Contact Dell Corporate

I PURCHASED TOP OF THE LINE XPS 13 INCH IN JAN OF 2018. I PURCHASED CONCIERGE TECH SUPPORT 24/7 AND ALL THE INSURANCE. I HAVE HAD MANY PROBLEMS NOW MY WORD PACKAGE HAS BEEN TAKEN OFF AND DELL CLAIMS THAT IT WAS NOT THE PERMANENT VERSION WHEN IT WAS. I HAVE SPENT FOUR HOURS ON THIS ALONE.

I DEMAND ASSISTANCE AND THAT MY WORD PRODUCT BE REPLACED AND THAT I BE GIVEN THE SERVICE I PAID FOR OR RETURN MY MONEY FOR THE COMPUTER AND THATS IT.

PATHETIC TECH SUPPORT. ESPECIALLY PREMIUM TECH SUPPORT MANAGER ANKIT ID NUMBER 1196326

NEED ASSISTANCE NOW
8652471316

I have Dell Inspiron 7000 series laptop under warranty. All off sudden the battery got no charging and laptop does not power up with out adapter. I have called and send laptop to repair and it came back with same problem. I resend it and later i was told that there is no parts, so I got replacement. And that had same issue and resend for repair , after a week I got it back with out repair.
I DO NOT GET A LOYAL SERVICE OR A SUPERIOR EXPERIENCE OR A GREAT VALUE FROM DELL FOR THE SERVICE.
Out of 12 months warranty period, my laptop was with dell for 2 months and still not fixed. When calling it is different people dealing with case and seems no one own my case. What a poor service.
My phone is(678) 925-9866

I have always been a Dell supporter and purchased products from you. After my latest purchase and dealing with your technical service and customer service people in India and the Philippines, this will be my last Dell purchase.
In April of 2018, 291 plus day ago, I purchase a Inspiron 3668 for my home office. In addition to the computer purchase, I also purchased 2 years of your Premium Service. I needed to replace my 10 year old Dell desktop computer. It was time. I am a consultant and travel almost 100% of the time and last year was extremely busy and I did not have time to set up the computer in my home office. It is a slow time right now and I decided to un-box the computer this past Saturday and set it up. I pulled it out of the box and when I started it up. It would not boot up. I spent 2 hrs with the tech group trying to get it to work when I had to stop working with them and ended the call. I took up the challenge again yesterday and spent an additional 8 hrs trying to get the computer to boot up with your tech people. After making so many changes to the software and them trying to get it to work, my new computer will not stay on to even get me the blank screen. I spent an additional 3 hrs trying to get someone who speaks American English to make them understand that my Premium Warranty Service Package states my computer has a 1 YR Hardware Warranty and the Accidental Damage Clause states that I can send it back for service of 1 qualified incident per contract year.

Your Indian Customer Service people where nice but they informed me that only the Technical Service People can authorize a tech to come out and fix my computer or a return to the Depot for a Dell repair. Your Tech people kept insisting that it was a software issue and they could fix it. One tech wanted me to get a stick, download Windows 10 on one of my other computers and then we were going to try to load the new one and hopefully it would work. I refused to do this. This is not the consumers issue to play tech to make your product work.

I finally confronted a Tech Manager and refused to do any more troubleshooting on my brand new Dell product. I paid for something that should have worked out of the box no matter how long it sat in my closet. After refusing again to work on the computer any longer, 9 hrs to this point, I read him the Premium Service plan that I bought and he is arranging to have a tech come out to my house and fix the bad hard drive that will not booth up.

The most frustrating part of this situation, is Dell is an American company, fly's the flag on your web site but supports the business from the Asia. I am well aware of the economic benefits of this business model but when you ask to speak with someone in the US, you should be transferred to a US part of Dell. I am tired of hearing from people who cannot make decisions to help a customer and are trying to take the cheap way out of the obligation of providing a working product.

I am expecting to hear from someone at Dell (US) to further discuss this issue. I still do not have a working computer.

Stan
734.306.3171

I have spent hours trying to talk to someone about a recent purchase that I am dissatisfied with and would like to speak to someone about an exchange/upgrade.
My purchase totaled $2,979.01
Order #427375687
The people in the Philippines and India are clueless.
I am so frustrated that I am planning to drive to Round Rock tomorrow in order to talk with someone about my situation.
Charles Nunes
830-203-0477

I bought a laptop on DELL website on 07 November 2018. My order was cancelled by Dell on the next they, they said the address informed in the order was different of my bank address which is not true.
Anyway, today is 12 December 2018 and haven't received my money back, they always say that I am going to receive the money in 5-7 business days or that they are working on the case. That's unacceptable, I am very disappointed with this company.

