Contact Chrysler Corporate

they tell me I need a new battery and it will cost me $200 {for a battery) I have a dodge pickup I will not own another dodge /or Chrysler product. I need a reply to this RIPOFF...…

I purchased a new 2018 Ram 2500 on April 4, 2019. I live in Arizona but purchased the truck on the internet from Hemet Chrysler Dodge Jeep Ram in Hemet CA. The vehicle was delivered to me at the AZ-CA border so I would not have to pay CA taxes. A finance person from the dealer met me there.

There were several dealer add on items that I was charged for that I needed information about so on 6/27/19 I sent the salesman who sold me the truck telling what I needed. I paid for a Karr alarm, Nitrogen filled tires, paint and fabric protection and running boards. The only one I that can be verified is the running boards. I never heard back from the salesman so on 6/28/19 I sent him another text to verify he was getting my messages. I also called and left a message on his cell phone. To this day, no response. I called Karr Security systems to see what I could find out. I asked them how to operate the alarm and where the light was located. The person I talked to told me how to find the light and module for the system. Neither of these exist. She then asked for the vin so she could look it up. She came back and told me there was no record of any alarm being installed. She verified that the vin would be recorded if the alarm was installed. I then called the Dodge dealer at 11:00am and asked talk to someone about add on items. The person I talked to was in finance so I explained to her what I found out from Karr Security. She said she needed to talk to Karr and would get right back to me. After not hearing back by 3pm I made another call to the dealership. When she answered her remark was "I have lots of other things to do for the dealership". I told her I have had problems with people never getting back to me she assured me that I would get an email that day. When I got the email it said, "I just finished talking to Karr Security and they will contact you to finish the process with Karr, I have already sent the information to them. To this day haven't heard a word. Since then I have spoke to Karr again and have and have an email from them stating no system has been installed on my truck.

The next issue is the nitrogen filled tires. I went to my local Dodge dealer whom I bought a new Journey from in 2017 and asked them how to tell if nitrogen is in the tires. The response was that the black valve stem caps are replaced with green ones when they do this. I contacted Nitro Fill to see how to identify nitro. Their response that the black caps are replaced with grey metal ones marked nitro fill. After this I then called the service dept at Hemet CDJR and talked with a service advisor and was told that they replace the black plastic ones with silver caps again marked nitro fill. My truck has the factory black caps.

Next item, Finishing touch vehicle appearance protection. I have never seen this contract until their finance person sent it to me in the email. It appears to be filled out after I contacted her. The signatures of the person wo delivered the truck to me as well as my own do not match our signatures. If you compare our signatures with these to the ones on the contract it is obvious they are different.

In summary there are $2,389 in add on items that do not exist even though I was charged for them in the contract and they were listed on the window sticker on the truck. On July 2,2019 I sent a certified letter to the General Sales Manager that was signed for on 7/6/19 giving this same information telling him I wanted my money back for these items. I also gave him until 7/15/19 to respond. Today is 7/12/19 and I haven't heard a word. This dealership has a "F" rating with the BBB and if you read reviews they're just as bad. Wish I had read these before buying.

Something needs to be done. I would hope Dodge wouldn't put up with this. I am not finished as I will go to the next step like it says in my letter to them. I've worked in sales at Dealerships in the past and this wouldn't fly.

Thanks. Jim Mattix

Terrible service with customer service with a issue has to deal with a software update with my radio i have to do the update or bring it to the dealer and have to pay for it is stupid.Uconnect service is the worst service ever have no knowledge people working there that i can do as well is guest.

My 2008 Dodge Caliber has a rotted subframe that has to be replaced.I have babied this vehicle kept up with the under vehicle maintenance.Spray painted and bondo the subframe almost eveyday because of all the complaints you got on this.Despite my efforts it still broke, where did you get this damn metal from,Vietnam?Do you realize or care about all the complaints you have on this?????????I expect to be reimbursed for my expenses and if I am not will turn it over to the Ohio Attorney General.I do security for the Cincinnati Bengals wonder how many people I can tell every Sunday.Will take it to the local media all channels.This issue is going to get someone killed fix the problem or go out of business.

We leased a Jeep Renegade after having our Jeep Patriot's lease end. The experience in the buying progress was calculated to wear us down until we would sign any thing to leave. The process took 5 hours that included enough time while we waited for the salesman to talk to the manager that was long enough for us to read the front section of the Wall Street Journal. Also time was used with another time long enough to read the other section of that new paper. That was followed by the manager showing us pictures of he cruise ship. We are angry with our selves for not leaving. It seemed that the dealer had selected three cars that were not just what we needed, no others were shown. The finance person shoved a stack of papers to sign without explanation so when I ask questions he sounded like I was insulting him. WE have suffered buyers regret and wish we had made ourselves leave before we signed the poor deal.

Then when began to put gas in the car over 1/2 of the time the tank would shut off causing us to spend around 6 minutes to fill the tank. We took it in to the service department to see what the problem. The service person was not interested in discussing the problem. That was on Thursday by the following Wednesday we were told that it was just the way the Chrysler cars were and to just move to another pump. It seems strange that a new car cannot be filled with gas without having to move from pump to pump. As you see we are not happy at all.

I know this will fall on deaf ears so here goes .We bought a 2018 Grand Cherokee Overland with 22000 miles.My wife drives it to work daily.About 2 weeks of owning it we took it to St. Louis had a vibration. I took it to the tire shop for balance and rotation had a broken belt in one tire .We had only driven around 1800 miles they said no way 1800 miles did that much wear on the tire so needed a new tire .Called dealer they said they wont take care of it .Not even part of it .So im done with this dealer.Wife called them tires are our responsibility all they could do is give her 2 oil changes. We are diehard GM product customer. I liked some of the technology in the jeep so we thought we would give Jeep a try .So now i know why ill stay with GM .Ill take this Jeep to Uebelhor Cadillac GMC for service I know ill get great customer service their I always do .And i will tell everybody what a terrible Dealer Burger Chrysler in Terre Haute Indiana is .After We put 2 new tires on the vibration is gone .Its nice spending over 40000.00 on a SUV and in 20 days have to put tires on it Thank You

I have a new 2020 jeep Gladiator That I bought at Yorks in Crawfordsville, Indiana. I have been trying to get the hard tri-fold tonneau cover and keep being told that its on order and that the release date keeps getting pushed back. I have finally ordered and paid in full for one through Champion Chrysler jeep dealer in Indianapolis, Indiana and still I'm being that don't know when I will get it. I am really hoping that I can get before I go on vacation in two weeks. I would really like to have it installed so I can place our luggage in the bed and not have to worry about it. This is my 5th jeep and am very disappointed in the way you guys are holding back on releasing the accessories especially since I have paid for it in advance. I hope that you release my order soon so I can get it installed.

Thanks From John Holt.

