oil change, inspection, tire rotation and an alignment. I was never given any paperwork for the alignment yet they charged me for it. There were additional problems with the dealership too. During their work they blow a fuse that controlled our suspension system. We were approx. 40 miles out of Jacksonville (headed to Wisconsin) when we noticed our suspension system was not working, we had to turn around and go back to Jacksonville Chrysler to have that fixed. Once the suspension system was fixed we drove to Wisconsin and the Jeep didn't feel right so we took the Jeep into Chrysler World in Abrams (a dealership we trust) and asked them to recheck the alignment. They informed us the alignment was out and that the inside of our front tires were wore out because of the alignment. Jacksonville did an unnecessary alignment that they never provided us paperwork for, they did an inspection and tire rotation but never informed us there was a problem with the tires because there was no problem. The tires wore out because Jacksonville Chrysler screwed up the alignment. I have contact Jacksonville Chrysler and spoke to the Service Manager and all he said was that the alignment was done by specification. The tires are 60,000 mile tires and where fine at 22,935 miles when Jacksonville Chrysler did the alignment. We have less than 30,000 miles (half the life expectancy of the tires) and we have to replace them. All the evidence shows that the only reason the tires are bad is because Jacksonville Chrysler screwed up our alignment.

I ask that someone PLEASE call me back and discuss this will me because so far I have not received a decent answer. Cell phone 725-502-0603

I have been trying to buy a truck for over a week now. I located the truck I am interested in and it has been 4 days trying to secure this truck from a dealer in NJ (Nielsens In Andover) . I am dealing with Goldsteins In Albany Ny. I find it incredible that no one form The NJ dealership is returning calls to the Albany dealership. I am ready to buy a $ 50,000 truck and no one is giving me good answers other than calls are not being returned. I told the salesman in Ny that if I don't get a good answer by tomorrow 7/21/2018 that I would go to another manufacturer. probably Ford. Just a shame that this is how Chrysler conducts business. I have owned Fords for years and was ready to give Rama try. Not feeling very good about this now.

Mark

My Daughter in law and son's 2008 chrysler 300 was towed to
lustine Chrysler at 14211 Jefferson Davis Hwy, Woodbridge Virginia because I needed a thermostat bolt removed which was broken and I had put sealant on the holes around the area. I told Mr. Thomas Ramey (service writer) that I was replacing the thermostat because fluid was leaking from around the area and I did not want the engine to run hot. A few days later a Mr. Bryant Jones( Service Manager) called me telling me that we had water leaking from a expansion plug between the transmission and the engine. when I went to look it appeared to be coming from the passenger side . However I told him to repair it. a few more days Mr. Jones called stating that the water pump was leaking, I ask was there anything else wrong and he stated nothing else. Finally , Mr. Jones called saying the car was ready, the mechanic had pressure tested and test driven the car and everything was okay. We came to get the car and they gave us new keys . THEYSAID THEY DID SOME RECALLS WHICH WAS ALREADY DONE. My son left with the car to return home about five miles away and the car overheated. He called Mr. Jones and returned the car back to the dealer. We were told that we needed to contact chrysler corporation about the recalls which we had paid for in New York and concerning the problem that they said we now need a new engine.

I recently purchased a 2018 Jeep Compass and was told there is an air pump in place of the spare tire? I don't know who the genius was who came up with this idea was, but I would feel more comfortable with a spare tire, jack, and lug wrench. What happens if you're out in the middle of nowhere and your tire is shredded and you can't put air in the tire with the air pump??????????? This is not one of Jeeps better ideas. I am not a happy Jeep owner and would like this problem corrected. Other than this problem I am happy with my Jeep.

Sincerely,
Donald Martin

VIN # 2C3-CD7C99JH-331189 - 2018 Dodge Challenger Hellcat Widebody . This was a priority build to replace the one ordered in November of '17 after it was stolen from the Detroit lot . Still can't get a delivery date on the car above . Car was built over a month ago and can't get an answer where it is and when is it getting to the dealership - RT18 Chrysler Jeep Dodge .

Terrible way to do business trying to get an answer of where the car is . Very frustrated and disappointed and will cancel the order if the car is not at the dealership by Monday July 2nd .

We ordered a new 2018 Doge Ram 3500 Big Horn truck in February. According to the dealership it has arrived in Detroit, MI but for some reason it is not being shipped to the Tubbs Brother Dealership in Sandusky, MI. We would like to know what the hold up is on getting it to us. If you can answer this question or resolve the issue it would be much appreciated.
Sincerely,
John & Susan Weertz
Port Austin, MI
sueweertz@yahoo.com