Labor Day Shopping: The Right and the Wrong of It.
The weekend is just about here, a time when people get to celebrate the hard work they do every year. Starting August 31st many of us will be on line evaluating the choices and prices of the companies that will vying for our consumer dollar. Or, put another way, your hard-earned money. Among the deals you can anticipate concern electronics of most every kind, including computers. This is a good time to remind you to be wary of Dell. Hundreds, I know, have read the posts I put up on this company’s abominable treatment of consumers, particularly where the computer warranties are concerned. What I personally experienced in Dell was a company that doesn’t care aa whit about their customers. Not at all, no matter who you talk to or what level. It is my opinion that Dell has the worst customer service of any company, anywhere and I’ve been around the globe. If you’re just coming to the discussion here’s a short recap. I had laptop, the one Dell was advertising as it’s flagship and it developed a problem malfunctioning after only months of use. I sent in my laptop, filled out the proper paperwork, and my request was denied almost immediately. “This is your fault,” they claimed. “You’re not covered because you spilled something on the keyboard. I explained that “no” nothing was spilled on the keyboard unless it happened in their shop. Even as a six-year-old I knew electronics and water do not mix. They offered to fix it for $385 which frankly I could afford but there was no way I was going to have the money extorted out of me. I told them I was going to start a mass media campaign educating the consumer to be careful about where they buy their computers. There are companies out there that do remember what customer service is and who genuinely care about those who buy their products. Lenovo (I have four) is one of those companies. Honestly, I have never been treated better and whereas Dell would duck and dodge, Lenovo said, “we’ll send you a box and label.” What could be easier? A week or two later my computer arrived and has been working like new. Not just this difference in attitude that needs to be considered. When I wrote Lenovo, I got an answer. A prompt and logical one. It was apparent that Dell was not going to do anything from the start. Insofar that I consider my self a reasonable person, I said to Dell. Just send me a picture of the damage and the technician’s report. I know I didn’t spill anything, I’d like to see your proof that I did. Nothing. It’s been close to a year now. Nothing. Dell has a decision-making team made up of various managers from the organization, so far as I can tell. The woman who spoke for the team was useless and the team a joke. If they do engage in discussion and conflict resolution there is no sign of anything having taken place. All you get are glittering generalities and a repeat of the party line. Lenovo’s executive customer care team is as good as it gets. From the very first exchange you know you’re in good hands. I wrote Michael Dell and I wrote key members of the Board. Again, nothing.
I had a way of calling a multi-billion dollar company’s CEO who wrote back the very next day. He was so disgusted with Dell’s behavior that he authorized his company to buy the Dell laptop from me. He did this even after I explained that it come back worse than when I sent it to Dell. Now it was wholly trash, a very expensive doorstop that cost me hundreds of dollars. In less than a week I had this refund from a person who knows injustice when he sees it and who cares about customer rights. Indeed, he cared enough to solve a problem that wasn’t his. There are good companies and good people out there.
Dell won’t change its behavior because I am a disgruntled consumer, who gave them bad reviews for a year (and almost a year to make good on its warranty). It may, however, change its attitude and practices toward consumers if 100,000 or more of us do not buy their products this weekend.
There you have it: a genuine caveat emptor moment.
Remember Labor Day starts with “L” and so does Lenovo.

Dell warranties mean nothing/Fortune 500 company shames them by doing the right thing

Read my other critiques and you’ll get a full sense of what I mean. This is a company who took a product that was under warranty and refused to fix it. What they did is make up some absurd reason like there’s a spill on the keyboard. There’s not, I would know. They said that had proof: pictures and engineers testimony. They never produced any of these. Instead what they did is take a computer that had some measure of function when it when in and then sent it back stone cold dead. This they haven’t taken responsibility. I was talking with someone who is the President of a company that very is high up on the Forbes list (top 14%.). He became so disgusted by Dell that he gave me the money for the computer. He knows, as do you, that customers should not be treated the way Dell treats us. This is just an update. I plan to keep writing until December 31, 2017. Here’s what I can say at this point emboldened by a very savvy business man. Do not buy Dell. I have since bought a Lenovo 920 and an HP360. These are superb laptops and Customer Service is superb. Please pass this on through your social networks.