The service Department of Stoneridge Chrysler, Pleasanton CA is a totally incompetent service. It is obvious that one you have bought a new car - in my case a 2018 Pacifica, in January 2018 - you do not receive any more service.

On my first oil change, 2miles after picking up my car, the red late came on, no more oil in the engin, but yes. oil all over the engin!

In one year of service he battery went dead four time. According to reviews it looks like it is a know issu, but the dealer is not accepting info from Internet, and is now holding my car, not giving any info of what the matter is.

The service department never calls when your car needs to be held over night. The service Department doesn't return cals, and rarely, if ever pick up the phone.

It is frustrating, particularly since I opted to buy a 3 years additional coverage for my car.

Went to Falls Jeep, Ram, and Chrysler in OHIO. It was sometime in Feb 2019 this year and was looking for a Dually, But I was trading in my 2013 Powerwagon mint 40,000.00 mile on it so we went through the paperwork and the numbers did not work and that's fine. So here we are in May 2019 I went there 05 - 19 - 19 to purchase a truck that I wanted so I went back to the salesman that I was working with in Feb. So I let him know that I am pre-approved and all we have to do is the paperwork. He informed me that they'll have to look at my truck again so I thought nothing of it since it spring now and they could see really how nice the truck is. He came back with the trade in value three thousand less than in Feb I ask Andy whats going on he said he'll find out . With those new numbers it threw my pre-approval out the window. so ask what we can do to get this done he had the gull to say well your around four thousand short (remember the Feb trade in of 28,000.00 ) and the new one as of 5-19-19 of 25,000.00.All Andy was worried about the traffic in the showroom and did not give a hoot about my dilemma also the keys he lost on a jeep he sold. I would like you to look up my name and all of my purchases. counting my sons trucks I buy him were up to ten or elven ram trucks, two Jeeps a challenger and so on. The reason im up set is how can he deprecite my truck three thousand dollars in only couple months. There dealership is only out for the turn over they suck and seem dirty to me. thanks Joseph w Kerrigan 330-486-7149.. long long time Ram and Chrysler owner and my kids and father.

I had my tires rotated at Telegraph chrysler i12000 telegraph rd.taylor mi.4/17/19. They broke the center stud off my wheel lock. They refuse to replace them . I was told by the service rep . Samitha that I would ha ce yo but them and they would put them on free. I think they should replace them at no cost to me since they broke it. This is a 2017 Dodge ram I am leasing .I was going to buy or lease another one at the end of my lease.But I need you guys to be fair with me . If I scratched my lease Ram I would have to pay for it when I turn it in. I hope you are not wheeling to lose a good customer over a $50.00 set of wheel locks.
Please respond
Thank you
Kenneth Watkins

I purchased a Chrysler Pacifica on April 6. I negotiated with my salesman rob and general manager Matt over 2 days a finally agreed to a lease price of $459 a month with $2000 down and the first month payment. It was truly more than I wanted to pay but agreed because I liked the vehicle. After a lengthy wait I was ushered to see Brianna the finance person all went well until she informed me it would be $3300 dollars to close the deal. It was explained that certain fees were not included in the $2000 down payment. Really felt betrayed thought Chrysler negotiated in good faith. I know I did. I am a Vietnam vet and spent 40 years in law enforcement I am a man of my word. I feel cheated and used. I felt compelled to let Chysler know how one of their dealerships Pine Belt Chrysler was conducting business on their behalf. Respectfully Yours Walter

I have a 2015 Jeep Patriot with 92,000 kms . that I brought to a dealership Scarborotown Chrysler for repair because I can hear a whining noise when I'm driving. I still have a warranty for my power terrain. They told me that bearings are not included in my warranty but the piece of paper that I got from one dealership where I registered my Jeep says my power terrain covers bearings but Scarborotown Chrysler refuse to honor it saying their system only covers engine and transmission. Please help me with this issue . Please reply on my complaint ASAP.. through my email.thank you

My 2014 ram 2500 is crap . Engine blew at 80 000 and transmission at 102 000. You did pay for half transmission cost , but considering it's my 2nd new ram I've bought thought you could have paid 100 of cost only 2 000 miles over warranty. Why would I buy from you again. ?

I'm on my second Town & country why in the world would you spend the extra $2 to put a dipstick in the transmission so I don't take to a dealer to check it I just spent twenty bucks for an aftermarket dipstick this should not be

I have a 2015 Ram 2500 , Gas with a automatic transmission. Took my truck in to Fremont Motors in Casper Wyo, ( where I purchased it ) My truck felt like it would not shift correctly. They fixed the wheel hop system??? They also serviced my transmission. A week later the transmission went into limp mode. They put a manufacture transmission in. Then it would not shift correctly and they had to rebuild it. That evening the shifting problem accrued again. Took it back the next morning and took the mechanic and service manager for a ride and showed them what it was doing. Went back and hooked up a laptop. Then went for another ride. Did not fix the issue. Took the shop foreman and mechanic for a ride. Still not fixed. Left truck and 2 days later the service manager said that there was nothing more they could do at this time. But made the comment that it was safe to drive. I have spent around $6000.00 and my problem is not fixed. I have bought 3 new vehicles from this location. Besides myself there are several people in the Casper , Douglas area that are extremely upset with Fremonts service dept. My next truck that I am currently pricing out will come form Casper GMC right next door.
John Lafferty 307-262-1894

I had an accident December 30th 2018 in my 2018 Jeep Wrangler
I HAVE STILL NOT BEEN able to get my car back due to 8 weeks of my mechanic NOT being able to receive a seat belt form this company

I now have over $4000 in rental car
AND every week we are told you are sending the seatbelt

No one seems to know what is going on. Everyone gives a different answer and I have a jeep sitting not able to be driven for over 3 months

Going to look into filing a small claims against Crystler

I recently purchased a 2019 Jeep Cherokee from the Chrysler/Jeep dealership in Lawrenceburg Ky., Have no complaints about the way the Sales people handled the transaction other then I never seen any figures until the signing. The vehicle in question had a total of around 9000 miles, which was okay, inspecting the vehicle was almost impossible as it was at night but we assumed it be like new. Taking possession and being to inspect
it a couple days later, we found burn holes in the back seat and paint ding marks in the front door handles, in speaking with the salesman he said
to bring it in, closer inspection we found burn marks in the ceiling in the back seat, he spoke with the Assistant Manager who took pictures of the
vehicle, then he informed me they had someone that could do the repairs but we would have to pay for it and then he informed me that the handles
on the car probably was done when we parked in Walmarts parking lot. I traded in a truck that I had driven for over 8 years their never was a chip mark on the paint no place in fact they bragged how good the truck look and run. But I have pictures of the place they had this jeep parked among
other vehicles that you could not even open the door a quarter of the way. We do have pictures of all of it. Look you must understand I am 75 years
old and this will probably be the last vehicle I purchase (by the way I or my wife smoke), just didn't like the attitude we received.

