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Write for Us Dell Complaints Continued... (Page 2)
66+ reviews added so far. Upset? Call Dell corporate: 1-512-338-4400No Reviews
I bought this computer last fall. Within 8 weeks it was no longer charging. First the computer diagnostics told me I needed a new cord. Even though I thought I was using the cord that I had been shipped, I tried to buy another one in local stores (an afternoon shot). Then I ordered one online ( wasted money), because when it arrived, I got the same error message that I had been getting. The machine registers that it has been plugged in but does not accept a charge. I called India - waited while we worked through the guy's script - and he decided my battery was dead so I got a new battery shipped and a repair guy showed up to repair it.
Repair guy was ok but the battery still wouldn't charge - so he called India and waded through the guy on the other end and we ultimately got the part shipped that he thought he needed. Repair guy came back and installed it and now my computer would accept a charge. A day or two later (Jan 30), I flew to Mexico. The computer was working on airplane mode during the flight but would not boot up once I landed. I had to buy another computer in Cuernavaca because I needed one for the work I had gone there to do ($400 out of pocket). I got back to the states (mid February), waded through another of those script call to India things, and the guy in India decided I should ship it to you.
Ok - it was returned to me able to turn on - a good thing - but the sound wasn't working. A ran some dialogue box which says some part is defective. It only works with the ear phone plugged in. I don't want to send it back and deal with India again - It's not the India part that's irritating it's talking with someone who's reading from a script so we have to wade through their whole script before I can discuss the issue. And their scripted comments repeating back to me what I told them and their "Don't worry I'm going to help you with that." which is another line on the script.
Anyway - I don't want to mail it in again and have to take time with a third visit from a repair man. And now - this morning - I am again getting the signal that the computer is plugged in but not charging. I got a lemon. I want a replacement and I want $450 for the unnecessary cord I bought because your system told me the wrong thing to buy and the computer I had to buy because this one wouldn't boot up.
I bought a Dell because you guys have a reputation for having an excellent service contract. But it appears to me you have made a business decision to make a poor quality product and cover the one's that won't function with your service product. I would rather pay a little more and get a product that doesn't need repairs all the time.
Purchased an Inspiron 11 laptop in Dec., 2014, and have had multiple problems. In Nov., 2015, while still under warranty spent hours on numerous phone calls tried to get help. Worst consumer, help and service departments ever. Constantly transferring calls to people who don't speak or understand English well all the while thanking you for calling Dell. I am trying to get their legal department in Texas and no one has the phone number! I am going to sue them but they are making it very difficult.
I own a dell precision m6500 and was wondering if this item was ever recalled? have had nothing but problems , constant freezing, went online and discovered I'm not the only victim. I am not an it person but I've had it people work on unit and they say just to replace it. I need a new unit now and wonder if some type of credit would be issued toward a new improved version.
Purchased an all in one had a crash and tried to use dell restore to original. Program failed before completion and all apps not restored as well as sluggish performance. Over 10 hours on phone today 01/04/16. Talked with tech support 0102/16 for two hours and went thru diagnostics and they could not repair and refused any further help. This unit is still under warranty and is less than 6 months old. What do you do?
I recently purchased a Dell Inspiron 11 series 3000-3157 tablet as a Christmas present. After opening the box and turning the monitor on a blue line appeared in the left corner of the screen. I immediately contacted Dell customer service about the problem and wanted to exchange it. During the course of 1 hour and 2 minutes I spoke to 3 different people and that time of this email was still on hold to speak with a fourth person in the exchange department.
I am a very disappointed customer from India who purchased a notebook of dell 30 days ago. The notebook had faulty motherboard as audio port was not responding. I wrote an email to support team where a complaint id 921182299 was given to me on 06-Dec-2015. I tried calling all customer support numbers and none of them worked.
I tried calling all support numbers from Dell website and none of them worked hence I wrote on social media about this issue and then a lady (Named Sabina) from support team asked me to perform couple of troubleshooting steps to identify the fault. I performed every possible step and replied that nothing worked and she promised me for an onsite support which never happened.
There was no option left for me hence I went back to my reseller and reported about the fault ,and then a guy called support number from their end and logged a complaint 921211437 on 12-Dec-2015 and again I was promised for an onsite engineer visit on Monday which never happened. I am extremely disappointed now that I purchased your product which was faulty from day 1 and gave me trouble further and none of your support member helped me even though I had warranty on this product.