I purchased this Dell notebook November 2015. Within weeks, I was paid 2 trips by two separate Dell technicians to replace 2 motherboards! After that the computer seem to work fine until Thanksgiving 2017. Then all hell broke. I have had multiple component failures along with numerous hours of spending time with Dell technicians who took control remotely. The first time was related to very poor performance, programs crashing, the "blue screen of death", and phrasing of apps and programs. I was no longer able to stream programs.
Dell requested I send the computer back via FedEx for the first time because the speakers were extremely scratchy and unintelligible even when playing music. They returned the computer with "cables replaced" and that was all. The speakers were still scratchy and unintelligible and, the same problems that existed before namely, extremely slow performance, freezing, and everything mentioned above including a very difficult power switch that requires considerable effort to activate. The second trip, they replaced the hard drive as I suspected and indicated in my correspondence. Yesterday, February 17, 2018, after working on the computer and enjoying using it, I suddenly encountered numerous system failures. Those include the following: touchscreen doesn't have a driver, USB receiver doesn't have a driver (2 separate USB ports in operative) Intel wireless Bluetooth in operative and a few other items that are central to my business.
After attempting my own repairs using the bios set up program diagnostics (which indicated no system errors), (device manager and attempting to update and replace existing drivers. This did not work and I also attempted to install the chipset driver from Dell computer. Please note these are the same steps that the technician used after I provided them with remote control.
Because this did not work they requested that I ship the computer back AGAIN FOR THE 3 TIME! This is entirely intolerable for me and I have complained as much as I can to Dell and I get nowhere because there is no real direct access to anyone who has any authority to review the repair ticket on my computer and realize that this is truly "a lemon", and should've been replaced after the second motherboard was replaced.
I will enclose specific documents that I included in the return packaging for the first and second return shipment to the repair depot at Dell. Any suggestions that anyone would have greatly appreciated. My reputation in the community and with my friends and family is in grave danger of severe damage because frankly, I have been a big advocate of Dell computers for years being that this is my third one. It will be my last one.
I would like a refund of my warranty that I purchased in 2015, and I'd also like another computer that is not refurbished. I have spent countless hours reinstalling my OS, expensive apps for my business, configuring Microsoft Outlook email And slowly and carefully adding certain apps that are central to making my computer experience easier to do. I am disabled and I do not have the mobility that I once had. So I need certain applications that help me to work hands-free. Now I have to once again for the third time, remove the software and everything else that is of importance to me so that there is nothing identifiable. I'm just grateful that I did not get to the point where I began to install my iTunes account with all of my decades of music. Gratefully is stored in the cloud.

"DELL Repair Depot Ruins Professor's Laptop: Sends It Back Without Repair, Replacement, or Regret"

DELL continues to demonstrate its commitment to avoiding responsibility to repair under warranty. Worse, philosophically it appears to be grounded in a "not our problem" point of view. Recently, DELL's Repair Depot took a problematic but functional new Inspiron laptop and then not only refused to repair it, they sent it back completely nonfunctional. Still, in the interest of full disclosure, I should mention that the laptop backlit keyboard will glow but the computer will do nothing else. Now it’s a thousand dollar doorstop. Every relevant manager at their headquarters in Round Rock, TX knows: The President, The Vice President for Customer Care, select members of the Board of Directors, and a key representative of the Advanced Resolution Team.

Over the last year I have sent them 75 emails. My computer was under warranty when it needed service but DELL refused to honor the warranty. See a detailed discussion of how they dodge responsibility in earlier reviews that I wrote for all the major consumer outlets.

One thing is certain:

DELL, from bottom to top, simply does not care what the consumer thinks and it would prefer to lose hundreds of dollars, thousands, possibly hundreds of thousands in sales rather than honor its obligations (even if the obligation amounts to a $300 repair).

I would like you to help me make them care. After you read this please send this to your circle of friends and ask that they send it to theirs with a similar request that it be sent . . . and so on. In a very short time we should have hundreds then thousands, then perhaps hundreds of thousands of posts circulating. It will be interesting to watch them try to ignore a social media campaign of that size. In your message please be sure to include all the other computer choices out there Lenovo, Microsoft, Velocity Micro, Acer, Asus, Samsung, Apple and any others you’d like to include.