02.12.19
Brought my vehicle back to the dealership AFTER the radio had already been replaced. The audio has continued to go out; sometimes lasting 30+ minutes. The car was also in because it had “completely shut off” while in drive in the middle of intersections and/or at stoplights. At this point, it had happened 4 times. TJ informed me that he was unable to fix it and that it was the matter of a software update. He scheduled my car to be looked at on 02.19.19.
02.18.19
I dropped my car off at services in Aurora at 3:00. I was given a Dodge caravan to use as a rental. I was told that they would look at things and give me a call.
02.20.19
No call/update from the dealership.
I called service and talked to Mike. He informed me that they were still waiting to hear from Chrysler and that they would keep me posted.
02.22.19
No call/update from the dealership.
I called service and talked to TJ. He told me that Chrysler told them that the software update would not be released until 03.04.19. TJ explained to me that they would get it on the 5th and then install it in the car. They would then need to test drive the car to make sure that t had fixed the problem. He told me that they would call me when it was done.

I then called Dan Spooner, the salesman who sold me the car. I explained everything that had been happening with the car and how I was concerned. I also expressed my dissatisfaction that nobody from service ever seems to call me or keep me updated. Mr. Spooner was very sympathetic and apologized for my inconvenience. He gave me his word that he would inform the manager (Mike) and that he would be giving me a call today.
Mike called me about 20 minutes later and explained that they were waiting for the software update from Chrysler.
03.06.19
The software from Chrysler was supposedly released on Monday (03.04.19) and nobody from the dealership has called me.
I called and left a voicemail message (7:30am) for TJ to call me with an update on my vehicle. No response. I called TJ back again (11:30am) and left TJ another message. TJ returned my call within 10 minutes. He said that they were doing nothing with my car. He went on to say that they have 2 other pacificas in for the same reason and that he was using one of those as a “guinea pig” and installing the new software. I said that was fine and that I would call him tomorrow (Thursday) to see about my car. TJ said that they would need to install the software and then test drive it, therefore, it would probably be more like Friday. He said that he would call me.
03.08.19
2:00pm and no call from TJ.
I called and spoke to TJ. He told me that Chrysler said to hold off on installing the software because it was not fixing the problem. TJ said that Chrysler suggested turning off the automatic shut off to temporarily solve the problem of the car shutting off. I was not happy with that response. TJ then asked me to give him till Monday (03.11.19) morning and that he would give me a call.
03.09.19
I called Mr. Spooner first thing Saturday morning. I explained how I had been patient during this whole process, however, I was beginning to get irritated. I told him that I am upset with the lack of communication and it had been 19 days since I dropped my brand new vehicle off and it has yet to be serviced. Mr. Spooner again was empathetic and gave me his word that the manager (Mike) would be giving me a call first thing Monday morning.
03.10.19
I emailed Chrysler Corporate to voice my concerns. I explained that I purchased a brand new Chrysler Pacifica in August 2018 and explained all the issues it have had. I also explained how upset I was making a $609 a month car payment on a car that I have not had in 19 days.
03.11.19
No response from TJ.
No response from Mike.
03.11.19
I received a response from Belinda at Chrysler apologizing for my dissatisfaction. She explained that due to the nature of my concern, she was forwarding it to their Case Management Department and that someone would be reaching out to me in 1 business day.

Hello Karen,

Thank you for contacting the Chrysler Customer Assistance Center.
I can understand the dissatisfaction that you feel, given the unresolved issues you have with your vehicle. I want to guarantee that we take the appropriate steps to ensure your concerns are addressed, and ultimately resolved as best as possible.
Your email has been reviewed and, due to the nature of your concern, I have forwarded your case to our Case Management department for their attention and response. They will reach out to you within 1 business day.

Escalating your situation to a Case Manager will provide the dealership and yourself with an individual who will review your concerns, then assist you and the dealership in exhausting all available resources to have the issues you are experiencing addressed and resolved.
It is our hope is that this escalation will provide you the best opportunity to address the problems that you are having.
Thank you again for your email Karen. Please do not hesitate to contact us if you need any further assistance by calling us at 1-800-247-9753.

Best wishes,

Belinda
Chrysler Customer Care
03.12.19
No response from the Aurora dealership.
No response from Chrysler Corp.
03.13.19
No response from the Aurora dealership.
No response from Chrysler Corp.
03.14.19
I called the above corporate number for Chrysler. The first person I spoke to said that without my VIN number, she could not assistance. I explained that I have been without my vehicle for 24 days and I did not have that information. I asked to speak with a supervisor. I was put on hold for 21 minutes, which then I was disconnected.
I called back and spoke to another person. She informed me that my Case Manager was James and then he tried to reach me on Tuesday. I asked her what number he used and the last four digits that she provided me were incorrect. I gave her my number which she then emailed to James.

03.14.19
Left a voicemail message for TJ (10:13am)
03.14.19
(11:18am) I spoke with Mr. Mike Micaletti (service manager at Aurora dealership). He was extremely apologetic that no one had been in contact with me. He took ownership of that mistake and said that he thought I had a case with Chrysler and that they were in contact with me. Mike told me that CHrysler is still looking for a solution and in the meantime have suggested giving people back their vehicles (has 15 on his lot) and asking them to turn off the automatic shutoff. I asked Mike if I should pick my car up and he told me to hold off. He said that he was aware that they have had my car for 24 days and would be talking to James from Chrysler and that one of them would be giving me a call back asap.
03.21.19
NO CALL FROM EITHER PARTY!
(about 2:00 pm) I called Chrysler Corporate and asked to speak to my case manager, James. I was told that James was not in but would be in this afternoon. When I asked to be transferred to his phone line to leave him a message, I was told that he did not have voicemail. I AGAIN left my name and number and was told he would return my call.
03.22.19
NO RETURNED PHONE CALL
(1:52pm) I again called Chrysler Corporate and provided them with my case number - 58165268 and asked to speak to James, my case manager. I was told that James was on the other phone line. When I asked to speak to a manager, I was told that was not possible and that I could leave my name/number with her to give to James. I asked if he had an extension number and was given the following: 3020159 and told that I SHOULD CALL BACK in 10 minutes. I told her that this was the third message that I was leaving for James and that I expected him to call me and not vice versa.

(1:54pm) I called Mike Micaletti (Aurora Chrysler dealership) and expressed how upset I was. I reminded him of our conversation that we had 8 DAYS AGO and was told that I would be hearing from him or James or both asap. I informed him that I never heard from either of them and that I STILL have not heard from James. He apologized and told me that he had been in contact with James and he understood that James had contacted all of the people whose vehicles are affected by this software update. I let him know that he DID NOT contact me! I reminded him that I have been without my new vehicle for 31 days and Mr. Micheletti's response was , “Well, you do have a rental car, correct?” That statement was insensitive and I let him know that I have made two car payments (over $1200) since that had my car. I am paying for a car that I do not have!
Mr. Micaletti told me that he was going to call James and call me back in 10 minutes. (2:38pm) IT HAS BEEN 46 MINUTES AND I HAVE YET TO RECEIVE A CALL BACK!

