Expedia Complaints Continued... (Page 2)

I will NEVER use Expedia for anything in the future or at least until you stop boycotting the Ingraham Angle program on Fox News Channel ... There is freedom of speech and to boycott something just because you don't agree with them is not right ... I hope other will boycott you as well ... Maybe if enough people boycott you as you are boycotting Fox News Channel Ingraham Angle program .... You will stop this nonsense .... Are you going to stay boycotting everything you disagree with ... If so that's sad and I feel sorry for you and your company .... Thanks for hearing me out.

I was granted a $50.00 coupon for poor service in April of 2017. I was told I could use this coupon for future reservations through Expedia and it expired in 1 year. I have tried on numerous occasions to apply this coupon to a reservation without success, The customer service rep ha a different reason EVERYTIME why they cant apply it to my reservation. AND its VERY disappointing. I held Expedia up to great standards and have recommended Expedia.com to many family members and friends. However at this time I am NOT a satisfied customer.

Thank you for your attention And I would LOVE some insight on what days are suitable to use my coupon that I was given since with every conversation the criteria changes.
Trimika Uzzle
804-943-7450

We have purchased several vacation packages with Expedia and today I am most unhappy with our experience with Expedia. We selected and paid for a package to Barcelona and very specifically selected non-stop flights with Air Canada. We paid additional for non-stop flights. We were notified today the flight was moved to a day earlier and was now with one stop. I spent over 2 hours on the phone today trying to come to a satisfactory solution. Did not happen. Expedia did try to work with the airline for compensation, unsuccessfully. We were willing to accept the date change and the change from non-stop but asked Expedia for assistance in covering the cost of the extra day of hotel. The supervisor “Mike” denied all compensation. His comment that we already got a great deal was unhelpful and infuriating. We were told several times that it is the airlines fault, but from my perspective we purchased a package from Expedia so Expedia holds responsibility in helping deliver what we paid for. It is my belief we paid for a specific package, elements have now been removed from our package, and Expedia is unwilling to recognize this. If we had initiated the changes we would be required to pay for the changes. Very disappointed. This will impact future decisions when selecting a company in purchasing travel and vacations.

A leg of my flight was cancelled to fly home today and I only found out about it at check in last night. There was no email or phone call about this and no plans to get me on a new flight until I called. I was on the phone with a horrible Customer service agent that could barely speak English and really didn't know what she was doing. I have to stay another night at a hotel on my dime because we didn't pay for the hotel on our Expedia account which is a load. I am staying another night because Expedia didn't contact me about my cancelled flight so why should I have to pay for my hotel. Plus United Airlines has done nothing either. I will never use Expedia again and I will advise everyone I know to not use Expedia either. Word of mouth is very powerful.

I booked an international air ticket through Expedia for my friend, paid with visa, got E ticket and confirmation.
Friend arrives to Airport and airline tells him that Expedia canceled his ticket and he will not be able to fly.
Friend with no money to purchase a new ticket is sleeping and living in airport.
I did not receive any notice from Expedia about this cancellation even though they had my email and phone #.
I call Expedia next day (learning from a friend about situation) and ask what happened, they keep me on line for 30 min looking for someone who can explain why ticket was cancelled, finally supervisor gets on line and tells me that he is very sorry but he is not sure why my ticket was canceled.
Expedia screw up cost me and my friend lots of money and stress.
This is the last time I use Expedia.

In December 2015 I booked a cruise through Expedia.com for my daughter and myself. This cruise was booked as a 21st birthday present to my daughter. I booked the cruise to Bermuda in part due to the free alcohol package that Norwegian offered. Unfortunately when I called to make my final payment in July, I was told my entire cruise had been canceled. Expedia had canceled the entire cruise.

Dealing with Expedia is a risk. Hotel date change immediately after booking cost me $95 penalty. Three weeks before my stay, I booked the wrong hotel dates of 10-9-16 and 10-10 in Salt Lake City. What I wanted was 10-11 to 10-I4. The web site popped up the dates from my visit the previous day and I did not realize the dates were wrong. It was my error. I was planning a 23 day trip of hotels, rental cars and eight air flights and got confused. Immediately after the booking within 5 minutes, I tried to fix it and Expedia said I could only get a rate $20 higher per day than the original booking so over 3 days it is a penalty of $60.

I can see if I tied up the room for two weeks, then changed the dates shortly before arriving at the hotel. But I found the error immediately and it was almost a month before the hotel stay was planned. Expedia and the hotel did not lose a booking that cannot be replaced in the next three weeks. I cancelled the booking and lost $95 but learned a good lesson. I will avoid Expedia bookings in the future. I booked another hotel in Salt Lake outside of Expedia. I am asking that the $95 penalty be waived and that Expedia allow timely changes to fix booking errors.

