Contact Duke Energy Corporate

A truck with Duke Energy and Southern Cross stickers on the side drove completely into my front yard and parked on my lawn. The truck broke off one of my inground sprinklers and left ruts where it drove. This happened at 4:00pm 5/7/2019 at 166 Tarpine Dr, Panacea Fl, 32346
So who covers the damage in this case? Please respond back to my email.
Thank you, Dan Hinchee
danhinchee@aol.com

Power goes out a lot, yet it takes them most of the day to restore it. We lost power yesterday that was out for 20 hours. The text updates I subscribed to attributed the loss to down trees, but there were no down trees anywhere in the entire end of the county. I drove, I looked. Only a handful of houses lost power at the end of our subdivision and I heard the fuse in the transformer blow when the power went out. Obviously, it was a holiday and they had a small crew. I've noticed the smaller the number of houses out of power (according to the recording) the longer it takes to get power restored.

I've lived in a lot of places and Duke Energy is hands down the worst utility company I've ever dealt with. They care nothing about their customers. You can't even call and talk to a human. In the past they've filed for rate increases in order to pay bonuses to their fat cat executives and shareholders. Uncaring service and high utility costs are what you get when you allow utility companies to merge and become giants like Duke.

On 2/21/2019 my total account balance was $2478...
On that day I paid $2500...

Today they say I never paid off agreement
When I paid total account balance plus a few extra dollars.
They never cancelled my agreement when I made the $2500 payment On 2/21/19.

My balance should not be $700+ today when its only been 30 days since I paid the $2500.

I completing this complaint for my 81 year old mother, that lives by herself on a small fixed income. My mother got behind on her monthly payment and is trying to catch up. She sent in a payment of $160 of $437.75 bill (this amount includes a $15 reconnect fee). She was told the $160 payment was received, but they disconnected her power anyway. This was done with no prior notice. Personally I believe this sad that an elderly woman would be treated in this manner. Louis Ballew

My service has been cancelled as of 2/1/2019 and I paid my final bill and I am still getting bills that are $20.00 higher each time and when I call customer service (3 different times) I am informed that I do not owe anything. So why am I still getting bills.
Please stop sending me emails that I owe something on a closed account

My name is Tierra Rogers I called the 919 508-5400 number 1/11/2019 the information in the computer who I spoke too. I was just asking how could I get help with my light bill what are my options so the first lady was nice talk to me put a supervisor on the phone said she could not help me. So I called back talk to someone name Tamakia I asked her to talk to the same supervisor she said ok put me on hold the come back to the phone and say the supervisor refuse to talk to u so I told her to hold on so I could record the conversation she stated again the supervisor refused to speak with me I was not rude or disrespectful so I ask what is he name she said Sorena that is how she spelled it for me I do not know if it is the right name cause I let her know also I was recording she said he was not allowed to give me a last name but the supervisor tells her she can set me up with a payment plan. My point is if she do not want help why is she a supervisor I work in the hospital it is plenty of times I am not in the mood but I still treat people with respect i want to know the reason she did not want to talk what did I do wrong and I know it can get busy but being a supervisor u are a leader it is just mind blowing especially being in customer service u refusing help. Thanks for your time hopefully it will not happen to anyone else if u do something about it or not

Do you have my previous e-mails requesting how the billing that I have been receiving works? I have asked with no response to my questions. I have received bills two months in a row now with no understanding as to what to pay if anything. Would these bills simply be a record of what has been used or what? Why has no one responded to my e-mails? Why has no one explained anything to me? I do not want a phone call at this point I want it in writing so there is no denial at a latter date like there has been so far. We would like for someone to explain what is going on. Is there someone monitoring my meter? This ACCOUNT NUMBER is 68216 45369. There is in fact a solar meter adjoining my electrical system. There must be some data regarding this instrument and its function.

Kurt Lenz
Deland, Florida 32720
kurtannylenz@outlook.com

I don't understand that my single trialer can have a electric bill of $396.20. my daughter place is connected to a a three bedroom house( it's like a studio) . So she had 2 wall units in her studio and in the house they had 2 wall units. The electric for both place was on the same bill n there bill at the highest was 260. Reminding you that that 4 wallunits running day and night a 69 degrees. Now you tell me how my single one bedroom trialer . Is over $200 more . Then a 3 bedroom house and a garage (that was a into studio apartment) billl. Duke energy is taking advantage of a poor old cripple women who is on disability. They just don't care . I going to call the local news about this . Cause clearly they are ripping me off

I line in a 55+ adult community in DownYonder Village in Largo, FL, i understand that due to Hurricane IRMA that people need their electricity reconnected regardless. For god sake, this is an older community with elderly poor people in need. You would think you could get courtesy phone calls back with the truth of when power will be restored. I am elderly an now have to throw my food stamp good money all in the garbarage that I have purchased thru sales of food. Because of No power. They are so quick to increase there charges and cry because the aren't making enough. Well another greedy corporation all out for themselves. When we need them they don't come around. They HIDE behind a telephone outage system. I'm darn mad.

I have been calling duke energy for the last 9 month re: my bill and questioning why my bill was $0, knowing that something is wrong. I have been told every month that I have a credit and not to pay my bill. Which some months I did anyway. Now I called Monday and come to fine out that I have a balance do of over $3000.00, which was never addressed when I called several time speaking to Lamia and Morgan.

Spoke to Kayla a supervisor who said she reviewed all my bills in less than 5 minutes for 2 years and she came to this conclusion. I want to know Why I was not advised about this BB balance when I called and I even questioned this when I called Duke customer care. I was told not to worry about this balance.Why when I addressed the balance billing amount told not to worry about it several times.

My phone line always has a hum on it and when we have wet weather the hum becomes much worse. To the point that talking is impossible. My mother is on a separate private line to her house behind mine and her reception is worse. She is 94 years old and requires adequate phone service to keep her safe. We have had service people come and tell us that there is nothing they can do to make it better, as it really isn't a problem with centurylink lines, but a problem with Duke Energy power lines having inadequate or no ground lines on their poles and electricity is bleeding into the ground and centurylink phone lines are picking it up.

So it appears I have to live with this continuing problem as it is no one's responsibility to take care of this problem. My mother needs an amplified phone as her hearing is bad and a phone with big memory buttons as she has poor eyesight. Therefore a cell phone is out for her. Also living in the country means no choice of companies to use. I have your internet dsl line as that is the best I can do out here. Therefore, I need the phone line myself. Anything that could be done by you or in conjunction with Duke Energy to alleviate our continuing problem would be greatly appreciated.

First of all Duke Energy asks for donations over my bill to help people, I have never been offered help when I need it. Second I forgot what the last date to pay my bill was and you came to my store/resident to shut off but didn't if paid that day which I did pay part of bill. Since my account is store/resident in the back of store, I didn't think you would shut off during winter. could my account show that I am store/resident and not just store? Terrible customer support as well.