(2:48pm) Mr. Micaletti called back. He said that he was on hold waiting to talk to James and eventually hung up. He told me that he spoke with James two days ago and told him to return all of the vehicles; engineering deemed that car safe to drive as long as the automated shut off button was off. I reminded him that he told me that 8 days ago but he wanted “didn’t feel comfortable” returning my car to me since I would be driving my kids around. What changed? Mr. Micaletti told me that Chrysler would no longer be paying for the rental cars. I again reiterated my disgust and said that I would be in on Monday to get my vehicle.

i bought a new 2016 Grand Cherokee Anniversary edition it only has 24,000 miles on it and i had it in for oil change my dealer told me i need tires i told my son and he looked and sure enough it does my problem is that for a new car and i only drive it in the winter about 6 months a year and it needs tires most tires last 60,000 so do you put cheap tires on i think i should get some kind of compensation.

Traded our 2015 dart in on a 2019 Jeep 11 days ago, but just made another payment on it ! I called the bank and it has not been paid off yet but it is for sale on their lot !

On January 31, 2019 I called Decozen Chrysler dealer in Verona and spoke to Frank Russo in service regarding my 2015 Chrysler 200 not shifting gears. He told me to have the car towed to the dealer so the car could be diagnosed. The car was towed to the dealer Fri morning 2/1/19 and was told the car couldn't be looked at until Monday 2/4/19. Frank Russo called me Saturday evening 2/2/19 letting me know the car was diagnosed and I could have everything done by 5pm. He stated the car's computer needed to be re-programmed, a new battery, 4 tires, a wheel alignment and the key fob needed new batteries. I told him to let me run that pass my fiancé and I would call him back. I called Frank back and told him I would decline the services and I would have the car towed back to my home. He than stated there would be a $150 diagnostic fee. I had my fiance call him regarding the fee. I was never told there would be a fee to have my car diagnosed. After going back and forth, Frank told my fiancé he would not release my vehicle until the fee was paid. Frank thereafter, left a voicemail stating he spoke to the service manager and to not worry about the diagnostic fee. He would leave my keys and paperwork in the dash and to not come back to the business. I have worked in customer service over 20 years and this is not how someone should be treated. I trust that this is not the way that Chrysler does business and that you will mention my concern with Frank Russo about the incident. My contact number is 973-493-6559.

after 1 year of trying to get my local dealership to give me an appointment to get the two ea recall issues on my 2009 jeep jk unlimited repaired, one for the clock spring in steering column, and 2nd for the fault concerning the airbag system specifically the front passenger seat dash bag having a tendency to go off without impact, and the fact that my airbag light is now permanently on. I was finally able to get an appointment set for said repairs to be made and was informed that the dealership had the parts available on hand to make the repairs, today was to be the the day for said repairs and I was told this was all repairable in 1 day, 1/24/19 I had the jeep at dealer at 7:30 am as specified and allowed them the day to make the repairs, I was informed at 4:45 pm that they hadn't touched the jeep and wouldn't by the dispatcher slash formen claimed, service manager conveniently unavailable for consult. and further I did explain that I needed my jeep for work and I took the day off to allow them said time to repair my jeep but could only allow today, I was told all would be handled no problem. well it appears that's bullshit, because they never even touched the jeep, appointment was made well in advance, then I was told oh well youll have to leave it, id explained that wasn't possible I need the jeep for work.
I've asked when I picked the jeep back up if I wanted to reschedule appointment, I said please have the service manager call me and ill consider rescheduling then. I believe the local dealer "Genes Chrysler of Fairbanks " has no intention of a timely repair and considers wasting my time fun for them, entertainment. No rush we aren't making anything on the job cause its a recall repair issue. this is unacceptable to me and shameful customer service. I am buying a brand-new pickup this year for my wife it wont be a Chrysler product now and I wont even test drive them because the local dealer is not dependable and not understanding of there customers needs even when the customer goes out of the way to attempt to give them all info and pre sets appointment to there specified date. do not waste my time I don't have to purchase anymore of your vehicles of which average cost of the new one would have run in the 50,000 range , yes your losing a customer, Id suggest something be done about this issue thought I expect this to be ignored honestly.
In anger I guess WA Bucky Martin 907-699-6138
ps I wouldnt give any stars but it wasnt an option Im pissed.

CALLED IN A MADE A COMPLAINT JANUARY OF THIS YEAR .I WAS GIVING THE COMPLETE RUN AROUND FROM A SENIOR REP. I WAS CALLED BACK VERY PROMPTLY WITH "GREAT NEWS WE ARE GOING TO FIX YOUR VEHICLE WITHOUT FACTS ".I M ALSO GOING TO COMPENSATE YOUR RENTAL AS WELL.tHAT WAS TWO WEEKS AGO SINCE I SPOKE WITH VP IVE PLAYED A BACK A FORTH GAME WITH THE DEALER. IVE SINCE I PURCHASED THE 200 CHRYSLER ITS BEEN A COMPLETE NIGHTMARE .EVERYTHING THAT COULD HAPPEN TO YOUR CAR HAS HAPPENED FROM AC SYSTEM,TRANSMISSION , ENGINE REPAIRS DONE BEFORE I HIT100,00 MILES,CURRENTLY IM EXPERIENCING THE SAME ISSUE AND NOT GETTING ANY HELP .IVE EMAILED MAINTENCE RECORDS WITH NO CONFIRMATION OF RECIEPT.INSTEAD I GOT BACK LASHED BY VP STATING THAT I DIDNT HAVE ENOUGH MAINTANENCE HISTORY WHEN THE DEALER HAD MY CAR MOST OF 2018. THIS IS VERY UNFORTUNATE BEING THAT I ONLY HAD THIS CAR LESS THAN 4 YEARS AND STILL OWE 12,000 TO FINANCING .IF I KNEW BUYING A BRAND NEW CAR WOULD GIVE ME THIS MUCH GRIEF I WOULDVE PURCHASED A PREOWNED VEHICLE.THIS IS SO UNFAIR TO THE PEOPLE THAT HAVE PURCHASED 2014 CHRYSLER 200 AND WASNT ABLE TO ENJOY INSTEAD WE GET THE PLEASURE OF SITTING IN THE SERVICE DEPARTMENT SINCE PURCHASE. MY CAR IS CURRENTLY NOT WORKING BECAUSE OF THE SAME ISSUE THAT WAS ALREADY REPAIRED ONCE

I went in for an oil change and inspection on my 2017/ 300 on 01/08/2019, here in Roanoke va. jeep, dodge. the oil change was completed and the customer service rep informed me that I could not pass inspection on the front tires. however, he had a deal for me on the tires; two for 134ea.
I told him I would get back with later, as my inspection sticker did not run out until the end of the month. instead, he placed a rejection sticker on the car and told me I had 15 days to get it right. Now, as a preferred customer I would have expected him to say look your car will not pass inspection because of the front tires, therefore I am not going to do the inspection now and charge you. That's why am pissed off, he did not have to reject car ,as I had a whole month to get my car right. THATS WHAT PREJUDICE LOOKS LIKE, NO MATTER HOW WE TRY TO HIDE IT.