Thank you for your help, this is truly one of those times that I could not do it without you.

Best,

Dr. Smith

DELL DOES NOT HONOR ITS WARRANTY #NeverDellNever

For Black Friday Dell has sent out a brochure claiming half price on its computers. Don't buy it, I mean this figuratively and literally. If a company is not respectable enough to honor the warranty then you are essentially are buying a computer without one. How much of a reduction in price does that carry when there are so many fine other computers out there? My laptop had a myriad of things go wrong with it, in less than a year. DELL suddenly forgot what a warranty is. They sent mine back with the message and I quote "your laptop has been returned to you unrepaired." I recommend you don't buy from this company at all - not even at 70% off. In less than a year you could end up with a very expensive doorstop.
My whole experience is recounted below:

A Tom's Guide complaint about Dell in 2015 asked, "Is DELL's customer service as bad as they say?" I couldn't say for sure but I can tell you its really bad right now.We're talking about a company that will do most anything to avoid making good on its warranty.
See email below and note: senior management knows, they just choose to do nothing about it and they're sitting on my laptop. They've neither fixed nor returned it. Karan, the corporate unresolved issues website isn't working. I'll make note of it and make another post later in the week.
Meanwhile I'm going to post this email on the ripped off consumer websites. You probably know most off the same ones I do. 54 emails. That's how many since September.
Always, the same lame people offering the same lame communication that they had drilled into them during training. It could not be more clear: DELL ii trying .to duck it's responsibility to repair under warranty. There was a brief attempt by your people to shift responsibility - "there's a spill on the keyboard," I was told. No, I've understood the responsibility that needs to be exercised around electronics since I was five.
If there was a spill then it happened at your shop. After this response the best your team could do is to repeat itself endlessly sans sense or reason though at least two or three promised they would take care of it and then didn't. Generally, the corporate line was towed, in hope that the customer would go away. I know this technique.
I teach it. Nissan (like virtually all Japanese companies) has been using the strategy since the late 80s early 90s. Prior to a piece I wrote, I spoke to their Director of Communication in Smyrna. Of course, the difference between DELL and Nissan is that I've never been sorry I purchased something from the latter company.
I told all your employees, if the laptop is not back in my hands, fixed to my satisfaction and at no cost: then I would launch a media campaign using web, social media and all the usual resources. DELL was once a good company, everything indicates it no longer is. The laptop was a problem as soon as I hit the power button - or are you going to claim 100% quality assurance. As a Professor of Communication the campaign isn't going to be taxing.
I come into contact with hundreds, if not thousands of Professors worldwide through conferences. The academic community will want to know. Don't call me. Fix it or don't.
If so, know I'll continue the campaign until it takes root and I'll have a good technician have a look at the unit so they can tell me what you did. It's not a threat. It's simply my communication plan as expressed in 55 (now) emails and over the course of months. Please don't call me.
To: Karan.Haresh@dell.com Find someone at Dell who can read and ask them to help you process the messages below. The point where I was interested in discussion has long since passed. Once, I had a problem with my Lenovo. Know what that company's team said?
"In three days you'll get a box.Send it in." The difference in corporate practice is stark and perhaps all the consumer needs to know.
Reason of review: Damaged or defective.
Monetary Loss: $1200.
Preferred solution: Full refund.
I liked: What the promotional literature said.​

Bought a 5559 inspiron in Dec 2016 and have spent the last 8months trying to get it to work right and stay on.
Called tech support many times to only get cut off. (by them or my phone don't know which.)
This laptop has been a never ending source of aggrevation from the first day.
It has crashed (Blue Screen) more times than all my previous computers since 1994 COMBINED!!!!
This thing is a piece of junk. Slow to transfer files, lags at every command, takes MULTIBLE clicks to get to work.
WILL NOT CONNECT TO WIFI 8 OUT OF 10 TIMES I TRY TO CONNECT.
Im using my spare to type this (a N4030 ) as the new one wont connect to wifi at all now
My old desk unit I built in 1996 is more reliable and faster than this brand new 2016 one!!!!!!
CONSTANTLY Crashes with a Netwbw02.sys error
I've BARELY gotten to use this one as I wasn't used to win 10 but could navigate thru ok if it wasn't giving me the damned blue screen of death every time
If this is how you treat customers now Ill never buy another Dell (I own several right now)
Ive always bought Dells but now......????......