One more point: Expedia says their contract with the hotel does not permit a refund in this case. I am the paying customer and when I need a date change that does not penalized Expedia or the hotel, Expedia should negotiate your contracts to have some flexibility. Expedia I assume wants customers and must negotiate contracts that protect the customers, the people paying the bill. So Expedia and the hotel lost the revenue of a three day stay in Salt Lake and I will stop using Expedia's services because they do not protect the customer.

i booked a package to LA for 8/16/16-8/21/16 air and car rental (thru dollar rental car) Itn #7193121181268 when i arrived at the counter at dollar rental cars inquired about an upgrade, and ask specifically 3 times that i would only be charged the diference in price from what i already paid expedia. I was reassured after the counter person asked his manager that i would only be charged the difference.

Well i was not, they charged me for a new booking rental at $392.40 (which i thought and was told that this was my new rate with the upgrade) only to learn when i checked my charges after i got home. So I was charged the $340.79 I initially paid Expedia. and charged again $392.40 for the upgrade. I called expedia customer service department and they were no help. I've booked many vacations with Your company because i thought i'd be safe from situations like this.

I work very hard to afford a vacation and always thought a company like Expedia would be there to help in situations like this. Please look into this matter and i would appreciate a response.

I booked my trip through expedia to Cancun, Mexico for my 10 year wedding anniversary at the Grand Oasis Hotel. i can not express how upsetting my entire vacation was, both my husband and i have bed bug bites all over our body, the room had dried vomit on the walls of the room, I told the manager at the hotel nothing was done, so i took all necessary pictures. It was an all inclusive hotel with extreme limitations we were only given 2 waters a day, i had to walk all the way down to the main lobby to ask for water from the manager. they gave me 3 waters my husband and drank a bottle asked for couple of more to take it to our room they didn't give it to us , they said 2 bottles a day one per person.

After complaining to the manager he turned around and said, " this hotel is for spring breakers" basically you get nothing. i had to go out and eat food the worse part is i would bring my food to my room go down for a swim come up and my food would be gone, they wouldn't clean the room but they would take my food. first time it happened i said its ok its a mistake however the same thing occurred day 2 and day 3. This was my 4th time in Cancun I've always stayed at RIU, this time i said let me try something different.

My vacation was ruined terrible, I came back called expedia and complained they put me on hold for 2 hours and hung up at the end, i called again had to explain myself all over because no notes were put in the system. I called few more times finally got through they tried calling the hotel can't get a hold of anyone, there asking me if I have the contact information of the hotel, calling the headquarters of expedia can't get through. I can't believe they way they are treating there customers. If expedia doesn't refund my entire money, I will definitely I will take these actions; 1) go to all the social medias like twitter, yelp etc. , 2) will definitely contact newspapers and news stations and 3) I will open up a class action lawsuit and anyone can join.

Hi,my name is Latoya ribe I had made reservations at this hotel through Expedia and canceled with in the hour after speaking with hotel night audit Brian told me to cancel now so I would not be charge fee which I did. I then got a email for a 105.00 charge. I then called Expedia who advised me that the hotel charge fee and they called over and was told fee would not be charged.

I then called back at 3 am and spike to Karen because my card was charged and she said that she will call Expedia and have them remove charge and then she left me a voicemail a few hours later and stated it was just a hold and in a few days will release. Instead 2/29/16 the charge was posted called back spoke with another front desk clerk and she placed me on hold forever and said my money would be returned in 2days and said she couldn't give me a confirmation number.

Then I waited for a week and money still was not refunded now three weeks later since I was told I would not be charged I am now being told by Brian after having to now call my bank and the hotel on three way I am being told to wait another two days for my refund. This is absolutely unacceptable I do a lot of traveling and normally love booking with you all, but the blatant lies and lack of customer service is ridiculous. I thought you should be aware of issue being that the general manager kept me waiting for 45 minutes and never came to answer my call instead put the same night audit on the line to tell me refund will be issued and posted to my account in two days and I still have not received the refund.

You have a telemarketer that has been told many times on voicemail as well as by my pressing 2 after they call me to put me on your DNC list and they continually call me. I have filed a complaint with the FCC. If I get one more call I will get an attorney and file a harassment charge against you. This has been on going for over a month every week from Expedia corporate offices.

I booked a flight and hotel for Jan. 27 trip to Miami. I did not realize that Leamington Hotel was horrible. The place looks sketchy, the door of the room seems easily broken into, the bathroom is claustrophobic, moldy and dreadful, the smell of the hotel is unfathomable. It looks completely unsafe. I could not stand even staying in the room.

I checked in but checked out after seeing the room. I called expedia to cancel and was told that I'm in luck, there is no cancellation fee. I was expecting a fee adjustment since I did not use the hotel but it has been 2 weeks and the call center has been putting me on hold from one call to the other. It is a simple refund from a valid concern. Acknowledge consumer rights if the hotel refuses to give a refund then Expedia should step up and take responsibility.