I was contacted by one of the scam companies indicating my computer had issues. Because they had my DELL service tag number for my computer I contacted DELL. I also within minutes started seeing a warning regarding a "Trojan" virus. I was concerned my computer safety had been breached and had a virus uploaded. I worked with the DELL technical support person who scanned my computer (which found no virus) and talked me into purchasing the Dell Concierge serves as well as adding the hardware warrantee to my computer which resulted in close to a 400.00 purchase that was put on my DELL account. A scanning program apparently was added to my computer. This program frequently made changes to the configuration of my computer such as changing my default search engine. I do not want the "bing" search engine on my computer with all the "child" inappropriate and junk new info where my children can just see or click links for. I prefer the basic "plain" google search engine without advertisements.
I also noticed during peak hours of using my computer that I would get a notification from the DELL concierge service that asked me to make changes to my hard drive. Which looks like DELL was accessing my computer remotely without permission. I worked with Dell Concierge services multiple times to try to get this aspect and as well as try to resolve a new issue of not being able to understand the technical support people. I asked about escalating my service to a supervisor and this was supposedly done but learned later it was not. The person on the phone made a mistake and stated they has already spoke to me which indicted the issue had not been escalated. When I told the person on the phone I believed they were dishonest I asked about another escalation and was told the call could not be given to anyone else at DELL. After searching extensively to find a corporate number at DELL and finally talking to someone else my only recourse was to cancel my DELL concierge serve and request a refund.
At this time I was informed I could not contact DELL anymore for technical support. I had to question this twice in order to get them to clarify that I in fact could contact DELL technical support for computer issues and that I was just cancelling the concierge service. DELL really needs to have a technical support group for each country they are in. It is really hard to talk to a person from INDIA or the Philippines over the phone and know you are understood or understand them. I have friends and family from both places and I don't have problems with them. I just think they need to make better choices in those they do choose. Only result...refund of my money...computer left with same issues and minimal support. I have been a long time DELL customer and made many purchases with DELL...DELL you have lost my loyalty and I will no longer recommend DELL for anything. This company is too hard to deal with and there is no Corporate support or connection available.
Called Dell Tech Support after purchasing 3 laptops. The software installed in the computers keep shutting down our router when switching websites. Tech was from India, barely understandable, and after and hour of remote review attempted to sell us a software service plan for $300 annually. Used bogus website identified issue that I resolved immediately after terminating contact. Would not attempt to fix the problem until we paid them. Also refuse to disconnect for extended period after being told we had no interest.
I bought a Dell laptop on the 22nd of Sept. and it quit working just tonight. Called the Logan Walmart 2610 and when they finally answered the phone I was told because it had been just 3 days longer than the 15 days they say I had to return it that they could not do anything about it. This policy stinks. This laptop cost me $499.00 plus tax and they won't even exchange it for me. I did not want any money back just another laptop. I have spent over $1,500.00 in the last 3 weeks and planned on spending a lot more. Customers are not told that they only have 15 days to return items purchased in the electronics dept.
There have been people that have gotten their money back after several months because they are friends with people at the store. The management team are rude and have bad attitudes and don't care if people come back and shop at this Walmart. I want to know if people will be able to return electronic items after Christmas that they have purchased on black Friday or will they be told no? I know that I will not shop for Christmas presents at Walmart for fear they cannot be returned after Christmas. When you spend that much on a laptop there should be more than 15 days to return it if it quits working. Walmart's return policy sucks.
I bought a HP Slimline for $319.42. It did not perform well and I returned it to the store on 12/09/15 The store did not have a replacement and I picked out a Dell 20" All-in-One and paid $277.82 difference. I was out of town and did not use the Dell from 03/09/15 to 06/28/15. The Dell computer needed a "Hard Drive" replaced. It was returned to me on 07/16-15. Now on 07/19/15 the same computer is "DOWN" again and the Pre-boot system say's the "Hard Drive" test was unsuccessful again. Now I have spent a total of $597.24. and still don't have a working computer. I am most unhappy with the staff at the store as the Geek squad just wanted to sell me a $200-350.00 contract. I had purchased a warranty on both computers.