My newest one and best one wont work (Inspiron 5559) , your customer service is lacking, tech is horrible to even TRY to understand.
I'm willing to send this to you to fix or whatever.

I await your reply
Kelly Williams

Repeated attempts to resolve tech issues with my Dell all in one have resulted in my having to leave my computer on all the time, or it will take me up to a half hour to get it connected again. I spent 6 hours on line with their technical group, without resolution. Attempts to contact managers has been fruitless. I took it to Best Buy, geek squad three times. They were unable to resolve my start up problems. They claim it is a Dell issue. I spent hours with more hardware and software tech groups. Based upon my experience, I would never buy Dell products again.

After the windows 10 update was downloaded onto my laptop, it started rebooting once or twice an hour. I tried resetting it, I tried restoring it, and it just kept getting worse. Not it is totally unusable. I contacted Dell support and we ran a test and the tell me that it now needs a new mother board, when I turn it on it starts to analyze the system, then stops in only a few seconds and goes to auto repair, then stops again and goes back to analyze and goes back and forth that it. When we got it to run the test, it get part way through test and quits. The computer is a Dell Inspiron 3541 service tag FBSL812. I'm very upset about this,as I am disabled and use my computer daily. This update has totally trashed my computer and Dell wants $450 to $500 to replace it.

I bought a Dell Inspiron 24 5000 series on October 2005 (Tel # in your files is 201 348 8916). The Kaspersky Internet Security resulted in being incapable of stopping virus from entering the system. I had to bring my PC twice to the GeekSquad section for the same reason. We learned (from,a friend of mine that also has Kaspersky) that they have a Kaspersky Complete Security.

This I confirmed by chatting to agent Sheila on 8/8/2015 at 01:56 PM. I am requesting to have the Kaspersky you gave me with my purchase to be substituted for the Kaspesky Complete Security, free of charge. Thanks very much, in advance, for your help in this matter. (They should not provide the Internet Security version since does not have the capability to protect us from a virus. In your records must show when I brought the PC to your shop.

I have an older Dell Venue 11 Pro. The battery swelled causing a crack in the cover plate, OK its old. I called about a replacement cover plate and was told that little piece of plastic was $45 !!!! No way, I declined. Not appreciating being raped I tried to inquire about a new tablet that would be the equivalent or better of what I have. No luck. I then asked if the new Dell backup software would copy programs as well as data. The tablets don't have disk drives so there is no backup software I can reinstall.

This is when I started getting REALLY annoyed. I was told I should buy the new tablet and once I got it to contact tech support to find out what could be backed up! I refused to buy something and then hope it would work. I have plenty of paper weights.

I know outsourcing all the support work outside of the country makes dollar sense. It is nevertheless frustrating not knowing if II am being understood and trying to understand someone from Delhi India over a marginal phone connection. Its even worse when the dollar savings are passed along to the execs for their yachts and golf memberships while I am still being charged $45 for a lousy plastic cover. Suggestion, take away the exec bonuses for a year or two and invest in a decent AI.

I've been a Dell customer for decades but now I feel they have more than used up their loyalty credit. I shall now shop around for other vendors. I realize I'm just a small, tiny part of the Dell revenue but in good conscience I can no longer recommend Dell.

My debit card was jacked to make a purchase. I called them on Tuesday (today is Friday) was passed around about 6 times and hung up on was finally told they stopped the package for delivery and I should have my credit in 4 days. Dell got their computer back but I still don't have my money back! Today is 4 days, I called back and again was passed around 6-8 times and hung up on when I asked for a supervisor! Are you kidding me? This is how you treat poor disabled people who have had their money jacked.

That was my house note and now I am late because Dell told me one thing and wasted 4 days in waiting. Now they tell me to contact my bank? They are liars that can't hardly speak English and rude! If I ever get money to purchase a computer, It will never be with Dell because they suck. So now my mortgage will be late and cost me an additional $30 which I have to pay on a low income! Rude , inconsiderate and rip off! No one with Dell will help me.

I have been trying for weeks, to get an answer to my question. Dell ahs the worst customer service I've come across. This computer was a gift, and I don't have anyone I can ask why they make it almost impossible to play a CD or download from one. My computer is a desktop. I'll never purchase anything else from them nor will I recommend them to anyone. I will gladly inform people what a horrid customer service they have.