I purchased a new 2018 Charger RT Hemi October 31st at Hendrick Dodge in Concord NC. Many issues have come up.
1) Car was delivered with 51 lbs of air in every tire. WHen I came back to the dealer they just joked that a tech must have a bad guage.
2) after the first week, the trunk release would not work, mechanism had to be replaced.
3) since the first day, the up shifting function ( while in the manual mode) has been a problem. While up shifting , I could be shifting from 3rd to 4th and the car would down shift to 1st or second. This was brought to the dealer, they test drove it, said it did not happen to them so they can do nothing. They also said they contacted Chrysler and Chrysler said there are no known issues like this.o The car is at the dealer again Feb 12th for this same issue.
4) after the second week, the car would not start. I had to call Chrysler Roadside Assistance to get it jumped. I went to the dealer and they said the car was delivered to me with 1 dead battery cell. A new battery was installed.
5) The car has been in twice for a Uconnect Message " Electronic Stability Control Malfunction". After all this you would think the dealership might offer me something like free oil changes for all the issues, down time, and my time to address these issues.
I have been updating the Service Manager about all these issues. I have researched the North Carolina Lemon Laws since the car has been back to the dealer 2 times now for the same issues.

I was charged $426 labor for installing a trailer wiring harness on my 2014 Jeep Cherokee. Originally the labor was going to be $225 but because I did not have a factory-installed tow bar I was charged more than $200 more. This, because an oval hole had to be cut in to the plastic on the back of the car, next to the license plate, in order to install the plug that would have gone into a slot in the factory tow bar. I spoke with the mechanic myself and gave him permission to do this. I estimated 1/2 hour extra labor. I was told this would take 3 hours additional labor to complete (???) . I was given a (supposed) $107.58 discount for some reason. I believe the reason was they couldn't possibly justify the 3 hours extra labor for having to cut a small hole in to plastic. $100 more for the job would have been plenty. Thank you.

http://www.deurspeetmotors.net/ This dealership tried unsuccessfully to charge me $1400.00 to change the fuel filter on my 2007 Dodge Ram 2500. I made an appointment for two days following a personal visit to their service department while on vacation in Michigan. We dropped off the truck and waited in the dealership. After a bit over an hour, the service writer came in the waiting area and told me he had bad news. My trucks filter assembly was not available any longer and required a new manifold and filter assembly. He showed me an invoice work order partially filled out showing $258.00for the filter and $752.00 for the housing assembly. The labor section was left blank but he stated he'd guess labor to be about $300.00 plus tax and disposal fees.

I told him to bring my truck out of service and I'd leave thanks. Der Speet Chrysler Dodge is a criminal operation that you are sadly represented by------I will never buy another Chrysler product and cannot wait to sell both of mine!!! My 2007 Cummins diesel trucks exhaust tail pipe rusted out within the first ten thousand miles and I was told Dodge did not make parts. I complained to you cheats and had to replace the entire exhaust at my expense----you and your dealers are crooks of the lowest order and I plan to spread the word to the entire world!!!! Damn you all!

Brought 2005 Town & Country in to fix the rear wiper that was not working and for a general checkup at Manhattan Chrysler. Got charged $2000 for a $50,000 mile service (at 42,000 miles) service is billed at $178 an hour at this location! This was without even replacing the rear wiper which would have cost another $600. The next day, the brakes were making noise, there was a rattle under the car when hitting bumps and the tire pressure service lights came on. Brought the car back the next day. They kept it all day ($20 cab ride each drop off). They said they needed new brackets for the exhaust system. I came back the end of the next day and they had still not gotten parts but I needed the car so I took it.

They would have charged me another $500 to fix what was not broken when I brought the car in.

I just brought it it a general auto repair shop to look at the noise under the car and the sound from the rear brakes as well as the rear wiper. They found rear brakes nearly down to the metal. They found loose electronics that had not been properly reinstalled when Chrysler worked on the transmission a few weeks before. That was the noise. They found a bolt and will fix it for $50. They will get the part for the rear wiper in 2 hours. They found the front all joint/control arm is worn and loose. I will get all of this done same day for around $800 vs the $2000 that Chrysler charged without fixing the rear wiper which is why I came in and creating new problems that were not there before.

I have had 3 Town & Country's over the years. Maybe it is time to leave Chrysler.

There is a recall on a alternator for 2013 300c, talk to many different people (Beth,Yolanda,Cara, and two others I didn't get there names and a live chat with Michael no one cares or want to help,I was promise to get call back and with information, my call seems to get drop after holding on for over 30 minutesI had a live chat with Michael he was rude and won't help... make me feel like I would never buy another Chrysler product every again. The recall have no parts available until nov, 2017, but the recall information I have said they would replace the part. I have a case # 32290698 and Ms Cara has NOT return my call and I left message. If this interest you you can call me or text me at 314-229-0918 my vin # is on one of the image sent. For me to repair the car it will cost about $1000.00 dollars, my car has been down over a week now. Not happy as a Chrysler Car Owner Derrick Clemons

My brand new Fiat Ducato was converted into a motor home by Vista in the Cape is giving endless problems. Purchased middle 2014 for my retirement. Vin number ZFA2500000250660 engine number FIAE04811889253. Developed problems in March 2015. Fuel injection failure & into limp mode. Cut a long story short almost a year on & still not resolved. The customer service is non existant & no urgency.