My Dell Revue 8 tablet which is under a year old, kept saying shutting down. I couldn't fix it. I called Dell and spoke to someone who had a very bad connection. He said I had to pay $149 for a security package in order for them to send me a new tablet. He also said someone from customer service would call me within 24 hrs. Didn't happen. I called again the next day and spoke to a woman who said I had to pay $99 for a replacement tablet because of the cost of the technology. I paid 349.00 for a tablet less than a year ago and now you want another $99 to replace it. I'll buy another brand and put a 3 yr warranty on it for under 50.00. Never doing business with Dell again.
My husband purchased my Dell Inspiron 17 in October 2014 as a Christmas gift for me. I open it on Christmas and discovered the computer was moving very slowly (not my internet service) the wireless connected and disconnected every two to three minutes. The touch pad didn't work properly. I called Dell support and allowed the technician work remotely on my internet issue and check the touch pad setting. After 2 hours I was told the issues had been resolved. I tried to use the laptop and became frustrated because the internet sites had add ware now, the computer was moving slowly and the touch pad continued to not work properly. I was forced to use my old computer until I was unable to use it anymore. I called support once again. During this call I was told I had a software issue and it was not covered under warranty. They immediately went into their sales pitch and assured me that paying an additional three hundred plus (close to four hundred dollars) they would be able to fix the issues and I would have a one year warranty for software.
They took access of my computer and downloaded multiple programs and drivers. Once again the computer worked a couple of times but the issues was not fixed. It was a temporary fix. I finally called Dell Support to advise I wanted this new laptop replaced because of the issues I continue to experience. I was told I was not eligible for a replacement, exchange. I was required to allow them to work on it remotely again to diagnosis and fix the problem. At this point, I advised no I would not be wasting anymore of my time on allowing them to try to fix the computer since the last two efforts didn't resolve the issue and cost me an additional three hundred plus dollars for service that I shouldn't need for a new laptop. Instead of really trying to honor my request, they continued to enforce we must take access you can't have a replacement.
My final thought of Dell is I will never purchase another Dell. I will not recommend it to my family or employer anymore. The support team emphasized but didn't listen to what I was requesting their only focus was to transfer me from person to person without really understanding I work remotely and expected to have a reliable laptop to perform my job. It is sad Dell didn't work with me since they had documentation of the calls and support I received. My computer of 8 months has been a nightmare. It is really sad Dell does exchange or replacement a laptop to a customer who had tried to work with them to fix issues on a newly purchased laptop. Trashing my 1400.00 plus 400.00 down the drain. SAD!
Purchased a Dell XPS 27 on 8/21/2015. The purchase included premium support. On 4/28/15 I was unable to boot this computer, which has everything! I contacted Dell to provide support. They tell me that there is a hold on my service contract because of a disputed charge of $193.33. I have spent a lot of time on the phone with the service team and many departments in India and the Philippines about removing this hold. To no avail.
I have no way of fixing this, because I have no way of proving that I do not owe this money. No one wants any documentation, which I have. I have already proved that I do not owe this money to Capital One Visa. I have proof that the error is on Dell Sales department, who incorrectly charged me for this amount.
My suggestion to anyone is do not purchase a Dell!!! I certainly will never do that again, nor will any of my companies do that.
I have Dell's Concierge Service, a hardware warranty, and a software warranty with Dell. So they have contracted to fix anything that goes wrong. The fist time my computer crashed, they sent a technician out here three times before they finally gave up on fixing the machine and provided me with a refurbished machine. It crashed two weeks before the warranty expired. Dell screwed up with their Planned Obsolescence. It took me two months to get a refurbished machine. When the refurbished computer crashed, they again sent a technician out here three times. This time they gave me a new machine. But two months later, they either cannot or will not get it to work properly. They tell the BBB that they cannot reach me by phone. In fact they call me and hang up when I answer.I have spent over 30 hours on the phone with them, previously, with the lower level technicians, who are worthless and crashed my new machine. Finally got it escalated to the BBB Retention division. Sanjay was initially helpful and knowledgeable, but now Sanjay lies about his efforts to contact me and assist me. I want them to send a technician out here to fix the machine. I've wasted enough of my time.
They will not admit my pc has a hardware problem covered under the warranty.
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