Purchased dell desktop computer year and half ago. It will cost $436 to repair your lousy product. First and last purchase of a dell. First and last purchase from best buy.

I bought this computer last fall. Within 8 weeks it was no longer charging. First the computer diagnostics told me I needed a new cord. Even though I thought I was using the cord that I had been shipped, I tried to buy another one in local stores (an afternoon shot). Then I ordered one online ( wasted money), because when it arrived, I got the same error message that I had been getting. The machine registers that it has been plugged in but does not accept a charge. I called India - waited while we worked through the guy's script - and he decided my battery was dead so I got a new battery shipped and a repair guy showed up to repair it.

Repair guy was ok but the battery still wouldn't charge - so he called India and waded through the guy on the other end and we ultimately got the part shipped that he thought he needed. Repair guy came back and installed it and now my computer would accept a charge. A day or two later (Jan 30), I flew to Mexico. The computer was working on airplane mode during the flight but would not boot up once I landed. I had to buy another computer in Cuernavaca because I needed one for the work I had gone there to do ($400 out of pocket). I got back to the states (mid February), waded through another of those script call to India things, and the guy in India decided I should ship it to you.

Ok - it was returned to me able to turn on - a good thing - but the sound wasn't working. A ran some dialogue box which says some part is defective. It only works with the ear phone plugged in. I don't want to send it back and deal with India again - It's not the India part that's irritating it's talking with someone who's reading from a script so we have to wade through their whole script before I can discuss the issue. And their scripted comments repeating back to me what I told them and their "Don't worry I'm going to help you with that." which is another line on the script.

Anyway - I don't want to mail it in again and have to take time with a third visit from a repair man. And now - this morning - I am again getting the signal that the computer is plugged in but not charging. I got a lemon. I want a replacement and I want $450 for the unnecessary cord I bought because your system told me the wrong thing to buy and the computer I had to buy because this one wouldn't boot up.

I bought a Dell because you guys have a reputation for having an excellent service contract. But it appears to me you have made a business decision to make a poor quality product and cover the one's that won't function with your service product. I would rather pay a little more and get a product that doesn't need repairs all the time.

I own a dell precision m6500 and was wondering if this item was ever recalled? have had nothing but problems , constant freezing, went online and discovered I'm not the only victim. I am not an it person but I've had it people work on unit and they say just to replace it. I need a new unit now and wonder if some type of credit would be issued toward a new improved version.

I recently purchased a Dell Inspiron 11 series 3000-3157 tablet as a Christmas present. After opening the box and turning the monitor on a blue line appeared in the left corner of the screen. I immediately contacted Dell customer service about the problem and wanted to exchange it. During the course of 1 hour and 2 minutes I spoke to 3 different people and that time of this email was still on hold to speak with a fourth person in the exchange department.

I was contacted by one of the scam companies indicating my computer had issues. Because they had my DELL service tag number for my computer I contacted DELL. I also within minutes started seeing a warning regarding a "Trojan" virus. I was concerned my computer safety had been breached and had a virus uploaded. I worked with the DELL technical support person who scanned my computer (which found no virus) and talked me into purchasing the Dell Concierge serves as well as adding the hardware warrantee to my computer which resulted in close to a 400.00 purchase that was put on my DELL account. A scanning program apparently was added to my computer. This program frequently made changes to the configuration of my computer such as changing my default search engine. I do not want the "bing" search engine on my computer with all the "child" inappropriate and junk new info where my children can just see or click links for. I prefer the basic "plain" google search engine without advertisements.

I also noticed during peak hours of using my computer that I would get a notification from the DELL concierge service that asked me to make changes to my hard drive. Which looks like DELL was accessing my computer remotely without permission. I worked with Dell Concierge services multiple times to try to get this aspect and as well as try to resolve a new issue of not being able to understand the technical support people. I asked about escalating my service to a supervisor and this was supposedly done but learned later it was not. The person on the phone made a mistake and stated they has already spoke to me which indicted the issue had not been escalated. When I told the person on the phone I believed they were dishonest I asked about another escalation and was told the call could not be given to anyone else at DELL. After searching extensively to find a corporate number at DELL and finally talking to someone else my only recourse was to cancel my DELL concierge serve and request a refund.