2006 Convertible PT Cruiser was taken in on Thursday, November 8th by Patton’s Towing & Body Shop to Goodwin’s Chrysler Dodge Dealership in New Castle, Indiana. The car was taken in because of the engine light was on and the main reason was the car was not heating and air conditioner was not working very good in the summer, Patton’s thought it was an internal water pump in which they did not feel confident to pursue so they took it to Goodwin’s.
Car was estimate was sometime between Friday, November 9th and Tuesday, November 13th for $1800.00.
Car was beginning work on Tuesday, November 13th.
Car was done on Monday, November 26th. When I started the car; in addition, the car was left on empty. I went back in and showed Joe Smith (general manager) the engine light was still on. The service department had already left because it was after 5:00 pm, but Joe would tell the service department, left the car to be looked at again.
Seth from service department called on Wednesday, November 28th and said they think the engine light is off. In addition, that is the same day that the check I wrote was cashed.
Picked car up on Thursday, November 29th, Drove to Kroger to get gas because car was on empty, then drove to Walmart, in New Castle approximately 4-5 miles noticed a puddle of oil, when I came back to the car, so I brought the car back on the 29th for a tremendous oil leak. Should Seth in the service department, in which he was not even going to look at the leak, Caused by the valve gaskets, in which they fired the employee for shoddy work. Which caused oil to be on the exhaust system. The car had to redone and they had to get the oil of the exhaust system because the smell was going into the car.
On Tuesday December 18th Seth called and said that they got the smell of the exhaust, and they noticed an oil leak in the oil pan and they would fix the oil pan leak at no charge.
Now it is Thursday, December 26th and my wife talked with the General Manager, Joe Smith, and what they are going to do it about this a week to fix the oil pan seriously. We have been without the car for 6 weeks, have made two car payments, was never offered a car to drive. My wife told Joe the same thing that I am writing you. I called Joe at 3:30 because I had to leave for work and left him a voice mail and ask him if he had discussed with the service department our complaints. Later Thursday, Goodwin’s called and it was Tim Prichard head of the service department, he was unaware of the problems we have in countered, he did not know that we went twice to pick the car up, paid the bill a month ago, and was never offered another car to drive. All he would keep doing is apologizing, I am sorry that’s not working, my wife and I are over it. He repeated the same thing Seth told us about the oil pan leak a week ago. So why wasn’t the oil pan fixed between Tuesday, December 18th to Thursday December 27th.
Tim gave a long excuse of what it took to fix the oil pan leak. All they kept telling us is about the guarantee about all the parts, personally I don’t care about the guarantee, if they think I would take anything back to them, they are very misguided.
In addition, on the Thursday, November 29th when my wife dropped my off, because we thought the car was fixed, my wife went home, about 15 miles. And when I drove the car back to Goodwin’s I needed to get home to go to work, I had to drive the general managers’ truck home and he picked it up later that night. That day they could have offered me a car to drive, but they didn’t.
In my 58 years on earth I have never been treated this badly, I am appalled that the dealership does not have certified employees. We have talked to our lawyer and he wanted us to see if we could work something out with Goodwin’s. I have yet to contact the BBB.
Sincerely,
John David Murray

On 12-1-18, I took my 2014 Ram 1500 for an oil change and a recall notice I received. I left the dealership 2 hrs. later with my truck, under the assumption that everything was done correctly. WRONG! Besides having grease hand prints all over the front of my truck, when I got my truck back, I later noticed that my truck was leaking oil. Something that me less than 7000 miles truck had never done. I got under my truck only to realize that the oil plug bolt had been forced in at an angle, causing the oil leak. Which meant that the oil pan and plug bolt had to be replaced. So I contacted Vicky the initial service advisor so that I can take my truck back. Due to my hectic work schedule, I had to take it in the following Saturday 12-08-18, Vicky wasn’t going to be there she made an appointment with Maria, the assistant service manager. I went to see Maria on Saturday at 11 am, she passed me off to another service advisor Ozzie. I showed both Maria and Ozzie pictures of what was done to my truck, they agreed that the bolt was forced in and the oil pan had to be replaced. They said that they had to order the part on Monday and replaced it. I left my truck and was given a rental. I explained to Ozzie that the last time I was here my truck was left with grease hand prints all over. He told me he will make sure this time they would wash my truck before I pick it up. So on Monday 12-10-18 @ 430pm, I get a call from Ozzie saying my truck was ready. I never received a follow up call to let me know that the oil pan was in stock, so I was a little skeptical that the repair was actually done. I asked Ozzie, if I can see the new oil pan to verify the repairs were done when I pick up my truck. He said yes, I asked if he had washed my truck as he had stated. He said yes. On Tuesday on 12-11-18 in the morning I went to pick up my truck. I went to the cashier to obtain my paperwork. The paperwork stated, “customer complained of oil leak, inspection revealed oil pan was warped.” My oil was not warped, it was damaged by the negligence of one of your mechanics. I have the pictures to prove it. So they lied on the initial diagnosis of the truck on the paperwork. As I was waiting, in the service department, an older gentleman approached me and asked, “are you the one that wants to see the oil pan?” Never introducing himself and acted as if I was bothering him and he was doing me a favor.

So let see if I get this right, I brought my truck in for service, your mechanic was negligent and damaged my oil pan, I loss the use of my truck for a week, until I can bring it back, not to mention waisting another Saturday dealing with this, away from my family, and I get attitude from your service manager.

Yes, the older man who approached me was your service manager. Then my truck was brought around and I noticed that my truck had not been washed as Ozzie had said. I was lied to by both Ozzie and the porter, they both claimed that it had been washed. Ozzie said, we don’t normally wash vehicles, then why tell a customer something then lie about it. Ozzie finally had the porter wash my truck and bring it back. Then Ozzie had one of the mechanics put my truck on a lift so that I could verify that the oil pan was in fact replaced. I am not at all happy about how this matter was handled or I was treated. Please feel free to contact me in reference to this matter.