I am based in India. I had booked a Paris Pass itenary on the xpedia site for 17th Feb 2016 but I received the pass for the same day that is 19th January 2016. Immediately I rand up their number to clarify. The support team intimated me on my phone as well as by e-mail that they have taken authorisation from the vendor to cancel my booking without any penalty and the cost will be refunded to me within five working days.

Thereafter I have been trying to contact the support personnel on their phone but always getting a response that my waiting time is around 20 minutes to sometime 37 minutes and then nothing. Expedia support system is not even accepting my Indian phone number for call back facilities. Every time I write an email to them, they reply back saying that please contact the number of the support personnel. If you could please help in this matter then will be very grateful to you.

In November I bought 4 tickets to St. Croix as a Christmas gift for my daughter, son-in-law and 2 young grandchildren. I sent the itinerary to my daughter who indicated that the return trip wouldn't work because it included an 8+ hour layover in DC in the middle of the night. I went back on Expedia and purchased a different (and far more expensive) itinerary for the same dates with a different return flight. Then I called Expedia just to make sure everything was all set. I spoke with the agent for nearly an hour going over an over the itinerary number I wanted to cancel and the one I wanted to keep.

It took so long because she hardly spoke English and was very confused, although she tried very hard and was very pleasant. At the end, I thought I was all set. Then, my credit card bill arrived and there were 4 charges (nearly $1500.) for the original return trip. I called Expedia and explained the problem. They said I didn't cancel the original itinerary, although the outgoing leg had been cancelled. They put me on hold for 3 hours and 10 minutes while they "researched" it. In the end, the agent said they had to listen to the recording of the phone conversation and he would get back to me in a day or two (Craig was his name.) He never called back. Today (nearly a month later) I called to find out what happened. The agent said that the voice recording indicated that I was going to call back in a day or two.

That's a bold faced mis-representation about what happened. I had asked the agent if it would be less expensive for me to book 2 one-way tickets. She replied that I had to check on-line and get back to Expedia within 3 days (it was a weekend) if I wanted to change the new itinerary. I stayed with the one I had confirmed on the phone and didn't call back. Today, the Expedia customer service supervisor said that they are denying my refund because I didn't call back. I never thought there was an issue with the cancellation of the first itinerary, just whether or not I could find a less expensive new itinerary. I am so upset.

To make it worse, Expedia said the credit with American Airlines billing department would have to be in my daughter, son-in-law and grandchildren's names They don't travel because they can't afford to, that's why our Christmas gift was going to be so special. I've been on hold for a total of over 5 hours with Expedia (2 calls) and am convinced it's a Expedia Corporate strategy to try to get customers to give up. In the end, they just read the scripted responses and don't listen to the customer or address the problem logically. I ended paying for the original leg of the itinerary ($1500.) that I called to cancel. I was sure it was cancelled--I repeated the itinerary number many, many times.

I am so upset with Expedia's approach to business and customer relations. DO NOT use this service (or any of their acquired companies (Hotwire, etc)--it's a terrible, terrible company.

I had to cancel flights booked through Expedia, because of a situation which was out of my control. I made the first call to cancel the first leg of the flight, which went fine - the agent on the other end (from Expedia's Philippines call centre), told me that there won't be any issues with the cancellation, and since I had the travel insurance option, I'd get credited all the money. He also mentioned that there would be a $200 change fee, when I go to try to use the credit, for changing the flights; but that it would get waived, given that I have the travel insurance option.

The next day, I called to cancel the second leg of the flight (should of done it on the first call, but I didn't have the details readily available, since it was booked by the company). I got a woman on the phone, by the name of Gloria Cordon (also from the Philippines call centre). She informed me (in her very robotic voice), that I would be charged the $200 change fee, as soon as I tried to use the credit from the flights I cancelled, even though the agent from the previous day, said otherwise. So that would be a charge of $200 for the first leg, and another $200 for the second leg, totalling $400 in 'change fees'. I told her that was completely absurd, and that the other agent told me completely different. She disregarded my objections with complete silence - I finally said, "hello?", in which she replied, in her monotone voice, "yes sir?"; completely disregarding anything I said.

Furiously, I demanded to speak to her supervisor, and then asked her name; but instead of telling me her name, she just transfers me - thankfully I got it from her supervisor, who was also, less than helpful. He pretty much told me the same stuff, and offered no sort of empathy, at any level. They just blamed the airlines, which they claimed charged that fee - which is bs, since I've had change fees before, directly from airlines, and they were nowhere near that amount.

I'm honestly not even sure how such a company survives. They hire these cheap call centres in the Philippines and where ever else they have them, and train the staff to be robots. There isn't an ounce of human sympathy - I may as well be speaking with an automated machine. Every question I had was met with a scripted response; and if I objected, the scripted response was just repeated. I really hope that people smarten up and start boycotting companies like this, who refuse to give us proper service; but instead find the cheapest options possible. I will never spend a single dime with Expedia, or any of their conglomerates. I've even made sure that our company doesn't use you for booking anything, ever again. The one time that I had to cancel a flight, after booking countless through you, you screwed me.