At this time I was informed I could not contact DELL anymore for technical support. I had to question this twice in order to get them to clarify that I in fact could contact DELL technical support for computer issues and that I was just cancelling the concierge service. DELL really needs to have a technical support group for each country they are in. It is really hard to talk to a person from INDIA or the Philippines over the phone and know you are understood or understand them. I have friends and family from both places and I don't have problems with them. I just think they need to make better choices in those they do choose. Only result...refund of my money...computer left with same issues and minimal support. I have been a long time DELL customer and made many purchases with DELL...DELL you have lost my loyalty and I will no longer recommend DELL for anything. This company is too hard to deal with and there is no Corporate support or connection available.

During the last two weeks of October 2015, I was contacted on my cell by a heavily accented (Indian) female telling me she is with the Dell Computer Support Team. She wanted to access my computer since it appeared that it has been invaded with adverse data. I consented but due to my not being able to fully understand her and we were getting nowhere. She passed me on to a male Tech whom I also could not fully understand and he passed me on to another male Tech. He was little more comprehensible but he also not able to enter my computer. We were disconnect or more likely he hung up. Two days later, I received another phone call from them. Though I understood this male Tech a whee bit better, we also could not get him connected to my computer and after many frustrating minutes (39), I hung up. And, I just wanted to forget about whole mess. Then I was scammed for $300! Beware.

I bought a Dell laptop on the 22nd of Sept. and it quit working just tonight. Called the Logan Walmart 2610 and when they finally answered the phone I was told because it had been just 3 days longer than the 15 days they say I had to return it that they could not do anything about it. This policy stinks. This laptop cost me $499.00 plus tax and they won't even exchange it for me. I did not want any money back just another laptop. I have spent over $1,500.00 in the last 3 weeks and planned on spending a lot more. Customers are not told that they only have 15 days to return items purchased in the electronics dept.

There have been people that have gotten their money back after several months because they are friends with people at the store. The management team are rude and have bad attitudes and don't care if people come back and shop at this Walmart. I want to know if people will be able to return electronic items after Christmas that they have purchased on black Friday or will they be told no? I know that I will not shop for Christmas presents at Walmart for fear they cannot be returned after Christmas. When you spend that much on a laptop there should be more than 15 days to return it if it quits working. Walmart's return policy sucks.

I bought a HP Slimline for $319.42. It did not perform well and I returned it to the store on 12/09/15 The store did not have a replacement and I picked out a Dell 20" All-in-One and paid $277.82 difference. I was out of town and did not use the Dell from 03/09/15 to 06/28/15. The Dell computer needed a "Hard Drive" replaced. It was returned to me on 07/16-15. Now on 07/19/15 the same computer is "DOWN" again and the Pre-boot system say's the "Hard Drive" test was unsuccessful again. Now I have spent a total of $597.24. and still don't have a working computer. I am most unhappy with the staff at the store as the Geek squad just wanted to sell me a $200-350.00 contract. I had purchased a warranty on both computers.

My husband purchased my Dell Inspiron 17 in October 2014 as a Christmas gift for me. I open it on Christmas and discovered the computer was moving very slowly (not my internet service) the wireless connected and disconnected every two to three minutes. The touch pad didn't work properly. I called Dell support and allowed the technician work remotely on my internet issue and check the touch pad setting. After 2 hours I was told the issues had been resolved. I tried to use the laptop and became frustrated because the internet sites had add ware now, the computer was moving slowly and the touch pad continued to not work properly. I was forced to use my old computer until I was unable to use it anymore. I called support once again. During this call I was told I had a software issue and it was not covered under warranty. They immediately went into their sales pitch and assured me that paying an additional three hundred plus (close to four hundred dollars) they would be able to fix the issues and I would have a one year warranty for software.

They took access of my computer and downloaded multiple programs and drivers. Once again the computer worked a couple of times but the issues was not fixed. It was a temporary fix. I finally called Dell Support to advise I wanted this new laptop replaced because of the issues I continue to experience. I was told I was not eligible for a replacement, exchange. I was required to allow them to work on it remotely again to diagnosis and fix the problem. At this point, I advised no I would not be wasting anymore of my time on allowing them to try to fix the computer since the last two efforts didn't resolve the issue and cost me an additional three hundred plus dollars for service that I shouldn't need for a new laptop. Instead of really trying to honor my request, they continued to enforce we must take access you can't have a replacement.