I bought a new 2016 dodge grand caravan in oct 2016,at naplelton north lake blvd in in west palm beach florida,a week ago I had a flat and discovered I had no spare and no lock wrench to remove the tire, I called them they should be one in the van but there wasn't so I had to pay a tire store that was near where i was $60 to cut off the lug. I went to the dealership and they said I had to order one and I said no, so they removed the other locked lugs and put on regular ones,then I asked why I didn't have a spare,they said most new cars don't come with spares, which made me mad because they could have told me that when I bought it. I am a widow on my own and if I had a flat on a dark street or in the middle of nowhere, I would have been danger,because of this I will never do business with you again

My complaint is about a life time powertrain and seals and casket warranty. I took my car in at 100000 to have it inspected and was told that I was good for life 4 years later I was having an issue with my oil pan after looking it up to see if it was covered under the warranty and I noticed that I also needed to get it inspected within 5 years at the time of the repair I asked if they could do the warranty inspection they told me they could. After the repair I thought I was go till 2020 before my next inspection. In October I went in to look at a new Dodge Ram truck I loved the truck and the price on my way out I stoped in at the service department to see if my warranty would cover an emissions issue the kid informed that my warranty was no longer available because I didn't have my car inspected two months before or two months after 5 years.the inspection they did was just a 21 point inspection letting me think it was taking care of. First thing I did was call the warranty department the first girl I talked to agreed that it was a misunderstanding and we needed to get it reinstated the second guy I talked to said there was noting they could do for me and pretty much have a great. Not only did I not buy that truck yet I'm having second thoughts after the way this was handled. I'm sure I will never here back but I still need to send

I leased a new dodge ram in 2016 (which I will be purchasing when lease is over) I had Lafontaine dodge in Clinton Michigan (formally O'hara dodge)install ram mud flaps I purchased at dealership who installed. Since then I noticed rust and damage to my truck due to poor workmanship and design. I took my truck into them a couple months ago and they said they would not do anything to fix the problem. I asked them to remove flaps and inspect which they did not. attached and photos I took. there should be 12 photos sent.

thank you,

Jeff Ross

2011 Dodge 3500 got "ABS" light and "service 4WD system" light when traveling on I79 in WV. Pulled over, minimum brake performance and clicking sound. Had it towed to the dealership where the truck I purchased this truck new. Country Club Chrysler Dodge Jeep Ram, 1251 Milford St, Clarksburg, WV 26301. This happened on November 05, 2018 noon time. The service department in the dealership told me "we will try to squeeze it in this week, at the moment we can SCHEDULE for beginning of December. And they did not offer to schedule the truck... So now they've had the truck for 15 days and were not able to look at it and they do not know when and even if they will be able to repair it - and to add insult to an injury they can now schedule for mid-January although they would do that... Service manager, Shawn, was irritated because we had the balls to inquire about the vehicle status more than once.

We found another Dodge dealership in Whitehall, WV, having the truck towed in today, scheduled service for December 01, and also found out there is a recall for this truck. Not mentioned in Clarksburg place at all.

What a level of service and honesty from certified Dodge outfit - it almost looks like the certification is useless..... Oh, there is no management in the dealership to speak to either, never available, and no contact given.

Took the dealer three weeks to replace a transmission on my 2013 Grand Caravan,which I was told it will take approx one week. Chrysler only provide courtesy car for the last week because it was taking too long and due to my complaint, and I had to get a rental car which the extended warranty company only provide one week rental, so I ended up had to pay for one week of car rental out of my own pocket. My previous 2002 Caravan was purchased brand new and had terribly gone through three transmission replacement by Chrysler back then. In 2013, I thought I would give Chrysler another chance as I expect that this kind of transmission problem should be taken care on this newer version of caravan, but nightmare happened again right after the warranty expires that the transmission broke down on me again. On top of being very upset about the same problem on my second Caravan, I also realized that Chrysler is not willing to cover your lost on car rental payment even though the delay on the transmission job was their problem, which regards to me as ultra poor customer service. All these sum up a conclusion for me that I, or anyone I know off should stay away from Chrysler.

Have had our 2015 dodge ram 2500 deisel to the dealer, Lawley Dodge in Silver City, NM three times for the engine light on and exhaust system regeneration at 100% full message. Thire time they replaced engine coolant reservoir which had a hole in it, the engine light is still on and also the regeneration message, and charged us $999.49. Told us a sensor is out and on order. Why didn't they find this problem the last time we were there when they found nothing and told us to drive it harder to get it to regenerate! Sent us home. I feel there costs are outrageous for a 2 hour job and we still have the engine light and regeneration message!

bought a 2019 jeep Cherokee Latitude Plus in July. in Sept paid 78 dollars for normal oil change, then last week I get a letter in the mail for two recalls, one being that the manufacturer had the wrong oil in the engine and that it could cause knocking in the engine. So now I have to take it in for a complete oil change again so I am out that money, and I have been hearing knocking in the engine and I am sure the I will be told that there is nothing wrong. so late when my engine fails (which I am sure it will after having to have my 200 left head changed after you sold the car with a known issue eith the machining of the head) and I will be up shit creek. I will have to evaluate future purchases from Chryslers again.

I took my vehicle to romano Chrysler jeep in Fayetteville new York to check why I have a seat belt service light on. I have a 2014 jeep grand Cherokee with a lifetime warranty contract, they said they would have to do a diagnostic to locate problem and no charge if covered. They said it was not covered because they said I had a bad harness under driver seat and it was not covered because the small tab that holds the socket together was broken, that's total BS, if it was broken than they broke it, they are the only ones to work inside of my vehicle. I have purchased two vehicles from this dealer, never again. These dealers should not be allowed to pull a scam like this

I have had to replace the heater hose assembly three times on my 2008 chrysler town and country 3.8, in 2013 at wells motor company,on 06/07/13. invoice no.chcs157024 , and at jeff wyler eastgate auto mall batavia, ohio 45103 in , 08/20/15 , invoice no. chcs834740 , and again at kings chrysler jeep dodge cincinnati, ohio 45249 , on 10/16/18 , invoice no. 553947 , I would have thougtht chrysler would have made this part good after it was replaced the first time , but it wasn't, this is the third time,it is very evident this part has bad enginering for it to fail this many times.the least chrysler could do is make this right by reimbursing the cost.. thank you Dan Geier.

Back in February I was experiencing some issues with my 2001 Chrysler Sebring coup convertible lXI I brought it to the only dealership I am aware of here in Florida and put my utmost faith in getting the job done. The symptoms was that there was ticking coming from the upper part of the motor and the car would not start. I replaced the main computer as directed by one of the mechanics and still did not start so I had to have it towed there. I had phoned in prior to getting the car towed there and was told the car would be looked at and I would receive an estimate on the repairs. At the same time I was told that it can cost about $2000 to fix (which seems to be a regular routine the managers tell clients)... Well when it got there they had no recollection of the car being there nor did know where my car keys had gone after a few days... I drove out to locate the keys and start the process... Well in this time I was told there are only a few people in the shop that fix these older cars because the newer guys do not know much about how to fix the older cars and the one guy they rely on is going on vacation. Well I received a call my car is ready to be picked up. I arranged a ride so I can go get the car and paid for the work done to it (which I had used 2 separate credit cards and cash before it was all said and done). Well after paying for it I went to the lot to go get it and I started the car and it died, started the car and it died again, this went on for a few minutes and there was extreme smoke coming out of the tail end. I went back inside and spoke to the service manager who was replacing the original service manager who had just gone on vacation as well. I was really ticked off because I spent not only my time but other peoples time as well not including the cost to go pick up the car. The woman (who no longer works there) apologized up and down and promised it would be fixed. Well again I was not being called back to let me know what was going on and was given an estimate which included having keys made which was originally understood. This ordeal went on for about 2-3 weeks total. On top of this my name was incorrect on all the invoices and was supposed to be fixed. Finally I get a call saying that the car was fixed come pick it up and here is a bill for the keys and such for another $300 which included other worked performed which was not a part of the job. I was ticked and told the rep that I should have received a call to let me know of any additional charges and such and at the same time reminded him that the keys was a part of the original estimate for the car when they had to reprogram it and such it was included in the cost then. But he would not turn over my keys unless I paid him so reluctantly I had only $200 left in my pocket because I thought all was supposedly paid for. he agreed to accept that and I told him I would have the manager who agreed to the cost look into it when she returned from her vacation. well several weeks to a month went by and I received a partial reimbursement for about $150 of which I was overcharged. A few months later I was having starting issues with the car brought it to an autoparts store to show the clerk what was happening and it started to smoke and catch fire. the ground was not properly attached at that time so had to make repairs to that and snip a good foot off the wire because of the damage... I could not get the car to start several days later so again I called into the dealership to be chastised by Matt on the phone telling me that I only paid $200 to get the car fixed last time and then there was $150 reimbursed after telling me oh here is your record we only show the one transaction... None of which had anything to do with the current situation nor should have been even brought up because he was not the one handling the issues back then. I had towed the car back there telling Mark what the codes were that I got from another service garage and also mentioned that the keys were getting extremely hot to the touch when starting the vehicle (which later I was told by my other service mechanic that it could have been caused by the ground not being secure properly). well that famous saying this could cost you up to $2000 comes out of his mouth just like the other service manager previously... Both times had to pay for an analysis as well on top of the additional cost. Matt had also told me that they get $138 per hour to fix cars charged me $262.50 for a starter labor charge was $237.92 and an additional charge of $10 for reasons unknown and tax $33.18 total repair of a starter $543.60 and at that when I got the car returned they hooked up a wire on the air filter but did not properly put the airfilter in place nor secure the hose to the top of the motor either so when I took the car down the street I had to pay another mechanic to fix that after paying over $500 from Arrigo Dodge Chrysler Jeep Ram 5851 South US Highway 1 Fort Pierce, Fl 34982

i have been a faithful customer at Milton Chrysler Dodge jeep for many years no , i am sad to say that the new service department group is anything but efficient , i have been asking the service manager about door hinges for approx. 1 year plus now and still no info not even an update i am done dealing with him , the people behind the service counter are very disorganized and seem to have no interest in the job they are supposed to be doing , failed to schedule appointments , and cannot even get contact information right , this dealership used to have great customer service but i am not going to continue going where i dont feel as if they care about the business or customers , i will now be looking for another place to take my vehicles , i know nothing will change i am probly only 1 person brave enough to voice my disapproval but i had to say something because this is not the dealership i am used to

First and foremost, your Customer Service is terrible. I have called your 800-992-1997 number and have been told my case has been denied by the case manager, yet the case manager never contacted me. I had to call back to find out what was happening to my case. I have asked repeatedly to have the case manager call us back but they have yet to do so and when I call back to find out why they just say the case manager denied the case. I am waiting on hold with your Customer Service as I'm tying this complaint out and they will not connect me to the case manager or any manager. This call ended up with the person hanging up on me because I would not disconnect until I spoke to a manager. The case:

On 15 Mar 18 I took my Jeep into Jacksonville Chrysler Dealership to have my oil changed. I was told by the dealership I needed an alignment although I felt no problem with the alignment, but since I was going on a trip back to Wisconsin I decided to do the alignment because your "so called" professional told me I needed one. I got an oil change, inspection, tire rotation and an alignment. I was never given any paperwork for the alignment yet they charged me for it. There were additional problems with the dealership too. During their work they blow a fuse that controlled our suspension system. We were approx. 40 miles out of Jacksonville (headed to Wisconsin) when we noticed our suspension system was not working, we had to turn around and go back to Jacksonville Chrysler to have that fixed. Once the suspension system was fixed we drove to Wisconsin and the Jeep didn't feel right so we took the Jeep into Chrysler World in Abrams (a dealership we trust) and asked them to recheck the alignment. They informed us the alignment was out and that the inside of our front tires were wore out because of the alignment. Jacksonville did an unnecessary alignment that they never provided us paperwork for, they did an inspection and tire rotation but never informed us there was a problem with the tires because there was no problem. The tires wore out because Jacksonville Chrysler screwed up the alignment. I have contact Jacksonville Chrysler and spoke to the Service Manager and all he said was that the alignment was done by specification. The tires are 60,000 mile tires and where fine at 22,935 miles when Jacksonville Chrysler did the alignment. We have less than 30,000 miles (half the life expectancy of the tires) and we have to replace them. All the evidence shows that the only reason the tires are bad is because Jacksonville Chrysler screwed up our alignment.

I ask that someone PLEASE call me back and discuss this will me because so far I have not received a decent answer. Cell phone 725-502-0603

I have been trying to buy a truck for over a week now. I located the truck I am interested in and it has been 4 days trying to secure this truck from a dealer in NJ (Nielsens In Andover) . I am dealing with Goldsteins In Albany Ny. I find it incredible that no one form The NJ dealership is returning calls to the Albany dealership. I am ready to buy a $ 50,000 truck and no one is giving me good answers other than calls are not being returned. I told the salesman in Ny that if I don't get a good answer by tomorrow 7/21/2018 that I would go to another manufacturer. probably Ford. Just a shame that this is how Chrysler conducts business. I have owned Fords for years and was ready to give Rama try. Not feeling very good about this now.

Mark

My Daughter in law and son's 2008 chrysler 300 was towed to
lustine Chrysler at 14211 Jefferson Davis Hwy, Woodbridge Virginia because I needed a thermostat bolt removed which was broken and I had put sealant on the holes around the area. I told Mr. Thomas Ramey (service writer) that I was replacing the thermostat because fluid was leaking from around the area and I did not want the engine to run hot. A few days later a Mr. Bryant Jones( Service Manager) called me telling me that we had water leaking from a expansion plug between the transmission and the engine. when I went to look it appeared to be coming from the passenger side . However I told him to repair it. a few more days Mr. Jones called stating that the water pump was leaking, I ask was there anything else wrong and he stated nothing else. Finally , Mr. Jones called saying the car was ready, the mechanic had pressure tested and test driven the car and everything was okay. We came to get the car and they gave us new keys . THEYSAID THEY DID SOME RECALLS WHICH WAS ALREADY DONE. My son left with the car to return home about five miles away and the car overheated. He called Mr. Jones and returned the car back to the dealer. We were told that we needed to contact chrysler corporation about the recalls which we had paid for in New York and concerning the problem that they said we now need a new engine.