My final thought of Dell is I will never purchase another Dell. I will not recommend it to my family or employer anymore. The support team emphasized but didn't listen to what I was requesting their only focus was to transfer me from person to person without really understanding I work remotely and expected to have a reliable laptop to perform my job. It is sad Dell didn't work with me since they had documentation of the calls and support I received. My computer of 8 months has been a nightmare. It is really sad Dell does exchange or replacement a laptop to a customer who had tried to work with them to fix issues on a newly purchased laptop. Trashing my 1400.00 plus 400.00 down the drain. SAD!

I have Dell's Concierge Service, a hardware warranty, and a software warranty with Dell. So they have contracted to fix anything that goes wrong. The fist time my computer crashed, they sent a technician out here three times before they finally gave up on fixing the machine and provided me with a refurbished machine. It crashed two weeks before the warranty expired. Dell screwed up with their Planned Obsolescence. It took me two months to get a refurbished machine. When the refurbished computer crashed, they again sent a technician out here three times. This time they gave me a new machine. But two months later, they either cannot or will not get it to work properly. They tell the BBB that they cannot reach me by phone. In fact they call me and hang up when I answer.I have spent over 30 hours on the phone with them, previously, with the lower level technicians, who are worthless and crashed my new machine. Finally got it escalated to the BBB Retention division. Sanjay was initially helpful and knowledgeable, but now Sanjay lies about his efforts to contact me and assist me. I want them to send a technician out here to fix the machine. I've wasted enough of my time.

I called Dell’s Support twice requesting an Owner’s Manual for my newly purchased Inspiron 15 laptop. The person I spoke to asked me why I wanted one. I am 69 years old. This new laptop is my second computer in 13 years. I was very satisfied with my old Dell. But Microsoft discontinued XP. I need something I can refer to. Your support agents just keep telling me to go on line. That is all right if I knew how to navigate my computer. I need an owner’s manual for my new computer. I never heard of an appliance not being sold without an owner’s manual let alone a computer. Please help. I do not feel my request is outrageous.

I have had to apply for a credit card twice from Dell. Each time I use the card and stop using it for a period of time, the account is closed. This causes a hardship on the consumer. When I need to purchase items, my account is closed. I started a business and need items for it. Just last night I called to replace the mouse that came with my laptop you built for me.

I could not even do that. I think its unfair to close people account just because they don’t use the account for a period of time. It does not mean that they don’t want to use it at a later time. Is there some way you can correct that from happening? Or am I the only one that has a problem with this?

Repeated misrepresentations by Dell concerning delivery date for on-line purchase of XPS 8300. Canceled order on 1/23/12 following 1 hour of “customer support” thru India & El Salvador agents. During on-line checkout, delivery was stated as 1/16/12. Within 7 days, represented delivery date was changed – first to 1/20/12 then to 1/27/12. As of today (1/23/12), on-line order status still shows delivery by 1/27/12. But now told by “customer service” that delivery date is in fact no sooner than early March 2012. Dell also charged AmEx card in full prior to shipment, without authorization.

I would have never ordered the product had Dell given an accurate delivery date. Dell has wasted my time and negatively affected my business/law practice.

I tried through DELL to get credit for a new computer on credit. Dell said they ran a credit check and said I had no credit. Not true I have had a unsucured loan for 8 years with a loan co, I just got a home loan approvel and I am in my new home for 3 months. I have nothing on my credit other than these two loans and a credit score of 640. Dell says I have no credit, they better take a look at how they decide who has bad credit and good.Ill not buy a computer from dell if this is how they treat people. I called Dell and I could not get one real reasion why I was turned down. At least on the phone talking to dell I could hear them breath and thats about it.

My dell laptop would not charge from AC adapter. Replaced AC adapter. Battery Failed. Replaced Battery. Laptop would not charge from AC adapter, again. Dell assured me that the problem was still Adapter/Battery. Researched problem was defective motherboard. Fought to send it back, since it was under warranty. Computer returned with new battery and adapter. After a month or two. Laptop would not charge from AC adapter. Replaced AC adapter. Battery Failed. Replaced Battery. Laptop would not charge from AC adapter, again. Out of warranty. My problem. I will never— NEVER —- use Dell again. For home or company.