I recently purchased a 2018 Jeep Compass and was told there is an air pump in place of the spare tire? I don't know who the genius was who came up with this idea was, but I would feel more comfortable with a spare tire, jack, and lug wrench. What happens if you're out in the middle of nowhere and your tire is shredded and you can't put air in the tire with the air pump??????????? This is not one of Jeeps better ideas. I am not a happy Jeep owner and would like this problem corrected. Other than this problem I am happy with my Jeep.

Sincerely,
Donald Martin

VIN # 2C3-CD7C99JH-331189 - 2018 Dodge Challenger Hellcat Widebody . This was a priority build to replace the one ordered in November of '17 after it was stolen from the Detroit lot . Still can't get a delivery date on the car above . Car was built over a month ago and can't get an answer where it is and when is it getting to the dealership - RT18 Chrysler Jeep Dodge .

Terrible way to do business trying to get an answer of where the car is . Very frustrated and disappointed and will cancel the order if the car is not at the dealership by Monday July 2nd .

We ordered a new 2018 Doge Ram 3500 Big Horn truck in February. According to the dealership it has arrived in Detroit, MI but for some reason it is not being shipped to the Tubbs Brother Dealership in Sandusky, MI. We would like to know what the hold up is on getting it to us. If you can answer this question or resolve the issue it would be much appreciated.
Sincerely,
John & Susan Weertz
Port Austin, MI
sueweertz@yahoo.com

I purchased a new 2018 Charger RT Hemi October 31st at Hendrick Dodge in Concord NC. Many issues have come up.
1) Car was delivered with 51 lbs of air in every tire. WHen I came back to the dealer they just joked that a tech must have a bad guage.
2) after the first week, the trunk release would not work, mechanism had to be replaced.
3) since the first day, the up shifting function ( while in the manual mode) has been a problem. While up shifting , I could be shifting from 3rd to 4th and the car would down shift to 1st or second. This was brought to the dealer, they test drove it, said it did not happen to them so they can do nothing. They also said they contacted Chrysler and Chrysler said there are no known issues like this.o The car is at the dealer again Feb 12th for this same issue.
4) after the second week, the car would not start. I had to call Chrysler Roadside Assistance to get it jumped. I went to the dealer and they said the car was delivered to me with 1 dead battery cell. A new battery was installed.
5) The car has been in twice for a Uconnect Message " Electronic Stability Control Malfunction". After all this you would think the dealership might offer me something like free oil changes for all the issues, down time, and my time to address these issues.
I have been updating the Service Manager about all these issues. I have researched the North Carolina Lemon Laws since the car has been back to the dealer 2 times now for the same issues.

I was charged $426 labor for installing a trailer wiring harness on my 2014 Jeep Cherokee. Originally the labor was going to be $225 but because I did not have a factory-installed tow bar I was charged more than $200 more. This, because an oval hole had to be cut in to the plastic on the back of the car, next to the license plate, in order to install the plug that would have gone into a slot in the factory tow bar. I spoke with the mechanic myself and gave him permission to do this. I estimated 1/2 hour extra labor. I was told this would take 3 hours additional labor to complete (???) . I was given a (supposed) $107.58 discount for some reason. I believe the reason was they couldn't possibly justify the 3 hours extra labor for having to cut a small hole in to plastic. $100 more for the job would have been plenty. Thank you.

http://www.deurspeetmotors.net/ This dealership tried unsuccessfully to charge me $1400.00 to change the fuel filter on my 2007 Dodge Ram 2500. I made an appointment for two days following a personal visit to their service department while on vacation in Michigan. We dropped off the truck and waited in the dealership. After a bit over an hour, the service writer came in the waiting area and told me he had bad news. My trucks filter assembly was not available any longer and required a new manifold and filter assembly. He showed me an invoice work order partially filled out showing $258.00for the filter and $752.00 for the housing assembly. The labor section was left blank but he stated he'd guess labor to be about $300.00 plus tax and disposal fees.

I told him to bring my truck out of service and I'd leave thanks. Der Speet Chrysler Dodge is a criminal operation that you are sadly represented by------I will never buy another Chrysler product and cannot wait to sell both of mine!!! My 2007 Cummins diesel trucks exhaust tail pipe rusted out within the first ten thousand miles and I was told Dodge did not make parts. I complained to you cheats and had to replace the entire exhaust at my expense----you and your dealers are crooks of the lowest order and I plan to spread the word to the entire world!!!! Damn you all!

Brought 2005 Town & Country in to fix the rear wiper that was not working and for a general checkup at Manhattan Chrysler. Got charged $2000 for a $50,000 mile service (at 42,000 miles) service is billed at $178 an hour at this location! This was without even replacing the rear wiper which would have cost another $600. The next day, the brakes were making noise, there was a rattle under the car when hitting bumps and the tire pressure service lights came on. Brought the car back the next day. They kept it all day ($20 cab ride each drop off). They said they needed new brackets for the exhaust system. I came back the end of the next day and they had still not gotten parts but I needed the car so I took it.

They would have charged me another $500 to fix what was not broken when I brought the car in.

I just brought it it a general auto repair shop to look at the noise under the car and the sound from the rear brakes as well as the rear wiper. They found rear brakes nearly down to the metal. They found loose electronics that had not been properly reinstalled when Chrysler worked on the transmission a few weeks before. That was the noise. They found a bolt and will fix it for $50. They will get the part for the rear wiper in 2 hours. They found the front all joint/control arm is worn and loose. I will get all of this done same day for around $800 vs the $2000 that Chrysler charged without fixing the rear wiper which is why I came in and creating new problems that were not there before.

I have had 3 Town & Country's over the years. Maybe it is time to leave Chrysler.

There is a recall on a alternator for 2013 300c, talk to many different people (Beth,Yolanda,Cara, and two others I didn't get there names and a live chat with Michael no one cares or want to help,I was promise to get call back and with information, my call seems to get drop after holding on for over 30 minutesI had a live chat with Michael he was rude and won't help... make me feel like I would never buy another Chrysler product every again. The recall have no parts available until nov, 2017, but the recall information I have said they would replace the part. I have a case # 32290698 and Ms Cara has NOT return my call and I left message. If this interest you you can call me or text me at 314-229-0918 my vin # is on one of the image sent. For me to repair the car it will cost about $1000.00 dollars, my car has been down over a week now. Not happy as a Chrysler Car Owner Derrick Clemons

My brand new Fiat Ducato was converted into a motor home by Vista in the Cape is giving endless problems. Purchased middle 2014 for my retirement. Vin number ZFA2500000250660 engine number FIAE04811889253. Developed problems in March 2015. Fuel injection failure & into limp mode. Cut a long story short almost a year on & still not resolved. The customer service is non existant & no urgency.